GoldOller Real Estate Investments
Reviews and Complaints

I am currently living in a 1 bedroom at the Seasons for a total of $1497. I decided to transfer to a 2 bedroom during lease renewal, this would have saved me a $800 transfer fee. My apartment was inspected with no issues and the transfer was approved. I received my Welcome letter to the new unit for $1753. Here is where it all goes LEFT! (1) The Seasons use a new system called RHINO and it calculates your deposit. So, one month's rent is due for my deposit BUT, I do not get my money back when my lease is up. On top of this...The Season's tacked on an extra $800 (basically the transfer fee) as their own deposit requirement and, I do not get this money back either at the end of the lease term. (2) The current lease is up on 8/24, they charged me an extra $389 for the month of August because I did not renew my lease, I am being charged month to month for $1886 (more than the 2 bedroom). Why would I renew if I am transferring?

On June 20th, the ceiling in our unit fell. The property manager was swift in getting it repaired but the incident caused me to miss work, book a hotel for the evening, and it left a few of my items damaged. Renter’s insurance doesn’t seem like they would handle a matter at this level since there was no water damage and the complex has only credited $150 to our account for the hotel.

After getting in contact with the regional manager, Raymundo, we came to no resolution. He actually made matters worst as his tone was extremely condescending. Throughout the conversation, he was only able to tell us that GoldOller isn’t responsible for accidents and that no one else’s ceiling has fallen so we would be responsible for the wages lost and cleaning of our furniture.

Even if GoldOller was only able to offer $150, their regional manager could have stated this in a much more respectful manner. We are not just tenants; we are PEOPLE who have been greatly affected by an incident in one of their units. Now, what was once an issue of just a fallen ceiling, has become an issue of poor service from a regional manager. Raymundo should not be a representation of GoldOller at the regional level.

On May 25, I completed an online application for a 3 bedroom 2 bath with a property owned by Goldoller Real estate Investments; the name of the property is :The *** At ***. This property is located at *** Atlanta, GA ***. A few days later Janet Burgos (leasing office representative) showed me a model apartment that was a 2 bed room, Janet B explained to me that they did not have a 3bed room model apartment to so me. I asked Mrs. B did the 3bedroom and 2 bath room I inquired about come washer and dryer connection and was it remolded. She replied yes to both. I proceeded with giving Mrs. Burgos the information and funds required to proceed with the leasing process . I continued to check in with Mrs. B. My move in date was scheduled for June 16. I couldn't move in and the apartment didn't have what was promised. I was lied to. I paid movers to move my items on that date, only to not have a new place to move my items to.

My lease concluded on 3/23, and I informed management via email about not renewing. The former Assistant Manager, Raymond R, acknowledged my notice, yet I was billed $2,479.48 for insufficient notice. I've addressed this with the front office, who promised escalation for charge removal, but no action was taken. Recently, I learned the charges were sent to collections. I contacted the new manager, Evelyn G, who assured me she'd escalate the issue to corporate, but two weeks have passed without resolution. Attempts to reach corporate through the GoldOller website and phone have been unresponsive.

I moved out of one of their apartment buildings in May - West Haven at Vinings. Early on I had issues with my ceiling caving in because it took them almost 12 hours to respond to an emergency maintenance request (the water heater in the vacant apartment upstairs had burst). It took them 3 months for them to get the ceiling patched and the resulting mold taken care of despite countless phone calls and emails. It was never fixed, but I weathered out my lease since they never let me vacate without a 3K fee. My last month there they charged me a month-to-month fee and regular rent for all of May, even though I had given notice that I was leaving on my lease end date which was May 12th. I reported this immediately (though I had to call/email 5 times to get a response) and was promised it would be correctly. Now a month and a half later they're telling me corporate (GoldOller) is refusing to refund my money. With my deposit this is approximately 2K. I've of course called often and the date I'm supposed to see a check just keeps getting pushed back and back. The girl I talked to today said one person had been waiting 11 months for their refund.

On Oct 11, 2019 I called *** apt and provided the unit number and got information. I then applied the same day and about 30 mins later I got an email the apartment wasnt available and they would move to another apartment that was 600$ more than the apartment I applied for. I reached out to Kesha the property manager and asked why was I able to apply for an apartment that was never available and she stated it was a system error. So I asked for a refund of the 200$ I had paid because if there were only 1400$ apartments available I would have never applied at the property. I was told I would get a refund then I asked the timing and never got a response. That is when I processed a refund with my bank who gave me my money back until Dec and pulled the 200$ back out my account and sent it back to the property. I have been emailing both Kesha M, Luisa B and Jonathan L who had me call my bank on 3 way and my bank confirmed they received my funds but Kesha keeps telling me they never received any money from me or my back. I have emails showing they are ignoring me, I have the document from my bank showing they have my money and I also have an email showing her stating she would process my refund. It is now April and my issue has not be resolved and I can not get a response.

I move out of my apartment on 02/29. We had to break out lease as a result of my job moving me to a different city. We informed them of us breaking the lease in accordance with the time frame outlined in the lease and paid the fee to break the lease prior to us moving out. We were unable to return the keys on the night of our move out as they didn't have any type of drop box for us to put them in and the apartment only have deadbolts so there was no way to leave them in the apartment and lock the doors behind us. We opted instead to take the keys with us and mail them back the following Monday (we moved out late Saturday so that was the earliest day we could mail them) as we were moving out of state and would have no other way to return them. After a lot of back and forth and them charging us prorated rent while they awaited the keys in the mail they also charged us a late fee of $100 for non-payment of rent after we had already moved out. After they received the keys we called to ask and have the account adjusted so we could pay our final bill of $0.23 (what was left over after the deposit was applied to the account and the final water and gas charges were added). We were told that only the property manager could do the adjustments and she would get back to us at a later time. We have tried contacting them numerous times via both phone and email, even once speaking to the property manager herself, and have every time been told they will get back to us.

On November 7th, I applied for an apartment in Orlando, FL, where a promotion for waived administrative and application fees was offered, totaling a value of $450. I provided my card information to apply. However, I was erroneously charged, constituting fraud due to false advertising. Subsequent attempts to contact the office were futile as calls went unanswered, and in-person visits revealed staff ignoring ringing phones and complaining in front of customers. Their customer service was appalling. Due to pregnancy and a change in plans to purchase a home, I emailed Natalie P to cancel everything and request a refund. She responded that she could cancel the application but was unable to authorize a refund; that decision rested with the leasing manager. After further delays and unprofessional interactions, it became clear they would not issue a refund. This experience has been incredibly frustrating, and I am seeking assistance to recover my funds, as I canceled the service well in advance.

I rented from *** apartment and lived their for three years. I paid my rent and water bill in advance on numerous occasions. The apartment had maintenance issues that was never resolved during my stay. My roof had been leaking when it rained for over two years. Everytime i called for them to repair the issue Deborah kept stating that they are waiting on a contractor. September was the finally straw for me. It rain and the water starting coming inside the apartment again even the ceiling fan was leaking water. I immediately called in and notified maintenance but no repairs were done. I called for Deborah and she would not call me back. She sent me an email stating that she would let me out of my lease because they didn't know when they were going to be able to make repairs and she had receipts that they had fixed the roof. I advised her that the roof had never been fixed and that shingles have a life span of at least 10 years and i have not been there that long. I asked to moved in another apartment and she denied it stating that they can't promise that they wouldn't have to do repairs in the future. I then told her that I have never been late on my rent and even paid my rent in advance and that is how you treat a tenant. I then told her to just review my full security deposit. I spoke with Sylvia prior to leaving and she stated that I had a credit on my account in the amount of $84.00 and then advised her to refund it to me. My apartment was unlivable for weeks and they did nothing. I advised them that I was a diabetic. They cut out the sheetrock in my apartment and left the wall open with open plastic was horrible. I even called goldoller and they have not responded to me. NObody never contacted me. I'm very disappointed in how the matter was handled and how they kept money. I have pictures if you need me to send them to you

I currently live at THE ***. Two people under my lease filed a transfer to another unit about a week before the end of February. During this time, they were also charged for rent and a termination fee. We were initially told by KENO J that we did not have to worry about paying rent because their termination fee covered the cost of rent. However, we were told by our now former roommates that both charges were mistakes, and they demanded a total of $1485.75 from us to cover the costs of their move. (As it turns out, this WAS a mistake, and they were able to move from our apartment without any fees despite not filing a 60 day notice.) Unsure of this, we contacted the GoldOller corporate office to ask further questions about our new housing issues. We were specifically advised by corporate to hold off on rent payments until corporate could contact someone at our leasing office. On the 10th of March, we were informed by THERESA F that we had until 6 pm that day to pay rent, a late fee, and a legal fee or else we would face eviction the following day on the 11th. We paid rent in full, plus the late and legal fees. Today, on the 13th of March, we received an eviction notice after it was filed at least an hour before we were informed of the terms of payment. We believe that this is incredibly unfair given the fact that we not only paid all of our rent and other charges in full the day that we were told, but prior to physically meeting in person with THERESA F, there were no correspondences through email, text, or call that indicated that we needed to pay our rent by a specific date. KENO J repeatedly assured us that we would not be responsible for rent payments, corporate told us to specifically hold off on paying the apartment anything, and THERESA F did not communicate with us at any time during all of this despite the confusion largely being her fault.

My complaint is for a property in Atlanta, GA owned by GoldOller Real Estate Investments, LLC. For the past couple of months, there have been unresolved issues. A strong chemical odor resembling that of a nail salon permeates my apartment, causing headaches, nausea, and dizziness. Despite 18 calls, two emails to property and state management, and a maintenance request from June 10, there has been no adequate response or resolution. One maintenance attempt was dismissively handled, with the supervisor laughing off the concern. A worker acknowledged the smell originated from nail activities in the unit above, yet management remains unresponsive. Additionally, there are concerning leaks and electrical problems. A water-filled light fixture and a wet, dripping ceiling were met with a mere fixture replacement, which led to a partial power outage. It took three days for a response, and while power was restored, the leak persists.

My husband and I lived in an apartment in Laurel, MD from October 15, to October 9. When we moved in, there was minor staining on the dining room carpet, noted in the inspection, but no other noticeable stains. The carpet wasn't pristine, but typical for an apartment. We have a well-trained dog and I work from home. As our lease end approached, I asked the management if we could email our notice due to my husband's asthma and COVID-19 risks. They agreed. We followed move-out instructions and scheduled an inspection, which the inspector missed. I cleaned the apartment and had the carpet professionally cleaned. After moving out, we were charged over $600 for alleged pet stains, which I dispute with photo evidence and a lack of odor. The district manager's inspection report and photos don't show new stains. I was denied the right to be present at the inspection, contrary to what I was told and Maryland law. I have documentation and communications to support my case.