Habbo’s earns a 3.0-star rating from 24 reviews, showing that the majority of virtual community members are somewhat satisfied with online social experience.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Scam company
Unfortunately habbo used to be a good company till they decided to replace most of there staff with bots they will take your money ban your account for no reason makes me wonder are they corrupt seems like when you get to a point you own a lot they ban you then suggest you start a new account and spend even more money they killed the trading section of the game at this point seems like a cash grab from the company milk there players for as much as they can before they just shut the servers down probably one of the best online games ruined by the greed of the company
Recommendation: i would recommend probably dont spend money overpriced recommendations for the company would be hire more staff and stop treating loyal customers like crap
so this company is absolutely useless and has no interest in helping you out they post the same automated responses to you over and over again ban your account you spent time and money on and don't even care basically tell you to start again i have been trying to deal with this customer support for a while now my account was banned when its not meant to be and they wont do anything to help me get unbanned its stupid because any other company would not treat paying customers like this yet sulake/habbo get away with it because they hide behind there automated response customer service forget the channel 4 documentary that exposed habbo for allowing groomers to use there site which they still do cos i have seen the stupid chats myself they should be exposed for basically scamming there entire loyal fan base im not the only account they have done this to it seems they wait for u to spend a certain amount of money then bam will get rid of your account with no warning
never known a company/game that acknowledges you shouldn't be banned but continues to say unfortunately there's nothing we can do yes there is something you can do unban the account or give me my items from the rooms but then says you can make a new habbo surely if u banned me why would u want me to make a new habbo surely if im banned why encourage a banned player to start again oh yeah i know why so they can try milk me for more money
Habbo Complaints 23
Unfairly banned and awful customer service
I am honestly so lost for words right now with the service received from Habbo.com. First they ban me permanently for purchasing seeds to compete in a competition advertised with prizes to be won in game. They then you announce that I have won 1 of the 3 trophies given out for a different competition, and soon as they realised that my account is banned...
Read full review of Habbo and 1 commentBeing locked out of an account with no warning.
It seems as though my account was purged in 2020 as part of a system wide purge to remove any account within a limited timespan, with no warning of this impending deletion or notifying me that I only had 6 months to appeal. the whole thing happened in silence.
It was an accounted I had owned for a decade at that point, and had spend a lot of cash on in game items over that time period, and in a window of inactivity, it was deleted without telling me.
I went to reactivate it today only to find a chatbot essentially posting the same two pre-scripted messages (erroneously listed as an actual person, with a name, despite not being at all helpful and just using the same two stock responses, word for word.) and am essentially blocked out of taking it any further.
Desired outcome: Restoration of my account
I don’t have a habbo account.
I don't have a habbo account but the are charging my bank account. How do I get them to stop? I have contacted them via their website and email but they won't do anything. Should I sue them?
Is Habbo Legit?
Habbo earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Habbo. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Habbo's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Habbo.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Habbo.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Habbo as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
The Habbo website has a cookie consent banner indicating the use of cookies for data collection. Reviewing the privacy policy and terms of use is crucial to understanding how the data is used and ensuring compliance with regulations.
We looked up Habbo and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Habbo.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Habbo.
customer service is not helping me at all
Habbos Customer Service is worst type of customer service ever! I have reported so many cyber bullying cases from other users to my self and they have done nothing about it! These users are still playing and around! I am sick and tired of it! Its been going on for years and they have done nothing about it! Today on 23/11/2021 I have contacted the police and flied a police report on it because is gone too far! Calling me all sorts of names and being really malicious to me! DO NOT EVER USE CUSTOMER SERVICE FROM HABBO! EVER!
Desired outcome: Ban the Users
Moderation
The habbo customer support team gives automated responses and closes the chat ticket before you can reply with the "proof" with which they ask. They ask for the chat log times, dates, room ids, and close the ticket within an hour so if you haven't seen their response then you're out of luck. They send automated responses and just consider it closed.
Banned for saying the word "but"
This happened on habbo.com
Email address: [protected]@gmail.com
Habbo name: Moghadam
Date of incident: 24 august 2021
I recently got back on Habbo Hotel for about 1 week, in this 1 week i have been banned 4 times for extreme petty reasons, but this last ban i got was just incredible. I even got unbanned 1 day before this happened for a reason like this one because they acknowledged their extremely poor auto-ban system or whatever it is.
So what happened was: my friend and i were working on building his room, he asked me my opinion on the room he worked on, i literally said "nice room but i think you should remove this part" but for some reason the word "but" turned into "bobba" habbo's censorship, so i tried typing the word in a different way about 3 times, and everytime it became "bobba" and then i just got a notification "You have been banned!" and i automatically logged out. Probably because it thought i ment to say "butt"... No i was clearly very very obviously not trying to.
Literally been playing this game for 1 week again, spent about 40 Euro's on this game in 1 week, and then these things happen. I was literally scared to talk because i knew if i said anything that even resembles a "naughty" word i would get banned, and yes of course it happened on the word BUT.
As furious as i was i contacted the Habbo helpdesk immediately explaining exactly what happened. But as they are too sensitive they banned me permanently instead of actually helping me and understanding that their extremely poor auto-ban system is... you can understand.
What i would like is that they refund me all my payments or unban me.
Desired outcome: Refund or unban
customer support
This is by far the absolute worst customer service that has ever existed. 10 years ago when they had humans working the customer service, those muppets used to get tricked into giving out peoples passwords. Now these days the customer service is almost entirely made up of copy and paste bots. There isn't a single human who reads your issues. A 5min solution to my problem hasn't been resolved after 8 months of continuous requests. I'm fairly certain that this customer service is not within EU law. Right now, they have no way to meet a gdpr request of users who cannot login into their accounts.
Help desk
The helpdesk absolutely does nothing to help, it sends back botted responses.
Ive been trying to get my account which has over 500$ worth of items. Sulake's habbo.com already confirms the moderation they use is a bot.
This company has the worst customer service that refuses to help. I want my account back.
I wont stop until they help me, ill sue if i have to.
habbo hotel staff doing nothing when I responded to their email telling me someone changed my accounts email.
I received an email from habbo telling me someone has changed my email and I instantly put in a help request to let them know I was being hacked.
They didn't do anything right away, not lock out my account, not make it so the hacker didn't have access to my account.
Because of habbo hotels staff I have lost all of my furni/rares/coins, they also told me they will not give me any of my furni that was taken.
Im mad because I told them instantly that I needed help, and they did not help me.
I have been playing habbo hotel since 2006, but still have access my old account from 2009. I have been playing habbo every year since 2009, none stop. Ive put a lot of my own money, and time into getting the stuff I had, the fact that habbo didnt do [censor] all when I begged them for help and followed the steps given to me is ridiculous.
So, I will not be using habbo hotel anymore, and im going to highly recommend to all of my friends ive mad on there to not play habbo anymore since they have poor customer service and don't actually do anything when you need their help.
Overpriced - In Every Way
I just signed up for Habbo a few days ago, so let me get things straight:
1. I am NOT a noob.
2. I HAVE looked at lots of information about Habbo.
3. I am a KID, and my parents don't want to pay money for credits, VIP, etc.
Now that I've said that, I'll get into my issue: everything is overpriced. Not just real-life money, but those Ducket thingys and what you can buy with them. I am constantly running out of Duckets because my cat eats too much. (I have to keep buying cabbages.) Also, I was trying to make an awesome room. But practically everything costs credits or is "Habbo Club only". So, I decided I'd just make a neat little room. But everything has to be rented, so I'll have to keep re-buying my furni. Lastly, I ran out of Duckets after buying wallpaper, a view, and a window. I couldn't earn Duckets by playing games. I tried the "Watch a Video" button, and that gave me a useless toy car. That I can't sell. I am REALLY angry right now.
The complaint has been investigated and resolved to the customer’s satisfaction.
was charged £3 for credits i didnt recieve, the message told me to come here if was charged for the text and i was.
ok i went on habbo bought creds and like bought hc and made a awesome hospital and i went off because my mother needed to go on but then i went back on had no furni nothing look everywhere but i no who it was it was tamith or somthing like that but if u could help me by getting my furni back i would be so grateful
Habbo
I Am very dis satisfied with Habbo Hotel. I have Sent them 5 tickets which I haven't received a reply for any. I have spent a lot of money on Habbo Hotel. I have had many accounts on Habbo in the past as I do not continuously play it and forgot my email and password to my last account from last year. I provided them with all the information I could which should be enough to retrieve my account of which I spent a lot of money on... such as: some of the friends on that account... other accounts associated with that account. My date of Birth. My internet provider. The phone number I used to buy credits on. My complaint is that I really want my account back and they haven't done anything not even sent me an email. Their customer service Is the worst I've known. They don't have a contact number so I can speak to someone direct. And I don't know what to do from here to get my account back. they have not told me anything at all.
The complaint has been investigated and resolved to the customer’s satisfaction.
banning for no reason at all
i was chatting on facebook and my habbo was online, i didnt say any bad words or anything before goin to facebook, when i went back to habbo which i left online, i was banned, i didn't talk to anybody i wasnt even on habbo, i cant believ this shet, they have no damn right to ban people for no reason, people pay real money to get this ### fat,
The complaint has been investigated and resolved to the customer’s satisfaction.
Habbo only wants money, thats all they want, if u dont trust me, buy some credits and break a minor rule.They are trying to find a way to ban u so u create another accountband buy more credits.I understand everyone, including the one who really did break rules, but some of them are just normal like scamming business, dont do anything bad at habbo even say bad words.
I got banned because apparently I was asking people for pictures. Never in my 6 years on the site have I ever done this! My conversation leading up to my TWELVE YEAR BAN evolved around the weather in the tropics and what I study at university. Habbo didn't do their research properly and if they did they would see not once nor ever have I done such a thing. It's disgusting!
They say the reason I was banned from the site was because I got several complaints from people claiming I was preying on under aged girls. This is not true at all.
Over timed ban
I got banned for saying skype on habbo and this was saying no i dont have skype to someone and then well my ban was supposed to end 3 and half hours ago and when i try to log in it still comes up with you are banned and the time of expiary date is 3 and half hours ago, its really annoying and frustrating because i just want to get back on. I dont think i deserved to be banned in the first place but this is just over the line.
The complaint has been investigated and resolved to the customer’s satisfaction.
need to raise the age limit
hi my son signed up with habbo hotel as it was meant to be like the sims. I signed up so I could see what it was like as my son got a few inappropriate comments. The age limit needs to be raised from 13 years old. I didnt say anything just accepted friend requests and was told they wanted to have se* with me by 7 different characters.
I went into the freeze room and a few other rooms and just watched the conversation as it appeared at the top of the screen. I was shocked at the sexual comments that were made. they were very suggestive and others just plain obvious or straight to the point. like telling the other character to get on their hands and knees and s**k them off.
I played one of the freeze games and i won and was then called a sl*t, who*e, bit*h, dog and many other things.
My son is banned from habbo now as are a lot of his friends once i have told them what i read. He will not be going on even when his 15.
I am disgusted that it is not monitored better. There should be a block on half the words i saw written.
The complaint has been investigated and resolved to the customer’s satisfaction.
Most of the people who are talking like this are probably your son's age only a few years older. Most likely they are no older than 16 and just unmonitored teens. Report what is being said to the mods I am sure they have rules against this kind of stuff. They won't change the age limit is 13 and over due to COPPA laws. Though even if they did increase the age limit kids will still see this dialogue if they lie about their age.
What they are discussing is most likely against the rules of the site. You don have the option of reporting this when you do see it happening. I don't know if this will make you feel better or worse but most likely these people posting the inappropriate messages are either your son's age or a bit older. They are mostly unmonitored teens. Most sites due to COPPA laws you can join when you are 13. They can raise the age limit, even then kids will lie about their age and claim they are 13.
sounds like a job for slim jim... where are you slim? never a cop when you need one
I would ask that you 'have reported this to the police' already ?
Well I don't know much about Oldtimer, but I can tell you that Venice is no day at the beach. I think a lot of members are deceived into thinking that she is a very like-minded person. In reality it's more like she is a "selectively" like-minded person. She is often rude to those that are not in that selective circle. I think she fits the cyber-bully category perfectly. Being very popular on the site gives her more ammunition in confrontations. She'll also join in when lessor known members are attacked. Usually she'll type the users name followed by a +1 or 10. That's my3cents.
BTW whoever is the user hypocrites united. You really need to grow up and get some professional help, if you help make violent threats like that. Shame on you!
not Compatible with anything other than PC.
Habbo Hotel SHOULD be compatible with other hard drives such as iPod Touch, Wii, maybe a psp. It's not fair to people who's computer is broken or crashed and they want to get on. Like me, me laptop crashed and now I can't play. I have an iPod Touch (which I'm on right now) and a Wii. They should make an app. For the iPod.
You all really have to agree... No reason not to.
Waitwaitwaitwait! Did you say walmart!? DON'T! Walmart is worser than Toys R Us... IT'S YOUR NIGHTMARE!
Its not easy making an app for habbo as its a web based Flash game. For those who dont know, Apple has banned adobe from supplying Flash to their mobile products and anyone who hacks the system to run flash on the system would be breaking apple's terms of using their products. So habbo cannot make it availible for the iPod touch, iPhone or iPad. However if you wish, go for something with android, my current HTC Legend plays flash and playing habbo on it is fine, just annoying with the small screen...
Sure... They SHOULD make one for the iPhone 4. :)
It's not as easy as just snapping your fingers to make an App. I am sure they are working on something for the iPhone/iPod but the fact is it is probably impossible to get that large of a game on a small platform.
Some people don't have the money for a computer or iPod or anything so does that mean Sulake should supply them with a free computer just so they can access the game?
the merge
I was normally going on habbo as I do everyday, when it said it had done the merge. I went to sign in and it said it couldnt find my acount. When it finally did find the acount I was really happy. But now it says i have made to many mistakes on my name for i cant get on anymore. i have lost about 200credits worth of stuff because on this stupid merge!
The complaint has been investigated and resolved to the customer’s satisfaction.
Credit surcharge in AU hotel
Sulake Australia's Habbo branch has clearly started profiteering after this change: http://www.habbo.com.au/articles/1771-changes-to-credit-furni
This is a obvious attempt at ripping off Habbo's users and MUST BE STOPPED!
scammed
when i was playing habbo ( ive been playing for a few years now)
i bought 400 coins worth of stuff and i was scammed by a mod. i didnt give my password, did not go on free coin websites, did not use retros, i just played habbo and avoided scamming the best that i could but i guess my best was not THE best. Mods are allowed to pick peoples furni up so beware if this happens to you. i notifyed the staff and they said "sorry" sorry dont get back all the money i spent "sorry we scammed you" is basically what they told me
The complaint has been investigated and resolved to the customer’s satisfaction.
ban
i have been banned because a friend went on my account for 2min and said some weird fake address it sux because i am the one who is banned until 2021 and i cant do anything about it i emailed 4times and they replied saying call this number so when i rang they took $4 per call and the number didn't Evan work i dont know what to do and it says im banned for sharing personal information i spent over $500 on habo Au and have played for 2years this is heartbreaking and i need HELP to complain
The complaint has been investigated and resolved to the customer’s satisfaction.
Taget Card (habbo)
I have played on Habbo.com for almost a year now. I always wanted coins...well i finaly went to Target to buy a prepaid coin card. Activation was succesful. I went on Habbo.com and logged in. When I went to redeam my coins (the ones i payed $10 for). The vouvher code did not work. I did it exactly like they told me to. I payed money for this and im not getting anything for it! I have sent two emails to Habbo Staff...I beter get more than an "sorry". "Sorry" does not get my $10 back!
--------------------------------
My Habbo user name is: Littleboyblue12
------------------------------------
If you have any sugestions or the same problem add me. I normaly accept all. This is sooo frustrating!
The complaint has been investigated and resolved to the customer’s satisfaction.
I couldnt even make points i did about 20 surveys, and NOTHING!
What a scam... dont waste your time people.
go back to the store you got it from and tell them it might be a problem with the card not the game
Overview of Habbo complaint handling
-
Habbo Contacts
-
Habbo phone numbers+358 106 567 000+358 106 567 000Click up if you have successfully reached Habbo by calling +358 106 567 000 phone number 1 1 users reported that they have successfully reached Habbo by calling +358 106 567 000 phone number Click down if you have unsuccessfully reached Habbo by calling +358 106 567 000 phone number 0 0 users reported that they have UNsuccessfully reached Habbo by calling +358 106 567 000 phone number
-
Habbo emailsprivacy@sulake.com100%Confidence score: 100%Support
-
Habbo addressKaarlenkatu 11, Helsinki, 00530, Finland
-
Habbo social media
-
Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
Recent comments about Habbo company
Unfairly banned and awful customer service
MovieStarPlanet
106 reviews
FlightRising
8 reviews
Meta Quest
20 reviews
AnimalFace - Virtual pet
16 reviews
Club Penguin Island Forever
15 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.