Menu
For Business Write a review File a complaint
Guy Hepner Customer Service Phone, Email, Contacts

Guy Hepner
Reviews and Complaints

guyhepner.com

Learn how the rating is calculated

1.0 2 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Guy Hepner Complaints 2

ComplaintsBoard
M
9:02 pm EDT

Guy Hepner unethical behavior - certificate of authenticity being held back as hostage

This is the timeline:
In early 2020 i bought from Guy Hepner a piece by the Brazilian artist Vik Muniz.

1. I had expressed doubts about the piece not fitting my elevator before completing the purchase. The sales person, Mrs Cristina Bove then assured me that it would be no problem as they always find a way. I have this dialogue in writing. it is incorrect to say that I mistakenly bought the wrong size. I was misled by her assurances.
2. Once the piece did not fit the elevator she suggested that we put it atop the elevator, which my building manager denied since it is illegal in New York City. This proposal and subsequent denial is also all in writing. Notice this delivery attempt was several MONTHS after payment had been made.
3. I asked for my money back, the gallery refused, insisting that it was all my mistake. They offered to replace the piece by a similar piece of much smaller size, which goes in the market for substantially less money. They refused to refund any part of my payment.
4. I did not believe such proposal was fair in any way, however with the best intention of finally putting this issue behind me I accepted the swap for the smaller piece.
5. After another very lengthy delay when Mrs Bove would simply ignore my requests for updates, on May 11th 2021 the smaller piece was delivered without a Certificate of Authenticity. I contacted her on that same day and she expressed surprise and told me she would chase it and "expedite this as much as possible". This is also in writing via SMS text.
6. I sent several other messages that went unanswered. I gave up on email and started a dialogue via SMS text. After promising to "expedite it" on May 11th, I heard nothing for nearly two months. On June 29th I sent another request for an update, to which she replied she would "follow up", and of course, didn't. On July 2nd, I sent yet another message, which was again ignored. On July 8th, I sent one more message, to which she finally replied blaming the studio for the delay.
7. Only then, over 15 months from the date I had paid for the piece, I decided to write a review. One review. It contains exactly the aforementioned experience, which is entirely documented.
8. Only in late August after i sent Mrs Bove another message i was informed the gallery was holding my CoA and would only release it to me after i took down the review and signed a "non-disparaging agreement"! That demand was sent in a message containing lies to a law firm that had previously represented me in the original dispute but with whom i have had no relationship since, it's been months now.
9. Legally, the CoA is an integral part of the sale and withholding it is a clear breach of contract. It must be produced without conditions and untied to my post. To punish or attempt to punish comments in review boards is illegal and posts such as mine which contain no untruths are protected speech, including by the H.R.5111 - Consumer Review Fairness Act, not to mention the Constitution.
10. Therefore I urge Guy Hepner to follow the law and immediately send me what legally belongs to me, the Certificate of Authenticity of the Vik Muniz "Brooklyn Bridge".

Desired outcome: To receive the Certificate of Authenticity immediately with no conditions or strings attached

Read full review of Guy Hepner
Hide full review
ComplaintsBoard
A
11:37 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Jennifer Victor who helps scam unsuspecting art buyers is a real piece of work. Her boss is famous for charging back credit card payments on a fellow art dealer after he went to jail and had no issues ripping people off. Jennifer sends out emails asking people if they want to purchase art that they do not own and do not currently have in their possesion...

Read full review of Guy Hepner and 2 comments

Is Guy Hepner Legit?

Guy Hepner earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Guy Hepner to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Guy Hepner is known for their high standards and safety. If you're thinking about dealing with Guy Hepner, it's wise to check how they handle complaints.

We found clear and detailed contact information for Guy Hepner. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Guyhepner.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

However ComplaintsBoard has detected that:

  • There was some difficulty in evaluating or examining the information or data present on the guyhepner.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.

Guy Hepner Reviews 0

Looks like Guy Hepner has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Guy Hepner, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Overview of Guy Hepner complaint handling

Guy Hepner reviews first appeared on Complaints Board on Mar 11, 2019. The latest review unethical behavior - certificate of authenticity being held back as hostage was posted on Aug 29, 2021. Guy Hepner has an average consumer rating of 1 stars from 2 reviews. Guy Hepner has resolved 0 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Guy Hepner Contacts

  2. Guy Hepner phone numbers
    +1 (212) 226-8680
    +1 (212) 226-8680
    Click up if you have successfully reached Guy Hepner by calling +1 (212) 226-8680 phone number 0 0 users reported that they have successfully reached Guy Hepner by calling +1 (212) 226-8680 phone number Click down if you have unsuccessfully reached Guy Hepner by calling +1 (212) 226-8680 phone number 0 0 users reported that they have UNsuccessfully reached Guy Hepner by calling +1 (212) 226-8680 phone number
  3. Guy Hepner emails
  4. Guy Hepner address
    520 W 27th St., New York, New York, 10001, United States
  5. Guy Hepner social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.