Greenway CDJR of Florence
Reviews and Complaints

Lack of character, honesty, and integrity in personnel. I believe we got a good vehicle, but there were 5 things we were told that were not true. Vehicle had leaky brake line and caliper. Be sure to ask clear questions and get clear answers.

I bought a 2016 Kia from them and I've had so many problems in the last 6 months! We've had the car for about 6 months and the sunroof, horn, check engine lights, and now the oil is shiny and the engine is knocking. We haven't even reached 100,000 miles on the car and we bought the warranty, but they won't support what they told us about the car when we bought it. They won't even give us a loaner car (it's in our paperwork). This place is a scam!

If I could leave no stars, I would. This was the worst experience I've ever had. They try to mislead you into buying unnecessary parts. When you question them, they change what they're telling you. They even said the head needs to be removed for a compression test, but I stopped them right there. They don't know anything more about my vehicle than what I already told them. I paid them to repeat what I told them, but the problem remains unresolved. It was a waste of money. I don't recommend anyone to use their service department.

The service department at this place is a bunch of scammers. I brought my truck in for a recall and they called me saying I needed a *** tie rod replacement. I said no and when I picked up my vehicle, it seemed fine. I was planning to have someone else check it out, but then they called me just 5 minutes after I left and told me to come back. The second time, my tie rod was definitely acting up. I took it to Pro *** in Decatur and they said it was loose. They tightened it and charged me ***. I reported everything to the dealership, but they haven't bothered to reach out to me about the situation. Their customer service is terrible.

I bought a 2013 *** Jetta and it turned out to have a Diesel engine. I didn't realize this until I was about to leave with the car. A few days later, the air conditioning stopped blowing cold air. I paid $12,000 for the car, so naturally, I expected them to fix it. They claimed to have replaced the air compressor twice, but they were lying! They only filled it with gas. On top of that, the last time they had my car for several weeks. When I finally got it back, it was running strangely, so I decided to get an oil change, thinking it might help. To my surprise, my car had NO oil in it. When we added oil, it started pouring out from the plug. This was not an issue before I took it in for the air conditioning problem. *** told me that someone had put two gaskets in my plug. So, the service technician purposely drained my oil and added two gaskets to prevent it from holding oil, possibly to cause damage to my car so they wouldn't have to fix it. I urge you not to use this dealership. The last time the air conditioning stopped working, they told me the compressor was no longer under warranty. However, they never actually replaced the compressor; it still has the factory one. Now, I still owe $11,000 and pay $300 a month for a car that doesn't have air conditioning!

It's a shame ComplaintsBoard.com won't allow 0 stars.

My saga with Greenway began when I called and asked if they would order and install a part that was under warranty, which another Jeep dealership had declared necessary. Since I had been waiting so long for the part, the other dealership had actually suggested I might have better luck at another dealership not as backed up so I called Greenway. The person in parts told me they'd need to assess my vehicle before ordering the part. Since Greenway is an hour from me I asked him if I could have the other dealership fax their assessment so I could avoid the drive. He said yes. I had it faxed. He told me he would order the part but it would be six weeks. I said I could wait as I had already been waiting 3 months.

About a week before he told me the part would be in I called Greenway to make an appointment for them to look at some other issues on my vehicle. I called and scheduled the appointment and arrived on the appointed day and time only to be told that they would not look at my vehicle for a week. When I asked why they had scheduled an appointment for me then, they said it wasn't their fault but the fault of a call center in Orlando.

I said I'd driven an hour. They asked if I'd like to schedule an appointment in a week. I had no choice so I did, making sure to have them confirm that they would actually work on my vehicle the following week.

A week passed. I returned to have them address the issues I discussed with them the previous week and, hopefully, have them install the part the person had ordered six weeks before. I got there at 8am. At noon my truck hadn't moved. By 1:30 they called me. The tech couldn't find evidence of one issue, I was told, nor a second issue (for which they needed to drive the vehicle to assess. They later told me the tech never drove the vehicle and couldn't find evidence of the issue. I figured I shouldn't have to explain that to them...) I asked what about the part the person ordered. The person never ordered it they said.

At this point I was dumbfounded. Did the person still work here? Yes but he was on vacation. The service manager was consulted. He left and returned a few minutes later telling me that the person never ordered the part and they would have to assess my vehicle before ordering it. That was the rules. At this point I was at a loss but I'd scheduled this appointment and asked if they would assess my vehicle today. The service manager then told me he was now three weeks out and I would have to schedule an appointment after I had been waiting for five and a half hours! I then explained that I had already scheduled an appointment a week before for nothing and he said he knew. He then told me that those appointments were so I could come there in person to...can you guess? That's right - schedule an appointment. I told him I wanted my keys.

If this entire process didn't reality is probably not nearly so romantic. In fact, it was just poor management, communication and abhorrent customer service from the top down, across departments. The only silver lining is that what I witnessed is a self-correcting cycle. Businesses run this poorly run themselves out of business.

This is the worst experience I've ever had with a dealership's service department. I want to make sure I capture everything that went wrong.

The problem started when my 2017 Ram 3500 Tradesman failed a DOT inspection due to the emergency brake not working. I also noticed that the brakes were squealing, so I asked them to check and replace them if necessary. I brought my truck in on a Tuesday morning and was told there was only one vehicle ahead of me. I explained that I needed my truck back as soon as possible, and they said they understood and would do their best to accommodate.

Later that day, they told me that the most likely problem was the emergency brake cables, and that three of them needed to be replaced. They also said my truck needed a serpentine belt, oil change, rotors, and brake pads. They said all the parts would be in by Thursday, except for the emergency brake cables, which would take a week. Since I was just waiting for my truck to be done, I offered to search for the cables myself. They gave me a list of part numbers, but the mechanic quickly took it away from me and gave it to their parts department. I never saw that list again. So, I went to *** and ordered the parts based on the make and model of my truck. I got them the next day and dropped them off at the dealership.

While waiting, I saw a 2021 Dodge Tradesman on the lot and talked to a salesman about it. I got approved and told them that once my truck was done, we could make a deal on the 2021 Tradesman. I had no issues with the sales team. Before leaving for the day, I checked on my truck one more time and saw that no work was being done. I left feeling disappointed but still hopeful. I called on Thursday morning and was told my vehicle would be ready that afternoon. When I arrived around 2 PM, I saw very little progress. I asked what was going on and was told that the only truck mechanic they had was working on other projects, even though I was told there was only one vehicle ahead of me.

Thursday ended up being a disappointment as my vehicle was not completed. They promised it would be done by Friday morning. However, on Friday at 9 AM, I received a call saying that the cables I dropped off were the wrong parts. It took them almost 48 hours to realize this. I was angry and asked why they didn't catch this issue earlier. They blamed me for not knowing the order in which a truck is worked on and for bringing the wrong parts. I did ask for a list with part numbers, but they quickly took it away from me. I then asked them to put my truck back together so I could take it to a shop in Haleyville that was confident they could fix the parking brake issue quickly. It was still early in the day, so there was enough time to get to Haleyville and possibly have my truck fixed the same day.

When I told them to reassemble my truck, they asked if I still wanted the serpentine belt changed. I was shocked because my truck had been there for three days already, and they hadn't changed the belt yet. Since they had already taken the old belt off, I had no choice but to let them put the new one on. They said it would only take 45 minutes. I left to kill some time and came back an hour later, only to be told that they had the wrong belt and the right one was on its way. They didn't bother to call me; they waited for me to come back to inform me. I got a little rude with the service rep (Greg) at that point, and he blamed me for not knowing the order in which a truck is worked on, bringing the wrong parts, and said they had been neglecting to work on my truck because of other trucks (even though there was only one ahead of me).

It was Friday afternoon, and they had broken their third promised deadline. The belt was finally on my truck, and I was ready to pay and leave. But then they asked if I still wanted them to do the oil change. The oil change that was supposed to be done on Tuesday still hadn't been done. They also noticed that the idler arm was loose while changing the belt and said they could replace it the same day at no additional labor cost, but the part would cost $250. I declined and just wanted my truck back. I paid and left.

The bill came out to over $2700, and they didn't even fix the original problem. They replaced the rotors, brakes, and serpentine belt for that price. They did give me a $250 discount for the inconvenience. I recommend that anyone who goes to a dealership service department check with *** or another parts place before agreeing to their prices. The brake caliper they charged me $300 for is only $80 at ***. The $250 idler arm was $90 at ***. I asked them why there was such a huge price difference for the caliper, but they deflected and changed the subject.

The shop in Haleyville discovered that there was nothing wrong with the brake cables. The problem was that the parking brake shoes had been installed backward by Greenway. This is something they could have discovered if they had taken the time to look instead of guessing. The shop in Haleyville replaced the brake pads and the idler arm in just four hours for $364. The brake shoes cost $49, and the idler arm cost $90. They also noticed that the gear oil in the differential was very low, which could have been catastrophic. Greenway didn't replenish the oil when they took my truck apart.

Now I have to figure out how to get my money back for the unnecessary parts that Greenway ordered without taking the time to discover the real problem with the parking brake. I live in El Paso, TX, so it's not easy for me to deal with this. If I had let my truck stay at Greenway, I would have waited another week for parts only to find out that the cables weren't the issue. I would have waited even longer and been charged more for them to take the wheels off again and maybe finally find the real problem. I feel like I was robbed by an incompetent service department. They overcharged me for parts and likely overcharged for subpar mechanic work.

As I mentioned before, this was the absolute worst experience I've had with any mechanic shop. I recommend shutting down Greenway and providing training to their employees on problem diagnosis and customer service. The sales team was alright, but the service department ruined any chance of them getting my business or the business of anyone I talk to. I currently live in El Paso but am originally from Russellville. I lease my 2017 Tradesman as a hotshot truck, so not only did Greenway overcharge me for their incompetence, but they also prevented me from making $4000 during the five days my truck was down.

I bought a new Jeep from Greenway CDJR of Florence and paid $45,000 in cash on December 6th. They gave me the vehicle and I had it delivered to Massachusetts. It's now January 5th and they still haven't given me the title or any paperwork to register the vehicle. Nobody at the dealership seems to care or want to help. They said they would send me dealership tags to use temporarily and charged me $400 for them, but I never received them. Now I'm stuck without any tags.

I took my Jeep to Greenway CDJR of Florence to get the recalls fixed and have a diagnostic done. They said the recalls were fixed, but they couldn't give me a copy of the diagnostic. They also wanted to charge me for something that didn't seem right. So, I decided to take my Jeep to another shop.

At the other shop, I found out that the issue Jeep wanted to fix wasn't even a problem. I then went to AAMCO, where they told me that no recalls had been fixed and there was nothing wrong with what Jeep claimed. Unfortunately, since my Jeep is not over 10 years old, only Jeep can fix the issues.

I had to drive an hour and a half away to another Jeep company to get it fixed. Greenway Jeep in Florence, AL lied to me and charged me $250. They didn't do anything to my Jeep except deceive me and take my money. It's been a long time since I've had my Jeep, from March 5th to April 26th, 2022.

I really want them to make it right.

I bought a car from Greenway CDJR of Florence in December . They approved my financing and I left with the vehicle. Everything seemed fine at first. But then they asked me to come back and sign a new deal because the original one didn't work out as planned. So I signed the second deal, feeling a bit annoyed but still satisfied.

However, in January 2022, I had to sign a third contract on the 5th. This new contract turned out to be the best one yet. I owed less money and my payments were lower. I was really happy with this deal and thought everything was finally sorted.

But then, about 10-14 days later, I received a statement and bill from the second contract. It said that I was still financed through them, which meant I owed several thousand more than I was supposed to. I reached out to the dealership and asked them to fix the mistake, but they didn't take me seriously and even laughed at me. Their idea of "making it right" was offering me an extended warranty, which is worth less than the difference between the contracts.

I don't want to go to court or get into any legal disputes. I just want this issue to be resolved and put behind me.

I made an appointment for service on May 5th. I was never told that my car wouldn't be looked at on that day! So it just sat there untouched for a week. Finally, someone looked at it, but nothing was done. I found a manager who got something done and they ordered a starter. The starter didn't work, so they ordered another one. Then they told me it wasn't just the starter, they had to find the point of failure. I was never told that finding the point of failure would cost $199 per hour. This is something they should have told me upfront. After another two weeks, they gave me a quote for $*** for a new engine and extras. We decided against it and went to get my car. We wanted to pay for the starter and what we thought was the diagnostic. Our bill ended up being over $2200. We agreed on the starter, which was $1000. But again, we were never told the labor rate. We also chose not to have my car put back together because it would have cost more! My whole issue is that they should tell people the cost upfront because we would have never paid that just to find a problem! So, in the end, my Jeep was there for a month and we had it towed with the parts in the trunk for $***. I still don't have a car that runs after paying all this!

Sale/finance paperwork was not completed on time and submitted to pre-approved lender, now Greenway is demanding car return & refusing to speak with us. I was pre-approved with Capital One on Dec 3rd 2020, with an expiration date of Jan 2nd 2021. I sent in the approval letter, completed paperwork and bought a 2020 Challeger on Dec 5th 2020. I left the dealership with the car and all paperwork on that date. I didn't hear anything from the dealership until Jan 4th when they contacted us saying they hadn't sent the paperwork to Capital One on time, so the approval had expired. The dealership asked us for several things over the next couple of weeks and we did as they requested. But now, on Jan 29th 2021, we got a text from the salesperson, Marie, telling us to return the car or she and the manager would be in trouble with the company. I called Capital One and they said they asked the dealership for information that they couldn't get. We called and texted the salesperson and the manager multiple times, but they won't talk to us. The salesperson texted us saying the manager will only talk to us "when we return the vehicle tomorrow". It's not our fault that the dealership didn't submit the paperwork on time, and it's really bad customer service to refuse to talk to a customer about a problem and demand the return of a car after we've had it for almost 2 months. We've done everything they asked us to do in the past few weeks to fix their own mistakes. And now, we can't even get a call back. I talked to a lawyer and I'm ready to take action. This is not acceptable!

I recently bought a 2021 Gladiator at Florence CDJR in Florence Alabama. During the transaction, Travis, my salesperson, said he had to explain some features of the vehicle. One of those features was called "Windshield Wiper Replacement". I asked Travis what that meant and he said, "Honestly Mr., I don't know but I'll find out." Later, when we were finalizing the deal in the finance department, the finance person went over the same features. I told her Travis had already explained them to me. She replied, "Yes, but I have to go over them with you too." After she finished, I asked her about the 'Windshield Wiper Replacement" feature. She seemed surprised and after a short pause, she changed the subject and talked about a different feature. It was clear she didn't know either.

Since that evening, I went back to the dealership and asked Alec about that feature. He also didn't know but didn't try to find out for me. On Friday, 11/27 at 3:20 pm, I got a text message from the dealership, (***), thanking me for my purchase and asking me to text back with any questions. So I texted back with my questions about the "Windshield Wiper Replacement" feature. Then on 12/1, I received another text from the same number asking if I had any service questions about my new Gladiator. So I texted back my question again. I also asked for the name and number of the Manager at Greenway CDJR. I still haven't heard back from anyone at the dealership.

On 12/1, I contacted [protected]@fcagroup.com via email and explained my problem and another issue I'm having with CarPlay. (The CarPlay won't stay connected. Sometimes it loads and sometimes it doesn't. Even when it does, it won't stay connected.) I'm using an iPhone Xr, so it should be compatible. *** responded from customer care and wasn't much help. She told me to go back to the dealership. She also sent CarPlay instructions from the owner's manual. I replied that I followed the instructions exactly several times but it didn't work. I also told her I needed someone to contact the dealership for me because they wouldn't respond to me. I haven't heard back from her or anyone else since. Thank you.

Dealership put in contract that they will "fix shaking issue" on used car but have failed to do so. On 9/9, I traveled more than 2 hours to check out a used 2016 Mercedes GL550 with 48k miles. During the test drive, I noticed that the car shakes at 70mph. So, I took the car to the service department to balance the tires and see if that would fix the shaking issue, but it didn't. I told them I would buy the car if they fixed the shaking issue and inspected the brakes after the purchase. They agreed and included the promise to "fix the shaking issue" in the sales contract. They suggested taking the car to Greenway Kia in Antioch TN, owned by the same owner as Greenway, and they would reimburse them since it's only 10 minutes away from me. I agreed because I didn't want to travel 2+ hours every time. I bought the car and returned to TN. On 9/10, I dropped off the car at Greenway Kia. On 9/14, Greenway Kia informed me that my lug bolts were stripped and they didn't have the right tool to remove the wheels. I had to buy the bolt remover and new lug bolts and wait for them to be delivered so they could inspect the shaking. On 9/16, the lug bolts and remover were delivered. On 9/21, Greenway Kia diagnosed that the car needed new tires. They rebalanced the tires with road force testing, but the vibration didn't stop, confirming that the car indeed shakes. They will send the tire quote to Greenway of Florence and wait for approval. The quote was around $1400 - $1600 for Michelin or another brand of tires that I can't remember. On 9/25, Greenway of Florence said they wouldn't pay for the tires because they are expensive and they claimed to have "lost" $2500 selling me the car, which is complete BS. Other workers at the dealership agreed that it's BS. Anyway, Greenway Florence found cheaper tires at Walmart (Atturo tires) and said Walmart would install them. I was disappointed because they were clearly taking the cheap route on an expensive car, but I agreed to the cheaper tires. I asked what would happen if the tires didn't fix the shaking issue, and they said once the tires were installed, they were done with the car since Greenway Kia diagnosed it as a tire problem. They told me to bring the car back to Greenway of Florence so the work could be warranted and their service department could diagnose the shaking issue themselves. I was beyond pissed because they initially told me to take it to Greenway Kia and now they were saying to bring it back to Alabama. Regardless, I agreed to bring the car back to Alabama because I wanted the shaking fixed. On 9/26, I took the car back to Alabama and spoke with the GM. I asked why I was told to take the car to Greenway Kia if they were just going to tell me to bring it back. He said they couldn't guarantee the work at Greenway Kia and could only warranty the work they did themselves. It made sense, so I asked what would happen if the tires didn't fix the issue. He assured me they would fix the shaking issue regardless since it was in the contract. So, I left the car and went back to TN. On 10/13, I went to pick up my car. They had installed new tires. I test drove the car and brought it right back because the shaking was still there, although it was better than before. Kevin, the service manager, said there was nothing else he could do and that he didn't feel the shaking anymore. The previous service manager acknowledged that the shaking issue still existed and that they hadn't driven the car over 70mph after installing the new tires to verify if the shaking was still there. Kevin said he wouldn't do anything else and basically told me to go home.