Hacienda Encantada Resort & Residences review: Hacienda encantada scam fraud 42

Hi CaboFan,

Thanks for your comment, I understand how do you feel because my membership is going to be cancel and you are going to lose your commission!

And don’t just ask questions! I did that and they told you what you want to hear. Remember read all and take your time, check at the web and when you are going to decide ask that everything they told you, you want to see it at your contract.

I'm kind of late coming into this, but we bought several years ago at Hacienda Encantada. It hasn't been totally problem free, but we are very pleased with what we got and the overall ambiance of the resort. What has been said in the responses is correct: make sure that whatever you are told is reflected in the contract that is written. If it isn't in the contract, it won't happen. Two sets of our relatives have followed our lead and purchased at Hacienda Encantada, and no one has been displeased.

Dear HE and Cabo Fan,

First, If you are so happy with you timeshare with Hacienda Encantada what the hell... Are you doing here? Why you are not in HE having a great time?

Second, did you know that the Retail Value with Taxes would be over $2, 400.00 -USD and you can buy it with 999 USD?

The link is this one here: http://cgi.ebay.com/Cabo-San-Lucas-Hacienda-Encantada-Dec-6th-13-09_W0QQitemZ370172616689QQcmdZViewItemQQptZUS_Lodging?hash=item563001dff1

So, I must say to you HE and Cabo fan, if you really bought ( You work at Hacienda Encantada), you have been scammed.

PS. Dear HE and Cabo Fan, if you did´t notice your partner "Cabo Fan" from Hacienda Encantada was here before you

Larry - I understand your feelings of anger toward the resort. However, that said, I would like to say that many people who purchase a timeshare such as you did often feel the same way once the deal is said and done. the comments I hear most is that they were caught up in the moment and the feeling of relaxation when they bought their respective timeshares. After all, isn't that what a vacation is all about - relaxing and having a good time? I feel for you in the fact that you are regretting your purchase now, but I also think you are being unfair to the posters here who disagree with you. You cannot say that anyone who says they are happy with their timeshare purchase - be it HE or anywhere else - are employees of that resort. On the contrary, I, too, am a purchaser of the HE timeshare and, to date, have been happy with care the resort have given me. I must stress most strongly that I am NOT an employee of the resort, nor do I pedal the purchase of timeshares for the resort. I am a honest, hardworking American who thought that an investment in what was purported to me to be a future world-class resort (and it appears that the quality of the resort IS world-class) would be well worth the purchase price.

Also, it was never at any time suggested that I would make money off my timeshare purchase. My husband and I were only told that we would be able to use our timeshare every other year and the year we were able to use it was the year we would be responsible for the maintenance fees. If we did not want to use the resort during our particular year, we could try to rent it out to someone else who would then have to pay our maintenance fee. I am sorry if you were sold a bad bill of goods by a disreputable seller, but overall I would say that in my experience, we were told the truth about what our investment was all about. That said, I think it should be noted that your experience with HE does not necessarily jive with other people's experience with them. I hope you are able to find your way out of your situation.

Hello JF et al,
I am coming into this blog a few months after JF's posting but thought I would respond anyway just in case there are still mixed feelings about the purchase of this timeshare. I have had my 1 bedroom Master Suite for over three years now, I went when it was first opened and did fall in love with t he place. It really is beautiful and I was also caught up in the magic of owning one...but not for the price I was quoted. When I got home I immediately began searching the web and there were several on-line for sell by folks that perhaps had the same remorse as JF. I kept looking and waited for the best deal I thought I could find and snatched it up. It is a phase I contract so I am guaranteed water front when I book. I have not been able to go every year as much as I would like to so I rent it through Redweek and do quite well actually, I'm happy. The unit I have rents through Travelocity and Expedia and others for over 4k a week so we all know this resort is not second class, it is a 5 star and a good investment in a persons "vacation" future, not financial future. It's not like a piece of real estate that you can add improvements, build equity and watch it grow. I will say that any timeshare will more than likely depreciate from the time you purchase at the resort to leaving on the plane to come home. It's a bit like buying a new car. I think many of us have had remorseful purchases, I know I have but I have also learned through the process. Whenever making a purchase requiring a large sum of money it is better to sleep on it and do the research. And of course not to spend beyond our means...that has been a tough lesson for millions in our country, myself included. I love the resort and it has excellent trading value, so if you do still have it relax and enjoy your purchase...or, rent it out. Best wishes

What happens if you go and just don't buy anything? Do they let you enjoy your trip? What if you have no intention of buying anything and you just like the looks of the all inclusive deal they are advertising?

Please read my Blog. http://haciendaencantadascam.blogspot.com/

We have more recently had a very negative experience with Hacienda Encantada and I understand this poster's anger entirely. I also understand where others have made there purchases and are happy but there were and still continue to be very unscrupulous and underhanded sales people that DO lie and say anything to get you to buy something that is not even within your affordability. I call it vacation brain, we did it, it is visually STUNNING but very high-end. More to the point, our sale person put in writing, and it saved us when we came home, followed our contract and proceeded to rescind our contract [MEXICAN LAW NO MATTER WHAT THE CONTRACT SAYS, YOU HAVE 5 BUSINESS DAYS TO CANCEL/RESCIND YOUR CONTRACT AND RECEIVE A FULL REFUND BUT BE PREPARED FOR THEM TO ENGAGE IN EVERY DIRTY TACTIC TO AVOID CANCELLING YOUR CONTRACT, THEY WILL STALL TO PAST THE 1 YEAR MARK - CANCEL/DISPUTE YOUR CREDIT CARD CHARGE IMMEDIATELY AFTER FOLLOWING CAREFULLY THE DIRECTIONS TO CANCEL YOUR CONTRACT AND DON'T TRUST A SINGLE PROMISE THEY MAKE YOU, I.E., THE MANAGER WILL CALL YOU AND TAKE CARE OF THIS, THEY WON'T, THEY LIE, WE AND FRIENDS TOGETHER WALKED THIS VERY DIFFICULT ROAD AND THEY PUT US THROUGH HELL EVEN THOUGH WE FOLLOWED THE RULES]. Our salesperson ensured us residual income, told us just like this other person we could make money renting it out but they undercut their own "owners" while still trying to sell remaining units, they lied and told us and wrote to us that we were not legally allowed to cancel (this written communication saved us as we pursued this through the Mexican tribunal and won as they violated, in writing, every law put in place by the Mexican Consumer Protection Agency in selling us this timeshare). Our salesperson continued to call and email in an abusive manner and the truth of the entire transaction, we were honest with our income and this is a high-end property and was completely out of our price range. Recognizing this we politely cancelled and followed the proper method to do so despite their every effort to thwart this cancellation, our salesperson was highly intoxicated and continues to harass us and we recently had to file another complaint with the embassy. For those of you that are happy, terrific but how on earth is this worth it with the highest maintenance fees I have ever seen in Cabo? They double every 5 years and you still have to pay your flight so why not just go through their office and continue to rent while they are (and have for at least 4-5 years) offered competitive rates via Expedia and the like to market more units. I would be furious to know that I am paying 5 times more for something I really do not own. I am glad you are happy with your experience but give this guy a break, they are notorious for hiring some of the most aggressive and unethical sales representatives and I say this having attended the Mexican Tribunal (which is comparable to U.S. court) and finding the person in charge holding them accountable for "egregious sales methods not in accordance with Mexican laws". It is a terrible feeling to go on vacation and have a property that you feel will be your home away from home take advantage of you. We continue to love Cabo and visit yearly but their are other properties that ARE ethical and beautiful and I don't need to own anything, I just hop on Expedia and book and enjoy my vacation. I put the equivalent of the maintenance fees in the bank and it funds a nice high-end vacation for us every other year (excluding airfare), we are able to book nice suites. Point being, timeshare purchase is not right for everyone, I personally don't see where it would ever make sense financially UNLESS you have endless miles to use or you are just exceptionally wealthy and the expense is a blip on your radar. Larry, you have my deepest sympathies, don't let them have anymore of your energy or emotion, I know what you went through 100% and I am so sorry. Just don't take it out on Cabo, we did that for a bit and it's really the resort, other resorts are more above board but you sound like us and you don't need a timeshare to travel in style. Good luck!

Agree with this respondent 100% . My husband and I got involved with Marina Fiesta and Hacienda Encantada through "Genesis" Collection. We paid them $8000 for no annual fees but only paying when we used the timeshare. Unfortunately, after we purchased and were home making a reservation, we discovered that to use the timeshare, you need to go through their "Mother" Company, RCI, and pay a fee for its use. Since we already are members of RCI, we are paying twice for the exact same thing - and lost $8000 in the process. Amazing what happens to thinking power when you are in a beautiful country, totally relaxed, with visions of returning annually. Chalk this up to a very expensive mistake.

I have been a member at Marina Fiesta for years, although we haven't been able to use for the last 9. Reserved our rooms for January back in October. Now the membership number just plays music, the 10 0ther numbers I have been giving are incorrect numbers or get a busy signal.
No email response.
I am unable to confirm my reservation. What do I do

Just testing...

I purchased a 2-bedroom suite a couple of weeks ago while in Cabo. I am going through some challenging times right now that may force me to cancel the contract although I know about the 5 business day period to cancel. What they offered was very appealing to me since I am someone that could be called a time share addict, I own 7. By doing this deal I would get rid (sell) 4 of the timeshares, a service they provide for a fee $927, and at the end of the process, no more than 180 days after you sign, you will get the money they offered for your property which in my case, after selling all 4 properties, I would end up with $10, 000 dollars in my pocket, after paying off Hacienda Encantada's 2-bedroom purchase. I trusted the rep that I worked with, I rather not display his name here in case he does call me back as I asked him to do earlier today telling him it was important, he has been very responsive and even allowed me to stay 3 nights at a studio unit for free. Very well appointed room, I was very impressed! I don't know what to think of what some of you have said on this post, I would hate to find out that this was yet another scam and that some or most of the things they promised me are not true. I will give this guy a chance to call me back and see how things develop, I will update everyone who is interested when a resolution is reached. Thanks!

I was told the same story about them selling/buying back my other timeshare when I purchased in 2014. It's been over a year, I have yet to receive a check. I also have yet to receive a response from my sales rep (Eddie) or the company that "helps" you sell the old time share. The resort is nice but their business practices are unethical. They have also told me about "selling back weeks"...TBD if that is a possibility. If anyone has a good contact I'd appreciate it.

I feel everyone's pain. I bought in phase 1, ocean front 1 bedroom studio, 2008. Paid $12, 000 cash. Many claims of being able to select resort before depositing HE and having better trading power was false! 5% increase evey year in maintenance fee. Now I call HE looking to sell since I don't use it, they said no services for members to sell like other timeshare resorts do. How do I get out? I have never rented mine out...could someone describe how you go about doing that? What site to list with? How much to ask? Thanks Sad Sue

I RECENTLY BOUGHT A TIME SHARE THRU THESE FOLKS AND AFTER READING ALL YOUR RESPONSES I CAN TELL I GOT TOOK FOR MY 898.00 USD DEPOSIT. DIDNT REALIZE HOW BAD THINGS WERE TILL I GOT BACK HOME AND I CANT GET AHOLD OF ANYBODY THAT WORKS FOR THEM. I KNOW FOR A FACT I WONT BE GETTING MY DEPOSIT BACK I JUST WANT TO MAKE SURE THEY DONT GET ME FOR ANYMORE MONEY ON MY DEBIT CARD.

PennyB here...I just Wrote a whole long post and it disappeared through some technical glitch. Too frustrated to start all over with so many details. Suffice it to say we have invested over $25, 000 in a two bedroom villa at the residencies at HaciendaEncantada still owe 15, 000K. Every promise that was made was a lie. We turned in three Westin time shares including one in Hawaii, paid additional $10, 000 (roughly) to get them sold. They have been sold. We have yet to see a penny and our promised 2018 maintenance fees which were paid by us to allowed the transactions to take place. Scam, scam, scam ! It’s time for a group of us who have all been taken to bring a lawsuit to recover At the minimum, our losses. Anyone interested? HELP!
Oldbride63@yahoo.com

We were also scammed. We were promised rental income which was a MAJOR and substantial selling point for which we agreed, but now are told the rental income was embezzled. This was through an agent of Hacienda Encantada's named ITX, and the person that runs it (Paige Peters) acted fraudulently and is in bed with the resort and there sales team.

Can anyone tell us what recourse we have? Thank you!

Today I was a fool and was scammed by HE
Told me I could sell back my 2 timeshares
It is to a third co elite property holdings which ask for more $$ w no guarantees they will sell
All connected-RCI. Wyndham . Endless vacations . Genesis etc etc
Tomorrow I will try to cancel contract
Will call CC co to try to cancel down payment
Of course right now I’m getting pop ups on here from timeshare attorneys!
The whole business is a scam. Any advice?

I did not read through all of the previous comments, but my story has similarities to those I did read. My husband and I purchased in the Residences at Hacienda Encantada in 2014. We have always been very happy with our vacations there, and are always treated very well by everyone who works there. We did fall into the sales net in 2015 by buying another contract where we could put the primary and loyalty weeks into their Rental Program, which would pay for all our maintenance fees + the maintenance fees we carry on our Marriott Vacation Club - what a deal right? So, the rental program did not really exist and we have yet to make a dollar in rental income. Earlier this year, my now x-husband and I went down on separate vacations, of course, and we both got scammed. We were told that the only way to remove one or the others' name from each contract was to buy a new contract and the old contract would roll into it. They did just that, and we had to pay close to $40k EACH to make that happen. I understand that the sales manager at the time and my sales rep both have been fired since Feb of this year, not that it makes me feel any better. Today a new Customer Service rep is to call and help me understand the value of what I had to buy. Fingers-crossed there is something in the contract that adds value. So long story short, combined, we now have invested close to $160k into the resort, and we each take one week of vacation there a year. I don't know if the lesson is to not trust anything they say, or chalk it up to stupidity on our part. Anyway, sales aside, I have a wonderful experience each and every time I vacation there.

I purchased 2 weeks, 2 bedroom suites early contract number under 200. Went there every year with my 6 kids and loved it. Ya, they promised me rental income but I purchased it to enjoy with my immediate family. I have since added on two villas and my kids have all grown up and left home. The entire family rents rooms from me every year and we go down and have a blast. The resort is beautiful but the Sales Managers are barracuda of the worst class. I sit with them every year as they tell me how stupid I am for not adding more time, space, or amenities to my existing contract. So I am finally immune to their poised and my entire group enjoys the free breakfast and and drinks. I just received a proposal in the mail to rent my units to Elite Property Holding (EPH) for 14, 000 per week.
An obvious scam! they said they already have a client that wants my units and I would have the money in my account in two weeks. Sounds too good to be true so I will pass. Has anybody ever received a dime from EPH? I love my villas and my family +20 go down and have a great time every time at HE. But stay away from the sales staff unless your no is no. I have priceless memories with my kids and are making new ones with my grand kids. Fortunately, renting units to my family has already created an annual waiting list so it works for me. In Cabo with a big group every Thanksgiving.

see ya there.

same experience... Love the resort but the sales tactics are despicable.
In 2015 I fell for "Maintenance Recovery Program" ($1, 095 to sign up) but impossible to satisfy all "requirements", non existent websites, etc.
And then 2016 fell for the "Walk Away Assurance" ($2, 900) in 10 years i would get $70k back. That website is gone and i know i will never see any of that $$$ again. I guess i should feel fortunate to be only out $4k.

How was it resolved?

We purchased a one bedroom at H.E. in 2016. We also purchased Walk Away Insurance that would buy back our timeshare in 10 years if we were not happy. We were also promised rental income if we chose to not use our year. Well we have never been able to rent our week. The company that we have to use was never responsive and went out of business. Our only option now is to try to rent it using a third party like Redweek.com. The maximum it can be rented for is about one half of our maintenance fees. As far as the Walk Away Insurance, there is fine print that they will only buy back one out of 10 timeshares! Good luck being that one out of ten. There sales department is very unethical and deceptive. This experience has been an albatross around my neck for years and one of the worst experiences of my life. So much so, that I have never stayed at the resort since I purchased the timeshare back in 2016. How can we be a part of any class action lawsuit?