Flybe
Reviews and Complaints

Bought 2 tix from Lastminute.com (LM) to fly with Flybe to Amsterdam on 16th April 2023 for 4 night stay. LM contacted me to advise that Flybe went into administration on 28th Jan., 2023 and that LM would do everything possible to secure my refund. To date NOTHING. I have e-chatted with LM who remain vague. I can't reach Flybe although I have tried 3 times. Spoken to my credit card co who need evidence that Flybe will NOT refund. I am stuck and out of pocket £237.99

We had booked a flight (2 people) from Belfast City Airport to Birmingham Airport for 19.11.22 08.45 hrs. We were notified at approx 06.30 hrs on the day of the flight that the flight had been cancelled. This was via email and we never seen the email until we arrived in the airport du e to the aprty travelling to the airport.

Flight number BE 403

Booking reference MAA428.

Passengers William Paul Ferguson and Bertha Dawn Ferguson

We were rescheduled for a flight at 13.30 hrs and this flight was also delayed by approximately 2 hours. We eventually arrived in Birmingham at 16.30hrs, some 6 hrs later than scheduled. This cancellation made us miss an appointment we had in Birmingham and we had to contact the person and ask them to reschedule our appointment for later in the day. It consequently disrupted onward travel plans

Flight BE808 cancelled - informed at 20.58pm which was after the departure time of 20.45pm.

Offered the option of a flight home and a hotel the following evening! This was not acceptable. Eventually provided with 7-seater taxi to Newquay airport. Arrived at Newquay at approximately 3.30am... 5 hours and 20 minutes after the intended arrival time.

I expect full refund of the price of the flight and the compensation due to me under EU261

I also want to make a formal complaint regarding how this situation was handled.

1. When the gate was called - there was no plane available - which Flybe would have known about as there was no Flybe flight in the air and no working plane at Newquay airport. As reported by flight radar.

2. The website information was inaccurate and not updated at an appropriate time.

3. There was no one available on your customer services number or social media platforms to support.

4. There were no staff (Flybe or otherwise) at the gate - we had to go and find a member of flight handling staff - who were also unaware of the cancelled flight.

5. After a considerable time, we were informed that a hotel had been found for us (which later transpired to be untrue) and we would be booked on the next available flight - the corresponding flight the next evening! This was a totally unacceptable situation.

6. We were all kept at the gate with no information whilst flight handling staff made multiple calls to find a solution and also find out how we should get out of the departure area.

7. At no time was a member of management or Flybe made available to us - or any announcements or explanations made to the whole group of travellers.

8. We were herded through various corridors and lifts with the young lady who had been left to sort this out constantly on the phone trying to find out how we should exit departures and the next steps about finding a solution.

9. Finally, just as we were about to leave through what looked like a fire exit we were stopped by a gentleman saying we could not go that way and again left in limbo. He then changed his mind and let us through.

10. At that point several passengers left the airport under their own steam and the rest of the group (approximately 28 passengers) were asked to wait whilst a coach was found to take us to Newquay airport. Some of the passengers had opted to have the hotel option and subsequent flight - to be told that was no longer on the table?  (I do not know how that played out)

11. After a long wait airport security turned up and corralled us into a small area defined by barriers to tell us that we had breached the border by leaving in an unauthorised way!

12. Eventually border force agents came into arrivals to process us telling us that the breach was unprecedented!

13. Finally, at @ 11.30pm some taxis turned up to take us to Newquay 

14. At NO point did Flybe, the airport, the security staff consider any duty of care towards the passengers... no seats were provided, no drinks offered (finally after requests to several staff members cans of water arrived at @ 11pm), no solution, care or concern about how the passengers were going to get home from Newquay airport in the middle of the night.

I anticipate your response.

Dear customer services team,

I am writing regarding a delayed/cancelled Flybe flight.

The judgement of the Court of Justice of the European Union in Tui & others v CAA confirmed the applicability of compensation, as set out in the Sturgeon case. As such, I am seeking compensation under EC Regulation 261/2004 for this flight. The details are as follows:

Booking reference: FA22B2 and K9AAAQ

Existing complaint reference:

Flight number: BE787 and BE796

Departure airport: Glasgow International Airport, GLA

Scheduled departure time: 25/10/2022 12:35 PM

Arrival airport: Birmingham International Airport, BHX

Number of passengers: 2

Other passenger names: [edited]

Based on the above details, I am seeking the fixed compensation as specified in EC 261/2004.

I was booked to fly to Birmingham to collect my daughter from her father and fly home. My flight from Glasgow was due to leave at 1235 and at 1200 it was cancelled without warning or explanation. Flybe rescheduled the flight to Birmingham, but it was not to leave until 1955 the same evening.

My flight back from Birmingham to Glasgow with my daughter (because she is too young to travel alone) was also booked with Flybe and due to depart Birmingham at 1810 that day.

I contacted Flybe on the day (25th) after the cancellation and asked for a full refund for all 3 flights on the basis that their cancellation meant I couldn't reasonably travel to Birmingham from Glasgow in time make my return journey, which I was assured would be returned to my card. It has not been.

I was also advised by a Flybe representative that should I get to my destination by any other means of travel, they would reimburse me.

Due to the fact my daughter was relying on me to collect her and there were no other flights available that I could afford at such short notice and considering that to get a train would have made me miss the connecting flight back from Birmingham anyway, I had no option but to drive the 12 hour round trip I was attempting to avoid by flying in the first place.

On that basis I would like to claim the financial return of:

29.99 - BE787 Glasgow to Birmingham 1 passenger

59.99 - BE796 Birmingham to Glasgow 2 passengers (one of which is 10 years old)

35.28 - SkyParkSecure ltd airport parking at Glasgow, booking ref [edited]

37.84 - Petrol - cairn lodge southbound (receipt retained)

53.27 - Petrol - Tebay northbound (receipt retained)

As a total that is 316.35. Not a lot to some but as a single parent in the current climate that is money I just can't afford to lose.

I look forward to a full response to this letter within 14 days. If I do not receive a satisfactory response I intend to pursue my complaint further, which could mean taking it to court.

Yours faithfully

[edited]

Dear customer services team,

I am writing regarding a severely delayed Flybe flight.

The judgement of the Court of Justice of the European Union in Tui & others v CAA confirmed the applicability of compensation, as set out in the Sturgeon case. As such, I am seeking compensation under EC Regulation 261/2004 for this flight. The details are as follows:

Booking reference: NW22A7

Passport number: NYH4FD174

Existing complaint reference:

Flight number: BE1026

Departure airport: Amsterdam Airport Schiphol, AMS

Scheduled departure time: 10/07/2022 17:40 PM

Actual departure time: around 10/07/2022 23:30PM

Arrival airport: Birmingham International Airport, BHX

Number of passengers: 1

Based on the above details, I am seeking the fixed compensation as specified in EC 261/2004.

I look forward to a full response to this letter within 14 days. If I do not receive a satisfactory response I intend to pursue my complaint further, which could mean taking it to court.

Yours faithfully

Ms Johanna Hutten

Address: 1 Meadow View, Evesham Road, Salford Priors, WR118UU

Phone: [protected]

Email: [protected]@hotmail.com

On the 28/07/19 I was returning to Edinburgh from London City Airport on the Flybe flight BE1344 when my flight got cancelled. After my flight being cancelled, the after care was unacceptable. I was ushered downstairs to retrieve my baggage with the LCY ground staff pointing to get my bag "over there", despite there being 3 conveyor belts and no direction as to where exactly my luggage would be. I then went to a desk to ask where it would be and she said she did not know know and to go through the double doors to the help desk. I was then stuck in a que for nearly 2 hours. At one point, the airport duty manager came over and asked if we had been spoken to, to which I replied no and he said someone would be over very soon to talk to us, and this never happened. No light was shed on us as to what the reason for the cancelation was or what our options would be. When I eventually go to the front, the woman behind the desk was very rude and unhelpful. My flight was booked as a confirmed passenger/firm ticket holder, through my sister in law who is cabin crew for Flybe. The woman behind the desk said that because I am staff travel she cannot do anything for me and I am to contact my sister in law to deal with it, who was off duty. As stated in the terms and conditions for staff travel, I was entitled to a hotel and to be rebooked onto the next Flybe flight. None of these were offered, I was told all flights were full and there was nothing that can be done. As a young woman travelling alone, I found this was very upsetting and frightening. This resulted in me having to book overnight accommodation at short notice and a last minute flight home costing me £193, leaving me out of pocket. I feel this situation, which I believe happens often, should have been better prepared for and handled. I will be very wary with flying with Flybe again due to this appalling experience and hope that in light of this, London City ground staff are better trained in dealing with cancellations and how they treat customers.

I booked a flight departing Manchester for Aberdeen on 8th june 2013 for 10 persons. We were informed that the flight...BE 1035 was cancelled and that a full compensation would be made. Our Booking ref is B75P48 and B73W1F.

Flybe has informed me that compensation has been made to your company. In view of this, I await clarification of my refund status.I had previously sent emails to your complaints dept and am still awaiting a response.

Please contact me at [protected]@gmail.com