Palmer's Airport Hyundai
Reviews and Complaints

Palmer's Airport Hyundai got lower prices on the internet, so I decided to give them a call and send an email to a salesperson. They assured me that they would honor the price. However, when I arrived at the dealership to purchase the car, the manager had increased the price, and they refused to honor the original internet price that was still displayed. It's quite frustrating. I suggest avoiding their Fast Lane Buying service because if they don't like your offer, they simply won't bother responding. I had to personally contact the salesperson to find out what was going on.

I bought a 2020 Santa Fe in Dec 2019. I've had issues with water inside the car. I took it to the service department 3 weeks after buying it. They kept the car for 4 weeks but couldn't find any problem. They gave me another Santa Fe to fix the issue. But just 5 days after getting the second car, I had to contact the dealership again for the same problem. They don't want to deal with it anymore. The car is still under warranty, so I'll keep taking it to the dealership until they solve the problem. The car would be good if it didn't have these water issues. It's a potential health hazard in the future. I hope they fix the window (maybe the seal) problems to avoid that.

This place is the worst! I've never had such a terrible service experience in my whole life, and I've been around for 30 years. If you have any problems with your Hyundai, and trust me, you will, be prepared to leave your car at this dealership for at least 6 months. The "service advisor" doesn't have a clue about what's going on and just gives you some vague answer. Our family's Santa Fe has been sitting at this dealership since November, and it took them this long to realize that the engine overheated. To make matters worse, they don't even make the motor for this car anymore, and I can never reach my service advisor. She never calls me back, no matter how many messages I leave asking about the status of our vehicle. I bet they're going to hit us with a huge bill on top of everything. I'm not saying all Hyundai dealerships are bad, but I will never go back to this one, even if I was on fire and it was the only place to put it out. We had to buy a new car because of all the uncertainty, and we're still waiting to hear from the mechanic? It's like our car is being held hostage there, and who knows how long it will take to get an answer on what to do next?!

I recently bought a certified "2020 Santa Fe from the dealership. Right after making the first payment, I started hearing road noises from my tires on a newly paved road. The tread on the tires looked fine, but there seemed to be some internal issues with three of them. I discovered that these three tires were cupping, and to make matters worse, the fourth tire had been purchased from WALMART. A reliable tire company confirmed that the Walmart tire was the only decent one on the vehicle. The Hyundai service manager admitted that he owed me one tire, but I would have to pay for the other three. I would never have paid over 30,000 for a car with worn-out tires. The service manager initially thought there might be something wrong with the wheel bearing, which makes me believe that the car hadn't been serviced before they sold it to me. The dealership assured me that the car had been fully checked out and CERTIFIED. It's easy to lie and claim that something has been done. The dealership could have resolved this issue by purchasing four tires at a discounted price. I will never do business with them again, and I won't recommend them to anyone unless they make this right. I only chose this dealership because my elderly mother said she loved her Hyundai. I had hoped for a similar positive experience, but unfortunately, that wasn't the case.

This was one of the worst experiences I've had as a young single mother. Ronnie L, the store manager, and Johnthan K were all rude and very cocky. One of my documents was explained to me incorrectly by Ronnie, who told me it was part of my car financing. So, I signed it. A week later, he called me asking why I rated him three stars. He said if I could redo my rating, he would give me a full tank of gas. He never mentioned that my deal had fallen through. My human resource department offered to accept the fax, but it was never sent because I was overwhelmed. Grant in finance kept harassing me about the welcome call. That's when I found out that the deal had failed. Remember, I was told the car was approved with no additional requirements on April 12. However, they started calling me about the car on April 23. Grant said I had more than enough time, but I didn't understand what he meant. Afterwards, Mr. K told me he didn't care about my customer rights or if I was happy. He simply said, "Oh well, you're responsible for those miles." So, I lost my down payment, which I couldn't afford to lose. Mr. L knew he wasn't being honest at all. I think they need to be investigated because how can a company let you drive off without full coverage insurance, but not have a sealed deal? That should be against the law, especially if the salesman is just trying to make a quick buck and not do their job. Now, I'm without a car with my four-year-old child, even though I have a job, just like these gentlemen who treated me unfairly.

10/19, my payments are 142.72 higher than I was promissed. I was promissed 3 years free service and didn't get it. They said the car gets 40 miles a gallon, but it only gets about 25.

I bought a car from Palmer's Airport Hyundai and it came with an extended warranty. I've been trying to get the vehicle fixed while it was still covered, but the problem is still there. Unfortunately, the warranty has now expired. My last visit to the dealership was on August 8, 2022.

I bought two cars from Palmer's Airport Hyundai in June. Unfortunately, within a week, I had to bring both vehicles back for repairs. However, they couldn't fix them, so they replaced them with two new cars. The problem is, I can't afford the payment for one of them. Now, they refuse to refund my down payment. They are suggesting that I hire a lawyer.

I went to the dealership in June 2022 to put down $*** for a car. They told me the car was on its way and would be at the site by June 23, 2022. However, they kept delaying and now they're saying the car is no longer available, but they have a different one. I asked for a refund of my $*** last week, but I still haven't received the check pictures. They've been holding onto my $*** for 2 months now. This is a really bad customer experience. Please refund me as soon as possible. I need to buy groceries. Thank you.

On 1/22/23, I left my son's 2011 Hyundai Tucson at Palmer's Airport Hyundai for a recall on the knock sensor. They sent me a letter about it. The car was fine when I dropped it off, but after I picked it up, the engine light started blinking and the car went into limp mode within 24 hours. I took it back to Palmer Airport Hyundai, but within another 24 hours of picking it up, it went into limp mode again. I brought it back on 2/1/23 and I haven't had the car since then. Every time I call, they tell me a different story (they kinda lied and gave me wrong info). Today, on 2/16/23, they told me they don't know when they can look at it again. It's been 4 weeks now and I still don't know when I'll get my car back.

I got my car towed there on May 22. They gave me estimates for cars other than mine. One minute, I'm told the part I actually need is on back order. 2 weeks later, they say the part is in. A week after that, they claim there's no record of my car being there. 2 days later, they inform me the part is still on back order. The advisor doesn't return my calls and promises to call back. I just need my car because I got laid off and can't afford $60.00 for each Uber ride to work in Daphne. But what upsets me is the misinformation and the fact that they have no record of my car. When I ask to speak to a manager, I get the advisor. If I have to pay for something, give me the correct information and return my calls.

About a month ago, my check engine light came on. I got the code checked and it said P0449. So, I took my car to the dealership where I bought it in October . They said they fixed it and I paid $400 for the repair. But guess what? A week later, the check engine light came back on for the same problem. I took my car back to the dealership and they told me they put a faulty part on my car. It took them two whole weeks to get the new part, and this past Saturday (5/21), I brought my car back to the dealership for the replacement. But now, today (5/26), the check engine light is back on again, showing the same P0449 code. Can you believe it? The dealership says they won't cover any costs to help with the repairs they didn't properly investigate. They just keep replacing parts until the car is fixed. That's just plain incompetence and unprofessionalism.

I bought a 2020 Hyundai Kona SEL from Palmer's Airport Hyundai in ***, Alabama. The car had some issues that they couldn't figure out. On August 25, my car seemed to have an engine problem, so I drove it slowly back home. I had it towed to Palmer's Airport Hyundai on August 26. They have a recall on my car, the 2020 Kona SEL, for the Engine Piston Oil Ring. The letter said it's a safety recall to fix engine failures that can cause the car to stall or catch fire. As of October 13, my car is still at the dealership with no solution, but I still have to make car payments for a car that doesn't work. I reached out to Palmer's Airport Hyundai, Corporate Hyundai Customer Care, and Hyundai Consumer Affairs, but they haven't fixed the problem. I also contacted the National Highway Traffic Safety and the Federal Trade Commission.

On 2/24/22, I had my car towed to Palmer's Hyundai, where I bought the vehicle from 6 months ago. My car wasn't running well, and they told me they don't know when they can look at it and refused to give me a loaner. I had to miss work because that was my only transportation, and my daughter also missed work. I explained to them that I need a loaner because this is their mistake for selling me a car with issues. My car is a 2018 Hyundai Sonata with less than 38k miles on it, and this is the second time it has had to be towed in for not starting. After giving me the run around for two days, they said it was the battery and charged me $230. Well, here it is two days later, and my car is shutting off again. Now I have already missed work a lot because of this, and they refuse to give a loaner. They don't care if I miss work, can't pay my bills, or put food on the table for my kids. This is the worst customer service I have ever experienced. When I call to check on the status of my car, they leave me on hold for 45 minutes and never get back on the phone. I want my car fixed or a loaner until it is fixed because I have bills and kids to care for and can't miss work.

I took my car to Palmer's to get service on my engine. At the beginning, I had problems with the services that were offered to me. I had to wait to see if my car was affected by the recall, even though I clearly indicated my complaints. Initially, I wasn't offered a loaner or rental car, but eventually, this was sorted out and the problem was solved.

Now, my complaint is about the out-of-pocket expenses I incurred from 10/1 - 12/7. I would like Hyundai USA to refund me for these expenses. I have been trying to get my money since 11/16 and was told today, 12/14, by the claims website's 1 (800) contact number under MyHyundai that it will take a year or more for this to happen. I have a problem with this timeframe. I need my money now. The reimbursement for rental and towing expenses does not mention this long wait, and it's wrong to keep consumers burdened with this and have their money tied up for a year or more.

I am officially filing a complaint against Hyundai Motor Theta Engine recall for their unfair practice of reimbursement for claims. I also have a problem with the case manager assigned to my case at Hyundai Consumer Affairs. This person is never at work or available, and it seems like they have no intention of handling any cases. Hyundai should be ashamed and held accountable for the poor way they are handling this recall and the burden they have placed on the owners of their recalled vehicles.

Product or Service: Hyundai Santa Fe Sport SUV

se note that the following review has been rewritten to include spelling and grammar errors as requested:

I went to Palmer's Airport Hyundai on Oct 29, 2022 because we got a letter saying we won a prize if our numbers matched. And guess what? They did! So I called the *** and they confirmed our win, but we had to go to the dealership to make it official. They said we won a *** gift card worth you ***. My husband had a stroke in 2018 and can't work anymore, and I'm disabled too with heart disease. We're on a fixed *** and have very little money. We were really hoping to use that gift card to buy groceries. When we got to the dealership, they made us sit down and wait. Eventually, a salesman brought us the gift card, but it was only worth *** instead of ***. The advertisement was a total scam, so misleading! They just wanted to trick us into coming in so they could sell us a car. We found out too late. After we got the gift card, things got worse. They kept trying to show us cars even though we told them we couldn't afford it. I said it over and over again, but they didn't listen. They asked what we could afford, and I said maybe a *** to a *** payment if we were lucky. So these two salesmen said they would try to find something for us. They showed us a car right next to ours and asked us to test drive it. We did, and then suddenly we were in a private room with another salesman signing papers. They told us to initial here, here, and here. Turns out, we signed something called an electronic cont. We're disabled and could never afford a *** payment for 84 months. When I realized what happened, I asked them to cancel the contract. But they don't care that we made an honest mistake and are disabled. They refuse to cancel the contract and give me my car back. Please be cautious when dealing with this dealership.

On 4/11/22, my 2020 Tucson with 65,329 miles suddenly broke down, no warning lights or previous issues. I took it to Hyundai that same day. While at the dealer, they offered to trade my car in, but I declined, hoping they could fix it. Finally, two months later, they called me to say that my motor had failed and they wouldn't fix it due to lack of maintenance, which is false. I didn't bring my car to the dealership for oil changes because it's too far for me to drive. Later, I found out that the car had several engine recalls.

On 7/11/22, I called them to see if the trade-in offer was still available. I really needed a car. The sales associate, ***, assured me they could help and asked for my information. He said they had a car for me, so I went to the dealer for a test drive. While riding with ***, I expressed how relieved I was to get rid of my old car because it had been such a hassle. I bought the car, and he even gave me a bag to collect my belongings from the old car.

Two days later, when I tried to get a tag, I discovered that I had been tricked into thinking it was a trade-in, but I had actually purchased a second car from Hyundai. Now, I'm responsible for both the Tucson and the Pathfinder I just bought. I called the dealer to express my concerns, and *** was extremely rude, claiming that all I wanted was a new car. That's not true. I would have never bought another car from Hyundai after being so disappointed with how they handled my previous issue. The only reason I went back to them was because he made me believe it was a trade-in, and I didn't want a repossession affecting my credit. If I had known I was buying a second car, I would have gone elsewhere.

I also contacted the sales manager, also named ***, and he was even ruder than the sales associate. He said I knew what was happening, but I absolutely did not. He said, "There's nothing we can do for you!" and abruptly hung up on me. Please advise.