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Happy Dog Place
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www.happydogplace.com

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1.7 6 Complaints
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Happy Dog Place Complaints 6

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K
11:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Happy Dog Place Expired dog treats and incorrect amounts shipped

Back in January we ordered a 72 pks of More Chicken Hide Dog Treat 5". They sent us treats that expired in July 2020. We contacted them via FB, since Amazon is worthless. Not only did they never resolve it, when I went to their FB message for our new issue it appears they never even read the message. It is still there with the photo of the expired treats since Jan (also attached picture). Although we were upset, our dogs don't enjoy anything else so we ordered more. On 20 SEP we order (through Amazon) (2) 72 PKS at almost the price for one with he deal they offered. On Sat we received a small box with 2 bags of treats that each have 72 individual treats, NOT 72 pks each. I tried to report to Amazon the delivery wasn't correct and it gives me a message stating they cannot be returned or refunded. We have order from this company for about 5 years and IF they do not answer our messages and remedy this we are done. I will also contact the BBB because any company that doesn't allow customers to communicate the good and the bad, doesn't need to be in business.

Desired outcome: I want the other 120 pks owed to me. IF they really want to make things right, they will also send an additional 72 pks to replace the expired ones we couldn't give to our dogs.

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M
10:51 pm EST

Happy Dog Place pig nose chews

They made both my dogs sick. One puked up shards of pig nose (picture sent to them)..
They didn't care that it made my dog sick. They wouldn't refund my money because they said it was on sale and on-sale items can be returned to refunded. I tried to dispute it with PayPal but they declined my dispute. Easy thieves they don't honor their product I don't even have contact information for you to work with them when they screw you over.
total thieves

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6:36 pm EDT

Happy Dog Place oratene oral care package of two 8 oz. bottles

Our June 5 order via Amazon was never delivered. The tracking information stated that the order was shipped on June 7, and was damaged, and returned to the company on June 8. Amazon stated that the seller was responsible for re-shipping or refund of the $45.64. I have contacted Happy Dog Place twice but not received any answer and the company does not list any telephone number for consumer contact.

Below is the tracking information from Amazon.com, followed by Amazon's advice to contact the seller.

Shipped with Amazon
Tracking ID: TBA305366086000
Sunday, June 9
8:00 PM
Package delayed in transit
6:00 PM
Package delayed in transit
Saturday, June 8
1:23 PM
Package damaged and returning to shipper.
8:09 AM
Package departed an Amazon facility
Baltimore, MARYLAND US
Friday, June 7
Package has shipped
Times are shown in the local timezone.

Response from Amazon.com:
"Here is a copy of the e-mail that you sent to Happy Dog Place. No further action is required on your part. Seller will communicate to you if there are any questions or comments"

The e-mail to Amazon said: said:
"This item was, according to the Amazon tracking info, damaged and not delivered, and no replacement order has been sent. Please re-send the item or refund the order.
Here is the tracking info:" (followed by the tracking info).

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Is Happy Dog Place Legit?

Happy Dog Place earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Happy Dog Place to be a trustworthy company. Although there's a 16% resolution rate for customer complaints, which deserves attention, Happy Dog Place is known for their high standards and safety. If you're thinking about dealing with Happy Dog Place, it's wise to check how they handle complaints.

Happydogplace.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Happydogplace.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Happydogplace.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Happy Dog Place has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 16% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • A user on Complaintsboards.com notes that they were interested in purchasing a product from Happy Dog Place, but after conducting a search on multiple review sites, they were unable to find any reviews or feedback. The user advises others to be wary of the company's lack of online presence and to consider alternative options.
  • The website belonging to Happy Dog Place has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
ComplaintsBoard
D
8:20 am EST

Happy Dog Place pet sweaters

I have been basically ripped off for $50. I ordered pet sweaters for my several dogs, and very carefully used the sizing guidelines. When I tried them on the dogs, they were NOT the right size. Only one fit the smallest dog, and barely. I am not being allowed to return them, because the packaging has been opened. Let's look at this: I was sold defective items, and didn't discover the defect until the packages were opened - and now I can't return the defective items because the package has been opened. Merry Christmas. Thanks a lot.

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1:41 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Happy Dog Place has left an official reply on this complaint.

Happy Dog Place return product got no refund

I ordered two mesh harnesses for my dogs. I had to return one of them because it was too small. I contacted the company and explained my situation. They instructed me to send it back to them and they would exchange for me. They provided me the mailing address which to send it to. To date, I have not received my exchanged harness it has been over two months. I contacted the place and they stated that they have not received it. Here are the last two communications I received from the company.

"Sometimes the packages get lost in the office and then they show up if that is the case we will let you know"

"If the harness you return was not insured and was not received by us we can not provide an exchange for something we did not receive"

I contacted the company and was told what to do and I did it. No where did they suggest insuring the package and you never get anyones name, it's always the "happy dog place". Needless to say I will never order anything from this company again and encourage you not to either.

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tim fuller
Estero, US
Dec 04, 2014 10:50 am EST

the specs on the harnesses are incorrect and refuse to admit it--- will not refund for incorrect info-- would not buy from this company since do not treat customers correctly---not truthful--- and no full refunds

ComplaintsBoard
M
12:00 am EDT

Happy Dog Place dog treats stunk!

On their website, happydogplace.com. when ordering it states that their braided bully sticks are odorless. But when i received them they all stunk. Their response was that they might have a slight smell in the beginning but that it would go away and that they were expecting a new shipment in a month and if the smell didn't go away then they would have me send mine back and replace them... Sure i was going to wait 30 or more days and not give my dog any treats. I also had printed out from their website my exact order which stated that these braided bully sticks are odorless. I will never do business with happydogplace.com again and i received no satisfaction from this company so i hope others will heed this warning! I have purchased from other online companies with odorless braided bully sticks and the did arrive that way. It is very frustrating when paid more for odorless and didn't get what was promised. This is my very first complaint on any online company that i have purchased from so i feel ripped off!

Read full review of Happy Dog Place and 4 comments
Update by mary madison
Oct 14, 2007 10:08 am EDT

Alex, All I was saying was that they were not odorless and that is what I paid extra for. Also, I did contact the company and they said I could ship back this large order and they would replace it but it would be for about a month. Never offering to pay for shipping on this very large order. How would you feel? I am also happy to hear that you and others have not had a problem. It is just buyer beware. Also, I still have some...and they still stink...not very odorless 10 months later...ya think!

Mary.

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Barry Bash
US
Aug 20, 2018 11:22 am EDT

sent the wrong item Bought a KONG Squirrel got he Kong Mouse they want will not send correct item wants me to pay return shipping and restocking fee for the mistake they made.
The item bought was $6.50 item sent was $1.75 and nothing but hassle over something so stupid

P
P
Patricia ashby
Southampton, GB
Dec 02, 2012 4:28 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Ordered dog boots of this company. They are impossible for any dog to wear them . Made completely wrong. The dog cannot bend its leg. They say you ordered them and they will deduct £2.76 out of my refund. What a shabby company. Don't use them.

CPNexus
CPNexus
BH, US
Dec 03, 2012 12:15 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Why the hell would you want to put boots on a dog anyway? >.

J
J
Jessie.
Jul 07, 2008 3:55 pm EDT

I want u tranning my dogs.

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Overview of Happy Dog Place complaint handling

Happy Dog Place reviews first appeared on Complaints Board on Jul 1, 2007. The latest review Expired dog treats and incorrect amounts shipped was posted on Sep 27, 2021. The latest complaint return product got no refund was resolved on Oct 15, 2009. Happy Dog Place has an average consumer rating of 2 stars from 6 reviews. Happy Dog Place has resolved 1 complaints.
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  1. Happy Dog Place Contacts

  2. Happy Dog Place emails
  3. Happy Dog Place address
    1626 West 9 Street, Brooklyn, New York, 11223, United States
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  5. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Happy Dog Place Category
Happy Dog Place is ranked 33 among 47 companies in the Pet Stores category

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