GSF Properties
Reviews and Complaints

Nate the maintenance man at laurel Glen apartments, threatened my life, called me a fat [censored]en [censored], and I am not fat, I am swollen I have a medical issue, I am on the list for Stanford hospital, he almost hit me, he kept telling me to hit him, he just moved in here, I am afraid of him, I tried talking to the manager she was rude to me, and wouldn't listen to what I had to say, taking his side. I have contacted adult protective services

Below is an ad on "https://www.gsfpi.com/apply/" for an apartment, which my daughter and I applied for $25 each. However, after applying, I called the apartment "" where I was told that it was not $1,210 per month instead it was in the $1300/1400 range and that prices were not accurate on the website that's why you have to call. I cancelled our applications at a loss to us because we would not qualify for that amount. RENT $1,210 SQUARE FEET 957 BED / BATH 2 bd / 2 ba AVAILABLE 10/1 Beautiful 2 Bedroom 2 Bathroom! 8101 Camino Media, #, Bakersfield, CA *** Map Located in the prestigious Marketplace District of Bakersfield, the Springs is within walking distance to CSU Bakersfield, the Stockdale Country Club, numerous parks and other amenities. Work and play, night or day, all the pleasures and necessities of life are within reach of the Springs. Accelerate your workday commute with easy access to local Freeway. Here at the Springs, the best things ...

I moved into a GSF Property on Sat. June 19. It was 112 degrees that day and I found out I had no air conditioning in my unit. I called management and they informed me I would have to wait until Monday to have their contractor come out. I couldn't stay at my new place during the weekend due to this issue. The contractor came to look at the unit and he told me the unit would need to be replaced. Wires were cut, lines weren't connected and the unit itself wasn't plugged in. I was told by management they had turned on the unit and I told the contractor that and he informed me there was no possible way they could have turned it on. I was given a portable unit that keeps 1 room cool and I am in a Townhouse. The knob to turn on the oven has yet to be fixed as well and I am missing a fire alarm that i was told would be installed I have wires hanging. I have an emotional support animal and the place is unlivable with this heat wave. This was not move in ready by any means.

These apartment owners NEGLECT THEIR TENANTS. I have been living in one of gsf properties apartments for Five years; I have always paid my rent on time, never late and never missed a month. The washing and dryer machines have not worked for OVER 6 MONTHS. THESE APARTMENTS ARE FULL OF DRUG ADDICTS! They don't ever follow up on complaints, there has not been a stable manager on the property for 4 of the five years I have been here. I have had my car stolen multiple times and packages and even mine, and my childs clothes! No security measures have been taken to avoid this. THERE ARE PEOPLE WITH GUNS HERE AND THERE ARE ALWAYS SHOOTINGS AND POLICE HERE! They don't even enforce what is in the lease! I have not had an UPDATED lease SINCE I'VE MOVED IN IN 2017!. This is HORRIBLE conditions and there is no way to contact the owners AND I AM FED UP! I want my issues addressed! The tenant above me smokes and in the lease it says we can not smoke drugs. I HAVE TEXT MESSAGE PROOF OF THEIR LIES!

The rental office , told someone else my personal income , and debt information , no sign of release for my personal information , they told me i didnt qualify based on.not enough income , which i received 974.00 my room mate received 1,200 a month , at first when we put in application my Friends were denied , so we all did another app together , they pointed out the apartment that we were going to get three ,weeks , kept update , then the fourth week the office had a issue getting us all into a status , another friend of mine had a application and was told they were approved , for 5 weeks , we called with up date , waiting for tenants to move then my friends were , denied all of a sudden because they said that i *** put in a application to move in with them , they were instantly denied , not true , the mangers office gave out my personal information saying i owed money to sources , they never had permission to disclose my private and personal information , its been so stres

There are so many issues that happen at this apartment complex with no management and even when reporting there are no changes made enough is enough. There are cars in the parking port with broken windows as well as none operational vehicles that has been there for over a month. This has been reported to both the management office and security. The pool is supposed to close at 10pm and not only have there been people in pool after that time, they are also drinking in the pool area which according to lease is not permitted. There have also been unleashed dogs in the pool area. There are always noise complaints that is giving to both management and security which is never resolved, there is issues that has been going on months that is never resolved, there is alway an excuse or reason even if they are said to be resolved they do not resolve issues. Repairs are going ignored when reported the manager, says the repair will be handled but still waiting. The office is hardly ever open to rep

I moved out of my apartment located at *** Q Street Apt *** CA *** which is the Pacific Terrace Apartments on 3/30. I have yet to receive my security deposit back from them. According to my lease agreement they have 21 days from move out to get me my deposit back. I left the apartment cleaner then when I moved in. I have tried contacting the local office many times but did not hear back from them until I personally went to the office and talked to *** the onsite manager. This was toward the end of April. She told me that they sent the first estimated invoice of repair to my address at the complex which I obviously did not live at anymore. She said that she resent it out and I did receive that estimated invoice around the 1st of May. She told me that she just got the last of the invoices from vendors (end of April) and would be sending out my final invoice in a couple days. It is now the 19th of May and I have yet to receive anything else from them. I keep getting the run around when I call and actually speak to a live person. They tell me that the manager will give me a call back but I never hear back from them. This is not acceptable. They are breaking the law and terms of my lease agreement.

GSF Properties Is is supposed to supply locked gates at night as well as patrolling security. Security never patrols I have cameras to prove it and I work from home so I never see them. The gates don't lock at night. In the last 18 months I have now had my car window broken twice on the property while they fail to supply the proper security is security that the leaf says that I have a right to. Furthermore I have contacted the corporate office twice with no response after contacting my onsite office and being told that only the corporate office can deal with this matter. After several attempts to contact the corporate office and no response I would now like assistant from resolving this issue. They are in breach of the lease that I have signed and are refusing to call me. To make matters worse this is a slum Lord. I have over 100 cockroaches I have to kill inside my apartment every year. The cockroach is coming from outside. Once again the property says that they supply bug service I have requested a maintenance order for bugs service several times over the last couple of years not once is someone come to spray they are responsible once again in the least for taking care of common areas the common areas are full of cockroaches and they do nothing to keep them from coming into my house so that I have to start spending money to deal with the cockroaches this is a slum Lord.

On-site Management is never available, issues with on-site Management were ongoing prior to the COVID 19 pandemic. The phones always go to a voicemail, it's impossible to get anyone to respond to the only number that they have provided to tentants. They cannot keep a property manager in the office, the can take rent money but do not do proper work, they do not care about noise levels even when they are reported, there are no working no cameras on property, there is not good lighting in parking lot. Upper management do not care to resolve or repair issues that tentants call about, I've called to speak with the person even leaving voicemails and henever reached back out. There are currently two large refrigerator sitting in the parking lot near the trash blocking the entire walk way, also trash that is hardly ever thrown when tenants are paying a trash fee on top of rent the trash should never be pilling over on the ground. Even when they send someone out for repairs inside the apartment the people do not correctly fix the issue, they speak spanish only and can never understand what you are saying. If I knew of another way to report this company and apartment complex other that Complaintsboard.com I would do that, this issues not only need to be addressed they need to be fixed and not a temporary fix this needs to be a permanent fix. Not something they just fix while they are possible being watched.

I signed a month-to-month lease agreement with GSF properties for The Village Apartments (373 Collins Drive #1) which I paid extra every month $100 toward the rent $5 for washer/dryer. We were looking for a house to buy which we did and I evacuated the Village Apartments on January 28. The next day with the property manager, we walked through the apartment and found all the items in the apartment in good shapes. My husband was busy with selling our property in Little Rock and I stayed there less than 5 months (15 days away in November and 1 month away during the Christmas) by myself without pet/kid. Therefore, Apt #1 was extremely clean and with no damage. However, I did not remove any items previously placed such as the adhesive papers in cabinets. Furthermore I did not even use some areas or items in the apartment such as the 2nd bathroom or oven. While living there I saw that sand/stone and precipitates in the water which accumulate on the filter of the faucet and the shower-head and reduce the volume of the water significantly. I requested maintaining to remove the filter from the faucet and the shower head to gain back the normal water pressure. I left the brand new shower head and the filter end of the faucet with the property manager. The Notice of Resident's Intent to Vacant that I signed says 21 days following the keys return I should receive my deposit back. The GSF failed to return my deposit till today yet it is over 40 days passed

After sending a message about repairs I need done to my unit I received a replay stating "Good morning. Maybe you have the wrong number. I do not have you as a Resident. " not sure why someone who's not a resident would send a random message about repairs to their unit? After she sent me the message I respond back and never heard from here again, I called the office multiple times and no response, I even contacted main office in Fresno multiple times and they also just have a voicemail message so no one responded there either. The lack of communication, care and concern with this company is beyond me. I pay my rent every month on time and hardly ever have issues I bring to the attention of this company because of these lack of concern. When I do bring things to their attention it's still never a situation where things are repaired or done in a timely manner. This has been one of the worst complex I've ever stayed due to management and lack there of, gfs properties are doing a horrible job, very much lazy work . When you live at a place and pay your rent on time you expect certain things and asking for repairs to be done in a timely manner, have trash clean when they are charging you trash fee each month and having noise levels down is only reasonable but they are not even complying with those things. Is there anything that will make this company do as they should with residents? How can simply issues be resolved for good and not just a temp, fix?

I have been reporting issues in my unit for about a week now with nothing happening at all, There is no property manager in the office ever, this company can not keep a property manger so when i report issue I am now having to call the main office because there is no one in this office to talk to, nothing is ever resolved, this company tends to put a band-aid on things, I have reported the same issues over and over and it is exhausting, there is no communication, I sent *** an email on 5/20/22 at 12:49 and never got a response, now this will be the person that contacts me back if he is still with this company now, I really do not want to hear from him it's a waste of my time I have been lied to enough about things is going to be fixed and nothing ever is. I do not think there is ever anything that will be done to have this company treat tenants fair. I have tons of photos and messages of the things i have been complaining about over time. My water in the tub go down slowly, my closet door is lifting from the ground- has been worked on about 4 times, I was without hot water for 3 days, they do not keep the outside area, pool, trash area clean, there is large dogs that is not been cleaned up behind. (dogs are suppose to be no larger than 25 pound), All things that has been reported so many times, they say it would be fixed and nothing is ever done, these are all things in the lease that is not suppose to be happening and they continue to allow it.

This is in regards to all the issues that remain to go on in apartment complex. There has not been a property manager in office for about 3 months at this point. There has been a repair in my unit for closet that has not been repaired and over 3 months of me complaining about it. I have also made multiple attempts to state other issues such as large dogs that poop on the side walk and in the grass that is not being cleaned up, there are about 4 none operating vehicles that remain to sit in the parking area. I have also complained about this multiple times. If something happens to my vehicle in the parking area this complex will not cover my vehicle because my car has been hit in this complex before and they stated they are not responsible. If the parking area remains dark and many cars in the parking area that never move its taking up spaces that could be used for people that move their car on a daily basis. There is always homeless people here in trash, I have called security multiple times for different issues that occur here. This complex stated things in there rental agreement that they do not abide by, this complex continues to do nothing about things that is complained about the only thing that ever happens is the guy ceaser calls and says that he care and will have the issues resolved which he never have anything resolved. This has been by far the worst experience living in this apartment complex with the lack of issues and repairs being resolved. Im not sure how this IS allowed when it comes to the way a complex is suppose to be run. I have also emailed the same MSG to *** he usual calls me after I send a MSG to Complaintsboard.com advising me that he will take care of the issues that has yet to be resolved.

My husband and I extended our stay for an additional 1 year contract. Two months into our contract we had to terminate our 2nd year contract with the complex due to emergency - need to break lease on 12/28. On 12/28, I met up with *** (manager) to sign the break lease contract. Our last date on the premises will be 2/25/22. We mutually agreed to an initial inspection of the unit and for myself to be present for 2/11/22 at 2:00pm. On the day of the inspection 2/11/22 at 2:00pm, no one showed up, I had to walk to the office for someone to come by. During the pre-move out inspection, at no point did she go through the checklist with me or informed me of things that needed to be fixed. If I was made aware, I would not have returned my keys on 2/11/22 and stayed until 2/25/22 to have fixed what needed to be fixed. Secondly, I contacted the office monthly for updates on my security deposit. I was given the same response every time that because of covid mails are expected to be delayed. At the end of June I called and was informed that management sent out the packet around 5/10/22 (in which I never received) and that I owed $1,200.00. Later that week, I went by the office and spoke to *** regarding disputes about charges made and that I have a video recording from 2/11/22. *** said she'll have to speak to Mercedes about my concerns and how they'll proceed. I met *** again on 7/7/22 for updates, she informed me that they no longer have possession of the pictures of my unit since the employee is no longer employed, she'll have to reach out to Mercedes again to further proceed. I also left my contact information requesting a call back from Mercedes. Today is 7/28/22 and I have yet to receive a call from *** or Mercedes or an answer. It is unprofessional and untimely of how my case is handled. It is unreasonable and unfair for ridiculous charges of normal wear and tear. I am not paying extra to have the unit upgraded for the next tenant.