Harbortouch Payments review: bad information 76

PizzaGirl - it sounds like you purchased the old system they used to sell before the free program (Prior to 2011). The sales process was the same back then as it is now. The sales rep sold the POS system to you. It is their job to make sure the POS works for you. In that regards, Harbortouch simply fulfills the orders they get. If something isn't working for the merchant, they can only do their best to fix it as much as possible. Since corporate doesn't sell the system and relies on its agents to sell them, they have to assume the merchant knows what they are buying and if Harbortouch does fit their needs. The person you should be upset with is the independent agent that sold the system to you. Harbortouch has evolved from the days of when they sold POS systems several years back and are much better at programming & the whole process in general.

This is such a lie! HARBOR TOUCH WILL TELL YOU EVERYTHING YOU WANT TO HEAR TO GET YOU TO SIGN THEIR CONTRACT! Their rep will tell you everything you want to hear. They don't care weather it works for your busines or not! On top of that you sign the contract before you recieve the equipment! This is how they do business.. I had their pos for two weeks finally had a training and qickly realized their software was not built for the sevices we offer. I called and called and their only response was you are in a contract with us.. This is the last thing I thought I would have to deal with:( I do have some steps I am taking so if you need my advice before going with HARBOR TOUCH feel free to ask

The CEO's email address is Jared@Harbortouch.com

I Have been an IOS Agent for Harbortouch for over 3 years now. I owe a Computer Service Company here in Florida and have been in this business for over 18 years. That is how I met the fine people from Harbortouch. I have read all of the complaints above and don't agree with all.
1. Tech Support: always more than 5 tech working at all times. Then up to 20+ at peak hour's of the day 7/24/365 "IN HOUSE" not remote home ! That Complaint came right out of left field. BS!
2. The System is $0.00 upfront cost ! Merchant must have in house wiring "Cat5" and Battery Back Systems. Sam's Club around $80.00 Each and UPS Shipping Charges ! Give me a break !
3. Best Merchant Service Rates in the USA. "By Far" Harbortouch will beat any one's Rates, "Bottom line".
4. Most Places of Business that I am setting up don't have $15, 000.00 to $28, 000.00 up Front ! With Harbortouch your total out of pocket for 3 POS Systems, installed and set-up and working for 5 Years is around $13, 000.00... OMG it's a no Brainier... Always remember there is always 2 sides to all stores ... Then you have the Guy that would ### if he was hung with a new rope. LOL...
Remember do loose all your cash upfront ! You could be doing something else with that cash ! Like building up your customer Base and Promotions ! and Making more money.
Most of my accounts are up by 25% + After installing Harbortouch POS Systems. Be Smart

I just went through a nightmare experience with the HarborTouch system. After an initial attempt to install the system without any prices or only about half our menu programmed I insisted they stop and program the system before installation. They were reluctant and tried to convince me that when they did the training I could program it myself. Over a month later they finally put in the correct data and installed the system. There were immediate issues and that's were the real problem started. THEY DO NOT ANSWER THE PHONE AT THE CUSTOMER SUPPORT NUMBER. Over 4 hours on hold over the course of several days and no attempt was made to fix our issues. They would occasionally come on line and take our number with a promise to return the call but never did. I begged one rep to please resolve the issues before the upcoming weekend and was promised they wouldn't leave me hanging. Nothing was done and the weekend came and went. Don't take my word for it. Before you sign anything call the support number [protected] ext 778 or 792. Call at different times day and night and see what you find out. I canceled my contract and am returning the system.

The best number to call for technical support is [protected], option 2. Your agent is there to get invoked if needed. Reach out to him/her!

Curtis Stevens
www.harbortouchs.com

7:47 Pm I just called the support number as the CEO asked. On hold for 47min. Their music is nice.

I would like to give everyone on this board a reality check. If you have a CEO of a company writing responses or reps writing responses to complaints, they obviously aren't spending their time wisely or have something to hide. Let your product speak for itself. Every product will have good and bad reviews. From what I've seen, the companies that DON'T advertise or talk about how great they are, the ones who use word of mouth and referrals to generate business...those are the companies you need to see about their POS system.
I don't work for Harbor Touch or any other POS provider. Trust me, I'd love to form a relationship with one of them so they could offer my services to their clients. I will tell your that the rates quoted on the Harbortouch website for their competitors is not true. I know this because I regularly broker out to First Data, TSYS, Global, Vantiv & Paymentech for pricing proposals/quotes for my customers credit card processing if they wish. When you have 4 of the 5 largest processors in the world bidding for your processing business, you will get the lowest rates. Based on volume, the quotes are anywhere from .05-.15 % over interchange and 5 -10 cents per transaction, and 15 cent batches. Don't let a website fool you into thinking their posted "competitor rates" are accurate.
I handle cash advances and working capital for business owners. That's my niche. The problem with most cash advance companies is that they pull the payback from cc sales, which won't work when you have to use HT for processing. We do that, however, through bank ACH, so it doesn't matter if you are stuck with a proprietary processor for processing, which I would never recommend doing.
As a NON POS guy and a NON CC Processing ISO, I have a unique perspective on both of those industries. So here is my pitch...why spend $13, 000 for a system you can get from other companies for $8000 and be able to choose your own processor? If you don't have $8000 then call a company like ours to get that money to outright buy the system and repay it back over the next 8 months. Are your going to get a good rate like a bank would give you (if they were loaning money) for an unsecured cash advance. NO. With us, you will payback 35%, so $8000 is a $10, 800 payback...but can you get that money from a bank. Not in this economy. If you have a question or want to hear more: admin@intellcard.org (admin at intellcard dot org). Thank you.

John

How is your post not self-serving when it has nothing to do about your company? Cash advances are extremely costly. 35% payback in 6 or 8 months equates to what APR? They would be better off charging it on a credit card and paying that.

When you have a CEO taking their time to respond to negative comments, it demonstrates that they truly care about their company, the brand and their clients. Ignoring the posts is the worst thing to do. I don't know of ANY OTHER CEO of a company Harbortouch's size more readily available than Jared. I can't imagine how many emails he gets on a daily bases and who knows how many hours he works vs sleeps.

UPDATE: Yes, Harbortouch has had some growing pains and tech support was affected for a short period of time. Things are back to normal now and hold times for tech support is a matter of minutes at most. All of my merchants are getting through with no problems at all times of the day. All companies are subject to problems, the important thing is it gets fixed!

In reply to why would they want to go with us when they must process credit cards through our company? Here's why. With our business model, we are becoming long-term business partners. Our sole focus is to continuously develop new POS features that will increase your sales, as our business is derived from the credit card processing and not the sale of equipment. One way we are dedicating ourselves to increasing your processing volume is by staying current with advancements in technology. For example, our newest mobile payment application from Tabbedout.com allows your customers to pay their bill with a smart phone. This saves time and increases sales by having faster table turns. Even with all of these improvements, our software remains easy-to-use. Purchasing one of our systems is only scratching the surface of what Harbortouch will do for you.

Curtis Stevens
Independent Harbortouch Sales Agent
www.harbortouchs.com

Harbor touch is the worst company in the world, the system sucks, customer service sucks, tech support don't speak English and they have no knowledge of there own system and it takes forever to get to them, I was looking for two POS Systems and I found harbor touch on E-BAY for $1.00 then someone from the sales people called me and lied to me the whole time about there stupid systems, and I did order it. they advertise ON SITE TRAINING AND 24 HOUR TECH SUPPORT, but its all lie, when I received the equipment a few days later a teenager with a back pack come to my store and said he was here to install the system, which he did and the I asked him how to use it he said he does not know anything about the software he was just here to install it. we had to make appointment from someone at the tech support to train us and we had to go by there availability which was 7:00am three hours before we open for business. and the training was only 20 minutes. from the very first transaction we had problem with the system, problem with credit card transactions, system freezing, by the way the system were supposed to be Brand New but they were all used, we had the system for 2 months during those two months we went thru three different systems and they were all crap. do not do business with harbor touch I promise you will regret it.

I too was sold on the Harbor Touch System. At first, it seemed like a great concept. The idea of not shelling out all that cash in exchange for allowing them to have the credit card processing portion of my business. The rep was very nice and thorough so my complaint is not with anyone other than Technical Support. First of all - I spent numerous hours on the phone with the programming department to go over my entire menu and all of the little nuances that we have with special requests, etc. They were very friendly to deal with but here is where my problem was with Harbor Touch. First, I received the wrong system -- I was signed up for the Q.S.R. program(quick service restaurant) but was sent the Hospitality program instead. Not knowing the difference between the two (since the only pictures I had from the catalog showed only the hospitality program) I began spending hours fixing all the little details that were not completed in the programming stages as I was told they would be. I spend at least 40 hours re programming the software to accommodate the needs of my business. It still was unable to keep up with the heavy volume of take out orders. I kept in t ouch with my rep who was great and sharing my concerns about how it was quicker to simply write the orders down instead. We had angry customers screaming and yelling because it took so long to input one simple counter order(grinders, pizza, salads, etc) . After going back and forth with my rep and a senior tech support specialist about how unhelpful this system was -- I was told I was sent the incorrect program. I was supposed to have QSR. I was relived at first because I thought for sure this would solve the issue with the software. So, I take my first vacation in 10 years and spend 4 hours on the phone with another programmer going over the same exact stuff I did the first time. I had already emailed them our full menu and a list of all of the mod's etc. But I did it in hopes that this system would help me with my business. About 4 weeks later, new hard drives come in the mail. A tech - outsourced by harbor touch was very helpful and told me that this was a common mistake with Harbor Touch. So, the new program is in -- looks great, colorful easy on the eyes, etc. So, let's give it a trial run...Here we go again, half of my food mod's were not in the program. This time it was harder to manipulate the system because it was a maxtrix style program. With hours spent on the phone with the programmer(s) I finally got things just about where they needed to be. So, we're ready to roll -- or so I thought...there were some printing issues(Chinese Character fonts bordering out slips). I called, e mailed them copies of the receipts, etc. They log into my system for an hour or so -- when they are done, nothing will print at any station at all. Great, I figure this is an easy fix -- so imagine my disappointment on day 15 when my system is still not printing at all and is purely ornamental! To sum it up, I was expected to continue to pay for a system that did not work at all! I could not use it even if I wanted to, which at that point I did not. By day 16 I told them to come pick up this piece of garbage. It's been 4 months and the system is sitting in boxes in my basement while I continue to receive letters stating that they will put me in collections for non payment. I had to hire an attorney because in my opinion they were not able to live up to their end of the agreement. 16 Days was more than enough time to fix a simple program issue. They could have rebuilt me a whole new system in 30 days. The rep who sold me on this has since quit the company and started with a new one and indicated that her decision to leave was based on how poorly I was treated by corporate customer service and other similar customer issues as well. I don't doubt that some people have had good luck with Harbor Touch, but it's more important to know about the people who haven't when the fate of your business remains partially in the hands of their technical support team who can't solve a SIMPLE PRINTING ISSUE! I felt really confident continuing on with these guys! NOT! My advice, read user reviews, do lots of demo's and go see some live at other restaurants.

Harbor Touch is the Bottom feeding ### of the POS industry that prays on Merchants that don't have enough capital for a system in their initial start-up phase. You are taking on a partner whose "cut" gets bigger and bugger over time.

Harbor Touch is the bottom feeding ### of the POS industry. They head fake merchants by telling them they don't have to put any money up front then jack up their processing rates and charge astronomical fee's for awful tech support. You essentially are taking on a partner whose "cut" gets bigger and bigger over time.

Sorry about the repeat, did not know the first one posted, LOL.

John,

I have responded to a lot of comments for the past two years. Your comments are the least authentic. You state no facts but simply slanderous comments. Based on what you said, how could one believe are you an actual client of Harbortouch and not just a competitor trying to discredit your competition? We don't pray on anyone. Because of our business model being wrapped around the processing, we are able to provide a POS system that was once very expensive to merchants at no upfront cost. We have millions invested in thousands of systems across the country. No one else is making such investments into these merchant's businesses. Plus, no other vendor has such an invested interest in their success than us. The more business we generate for them through the POS, the faster we recoup our investment. Simple as that. I have hundreds of satisfied customers across the country to back me up.

Curtis Stevens
Independent Harbortouch Dealer
www.harbortouchs.com

There is no such free POS system, They send out their dishonest salesman to convince you that there is 69.99 a month only fee, But God wen you are in, you get all the surprise sooory fees, my first month I got a surprise fee on top of my 69.99 in the amount of $54.00, they said its quarterly charges, my second month with them I get $89.00 deducted from my account, no explanation no previous billing, they just deduct. I ask what is the 89.00 for? they said some God knows security fee. I wonder what will the third additional month fee surprise will be. I ask the salesman for the early termination fee, he said $500.00.. harbor touch accounting said must pay 69.00*60 month 4150.00. beware business people dont do same mistake.

I just got a new charge today also in the amount of $12.00 from harbortouch, they just keep on dipping into my account with no previous notice as to for what and why .

Dolce Crepes and Gelato Cafe
[protected]

I have a open complain with B.B.B against harbor touch and guess what their response was to the complain? they said that I was not their customer and I was a customer of Harbor Touch in Philadelphia! seriously ? Harbor Touch is nothing but FRAUD AND SCAM, Stay Away, and anyone that says anything good about them is either works for them or some how getting paid. they stole over $2000 of our credit card payments, they never deposited into our account, and when I canceled the services they said that they have to hold the money for 6 month then they will send me a check, it has been over a year and we still have not received our money, we are in the process of taking them to court. if you ever deal with this company make sure you record all conversations and keep all documents. every single one of them will lie to you about everything.

I've read everyone's comments, and am infuriated by the individuals who continue to stand up for a company that is doing nothing but dragging us down. For the most part, we are small, independent, mom-n-pop hospitality operations, which, in this economy, are fewer and farther between. Largely in part, due to miscreants such as those at Harbortouch. Similar to DP CT, above, I was sold on the concept of the POS by an engaging and friendly sales rep. I tried my best during the "building stages" to communicate exactly how our bar/restaurant operated, and kept running into walls. One person would call and ask the exact same questions as those I had answered with someone else only days before...?
Anyway, we entered into a merchant services contract w/ Harbortouch, and had our "Free, High Quality" POS system installed in October 2012. After several "fixes" to our database, during the first few months, we are still unable to gather the correct monthly sales taxes, nor get appropriate employee hourly reports, which, in fact, DOES NOT reduce accounting and bookkeeping expenses, nor keep correct inventory, as promoted within the literature. However, the largest issue remains the system's inability to keep tickets/tabs open without crashing when trying to access them, and then having the tickets disappear, along with the customer's balance, and subsequently, being unable to find them. To date, over $2000 in open tabs have vanished. Leaving us unable to exactly recreate many tickets, due to the inaccurate database, and leaving customers with a very unsatisfied experience. Upon every call to Tech Support, I'm given the exact same story..."I'll submit a ticket to our database specialists. Someone will get back with you. What is a number where you can be reached?" At this point, I could be one of their Tech Specialist. I know the script that well. But guess what? Not one time has anyone ever called me back! And every time I ask for the person I spoke to last, I get the same response..."I'm sorrry. He isn't in today." Go figure?!?
After a year and a half of weekly/daily complaining, we were finally provided with a new CPU, which has not resolved the ticket issue, and, in fact, has made the events happen with greater frequency. Our attorney has informed us that although the company may not spend a great deal on R&D or Customer Service, they spare no expense on attorneys to generate their iron-clad contracts, because at this point, our only recourse is a trip to Pennsylvania for arbitration, which offers us little chance of any resolve, and most likely no recoup of the lost revenue.
I must agree with everyone else about the fees, as well. They continually increase, and believe me, I've read the contract with a fine toothed comb. That doesn't mean I have to agree nor think that their business practices are fair. They do prey on the small and less soluble businesses, and once they have us by the "short hairs, " there isn't a thing we can do to get out of their grip.

Everybody on here seems to be griping about the POS or other payment systems offered. Why are so many small Harbor Touch clients not getting their payments? I know two small business owners who have seen their credit card settlement time extended from 2 days to 28 with all sorts of promises, yet no cash in their accounts. What's going on with these people?

Omg the ### ive been dealing with harbortouch i cant believe that jared the Supposed Presedent of this company actually wrote on this page Now i really believe that this company went to ### Its tech people are just trained telemarketers to put you on hold so they could read their script They also sent me a tech out who asked me what my register was I told her its your equiptment she said oh then she had no cell phone used my restaurant phone to have the tech at harbortouch tell her what to do 2hrs & she said they will call you i cant fix your problem So i will be coming to see you guys at harbortouch to give you this one & its only one (P O S)Which means Piece of ### and to check out your area 51you guys hide in

I am an independent sales agent for Harbortouch. I have represented them for over 8 years now. I started with them when they offered the early systems as a lease or purchase. There were some problems at the beginning with systems they purchased through Toshiba and they replaced those that the merchant had problems with. Harbortouch formally known as United Bank Card was the first company to give truly free credit card terminals to merchants in exchange for credit card processing. Up until them, merchants had to purchase terminals at inflated prices or lease them at 10 times their cost. Even today the banks convince merchants to sign long term leases for terminals that cost us under $200 and wind up costing the merchant $2500. Harbortouch started a trend in the industry that is still going on today with other companies following suit to be competitive and give free equipment. Harbortouch went further and had Casio build a customer Electronic Cash Register for them. It was programmable and had a built in credit card terminal. They give these free to merchants for processing with them. Harbortouch still offers all their equipment for free. Now comes the POS System. No it is not truly free. The merchant has to sign a 60 month agreement with a service fee for each terminal and agree to process through them. Harbortouch has one of the best programs on the market. I sell other POS systems and Harbortouch by far is the easiest sell I have. The merchant does not put up a dime. Harbortouch builds their data either menu or retail inventory, ships it to them for a small fee ( usually $25 ground), has a tech come to the location and install it. The merchant is trained through webinars and DVD on how to work the system. On top of that, the techs will go online to make changes or repairs 24/7 at no cost to the merchant. I fthe terminal fails and I have never had one fail out of 100 of them I have placed, they will replace it overnight free of charge to the merchant. My other companies that I represent, will try to fix it online. If they can't, they will have to send a tech out to the site. If the merchant is not under warranty, then the merchant will have to pay around $200 for a service call and then the cost of repairs. Harbortouch warranties their product for life as long as a merchant pays a $20 fee each month. Now everyone of the processing companies I represent has come out with some type of POS system to offer and they are all more expensive per month than Harbortouch. They have over 125, 000 merchants that they process for! They now construct their own systems in Allentown, PA where they maintain their complete operation including Harbortouch University where agents like me or outside installers now have to go to be certified. As far as the above comment regarding UBC as a processor, Harbortouch runs all their transactions through TSYS, the biggest credit card processor in the world and the sponsoring bank for Harbortouch, so I would not worry. Wells Fargo and Bank of America are not direct processors. They run there credit cards through First Data, the second biggest in the world. Wells Fargo is a sponsoring bank and so is B of A except B of A owns their own operation and does not sponsor other credit card processors to my knowledge. The end is that you can't make everyone happy and that is the reason I represent different processors. Each one has a specific need or product for my merchants. In the end, I tell my merchants that I work for them and not the credit card processors or banks. That is why they stay with me for years!

I won't resort to name calling like Jimmy The Man but I will ask anyone reading this post judge for themselves. Um..., btw Jimmy - we're pretty sure that you work for HarborTouch or UBC.

Is someone an idiot if they wind up paying more for a free system than you would for a regular, conventional mid-market POS system for which you paid a reasonable price for software and equipment and, if you opt, a service contract? Are they a bigger idiot if they pay more for this "free" system and it is inferior to the any of several mid-market conventional POS systems?

Wake up people, NOTHING is free and if someone is giving it away for free then it is worth exactly what you paid for it. Worse yet, when you find out that you are paying more for the "free" system you get to live with it for five-ten years. Convicted drug dealers get lighter sentences. At least felons get vocational training while they serve their time...

With HarborTouch you have to pay a lot of money while you serve your time. When you get done with HarborTouch you have to start over with a new POS system which costs you more money. By start over, I mean you have to retrain your staff on a new POS and rework your restaurant operations as you detach the leach known as HarborTouch and United Bank Card from the jugular vein of your bank account...In either case you get raped so let's not add insult to injury by paying lots of money in addition to the rape. I think I will take the hard time over HarborTouch.

Curtis - as a an employee of HarborTouch, your defense of HarborTouch is admirable but you leave out so much of what is important. Your company is rated very poorly by the overwhelming majority of those posting reviews on the Internet. The reason your company is rated poorly is because it is a bad company that misleads and deceives its customers.

Michael Orange - is it an idiot who claims to not work for the company for which he actually works? Nice try, Beavis...I hope they gave you a nice pat on the head for that silly attempt to defend the indefensible.
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Harbortouch is AWFUL! They are not good for use in Retail. We have around 40 stores and our pos systems always have issues and when you call customer service, you either are put on hold for long periods of time, the calls drop, or they say they will call you in 4-6 hours with the answer to the problem. Retail can not wait 4-6 hours or 24-72 hours to get the system back up and running. The Support Tech's are not very knowledgeable when it comes to fixing our issues. Trying to order receipt paper is a joke. Trying to talk to someone is a joke. Their hold times are ridiculous. We wish we never signed up with Harbortouch and will be thrilled to get away from them. Biggest mistake we ever made!

I have only had Harbortouch Hospitality system for 4 months and I regret getting it. I got this system because it did appear user friendly and it had the ability to create files in a format that could be imported into Quickbooks. Well, the Quickbooks stuff has never worked and Harbortouch has been telling me for 2 months they are working on it. So far my deposits are coming on time but I sure am concerned about the reviews I am reading that customers have delays receiving their money. I have my attorney working on getting me out of this contract with them.

I hate harbortouch pos call my pizza business and ask whoever answers the phonechill n grill auburn nh [protected]. the absolute worst pos ever and a unprofessional company.

Harbor Touch are FAKE's and THIVES! Opened my business in Dec 2014 and was promised a POS System for signing a 3 year contract. Opening day never received my equipment and they said it wouldn't be out until Jan 2015! Jan came and went and then I was told that the POS System wasn't available in my area. I was being billed $60.00 for the service that I COULD NOT USE! Because I had no equipment! I asked to cancel out the contract and they want $250.00 of my hard earn money to cancel a contract they never HONORED! If you cant use the service you signed up for because you don't have equipment, WHY should you have to pay! No one has any authority at Harbor Touch to make a call other then I have to pay a cancel cost! Had to go and change my business account so they wouldn't have a way to my money and the are now taking money illegally out of the new account! Don't get in bed with these crooks! Harbor Touch is a SCAM to get your money! I am not the only one that this has happen to! I say let's all get together and SUE there ###!Who's with me?

Harbor Touch is a credit card processing company. Their SECOND business is POS. They have terrible support and will deduct from your bank account forever. There are many POS companies out there that are specifically POS and will support you and be there immediately if there is a problem. I have a place in Northern California and we use InTouchPOS. We've been using them for 10+ years and have never had a problem. Their support is open 24 hrs and always get back to me within 15 minutes. I almost went with Revention, but their sales guys are sharks. They bad mouth every other POS company. Just seems like they have no ethics, so I went with Intouch.

They robbed me blind, refused to send me a cancellation agreement and kept all of my money. Coerced me to open a new business account and they robbed that one as well. They held all of my deposits but was steadily trying to take money out of the account. Stupid stuff like putting .02 cents in my account and taking .02cents out before they made my settlement deposits in the account. The bank charges me $30 every time they tried this. HarborTouch successfully ran the fees to $480 before I closed the account. In the meantime I kept calling them trying to figure out where my money was.

Hi people...Harbortouch finally cancelled my contract AND cleaned my new bank account out. I had to go make an emergency deposit. Now, to add insult to the stab in the face, I came back to the salon and checked my email: They had the nerve to offer me an advance to come back! I would be happy if they just reimburse me for the money that they stole and ran up on my account.

We have Harbor Touch in our business in Gainesville Florida and it has been the most miserable experience for our small business. If it wasn't for the fact that they are requiring a $6700 buyout of the contract I would through the system out the door. The system is not adequate for our needs as a bar and grill for multiple reasons. We cannot get the interface "levels" we need for menu options, and it "freezes" during our busiest times and then we spend typically around 45 min on the phone while the techs try to figure it out. We actually quit accepting credit cards because of the fees that HT charges, but were recently told we would go into default (forcing the $6700 buyout). So we just started accepting credit cards again, but the fees and inconsistency of deposits are causing our small business economic problems and because of HT we are likely closing our doors right after the Holidays.

My experience with Harbortouch has also been atrocious. I see so many comments about issues that have been the exact same problems that I have faced with this company. Not only did I also run into issues with false claims by the "independent agents" for which Harbortouch would not take any responsibility for mediation, but I had have problems all the way though because of Harbrotouch and their policies through their "customer support" (which is pretty useless). In attempting to determine contractual obligations through customer support, I have been given false information over and over again. The individual customer support reps themselves conduct themselves professionally; however, it seems apparent that they are not provided with appropriate training, not given the appropriate tools, or have to abide by unethical company policy. I highly recommend that anyone considering purchasing a POS system steer clear of Harbortouch.

Harbortouch is the worst business decision I have ever made. Our POS sits on the shelf as we continue to pay them. We were told we had a 2 year contract. We counted the days to end our contract. When we called them they told us we had a 5 year contract. I had two adults at the table when we signed papers with them. We were definitely told 2 years.

We requested a copy of our contract. Unless we cannot read, the 5 years are not on the papers we signed. I've read many other complaints about deceitful contract terms with them. Where there is smoke, there is fire.

I am going to comment on every board I can find to help future victims avoid this company. You can call them all you want. They talk the talk but cannot deliver on results. After 4 years we are not willing to try their solutions.

The above comments by the defender of Harbor Touch are false in the experiences of all the people except the defender.
My wife & I "inherited" a HaborTouch POS when we purchased an aleady-existing grocery store. The HarborTouch representives tried to "snow" us at every single opportunity during the contract inheritance process. They were visibly annoyed every time we asked a question, and either played dumb (easy for them) or ignorant (even easier), or responded with "you don't have to worry about that" or "we'll answer that later - SIGN HERE"... Now - months later and endlesss hours-long tech support calls where we're on hold for an hour, only to finally get HUNG UP ON, we've learned our lesson, and we've learned a few tricks on how to escape the clutches of their don't-tell-you-until-it's-too-late auto-renewals (there are several of them, and they're STAGGERED every 3 years and every 5 years, so even IF you watch for 1 of them and THINK you've cancelled successfully, you STILL end up SCREWED with the OTHER one auto-renewing - DOES THAT SOUND FAMILIAR TO ANYONE ELSE?