Menu
For Business Write a review File a complaint
GXi Parts & Service LLC Customer Service Phone, Email, Contacts

GXi Parts & Service LLC
Reviews and Complaints

Learn how the rating is calculated

3.7 3 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

GXi Parts & Service LLC Complaints 3

ComplaintsBoard
R
9:06 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

GXi Parts & Service LLC Do not buy from gxi outdoor power

I purchased a brush mower exclusively distributed by GXI Outdoor Power. I had an issue with the muffler falling apart. Since I had owned their product less than a year, I submitted a warranty claim. After weeks of emailing back and forth, they denied my warranty claim without a 3rd party review. If you look online at their reviews, they have done this for years with their consumers. They don't stand by their products or honor warranties. They have a 1 start rating with the BBB. Go online and read their reviews and research them on you tube with the comments. Do NOT buy from GXI Outdoor Power

Desired outcome: Complete refund

Read full review of GXi Parts & Service LLC
View 0 more photos
Hide full review
ComplaintsBoard
T
2:00 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

GXi Parts & Service LLC Poor customer service and no refund

This box did nothing at all. I had two channels before the box and I had two channeles with their box. I purchase a highly rated antenna still nothing. This weekend I looked all over the internet for ways to make it work nothing worked. Tried to send the box back for a refund within 3 days of the purchase they would not give me a refund.

What kind of customers service is this? Make sure you know this box works before you purchase.

Read full review of GXi Parts & Service LLC and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
M
M
mairakc
montreal, CA
Dec 14, 2011 4:00 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I tried to replace my remote control that brake after 1 month but the company will not replace it. And now I'm afraid the converter will probably stop working really fast. just waist my money is this scam! SCAM!

ComplaintsBoard
U
9:44 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

GXi Parts & Service LLC Non-operable converter box

We purchased 2 Access HD Converter Boxes. We hooked one up and it does not come on at all. The plug get so hot you cannot touch it and it smells like it will catch on fire because it is so hot.

The other box comes on but it gets so hot it shuts off after a short period of time. We are afraid this will also cause a fire besides being unable to watch TV because it shuts off.

We called the company and we were told to call the place of purchase even though it specifically states on the box and on the instruction booklet do not return the converter to the store. We called the store as advised by the company and they told us "do not bring them back to the store because they have already taken some back and sent them to the company and they are unable to get their money from the company for the returned defective converter boxes". They advised us to call the company back, which we did. They told us to change the batteries in the remote which we did and this did nothing. They said that we can return them to their company but we have to pay the shipping and if they find nothing wrong with them then we will have to pay $10.00 to have them shipped back to us or purchase new converter boxes.

We would like two new boxes sent to us at their expense not ours. We do not expect to pay out of our pocket for their defective merchandise, after all this was forced on us to have to make this purchase in the first place. We would assume that the government would make the manufacturer stand by their product.

We would appreciate a response regarding our complaint. Thank you.

Read full review of GXi Parts & Service LLC and 7 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
7 comments
Add a comment
M
M
mairakc
montreal, CA
Dec 14, 2011 3:57 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I'm really upset because I bought this piece of trash and my remote control broken after last then 1 month. I tried to talked to them and replace it, and after sending a looooooooooooooooot of information they told me they won't replace the remote. So, what I have to say is: DON'T BUY A PRODUCT THAT WILL LAST LESS THEN A MONTH! I wish I had read the reviews before buying it...now, reading the reviews I'm afraid the problem is not the remote but the converter reception.

D
D
danaytoss
McBain, US
Feb 02, 2011 8:15 pm EST

Our 2nd box just bit the dust- they get so hot and just eventually stop turning on or just randomly turning off. I dont feel like ther is much more I can do besides buy one of the more expensive brands. The store I bought it from only carried one brand so I assume I'll have to go to an electronics store to have some choices. It's pretty ridiculous.

D
D
dieterschmied
Cincinnati, US
Sep 11, 2010 9:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I bought four and three have already bit the dust.

Dieter Schmied
Cincinnati

H
H
HWY
Grand Trunk, US
Aug 12, 2009 10:09 pm EDT

We bought one. It was a 1080. The problems began after the initial setup. First, it became sensitive to the other electronics, which suggests something inside is fried. Our audio developed a lot of static interference, even though we had not changed the configuration. Then it would not power up from the remote. We had to hit the power button on the unit. Finally, it stopped receiving altogether. The government is out of hand, and the taxpaying and voting public has been ripped off. You can't get a person on the phone. The physical address is listed as 7868 US Business Hwy. 70, Suite C, Clayton, NC 27520. May be somebody in that area can go over and tell them about this, and let the rest of us know what can be done.

M
M
m2sarah
Bowler, US
Jun 18, 2009 10:09 am EDT

We bought two boxes over a year ago. Just a few days ago the one we have been using for that length of time shut off and will not work. Now that we are using the second one we unplug it when not in use. Which is a lot because we get very poor reception. A storm cloud just has to appear on the horizon and we go form 19 channels to 3 that spit and sputter. Oh ya...this HD is a good thing. WHAT?

D
D
Dieter Schmied
cincinnti, US
May 27, 2009 1:40 pm EDT

Same thing with me. I had SIX and all performed poorly.

How can we deal with this.

Dieter Schmied
dieter@one.net

A
A
Andy
US
Apr 11, 2009 1:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I had the same problem, purchased at a CompUSA store in Florida. The store refused to exchange my defective device until I wrote an email to their corp. website complaining that their store receipt did not say no returns and that their website continues to sell the same item without such notice.

I promptly got an email from the store manager asking me to return the item and he would exchange it. Unfortunately, the new unit has the same problem... so don't waste your time.

Sorry... looks like we been had.

It's a shame HD Access is able to scam the govt. coupon program.

GXi Parts & Service LLC Reviews 0

Looks like GXi Parts & Service LLC has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent GXi Parts & Service LLC, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Overview of GXi Parts & Service LLC complaint handling

GXi Parts & Service LLC reviews first appeared on Complaints Board on Mar 13, 2009. The latest review Do not buy from gxi outdoor power was posted on Oct 17, 2022. The latest complaint Poor customer service and no refund was resolved on Apr 05, 2010. GXi Parts & Service LLC has an average consumer rating of 4 stars from 3 reviews. GXi Parts & Service LLC has resolved 2 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. GXi Parts & Service LLC Contacts

  2. GXi Parts & Service LLC phone numbers
    919-550-3221
    919-550-3221
    Click up if you have successfully reached GXi Parts & Service LLC by calling 919-550-3221 phone number 0 0 users reported that they have successfully reached GXi Parts & Service LLC by calling 919-550-3221 phone number Click down if you have unsuccessfully reached GXi Parts & Service LLC by calling 919-550-3221 phone number 0 0 users reported that they have UNsuccessfully reached GXi Parts & Service LLC by calling 919-550-3221 phone number
  3. GXi Parts & Service LLC emails
  4. GXi Parts & Service LLC address
    7868 US Bus Hwy 70, Ste C, Clayton, North Carolina, 27520, United States
  5. GXi Parts & Service LLC social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
GXi Parts & Service LLC Category
GXi Parts & Service LLC is ranked 179 among 342 companies in the Advertising and Digital Marketing category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.