MyPrepaidCenter.com
Reviews and Complaints

I received Mastercard gift cards from my employer and am unable to access them. Yesterday, at a retail merchant, we wasted a half hour trying to redeem the value from my Apple Wallet. All 3 cards requested PINs to access, yet no PIN was ever set up for these gift cards. The website offers no resolution. The phone number has disconnected me every time I've called, even when I actually spoke to someone. He did not call me back. This is very frustrating, and I would like access to MY $$$!

I tried every single store listed at least once and i have been declined every single transaction. Ive linked the card to my wallet. Ive called the number all i get is automation. $50 on a card cant even purchase $2 item. I have nothing good to say about this company. I have to check my email for a verification code to check my balance every single time even though i have account with them...

I've tried to use my rebate card for an online purchase. The company I am purchasing from keeps saying the card issuer is declining the purchase. I have gone online and registered the card, and no changes. I have called and went through their entire phone menu. One option states if you are having problems with online purchases, to go to the website and go to your profile and update your billing address there. But, when you go to the website, the only thing the Profile section offers is a way to change your name, email or password. NOTHING about updating your address. So you can't fix the problem, and there is no human you can reach to help you.

The credit cards they issue work well, sure, but god forbid you want to manage them by logging on your online account. You can never successfully login even when you have the right password. When you reset your password, it doesn't rightaway, you need to give it at least half a day and then try again. There's no way to contact the support team other than by calling which doesn't work half the time. Just the most pathetic service!

I used the prepaid card (debit visa) in Macy's in Queens flushing NY at October 11 4:00 pm but it was failed (showed Declined several time on cashier desk).
invoice R4285185007289297104
Macy's store address 136-50 Roosevelt Avenue Flushing NY 11354
Prepaid card # [protected]
Prepaid card # [protected]
Pls check what happen and tell me how to do now.

On the 5th of june I purchased a prepaid mastercard of €80. But it can't activate on myprepaidcenter. I can't use it on any site that accepts mastercard, and they don't let me contact their support services. The error I keep getting is 'sorry, we can't activate that card'. Up until this day I can't use it and it's extremely frustrating that my mails keep getting denied, and so do my phone calls.

I don't recommend purchasing from G2A. They didn't help me either. Tried calling, doesn't let me. Automatically declines. As far as I'm concerned, I got scammed out of my money. They don't help at ALL.

Today i purchase a card with a 140 usdt value I received the code

And I was provided with a digital card with this number

[protected]

I tried to connect with Google pay Apple pay in different phones and pay in a online shop, nothing works Google statement is that the bank don't accept contactless payments for this card and to try with another one

I noticed yesterday that my prepaid Mastercard expired (04/2024), but the card also says "Funds do not expire". I would like to get a new card with the funds transferred. I tried calling the customer support multiple times using the numbers provided here: https://myprepaidcenter.com/contact, but none of the numbers worked where I live (Poland). Please respond, because there is no other way of contacting you.

Received a digital prepaid mastercard in the amount of $50 as a rebate. I tried using the card when I first received it and it declined. I have since lost the CVV # and cannot use the card.

Website instructions say to sign in to retrieve the information but the card does not show as registered, and it won't let me register without the CVV which I don't have.

Customer service is a joke as it repeats the same messages 3 or 4 times, and then disconnects me.

There is no direct contact information available for this company.

No matter what I try, I only get 3 dots to view and cant use my 39 USD. I am in Cambodia, which is not on the banned countries list. I tried with, without VPN, different countries and so on. All browsers that I know but always the same.

image.png

I also tried calling the customer service but it is quite difficult out of Cambodia and no email address . Can you please advise or somehow assist? Its the only contact i was able to find.

Any help or advice would be highly appreciated.

I purchased a virtual MasterCard credit card from this site and the card was sent by email, but when I pay an order on sites such as Ali Express and another site I am told that it was rejected. I must contact the bank that provided you with the card. How can I buy a card, but you cannot do anything with it?

card number DTMAK51NE9BJ I purchased it on 03/18/2024

Product

Mastercard US

Prepaid $10

Hello I am Arbin a user of the preapid master card service of your website and I am facing a issue where I had previously bought something from a ecommerce website called daraz which is famous in south asia but I payed it through your mastercard the payment got pending but it didn't reach the seller so I request the company to look after this I have been trying to get in touch with you but I am not hope this will reach you. My user in Prepaid center is [protected]@gmail.com.

I received a card with 200 dollars available. I went online activated and registered it. I have tried to used it repeatedly, it is declined EVERY time. Card will not work. Tried using the merchants listed (which is the weird that it’s a Mastercard, but not accepted everywhere Mastercard is accepted). The card actually does not work. I tried calling customer service, naturally it is all automated. No live agent. I plan to file complaints with the BBB, write bad reviews at all possible sites and spend as much of my time making others aware of these horrible business practices as I have spent trying to get this card to work. I would love to start/join a class action, MyPrepaidCenter is absolutely horrible.

Received card in October 2023. Have been unable to activate the card which had an expiration date of December 2023. Tried to activate online and through their system. Did not work. Called customer service and they keep telling me that the card is not in my name so they cannot assist. Now the card is expired and they keep telling me to call insurance provider because that is who provided the gift card. Just keep getting the runaround. It's crazy because the envelope and actual card have my name on it. I just want to get the $30 that was issued to me but reps keep saying there is nothing they can do because card is not in my name.

I called them today January 30, 2024. The agent Brenda said that the funds are not available according to the terms and conditions of the card.

This card was originally issued to me because of a General Tire purchase.

The value of the card is $70.

I have received two separate payments from settlements, created an account, followed the instructions and neither card will show me the card number or add to my wallet! the app is useless and i cannot get through to customer service! the site deducted $3 from the balance of 1 payment because i requested a physical card since online isnt working ! unacceptable

Received my Wellness Rewards debit for $20 this summer. I activated it per instructions and later tried to use it at local CVS (approved place). It showed I had a $0 balance ! I had never used it. I tried to call you.. No way to get a human and no instructions how. I tried to email, but your email address does not work. Suspicious ! I wrote a letter to NV address on your site months ago. No phone call or response. I do not understand, unless my money award is not being put on the card or someone is getting it before me...I will be calling my insurance company Highmark to let them know my disappointing situation with your company...Linda Ferrick [protected]

I used the prepaid card for amounts totaling $84.69 I have another $115.31 to spend. I used the $115 and it didn't go through. I called the BHN support line and they are working on it! It is now 1 month since they have contacted me They don't answer the support line . i have tried and tried. I want my $115.31credit back to me. The prepaid card was issued on approximately 2 months ago. I have called the BHN support line , but they do not answer me,

We received a prepaid visa debit award card with the $602.50, the card states funds do not expire however, the card expired 06/21. We had been trying to contact the company and were unsuccessful. Now it's December 2023, I was finally able to locate a working phone number and website for them. Upon contacting the automated line and entering my card information and a recording states that they do not issue replacement cards once the card expires. If the card says the “funds do not expire” then the funds do not expire, and a new card should be issued. This is a predatory and intentionally deceptive business practice.

My company bought a card for me.

I've activated card a few days ago and I cannot use it anywhere. I've tired adding it to the google wallet, it was rejected. I've tried to shop online on various sites it was rejected. Also, I cannot log in to my MyPrepaidCenter account from the laptop (Chrome browser) it keeps showing "Error on our side", I only managed to log in from my mobile and there I can see my active card with the balance.

My email is snemanja.[protected]@gmail.com