GoldCar Rental
Reviews and Complaints

Please if anyone knows, is this legal?

I booked a car with goldcar and needed it for 6 weeks (You can't book for >28 days at once).
I booked 28 days, then a couple of weeks later, extended the lease for another 14 days.
At no point was I told that when extending a contract:
1) the price paid would be subject to change
2) you are not actually extending the contract, you are opening a new one.

When extending the lease, I was never told that the price of the rental had changed from the original price paid, or in-fact that I had now started a new contract.
To my surprise, when I came to pay for the extra days, the price per day had doubled, and I was forced to pay this price for the extra days used beyond the original 28.

Nothing in the t&c's say that when extending a lease the price is subject to change.

Does anyone know if this is legal?
Many thanks,
A frustrated and disappointed never to use again goldcar customer

I booked a car by internet and opted NOT to take up the comprehensive coverage because the costs were very high. When I arrived quite late in the evening to collect the car the office deducted a sum form my credit card without asking em whether I wanted the comprehensive insurance. When I asked him what was the deduction for I was informed it was for the car deposit which I therefore assumed was for any damage to the car in case since there was no comprehensive cover. Surely the Goldcar office should have explained to me what the deduction was for, and indeed when I asked them they assured me it was for the car deposit. There was NO reference to the comment that this was for the fuel charge.hen I took this case up at the office they said that they had explained the situation which was a blatant lie. No such explanation was provided and there were 3 of us checking in together and they all verify to this fact.
I am putting this up on the internet to warn those looking to book with Goldcar the very unscrupulous way they use to make money out of unwitting customers. This is a most disgusting approach not worthy of an international car rental company.
The incident happened on 13 April at Valencia airport .
A complete refund of the insurance is indeed the minimum that the company can do but I have no joy in getting such a positive response. Goldcar asked me to visit their office in Valencia when I discovered this on the day after I collected the car but I was in a town some 80 kilometers away. I would have had to spend the morning travelling to Valencia airport to cancel the insurance policy. I was happy for them to deduct the higher deposit using my credit card which they alreayd have details over the phone and internet without physically being in the office. I explained by internet and over the phone that I wanted to cancel the policy which I did not book in the first place but was given a negative response. Goldcar obviously is making it as difficult as possible for me to stop the policy which they have hoisted on me without my knowledge and agreement.
My contract number is WG1213092E,

We were on Tenerife early 2016 and rented a car with Goldcar online prior to our travel. We marked not to want additional insurance on the order form. After finishing waiting in the long queue at the Goldcar Desk in the airport, I was presented with the contract... in Spanish. Now, my Spanish is so good that I can read at least a few words but I can't study the contract with a long queue behind me. I assumed that the figures mentioned on the contract were deposits of some sort. I paid the amount due and expected to get the deposits back after the rental. WRONG. They tricked me into purchasing extra full coverage which I did not order and failed to mention any word about this. So "blindly" I purchased they offering. This is really very bad practice.
I complained with the service desk and they keep repeating that they cannot refund as I signed the contract. At some point they stated that I ordered this upfront... so I provided a screenshot stating that this was not the case... but they still refuse to take responsibility for this "screw the bloody tourists" performance.
My advice: NEVER USE GOLDCAR !

Nous avions réservé un véhicule 6 places par l'intermédiaire de Rentalcars a qui nous avons payé la location pour une semaine, à l'aéroport de Lisbonne le 24 mars 2016
L'hotesse qui nous a réceptionné au comptoir a été éxpéditive et peu aimable.
Je lui ai dit que seule mon épouse serait la conductrice du véhicule, elle nous a facturé un conducteur supplémentaire ! puis elle nous a facturé un transpondeur pour les péages en disant que c'était obligatoire, c'est faux, nous pouvions payer en euros ! ensuite le plein de carburant sans préciser que le véhicule était diesel. Nous avions demandé l'assurance SCDW soit disant SUPER RELAX qui est facturés 157, 30 euros. Nous nous sommes retrouvés avec un montant de 347, 21 euros que l'hotesse s'est empressée d'encaisser sur ma carte Visa. Ensuite, elle nous a indiqué la place de parking ou se trouvait le véhicule. Nous lui avons demandé de faire la check list ensemble, elle a répondu que c'était inutile puisque nous étions assurés au maximum. Aucune fiche technique dans la voiture ! le coffre qui n'en était pas un était trop petit, nous avons du mettre nos valises sur le siége arriére. Nous avons mis beaucoup de temps pour enlever le frein car c'était automatique, il n'y avait aucun employé Goldcar dans le parking. Lorsque nous avons pris l'autoroute pour Porto il était déja midi. Sur le contrat, l'heure de départ était 10:00 hrs. Plus tard dans un virage nous avons crevé un pneu arriére droit. Nous étions dans une posture dangereuse, il a fallu décharger non seulement nos valises mais aussi nos invités sur l'autoroute pour accéder à la roue de secours. Il n'y avait pas de gilet jaune, ni de triangle de sécurité pour signaler que nous étions en panne. Nous avons mis le warning. Mais le KIT pour changé la roue était incomplet, et nous ne pouvions retirer les cabochons qui étaient sur les écrous, donc impossible d'enlever la roue crevée ! nous avons attendu des heures dans le froid et sous la pluie que quelqu'un nous porte secours et finalement c'est le chauffeur d'un camion d'entretien de la chaussé qui est intervenu. Nous avons du mettre la roue crevée sur un siége arriére car elle ne rentrait pas à la place de la roue de secours qui était une galette. Donc 2 siéges arriéres étaient condamnés ! et 4 passagers ont du monter sur la banquette 3 places à nos risques et périls ! nous avons roulé à la vitesse de 40 km/heure avec le warning et nos feux allumés, jusqu'à Porto aprés etre sortis à Gaia sur les conseils du routier, mais la station d'essence n'avait pas de garage et c'était un jour férié. L'assistance que nous avons fini par joindre depuis la station nous a répondu qu'elle ne pouvait rien faire pour nous et demandé de continuer jusqu'a l'aéroport de Porto pour changer de véhicule. Comme la nuit tombait nous sommes allés à l'hotel et nous avons rappelé l'assistance en demandant de nous faire livrer une voiture. Ils ont répondu que cela était impossible et d'appeler Goldcar à l'aéroport. Aprés plusieurs tentatives, un agent de comptoir nous a répondu qu'il fallait aller au grage Goldcar dans la banlieue Maia à coté de chez Mercedes et qu'il nous réserverait un véhicule 9 places car il n'avait plus de 6 places. Nous avons renonçé a rouler de nuit et ce n'est que le lendemain que nous avons trouvé le garage au bout de 2 heures et demie de trajet. L'hotesse d'accueil nous a trouvé un VW Touran - 6 places, elle s'est montré coopérative mais plus tard nous nous sommes rendu compte qu'elle avait débité notre carte de crédit à notre insu ! De retour à l'aéroport de Lisbonne le Station manager a qui nous nous sommes adressés n'a pas souhaité nous répondre et c'est la superviseur du comptoir qui nous a pris en mains pour recevoir notre plainte et nous faire la facture.
Goldcar méprise ses clients et les considére comme des numéros. En plus ils s'arrangent pour vous débiter un maximum d'argent, ce n'est pas sérieux car les locations de voitures sont des société de service et ils ont pour devise: WE TRY HARDER, devise qui est loin d'etre appliquée par ce loueur qui n'en est pas à sa premiére plainte. Aussi, je vous le déconseille vivement. Pierre Chalaud

Car hire with gold car from madrid september 2015
I booked gold car rentals through holidayautos for a touring holiday in spain.
Although I had taken out comprehensive insurance cover through the holidayautos broker (On their site and at their recommendation) before I left, I was forced into taking out more cover by the staff at the rental desk when picking up the car and ended up with extra insurance I did not require. I showed them the paperwork from the holidayautos broker but they didn’t want to know. Between the pressure of having to get on with your journey, the language barrier (Although I think their english is perfect until you indicate you don’t want their insurance), the heat, the pressure of the people in the queue behind you have little choice but to comply. I ended up paying more for three weeks insurance on a ford focus than I pay for a whole year’s comprehensive insurance for my land rover at home. I would have been cheaper hiring a taxi to take us round our tour of castille y leon. I tried to contact holidayautos while on holiday and have complained to them since I returned. Needless to say they take no responsibility and refer you to gold car. I also complained to the manager at the gold car rental desk at madrid when I returned the car. His english was perfect until I made my complaint and then I was hustled onto the airport bus which just suddenly had to go now or else I would be left. As my wife and luggage were already on the bus I was forced to leave. I was absolutely fuming and I was shocked by the treatment I received from these companies. I am over sixty-five and an experienced traveller. I have hired holiday cars in spain many, many times and there has always been the practice of ripping off the tourist over extras, fuel and insurance but gold car takes it to a new level. I shall now be making it my personal mission to ensure that I contact as many discussion sites, trypadviser, etc to warn them that goldcar, holidayautos and cartrawler are immoral companies with poor customer service and are to be avoided at all costs.
John pollock, scottish borders.

We have a holiday home in Alfaix and have been hiring cars in Spain for nearly 15 years. Normally we fly into Alicante and members of Centauro Club. Flybe stopped flying to Spain in the winter months this year so we are now flyingto Almeria from Gatwick.
We booked our car hire through Auto Europe and chose Goldcar as we have used the company many times before and have always been pleased with the cars offered for hire and their service. This time was a nightmare.
We arrived in Almeria on 18th February and proceeded to the Goldcar desk. We encountered extreme pressure to buy the excess insurance but declined as we have our own annual policy. We then went to find our Ford Fiesta reg no 5652 JGL (reservation number 9253719) and did a thorough inspection inside and out. We found minor scratches and some chipped paint around the rear lights. So we went back to the check in desk and was told that provided there were no dents with the scratches that was fine, and any chipped paint must not exceed 5cm in diameter. None were. So we set off and had a lovely weeks holiday.
Our nightmare started after we had parked the car in the Goldcar bay at Almeria Airport. We saw a lady armed with an iPad (or similar) named Helen. She firstly confirmed we had returned the car full of fuel..tick. She then noticed the chipped paint we had noticed on collection and I told her of the conversation on collection. She said she would get a measure.
15 minutes later she returned from the terminal office with the measure and confirmed the chipped paints areas were too small...tick. Immediately she got on all fours and said she had found some damage to the underside of the front bumper. To take pictures of the damage required her to place the iPad almost underneath the car. We said that we had not driven or parked anywhere which could have resulted in any such damage. From her demeanour she appeared to be on a mission to find damage for which we could be charged.
Whilst she was preparing the paperwork at the desk she commented that car hire was so cheap at the moment. She said it was 4 euros a day whereas we had paid nearer 10 euros a day. Also she said we would not be out of pocket as we could claim on our insurance and as we had returned the car full of fuel, the bill now to be paid would not be that high. She then commented that Europcar having been charging far more for damage to their cars. All these comments make us all the more suspicious of her motives...was she on commission to find damage for which unsuspecting hirers could be charged?
So my credit card was charged 200 euros less the returned fuel.
As the damage to the front bumper was so out of sight, without literally laying on the road with a torch, how can a hirer be expected to find this damage on collection. Helen with her iPad is available on the days cars are returned. As flights arrive the same day, why is she then not available to deal with any damage queries hirers have on collecting vehicles?
Can Goldcar confirm that if any damage to cars is charged for, that the repairs are immediately undertaken? iF not, are future contracts for hire of the same vehicle show the damage charged for or is it left for the next unsuspecting hirer to be able to find this damage.
On the drive back the airport we had considered becoming a Goldcar Club member as we would be hiring up to six times a year from Almeria aIrport. Obviously this incident has left us feeling ripped off by Goldcar and any trust we had in the company has now dissolved.
Amanda Wade

I rented a car from gold car and was told the 216 euro was a deposit when I asked for what I was paying for. I should have known as every body that was being asked for to pay extra insurance was refusing it but the lady that served me did not ask she did not even speak to me, just handed me a docket and asked for credit card, I asked her what the payment was for and she said its only a deposit. I had rented a car some months ago and the girl that served me got very annoyed when I said I did not want extra insurance and that I had allready got cover elsewhere.
I also left my satnav in the car when I returned it, I rang from airport and the girl said they would be emailing me for address to post it to me.
A lot of time and phone calls to a host of different no have left me with no answers apart from "we are having technical problems at the moment can you ring back in an hour" and stuff like that.
So the full cost to a car from goldcar has come to about 490 euro all told.
My booking no is 9152981
Name kevin kavanagh
Date of hire 9 to 16 feb.
Just in case someone might get in touch with me.

We just got back from a trip to Fuerteventura. Booked a car via Expedia, which I tend to trust - but it was with Goldcar (which I really should have Googled first - they are notorious scam artists). (Contract number was 8947935 - picked up 13/2/16, returned 20/2/16)

We showed up at their counter after 9pm, only to be told we needed to pay double the going rate for a full tank of petrol, PLUS an extra €127 for insurance! Politely declined the insurance, as we're already covered, only to be told that it was required if we wanted to take the car. (Others have said they were offered the option to have a "damage deposit" held on their card instead - we weren't offered this, but it was probably a good thing, as another traveller told us at drop-off that he had just been told the £200 "deposit" he'd put down wasn't going to be refunded!)

By this time, it was 10pm, we were on an industrial estate in an area we weren't familiar with (no way to get a cab), and our son was tired and cranky, so we very reluctantly agreed to the insurance. Imagine my face when we got to the hotel and I read the T&Cs on our booking - the insurance we'd been forced to purchase ("Cobertura Super") was clearly listed as an optional extra! Yes, their employee blatantly lied to us.

We were also told quite brusquely that the cost of any remaining petrol in the tank when we returned the car would be "refunded, automatic - in 2 hours" - needless to say, it's a full day later and no refund has appeared.

I've contacted both Goldcar and Expedia about this to request a refund for the petrol and unnecessary insurance - a total of €216.30 - but I don't hold out a lot of hope for a resolution from either one - so I'm resolved to spread the word as widely as I can instead. They put a real damper on the start to our long-anticipated holiday, and I'm still very angry about it.

I have hired 50-60 cars over the past decade and i've always been asked whether I want to pay extra for comprehensive insurance - something which I always decline as I have my own car hire excess policy.

I picked up a car in tenerife airport at 8pm on the day of my arrival and after getting to my accommodation (10mins drive away) I realised that they had automatically added comprehensive insurance at a cost of over €120 for the 10 day hire. I didn't want this or ask for it - it was just added without my knowledge.

I returned at 9am the following morning to query it and was told i'd have to return again in the evening and speak to the agent involved directly. On returning a second time (I had better things to do with my holiday time but that's another story) I queued for nearly an hour only to be told that nothing could be done.

I stood my ground and said that wasn't good enough. Eventually they agreed to a refund of the excess but only agreed to refund €83 on the basis that I had had the car overnight and the excess cover for 1-3 days was €37. Again I said that wasn't good enough as I never consented to the extra cover and brought it to their attention at the earliest possible opportunity.

This was as good as it got though - I eventually took the refund and went away fuming. I have dealt with many car hire companies but will never deal with goldcar again - don't go near them.

After reading other complaints i'm wondering whether my remaining fuel will be refunded as per the agreement, and what other mystery charges will be taken from my credit card over the next few weeks. Scam company - avoid at all costs.

Rented a car with an on-line trading site (travelsupermarket) and unluckily got a voucher for Goldcar. After this experience will never use this online marketplace again if I cannot select/verify up front which car rental company I will get assigned. By the way, I landed in Rome on the 19/12/2015 and I took the shuttle van to reach the rental company site, which is 10 minutes drive from the Fiumicino Terminal (very inconvenient especially when dropping off). I provided my voucher which was for a Group R car (Fiat 500L or similar) but Immediately they told me that no Fiat 500L were available but only Renault Clio (which is far smaller than the 500L). Actually these guys only run Renault or Nissan cars so there is no way you can have a 500L, giulietta, Golf, or similar when you get to them via a comparison web site. Anyway after some complain I requested an upgrade and they gave me a Cangoo for extra 50 Euros. After sorting the car, the annoying lady at the counter "Elisa" started to push and sell me the extra insurance, insisting and frightening me about the excess charges in case of an accident. I had to insist and rise my voice to let her drop the selling and she finally gave up. I might say never experience a most annoying desk attendant at any service desk in my life! Thinking this was over and ready to leave to pick the car, she then told me I had to pay advance refueling and that was 135 Euros! I mean 135 Euros for a full tank of a medium car? with the diesel price at Eur 1, 19 per liter in Italy, that was a complete rip off. Unfortunately with this company you cannot avoid to pay fueling in advance so be aware when you think you have found a deal with GoldCar because you'll pay the extra at the check in! I finally managed to leave with the car and when I returned it, then I had another great experience with the check out clerk! after looking at everything possible to report he just found a minimal scratch (that I didn't notice during the check in) in the rear bumper and he told me nicely that he had to report it to the customer services, but just for information. That wasn't meant to be an accident report but he had just to report it. I said that was strange. I double check with the guy that that "reporting for information" would have resulted into an extra charge on my credit card but he assured me that no, no charges on my credit card would have happened because of that report but customer service would have contacted me for clarifications. ...In fact, on the same day my credit card was charged by Gold Car for Euro 300! on the same day! for a scratch which can barely be noticed! BOTTOM LINE: This guys are absolutely a fraud. You have to be aware and very careful with GoldCar about the extra charges when you get the car and the way how they try to find reasons for extra charges for damages when you return the car. Staff attendants are aggressive and annoying both during check in and check out so I strongly suggest NOT TO USE THIS COMPANY for any rental, at least in Rome (my experience). After my experience I logged a claim with their customer support but still haven't received any response or feedback

I rented a car from Goldcar Alicante on 01/01/16 through Ryanair at the last minute as the trip was an emergency Hospital visit to my mother that had been rushed in after a nasty fall. I had to sign the car condition form at the desk before I even saw the car. On reaching the car and a quick look around it I noticed a small scrape on the rear bumper but as I had not even touch the car I assumed that the company would have paper work showing the damage from the previous customer . On returning the car I was asked about the damage and how it had happened. I told them that it was there on pick up but was told I should have reported it at that time. So don't make the same mistake check the car and report any damage before you leave. They charged me 200 euros for a small scratch . Thankfully I had taken out excess insurance in the uk. I will not be using them again. Contract Number 9137712

I will warn you for Goldcar Goldcar forced me 5/12 to take a second insurance and took 2x € 198, 30 from my account. ( I rented the car at Ryanair and took also the insurance I paid now about € 550, - for one week. I send 8 mails, I phoned several times, I send messengers, but till now, no reaction, that they are working on my complaint. ( The reaction "We are so busy with all the complains" One of my mails Send: Tuesday 8 December 2015 12:09 Aan: Customer Services FW: GAP Comentario : 860720 / Bono Agencia: ES576063370 ebs Mr./Miss. I hope you take my complaint now series. Contracto 9043225 Entregas a Cuenta 5/12/2015 20.46.03 € 198, 30 ( Maes) Codigo Cliente: 7993702 My bank account shows; 05-12-2015 GOLDCAR TENERIFE SURTENERIFE PASVOLGNR [protected]:46 BA 198, 30 Af 05-12-2015 GOLDCAR TENERIFE SURTENERIFE PASVOLGNR [protected]:41 BA 198, 30 Please give me my money back! J.A.Stekelenburg ( the Netherlands)

We write to advise everyone of the fact that we attempted to hire an economy car through Goldcar at Barcelona airport today. We had pre booked this through holidayautos however we were unable to collect the car as a result of the pre hire existing damage on the vehicle and the refusal of the staff member to give me a copy of the recorded damage ‎contract after they had signed to acknowledge the damage. I was told to quote "It was dumb to ask for a copy". When I asked for proof of what I had signed showing the pre existing damage I was told, again to quote, "F--k off out of the office". I therefore had no alternative but to abandon the hire and break the contract. Consequently I make this complaint as I believe they have pre authorized my card for 57.00 euros fuel and a 950.00 euros damage excess. This was an unbelievable situation where I simply asked for a copy of a damage contract and was told to "F..k Off"

Murcia Airport October 2015 - Very poor customer service, vastly overpriced tank of fuel, nothing like the car we requested, we ended up with a vehicle that was more like a van and awful to drive. Our flight was delayed so we were charged an additional 40 euros for late pick up. we had no choice but to take it at the time or we would've been stuck at the airport. The car was damaged and when we went back to have it checked the agent made us wait over 30 mins for him to get ready to leave work and lock up etc. Therefore technically we should have charged the 40 euros back for being kept waiting!? All together a disappointing experience that worked out way more expensive than expected. Will not use this company again. there were 3 other people waiting behind us to hire cars, when they heard the 40 euros excess charge they all walked away.

I rented a car (6-11 Oct 2015) under contract number 8873180. During the car return the "damage" to the door lock was noticed by a service man - but I was advised to go to the office to check if it was not registered earlier. I went to the office and under number B15 (12:10 pm, 11 Oct 2015) presented the contract. At the top of the contract there is a statement "check broken lock". The lady at the office checked and reported to me that this damage HAD BEEN registered EARLIER and said that "everything is all right and I do not need to worry". I had no chance to spot it during the car inspection at the check-out since that "damage" is in fact a slight dent near the car lock (the lock itself was working properly all the time). Despite that fact Goldcar took 350 euros from my credit card just a day later. I had to wait 15 days for their "comment" on the reason of charging and the reason was a "broken lock". In other words, they charged me for the pre-existing damage and most possibly, they will not hesitate to repeat this "trick" with the next customer if he/she only will not buy they expensive insurance. And yes, everything about the mandatory fuel cost (double priced) and a few hours of waiting is true, but this is still nothing compared to the fraud they do afterwards. My advice: AVOID THEM AT ALL COST !

I rented a car from Goldcar in Pisa airpot office on 15/10/2015 (contract 8892703). I refused to buy the excess insurance even if the employee was insisting. I received the keys at 22.30 in the evening and the report of the car indicated no damages. I was told to check the car for any damages but at that time in a dark parking place I couldn't see all the details and the car looked ok. I returned the car on 22/10/2015 at 6.30 in the morning because my flight was at 07.45. I parked the car to the company's available spaces and dropped the keys in a specific return box. After reaching home I received an email saying that the car had new damages (photos were sent indicating 1 minor skratch and 1 forced lock) and that I should fill in an accident form. The reality is that these 2 "damages" were already there when I received the car and I could not notice them. When I checked my vacation photos I saw that they were there from the beginning. Goldcar charged already 480 euro in my credit car without further explanations and after I replied to them that these damages were not caused by myself. This is really unacceptable and I request a refund of the amount (480 euro).

Hello I desperately need your help regarding fraud I feel I have been victim with this company. I rented a car from them & filled out inspection report twice marking every detail & writing extra notes. The represantative (who now I know was the manager) helping me transfered my notes to a new paper saying that it was filled out in the wrong spot of the paper & too messy. She said I only need to put major things that are wrong & they don´t care about minor stuff. I said what is considered major & the definition can vary. I was worried since I paid for deposit with cash. She said like a major dent. So she asked & I said well there were a lot of minor issues a lot. She said so nothing major & then from my 2 sheets of paper only put with her own handwriting onto a new paper a note about cleaning. She assured me this was the policy about only major dents need to be marked & minor things didn´t matter. When I returned the car the inspector pointed out several of the issues & I paniced since when I rented car the girl had threw away my detailed notes replacing with no notes literally & now this guy who did not know the story was faulting me with issues. So I asked for the girl to be called & she came after I waiter for 2 hours & she said she remebered me but there is nothing she can do. She was the manager of the branch & she denied giving me the advice. I asked for them to replay the cameras but they refused. I have been frauded with 800 euros & truly need your help to stop such criminal business practices. The inspector also acted as if we were there to negotiate he first said there was bump in the back he wasn´t going to blame me but then he added that too so they totally frauded me & placed whatever was wrong with the car as blame to me I believe this was plan from beginning which is why they threw my inspection report away & replaced it with their own. Please send the following information to [protected]@ecrcs.eu Full name SATRA AHMADZADEH Country of residency UNITED STATES & IRAN Rental company name GOLD CAR Country rental took place in IBIZA, SPAIN Rental agreement number or reference 8838233 Summary of your complaint I rented a car from them & filled out inspection report twice marking every detail & writing extra notes. The represantative (who now I know was the manager) helping me transfered my notes to a new paper saying that it was filled out in the wrong spot of the paper & too messy. She said I only need to put major things that are wrong & they don´t care about minor stuff. I said what is considered major & the definition can vary. I was worried since I paid for deposit with cash. She said like a major dent. So she asked & I said well there were a lot of minor issues a lot. She said so nothing major & then from my 2 sheets of paper only put with her own handwriting onto a new paper a note about cleaning. She assured me this was the policy about only major dents need to be marked & minor things didn´t matter. When I returned the car the inspector pointed out several of the issues & I paniced since when I rented car the girl had threw away my detailed notes replacing with no notes literally & now this guy who did not know the story was faulting me with issues. So I asked for the girl to be called & she came after I waiter for 2 hours & she said she remebered me but there is nothing she can do. She was the manager of the branch & she denied giving me the advice. I asked for them to replay the cameras but they refused. I have been frauded with 800 euros & truly need your help to stop such criminal business practices. The inspector also acted as if we were there to negotiate he first said there was bump in the back he wasn´t going to blame me but then he added that too so they totally frauded me & placed whatever was wrong with the car as blame to me I believe this was plan from beginning which is why they threw my inspection report away & replaced it with their own. How you would like the rental company to put the matter right for you I would like investigation of the camera, managers, & refund of my 800 euros. I am not a rich person & need this money. What they did is wrong & they are a terrible rental car company. This business practice is fraudelant. Satra Ahmadzadeh

At the point of pickup it became apparent that a typo on my rental agreement left me a day short. I felt sure that GOLDCAR would be able to resolve this amicably? More fool me... this was how they dealt with it. Female assistant took my booking forms off me and after a short while (after I explained my predicament) literally chucked the paperwork back at me with words to this affect… …..You have booked this with a ‘cheap’ agent and you will need to contact them directly to make any alterations to your booking…. Ok so I spoke to the agent RENTACAR then I spoke to the assistant again, then to RENTACAR again. This continued for some 90 minutes by which time the agent could no longer talk to GOLDCAR central office as it was now past 5pm on Friday evening and the office was closed until Monday morning.. So to cut a long story short there was nothing that could be done No Extension No Refund No Alternative Not even if I accepted the loss of the first vehicle and paid again!? What really put the icing on the cake (NOT) was I could feel a sort of exuberance coming from this sad female ‘assistant’ due to the fact that she knew that we (family of 5 with children) were completely screwed.. No sign of sympathy or compassion or any kind of compromise whatsoever. (I’m sure this car (Audi A4 with satnav and full cdw) was rented out within an hour of us leaving the airport.) Well done GOLDCAR another customer well and truly screwed over In short as a company GOLDCAR (who owe their existence to travellers such as us) should be ashamed of this complete dereliction of duty, and as an individual this ‘assistant’ was a disgrace to herself, her company, and her nation. Fortunately AVIS (opposite counter at Alicanti Arrivals) were able to sort me out albeit at a somewhat higher price and saved us from spending the night in the airport…

This summer I rented a car in Malta with Goldcar. When I presented my card, they informed me the card was not accepted. Then I offerered a second one. Also not accepted. A third one - not accepted! That was completely impossible. The credit cards were working well and had good funds. Without a choice I was forced to buy an insurance of 67 euro for 3 days! Then after I analysed the slips of my credit cards i see that the transactions were not rejected, but cancelled. I phoned my bank and they told me that the credit request appeared on their systems but that was immediately and automatically cancelled by Goldcar and my bank never made a credit evaluation for the transaction!
That was not all - I got an empty tank, instead of a full one (although my contract cleared stated full/full).
I made complaints locally and then online when I returned home - until now without success - they have not given my money back.
DO NOT DO BUSINESS WITH THEM
Pedro

We arranged from online suppliers, Cartrawler via Argus care hire, to pick up a rental car at Reus Airport, Spain on September 12, 2015. This turned out to be Goldcar.

Contracte number: 8728887 at 11:29 on September 12 2015.

We waited in a queue for 1.5 hours after landing to get our pre arranged car. The process was very slow. During the course of the wait, three separate people, who had already been given cars, came back to comment on the damage they had found on their vehicle.
We had bought insurance from the website, Cartrawler, to be prepared for driving in Spain. When we reached the desk, we were told this insurance was inadequate and we would have to purchase Goldstar's own insurance. We disputed this, and a man in the adjacent queue spoke to us as he was having the same conversation with his desk clerk. We eventually had to purchase the insurance, as, when driving in a foreign country, you need to know that you are complying with the laws in that country. However, it is a criminal offence in the UK to insure the same vehicle twice, and presumably this holds true in other EU countries. In order to pay for this, we needed to use a payment card which was not the one we booked with. This cost us 44 euro to do, over and above the cost of the insurance. We were unable to cancel the original insurance as we were not in a position to phone or be in email contact - a fact which we are sure Goldcar exploits. This was coercion, as we were made to feel vulnerable at our first point of contact in the country, unable to change course or lose all of the money which had already been paid, as well as being made to feel unsure/ unsafe about the legal requirement of the insurance issue. As we went through the process, we recognised that it was exactly what we had seen happening to the customers who preceded us. The same actions, the same questioning attitude, the same incredulity and finally, the same outcome - using a payment card to give money to Goldcar, which was unexpected outlay. Many of these customers had also come prepared with documentation which we presumed to be insurance.
During this process, the manager who served us was absolutely impassive, running to what was obviously a well rehearsed script. Although she explained the reasons, they made no real sense, but had to be accepted as we had no way of checking. Similarly, as she explained the petrol system, she treated us in a disdainful way as if we were mentally subnormal, taking credit and debit card details which we then felt might be used for spurious charges not really incurred by us. She did not ask for the details of the code which the DVLA said was now required by car rental companies who are renting vehicles to UK licenceholders.
Eventually, we were given the keys to a Ford Fiesta. The car was so badly damaged that we could not even be certain if it was roadworthy. We have video of this if you require to see it. We complained, the manager was supercilious and said she did not know the condition of the car. However, the car was exchanged and the substitute was acceptable.
This whole process took almost 2 hours at the very beginning of our holiday, leaving us to worry about what might happen if we had need to make an insurance claim, if the Goldcar insurance was really adequate, if the vehicle we had rented was really roadworthy, what would happen if we needed to call them for assistance. The whole scenario left us feeling absolutely robbed, in broad daylight, by a company which obviously trains its employees to lie about the legal requirements for driving in order to extract money from the customer, as well as charge extra for using an internationally acceptable payment card.
Leaving aside the insulting way in which we were treated, we are asking for this incident to be investigated, a refund of the insurance to be given to us and a refund of the 44 euro charge for using a separate card to buy the extra insurance. Also, Cartrawler and Argus need to understand how Goldcar is operating (if they don't already know, and it would be impossible for them not to know!) and be persuaded not to trade with them, as it gives a veneer of credibility to Goldcar online.