Jim Laabs Music’s earns a 2.5-star rating from 8 reviews, showing that the majority of customers are somewhat satisfied with purchases.
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cussed out and yelled my wife in front of my 3 small children, then demanded payment for services not rendered.
DO NOT USE THIS COMPANY. LOOK ELSEWHERE. Please note for clarification that this review is for their piano moving service specifically, but does reflect on the entire business. 0 stars, would not recommend. My family and I have had simply the worst experience possible here. My wife and I purchased a beautiful baby grand piano from a private seller and began...
Read full review of Jim Laabs MusicPoor service/delivery
I purchased a stand up bass for over $2000 on March 3, 2016. Jeff provided excellent customer service. I ordered the bass, a bow and Jeff said he would throw in Rosin. I was told it would be delivered by Jim Laabs van instead of shipping service to protect the instrument. And it would take about 2 weeks. And I would get a 2 day notice of the arrival date and time. I was then told it would arrive late Monday, April 4 or on Tuesday, April 5. I received a phone call stating they would be arriving at 2:30 A.M. and did I have a safe location to place the instrument. I told them I would get up to meet them.
I had garage door open and lights on. The van pulled in at 2:25 a.m. As guy is getting out van, he hands me invoice, then starts tugging at bass that is literally stuffed on top shelf in van. He handed the bag to me and jumped in van and peeled out. He did not ask if I wanted to check it first, if everything ok, nothing...After he left, I noticed splinters of wood stuck in the soft case of the bass; these splinters are from the roof/shelf that it was stuffed into. I had to take tweezers to pull out the splinters. Some are tiny and hard to get out. Jeff also did not include the rosin that he said he would do. That maybe a small item, but the fact he said he would do something and did not follow thru adds to frustration. I also received an invoice in the mail later that day. I called Jeff for him to explain the balance to me. He was rude and abrupt. Nothing like prior to ordering the instrument. I have a complete different view of him and the company after my purchase.
I am not looking for resolution (except maybe my rosin that I was promised) but want other customers to beware of poor service and poor shipping!
False Advertisment
I ordered an Excalibur 37 Note Pro Artist Series Melodica from Jim Laabs Music a few months ago for $85.00.
I had previously bought another 37 Key Melodica from Amazon. There is no brand name on this melodica but the advertisement described it as a student melodica. It had one review and the customer also mentioned it was a toy. It cost me $45.00.
These melodicas are exactly the same thing except the color. I was then to find that a German company called Schoenhut® toy pianos makes this melodica as well.
This was total false advertisement! They call this a professional model Melodica. There is nothing professional about this thing. Not only did the melodica turn out to be a toy the one I paid less money for sounds better. The Melodica from Jim Laabs has no sound quality and the key action and reed response is terrible it's practically defective. They will not take a return.
I am also discovering That Jim Laabs Music is located 1 and Excalibur Accordions are located on the same street.
Is Jim Laabs Music Legit?
Jim Laabs Music earns a trustworthiness rating of 96%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Jim Laabs Music. The company provides a physical address, 4 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Jimlaabsmusic.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Jimlaabsmusic.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Jimlaabsmusic.com you are considering visiting, which is associated with Jim Laabs Music, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Jimlaabsmusic.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- Despite a high level of trust, our investigation found issues with Jim Laabs Music's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 37% of 0 complaints were resolved.
- No reviews for jimlaabsmusic.com on popular sites. Be cautious and do additional research. Look for information about the Jim Laabs Music and be careful with personal information or transactions.
- Multiple low-rated websites are found on the same server. There could be such as technical issues or poor website optimization. To determine if the websites are part of a scam, it's important to review them and look for signs of fraudulent activity.
- Jimlaabsmusic.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The jimlaabsmusic.com may offer a niche product or service that is only of interest to a smaller audience.
False advertising, and beyond rude when called on it
I called to get the "best price" (like the website encourages) on an Amati contra bassoon, and was transferred to Troy Laabs, who informed me that the "best price" was $370 MORE than the price currently listed on the website. When I asked him how that could be, I got a helpful "I dunno" and he said he'd be changing the price as soon as he got off the phone. When I joked about getting my order in before he did that, I was told to "piss off!" and then he hung up on me. The website price was changed less than a minute later.
False advertising, and beyond rude when called on it. I'm actually glad I had this experience BEFORE I made a purchase - I can't imagine how bad their customer support must be AFTER a sale.
I ordered an Excalibur 37 Note Pro Artist Series Melodica from Jim Laabs Music a few months ago for $85.00. I had previously bought another 37 Key Melodica from Amazon. There is no brand name on this melodica but the advertisement described it as a student melodica. It had one review and the customer also mentioned it was a toy. It cost me $45.00. These melodicas are exactly the same thing except the color. I was then to find that a German company called Schoenhut® toy pianos makes this melodica as well. This was total false advertisement! The call this a professional model Melodica. There is nothing professional about this thing. Not only did the melodica turn out to be a toy the one I paid less money for sounds better. The Melodica from Jim Laabs has no sound quality and the key action and reed response is terrible it's practically defective. They will not take a return. I am also discovering That Jim Laabs Music is located 1 and Excalibur Accordions are located on the same street.! I ordered an Excalibur 37 Note Pro Artist Series Melodica from Jim Laabs Music a few months ago for $85.00. I had previously bought another 37 Key Melodica from Amazon. There is no brand name on this melodica but the advertisement described it as a student melodica. It had one review and the customer also mentioned it was a toy. It cost me $45.00. These melodicas are exactly the same thing except the color. I was then to find that a German company called Schoenhut® toy pianos makes this melodica as well. This was total false advertisement! The call this a professional model Melodica. There is nothing professional about this thing. Not only did the melodica turn out to be a toy the one I paid less money for sounds better. The Melodica from Jim Laabs has no sound quality and the key action and reed response is terrible it's practically defective. They will not take a return. I am also discovering That Jim Laabs Music is located 1 and Excalibur Accordions are located on the same street.
Bait and Switch, and Beyond Rude
Called to get the "best price" on an Amati contra bassoon, and was transferred to Troy Laabs, who informed me that the "best price" was $370 MORE than the price currently listed on the website. When I asked him how that could be, I got a helpful "I dunno" and he said he'd be changing the price as soon as he got off the phone. When I joked about getting my order in before he changed the price, he told me to piss off (his exact words) and then he hung up on me.
Worse than rude, and greedy, unimaginative cons on top of that. I'm actually glad I had this experience BEFORE I bought.
Stay away! Stay very far away!
i recently called Jim Laabs music twice to get info on a piano and got this Troy guy both times...he was extremely rude both times and seemed to be more interested in purposely NOT being helpful rather than answer a few questions i had about the piano pror to completeing the sale...This would have been my first purchase at Jim Laabs and being from Wisconsin i tried to keep my money as local as possible but this guy was such a jerk i put my credit card back in my wallet and called Sweetwater Music [protected] where they answered all questions in a friendly manner and took great care of me ...id never waste another call to Jim Laabs Music again.
Horrible services
I bought a piano from them (Jim) a couple of months ago. I originally called to check on a couple of used pianos that seemed good but they had NONE of them available because they were all sold, he said. Jim promptly tried to sell me a different piano (new) and the price seemed good so I ordered one. The piano was shipped because I was in a different state. The day after I received it several keys were getting stuck. I called Jim right away and he said it was because it was new and told me to wiggle the keys to see if it makes it better. I did but it didn't help. Since the first tuning was included, we thought that will fix the problem so waited 3 weeks for the tuner to come. The problem persisted after the tuning session but we just got by thinking it will get better as parts wear. After months the problem didn't go away so we hired our regular tuner to tune it. He found out that there was a problem with the hammer action that was preventing the hammers to get back into ready position after repeatedly hitting certain keys. I called Jim and he refused to believe that it was a faulty piano. I told him what my tuner told me and he asked for the tuner's phone number, told me that he would talk to him and call me back. So, I waited until his promised date but didn't get a call back so I called him and he said he will have the piano exchanged. I asked him if a trade-up to a different piano was possible and he said yes. I'd seen a couple of used Yamahas and Kawais on their site so I asked about them and NONE of them are available. He says he will be getting a new shipment from Japan in a couple of weeks and there's one 30 year old Yamaha that's priced a grand more than what I bought. He said it's either that or a direct replacement of the broken piano. I wasn't about to pay a grand more for a used piano so I said just go ahead and send the replacement. Here are my problems with them:
1. They NEVER seem to have the pianos (used) on their website in stock because every time I call, they were gone.
2. They also advertise a lot on Ebay. I saw a Kawai on it that fit my bill and when I called Jim to ask why he said he didn't have any used pianos that fit my requirements, he said it wasn't supposed to be there. Why advertise on Ebay when you don't have the product?
3. Jim never got back to me as he promised. I always had to call him back and he got angry at me for calling him too often. and we had an argument. Yes, I called him several times in 1-2 weeks period to find out what's going on but this piano is being used for teaching kids so I need this problem resolved asap.
4. Jim uses an awful alot of "god damn" in his language.
There is a term for what seems to be happening: bait and switch. I call in to inquire about used pianos that are clearly being advertised on their website and Ebay pages, and Jim tries to sell me a different one.
And, I AM SORRY for asking for some customer service regarding the warranty on a new piano that's a few months old but that's not a reason to mix in "god damn" in your language in every conversation when talking to a customer.
I am waiting for my replacement piano with no ETA (I asked and he said he didn't know when)
Don't let the low prices lure you into this place. You will regret it.
Oh, and after the argument I called back to say sorry for whatever I said to him that pissed him off, and he goes off on me saying he's ready to quit his business after 56 years because of things like this, said he accepts my apology and hung up on me. I was speechless...
I am very aware of "you get what you pay for" concept and agree with it AS LONG AS the product functions like it's supposed to. What we have is a piano that doesn't function like it should. If you buy a Chinese-made TV from Walmart that turns itself off while you're watching, would you say, oh, since it's Chinese it's to be expected and do nothing about it? Somehow I highly doubt it. You will promptly return the product for a replacement, or if it's past the return date but within the warranty period you will try to get it repaired under warranty. AND, Walmart WILL exchange or accept return on the defective TV; They WILL NOT ask you try hit the TV to see if that fixes the problem.
Just because the product I purchased was a bargain, or made in China, or gigantic in size, or ordered online, that doesn't mean I shouldn't expect a proper customer service especially when you're talking about musical instruments that cost thousands of dollars.
If everyone was to act like how you expect everyone should by not complaining or making objections to questionable business practices and products, quality of services and products will go into the dump because there will be no consequences for providing crappy services and putting out junk products.
willlllllbur, please stop leaving comments unless you have something useful to contribute. I see that you've done this in a couple of other posts.
The complaint has been investigated and resolved to the customer’s satisfaction.
I completely agree with your last post. I wasn't trying to say that a company or person shouldn't follow through with their products or services... I was trying to state that every company has complaints.
The course of action you should take is to call the business in question, and say exactly that, or mail them a letter. Letters can have an affect on a person. You brought up great points there, and your argument is completely valid. You should explain you paid a good amount of money, even if the product is lower end (not sure if that's the case, but maybe) and that you expect them to follow through with either a replacement or repair.
Did they offer a warranty from the manufacturer or from themselves?
Not to stick up for this business, but every company is going to get complaints. Just do a search for Guitar Center... the largest musical instrument retailer in the world (also owns Musician's Friend and other companies). These companies will always get people complaining. People ### way too much these days, and it's frustrating. Look at how much people ### about Walmart, yet still go back there to shop. Ok, so some people may not shop at Walmart, but if you look at their parking lots and go into their stores... they are always full and they have tons of complaints.
You take a bargain when you buy large items over the phone or internet. From what I can gather about pianos is that they are extremely large and do take a bit to ship. You also bought a Chinese instrument, which probably isn't the highest quality ever made... remember, you get what you pay for.
who cares?
Rip Off
If you wish to buy a musical instrument online, avoid Jimlaabsmusic.com at all cost. I was looking for a cornet (a small trumpet) and I found their web site where they sell trumpets and cornets "made by Schiller, Frankfurt, Germany", at interesting prices. I bought a new Schiller trumper cornet for $ 252.00 plus shipping, and when I received the instrument...
Read full review of Jim Laabs Music and 9 commentsRude and deceitful
On their piano web site, they list many, high end, quality used grand pianos- such as Steinway, Bosendorfer, Bechstein- etc. and they have the Steven's Point address on the same site to make it look as if the pianos are located in WI. I called the night before to get a quote on the Bechstein- the salesman was very unfriendly and sounded "put off" that I called and asked. He said he would call back and never did. The next day- I drove all the way to the store (a 1.5 hour each hour)- only to find out that all of the listed pianos are supposedly located in their Minnesota store. He then suggests that I look at their pianos in stock- which were not what I had in mind- and I said I was not interested. He then proceeds to say, "Oh, so Schimmels and Mason and Hamlins aren't good enough for you, are they?". I then said, "Well- I was really interested in looking at the pianos on the web". He then says, "whatever", and walks away. He was the most RUDE, UNFRIENDLY salesman I have ever encountered and Jim Laabs purposefully makes the web site look as if the pianos are in their WI store when they are really in Minnesota. I think it's their way of getting customers in the door to look at the inventory they do carry- which- doesn't come close to what is listed on the web.
For that reason- I will never give my business to Jim Laabs Piano. I heard bad things through the years- and now with my personal experience- I know why.
The complaint has been investigated and resolved to the customer’s satisfaction.
The Jim Laabs Music Super Store website has had a Hammond A-100 organ listed as being for sale for well over a year. About six months ago I walked into their store inquiring about this instrument and was told that it had been sold. After seeing this same organ still being continuously listed on theirwebsite for the next six months, I figured that the sale may have fallen through. I decided to call their store to find out if the organ was still available, and it took four separate calls to finally speak to a sales person. When the first two calls were forwarded to the sales department, nobody picked up the phone. The third call to the sales department finally went through, but was told they could not assist me because they did not know anything about the organ inventory. On the fourth attempt, I was actually able to speak to a sales person familiar with the organs, and was told that the instrument was sold.
Probably turned out to a blessing in disguise, as I purchased an instrument elsewhere for a much better price.
I have just received a Seagull Maritime guitar I ordered online form Jim Laabs music. All I can say is they kept me well informed of the process of my order and I received exactly what I ordered in good time. Ordering from so far away in Hobart, Tasmania, Australia, you're always a little wary but my guitar arrived in good time exactly as ordered and at less than half the retail cost for the same here including delivery. So all I can say is I'm a very pleased customer of Jim Laabs Music and will always be keeping them in mind for any future purchases.
This is my worst shopping experience ever since we have lived in this country for about 12 years. The store (Jim Laabs Music) has an advertisement of at least 2 products that are not available although still available on their website. The sales person (Jim or Jeff ?), who seems to be the one in charge of piano sales in their Stevens Pint WI location, is extremely rude in attitude for customer inquiries.
I called on Aril. 6 to ask about the 2 pianos listed on their website but I was told those are not available. However those are available on their website and you can even add the pianos to the shopping cart to check out. Below are the websites showing the products still available.
http://www.jimlaabsmusic.com/used-instruments/used-pianos/used-upright-pianos/petrof-upright-mahogany-polish-special-edition/prod_5611.html
http://www.jimlaabsmusic.com/used-instruments/used-pianos/used-upright-pianos/petrof-upright-piano-black-polish/prod_5614.html
I had questions about this and was not sure why their website even lists items which are not available. I called on April.7 to ask about this. The guy, who does not even have the patience to listen till the end of my first sentence, started shouting and yelling at me in an extremely rude manner. He said that I have asked the same questions many times and that is why I deserve his shouting at customers. In the whole conversation I tried to control my temper although I felt extremely insulted by what he has done. I told him over the phone he is so rude and he, again, right away shouted at me with about 5 times of my volume saying that it is I, a customer who is rude by asking him some questions instead of him, a sales person being rude by shouting at a customer who just ask questions. He even laughed at my accent with obvious race discrimination. At the very end, he hung up the phone.
In respond to his statement that I asked the same questions again and again, I have listed the times of calls and each inquiry I made during each call.
(1) My first call was on 1:37 p.m. April, 6 2012. I asked about whom is the person I can speak with and was told that somebody will call back soon.
(2) I received the call from him on 2:21 p.m. In this call, I was told those pianos I have seen from their website are not available. He said that they may have others coming (Petrof 118 pianos) and promised that he will send me some information via email or phone. This call was interrupted for unknown reasons and I had to call them back 8 minutes later (my second call to them) to continue the conversation.
(3) At 4:32 p.m., I made my third call on that day because I am not sure which Petrof 118 model (G1, P1, M1 or S1 ?) that will be available soon. He promised that he will get the information from the manufacturer.
(4) At 11:35 a.m. on April.7 2012, I called them simply want to know why those unavailable pianos are still up in their website for sale. What happened next are his shouting, yelling, and insulting words for 2 minutes and I was not even able to finish my first sentence.
To whom who is reading this complaint, could you please tell me did I ask the same question each time? Even though customers have asked the question twice, should the customers deserve all of the aforementioned shouting, yelling, and insults? If I were the sales person, I will reminder the customer in a politely manner that the questions have been answered already. The bottom line is you, as a professional business man, should never lose your temper to your customers. In the United States we have a saying, "The customer is always right", right?
In short, I have complaints about this store (Jim Laabs Music) for the following reasons.
(a) An advertisement of products that are not available
(b) Extremely rudeness to customers
(c) Race discrimination
I, as a customer, deserve a sincere apology!
They are a ruthless bait & switch rip-off outfit.
Troy Laabs at Jim Laabs Music sent me two damaged music stands and refused to replace or refund them. He actually suggested that I should repair them myself, and took no responsibility at all. He was rude and unhelpful throughout, with constant bait-and-switch behaviour. Very arrogant and manipulative. It seems this store is in the habit of just taking people’s money with no regard for customers.
I got my money back in the end, but only by contacting the bank for a refund to my credit card.
NEVER buy from Jim Laabs Music.
Absolutely DO NOT do business with Jim Laabs Music ! My experience with them is by far the WORST experience I could ever have imagined. I'm going to take a moment and expand on this. I knew Jim Laab, the father, when he ran his music store in Milwaukee. I did a lot of business there. He was a nice man ... a bit strange, but he would shake your hand and thank you for doing business with him. His son Troy runs the company now, along with Jeff. These are the two primary people that most of these complaints are about. Be certain of one thing ... compared to Jim Laab the father, with his son Troy, the apple fell VERY far from the tree. Troy, if you are reading this, and Jeff as well, both of you ought to be ashamed of yourselves. You are both poor excuses for human beings. I can't imagine, in the small town of Stevens Point, that you have many friends ... especially if you treat people in Stevens Point the same way you do your victims ... whoops I mean customers. I could go on and on with this post, but ### doesn't deserve any more of my time. ... You know who I am, don't hesitate to call me to discuss this further ... if you have the balls. Jim
I'm in California and I just phoned this organization after speaking a to a REAL piano professional in New Jersey. So much for midwest hospitality. What an incredibly rude person in their so-called "piano department!" These people are hicks. Steer clear!
NEVER BUY FROM THIS COMPANY!
these people are just plain rude, with no sense of what business or customer relations are...they a clueless.
i ordered a concertina from them...about two months ago...big mistake!
after almost two months of "it should be there in four days"..."it should be there today"..."oh, it was just sent out today"..."oops, it was sent to your address and came back...oh, the city part was wrong"...sent it to a city about 150 miles north of me. i requested over and over again a tracking number and was told cooly..."there is no tracking number." duh.
i do not want them to send it to me now via the postal service, but ratherUPS..."no, " says jeff, "the postage is already paid to resend it." i don't care, " says i, "after such a trial and all the trouble and delay with the deliveries, i just want you to pay the extra cost and send it UPS." he says "ok." i called him back to have him send me the ups shipping number and he said he is sending it through the postal service, "which is already paid."
can you believe this?
NEVER BUY FROM THIS COMPANY! they do not give a hoot about customers! i cannot imagine that they have any regard for the instruments that they sell.
Called to get the "best price" on an Amati contra bassoon, and was transferred to Troy (Laabs), who informed me that the "best price" was $370 MORE than the price currently listed on the website. When I asked him how that could be, I got a helpful "I dunno" and he said he'd be changing the price as soon as he got off the phone. When I joked about getting my order in before he changed the price, he told me to piss off (his exact words) and then he hung up on me.
Worse than rude, and liars on top of that. I'm actually glad I found out before I actually ordered something.
Stay away! Stay very far away!
Thank you for this page. I was considering buying a $2300 flute from them and did the usual pre-purchase Google on the businesses name. Thankfully this page came up and I have been warned off. Thank you, thank you.
I found this site after I made a purchase which is a shame. I just posted a complaint (Jim Laabs Music — Horrible services) and that just about echoes what's in this story and comments.
I would NEVER buy anything from this place ever again.
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Jim Laabs Music Contacts
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Jim Laabs Music phone numbers+1 (800) 657-5125+1 (800) 657-5125Click up if you have successfully reached Jim Laabs Music by calling +1 (800) 657-5125 phone number 0 0 users reported that they have successfully reached Jim Laabs Music by calling +1 (800) 657-5125 phone number Click down if you have unsuccessfully reached Jim Laabs Music by calling +1 (800) 657-5125 phone number 0 0 users reported that they have UNsuccessfully reached Jim Laabs Music by calling +1 (800) 657-5125 phone numberStevens Point+1 (800) 353-8205+1 (800) 353-8205Click up if you have successfully reached Jim Laabs Music by calling +1 (800) 353-8205 phone number 0 0 users reported that they have successfully reached Jim Laabs Music by calling +1 (800) 353-8205 phone number Click down if you have unsuccessfully reached Jim Laabs Music by calling +1 (800) 353-8205 phone number 0 0 users reported that they have UNsuccessfully reached Jim Laabs Music by calling +1 (800) 353-8205 phone numberArden Hills+1 (715) 341-1666+1 (715) 341-1666Click up if you have successfully reached Jim Laabs Music by calling +1 (715) 341-1666 phone number 0 0 users reported that they have successfully reached Jim Laabs Music by calling +1 (715) 341-1666 phone number Click down if you have unsuccessfully reached Jim Laabs Music by calling +1 (715) 341-1666 phone number 0 0 users reported that they have UNsuccessfully reached Jim Laabs Music by calling +1 (715) 341-1666 phone numberStevens Point+1 (651) 766-8533+1 (651) 766-8533Click up if you have successfully reached Jim Laabs Music by calling +1 (651) 766-8533 phone number 0 0 users reported that they have successfully reached Jim Laabs Music by calling +1 (651) 766-8533 phone number Click down if you have unsuccessfully reached Jim Laabs Music by calling +1 (651) 766-8533 phone number 0 0 users reported that they have UNsuccessfully reached Jim Laabs Music by calling +1 (651) 766-8533 phone numberArden Hills
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Jim Laabs Music address1045 Main St., Stevens Point, Wisconsin, 54481, United States
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 29, 2024
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