Gumtree
Reviews and Complaints

Whilst on holiday in Portugal I tried to get ahead of the game by posting our motorhome for sale, unaware that this violated Gumtree's terms of use. I communicated with the live chat staff when my ad was removed because I was not sent an email explaining why. They informed me of what had happened and advised me to re-post the ad when I returned to the UK a few days later. They even helped me to retreive the copy from my suspended ad and sent it to me by e-mail...very helpful.

On returning to the UK I did as instructed, the following day my ad was again removed. Again I received no email. I contacted the live chat staff who informed me that my account was still restricted due to the previous 'misdemeanour' AND because the phone number I listed is a Danish one (because I work for a Danish company and work internationally). They told me my case would be passed on to another team who would be in touch.

I waited 5 working days before again contacting the live chat agents as I had received no communication from Gumtree. The agent told me that my account has been restricted (which means blocked I assume) because I had not complied with their rules or regulations and that they 'know I would want to question this decision' but they feel confident that they are well within their rights and I'd be best advised not to bother them again. I was kicked off of the chat before I could respond or even copy the text to hold them accountable for what was in my opinion a very passively threatening message.

Not once did Gumtree contact me, not once did they apologise for their failure to inform me of what was happening, not once did they offer to talk on the phone and gain more clarity. I was told one thing, given another and then made to feel like some sort of con artist for my troubles (being several hours of wasted time posting, reporting and talking to help agents).

Am absolutely apalled by this treatment, by the poor POOR communication and arrogance of this company. Boycotted for life.

Hi

I wish to make a complaint about the increasing number of vendors posting significantly high numbers of car adverts on GumTree. It seems that they are using automatic tools to upload huge numbers of car adverts on a daily basis. These adverts are the same from day to day and effectively spam your site.

If this is allowable practice I was wondering if there is a way for users of Gumtree to block specific categories (eg cars) from the listings?

I did not recive ticket and she not ansr the phone once his husband answer the call and he said i have no wife and i was not sale any ticket and lady send me his husband account number and now he said no one call u and i got his account no and i proof i send him 30 pond for 2 ticket he is laying to me he just wants the amount and he is still not answer my call

On delivery of my sofa set I was left without legs for my 3 seater sofa. I have left messages to the seller to forward them to me and he responded that he would post them which I have now been waiting 2 weeks for them.
The seller is named as Darren, his business reg is 1077415. Postcode M1 1EB

Please can you contact the seller as to when I will receive the said parts.

[protected]@gmail.com
[protected]

Kind Regards

Mary

I advertise for work my ex who I am separated from through domestic violence finds the ad complains to Guntree with some false complaint Guntree doesn't authenticate complaints so Gumtree remove my ads but still charge my card with the money as if my situation isn't bad enough Gumtree earn off it. Gumtree makes a habit of keeping people's money even if in the wrong Trading Standards should look into their money eaent this way after removing ads it's fraud

Good morning

Last week a gentleman named Wayne helped us with dstv cable connection, it affected our neighbours TV connection he charged us nearly R2000 we have informed him about the error now he is avoiding our calls & not responding to our messages. Please intervene, his contact number is [protected] cellphone is [protected] we got his business details via gum tree Kuilsriver... Please find attached receipt ... My email address is [protected]@gmail.com

Dear Sir / Madam

I asked some time ago for an Official complaint to be made againt the outrageous comments of a member of your staff using the name "Jasmin" their ref ref:_00D206AK6._5001r2BrCT2:ref

This complaint results in an advert being removed from the Gumtree site initially without my knowledge and then the failure tom advise me "what" in relation to Gumtree's rules had been breached. Sadly due to this persons response I was forced to make a complaint. I did ask on a number of occasions what had been the error.

I now wish for the matter to be fully investigated. This person should indeed be disciplined. Am afraid this matter leaves me completely disheartened with Gumtree and its staff

Be aware of minkosmacs on lee high rd. I went 2 weeks ago to fix my iphone6, as my phone had dropped and because of the shock my screen was damaged and the screen had ink lines in it. It cost £60. Paid, then 2 weeks iater, can't see anything on my screen. So I went back with my receipt asking if they could fix it as obviously they didn't fix it that well.. They said ok if it wasn't another damage they would. So when I went back to pick it up they told me that it must have been dropped again. I told them I didn't drop it, but that they must have put a very cheap screen instead, that's why it worked for 2 weeks only. They said no I must have dropped it.. I realised that was they "get out plan" just blame the customer as obviously I can't prove I haven't dropped it.. So if you want to deal with a company which just blames you when you go back to them.. Then think twice. Also they fill their shop with lots of apple products to make you feel that it's their specialty but they just fix thing with very cheap parts. Also they don't fix it themselves but they bring it to "they guy in the corner" as they say which I guess I should have done myself and only waste £20 instead of £60! So don't bother they are a cheap skate company which will blame you anyway if anything goes wrong.

Dear Management,

I am making a complaint regarding the poor customer service I have received from a staff member called Charlotte who is part of the customer service department of Gumtree.

I am a very unhappy Gumtree user.

I have been disputing a second refund from Gumtree for the past 2 weeks now.
I have been liaising with Charlotte however only be be let down and spoken to in a rude abrupt tone by this particular staff member.

Initially I was refunded for three advert posts, when this refunded was granted I attempted to submit two adverts again however I was then alerted that my account had be blocked.

I was entirely unaware of this and did not receive any emails from staff informing me of this, if I had known I would not have attempted to post two additional adverts.

I am due and amount of £30 pounds I have sent numerous emails to the team however Charlotte seems to be picking up all of my emails with no resolution of returning the money I spent.

I would like to move on from this and go back to happy advertising elsewhere, I have photographic proof of purchase via my bank and an ID number for one of the adverts

I would be more than grateful if someone in the management team can assist me with the obtaining the funds I have incurred.

Kind regards
Julianna Philips

Someone has put a fake avvount on gumtree Ally.k from yorkshire with my telephone number and name contacting ppl about missing pets and pets that have been run over or killed. Asking to buy pets etc etc This acct is causing alot of distress and abuse and it leaving me vunrable using my nunmber 07879457511I have had several calls this even from distressed pet owners who this person has stated that their pets have been killed by me!

I contacted lee about his iPhone 5 via the gumtree messaging site, we came to an agreement I would do a bank transfer into his account the next day which I did. He didn't post it, he told me in a couple if days that he had listed it but didn't send it signed for, he then said he would send me a copy of the receipt of listing but never has. I might add he even said that for another £14 he would throw in docking station. So I paid into his account £70. I am beyond gutted £70 is a lot of money to me being an old age pensioner. I will never ever use Gum Tree again. I've used EBay for the past 15 or more years and never had a problem.
Joy Rutt

I AM DISTRESSED ...I HAVE CAMPIGNED WITH MY LOCAL PRESS TO STOP THE PUBLIC ADVERTISING FREE DOGS TO A GOOD HOME
A lady in Hull was contacted by the police when tracing a chip on a dog which had been ripped apart by FIGHTING dogs. She had let the dog go to a couple posing as a nice family who would look after her dog.
GUMTREE WHAT ARE YOU THINKING...YOU MUST ACT NOW

I INTEND TO REVIEW YOU ON ALL SITES AVAILABLE TO LET THE PUBLIC KNOW
ABOUT YOUR INDIFFERENCE

THIS IS NOT THE FIRST TIME I HAVE COMPLAINED AND HAD NO REPLY
CHRIS TIERNEY-RYMER

I paid £40 for an S5 and £10 postage to this person who is going by the name of LUCY THOMAS, I transferred it to her bank ELEVEN days ago and was promised SIX times that she would post it and it never arrived, I contacted GT and let them know everything that happened they removed the advert and said they would look into it, Several days later I was shocked she STILL has her account open?

So I went online with GT again on their chat and asked WHY was her account still active? they told me "Have you got any of her details" I was like yea why? They told me can you let us have them and I will send them to our investigations dept...WHAT?

SO no one was even looking into her account been shut untill I went out of my way?

GT DO NOT OFFER ANY SUPPORT IF YOU GET SCAMMED.

I have been scammed now on 2 occasions resulting in almost £300 being stolen from me. Gumtree customer services are a pure waste of space and do nothing to help the very consumers who make their business a financial success for the CEO of course. Nothing safeguards the poor innocent people who are trying to make ends meet hence using the site to "save some money". This will be taken further, we need assurances that this will not happen again.

I sent money to this seller on 25/11/18 for a nintendo switch bundle. I even spoke to this seller who reassured me about transferring £240 into his bank account.

I never recieved the items, this was the only money i had to buy my 10yr old son his christmas present with and now my christmas and his christmas is ruined. 

What makes it worse is that you sent me an email which went to my spam mail stating "It has been flagged/reported that the user who posted that ad may be involved in suspicious activity and/or in breaching the Gumtree Terms of Use. We are investigating this matter, " 

This obviuosly could of been prevented from me being scammed of my money if you had acted on this sooner and removed the ad/ seller from gumtree. This was reported to the bank who said my money went into a tesco account and was taken out as soon as i had released my money into his bank so the vank can not retrieve my money back and that i have to contact gumtree . I have tried on numerous occasions to report this to your online customer contact and had an Do Not Reply email with a case number [protected], stating i eould recieve contact from gumtree within 24hrs! Still waiting! This has been soul destroying. 

I have reported this to fraud action team who are investigating.

I have saved all text messages and advertisement details with his contact number and bank account details.

Regards 

Clare Dixon 

I bought a ford mondeo from a guy called Jason hill and the car has so many problems. He doesn t answer the phone. Myspoke to him amd said we would give him back the car and si ce then he doesn t answer the phone! It was advertised the car runs perfectly..his phone number is [protected].
We changed the intake manifold runner control and the car now consumes a huge amount of oil! We checked with two garages and they asked us to change the engine..ridiculous! Please help us. Thank you
Alexandra Niculaescu
[protected]@yahoo.com

I was selling 2 spare tickets for the Northern Ireland match Mark the buyer never showed up after he assured me that he was definitely buying them He even messaged me to say he was on his way at 4pm it cost me £90 and I could have sold them to someone else He 1st contacted me on Friday then again on Saturday and again on Sunday The match is now over and the tickets have expired

I await your responce

Paul

Hi, i purchased perfume for 50 pound and didnt get it. He said that he had delivery issue and will send money back which he never do it. His name is Mr J loveridge and giving his bank details and id. Sort code 230580. account number [protected].
[protected]@reply.gumtree.com and his name is James. I couldnt find the advert as i think he deleted it. I paid him on 14.10.2018 at 8pm
I wish that they just ban and close gumtree as it is full of liars and fraud people. It is so sad as i am alone mother and couldnt buy a perfume for my friend who had birthday and she always wished chanel and i had to look in gumtree and find a little cheaper. I paid thoes 50 pound from my childs weekley money which is 20 pound. I dont wish you any good thing james. You steal money from a mother is already [censored]ing struggling for everyday.

This person does not own this property. Here is the email he is using: [protected]@hotmail.com
… and reply to my enquiry:

Hello,
I can rent it for as long as you want.
I will gladly sign the contract with you if we can reach an agreement. As I explained in the previous email, I live in Ireland . Unfortunately, I don't have any friends or other person back in U.K. who could arrange a viewing with you. In order to make the rental process easier for both of us, I would like to use HomeAway.com as they are currently managing my property.
They will require the two month's rent + one month holding deposit, to be deposited with HomeAway.
You will be contacted by HomeAway and will receive their payment details with the warranty for your deposit. After you make the payment deposit to HomeAway, you will be contacted by an HomeAway agent to agree on a suitable date and time to view the property.
Upon viewing the property, if you decide to rent it, the HomeAway agent will provide you with the rental contract which you can sign on the spot. If you decide to sign and move in, HomeAway will release the payment to my account 30 days after your move in date, all this time your money will stay with HomeAway.
If, however you decide not to rent it your one month's rent payment+ deposit will be fully refunded, they won't charge you a penny.

In this way HomeAway will handle the money and the keys so as to ensure a smooth processing.

Please provide me with the following details for your referencing application so that I can register the transaction with HomeAway and move forward.

First name:
Last name:
Full Address:
Phone number (a valid mobile number where HomeAway can contact you):
Passport, National ID or Driver license photo:

The HomeAway agent will require you to show the Passport or National ID in original when you move in.
The copy is needed in order to fill in your contract.
Let me know at your earliest convenience if you understand the process and I will contact HomeAway with your details.
Once I send them your name, address..etc they will register you in their database and contact you with the instructions for payment. Upon receipt of your payment, an HomeAway agent will arrange the viewing with you.

Kind Regards,
David

I have been one of the unfortunate ones to apply for a job that was a scam to steal my personal details!

I think a website as big as gumtree should be able to keep track and have more of a professional approach to what goes on on there site!

How can they let scammers post a job advertisement on there website and scam there own customers!

There should security steps that need to be passed or met before allowing someone to post a job advertisement that way there wouldn't be unfortunate events like this happening to innocent people.

I am sure I am not the first or will I be the last to have complained about this!