CB Motorcycles and Scooters Harley Davidson Parts or lack there of - if you care

Harley Davidson review: Parts or lack there of - if you care

Richard Quelle of US

Oct 23, 2023 2:54 pm EDT

Verified customer

Featured review

Dear Harley-Davidson Canada Team,

I hope this letter finds you well. I am writing to share my recent experience with your service department regarding the replacement of the water pump on my 2019 Road Glide Ultra. While I am a passionate and loyal Harley-Davidson enthusiast, I feel compelled to provide feedback on my recent service encounter.

My Road Glide Ultra is more than just a motorcycle; it's a source of stress relief and a way for me to recenter myself. Riding is a vital part of my life, and I rely on it to unwind and reconnect with the open road. Unfortunately, I experienced an unexpected setback when I was informed that the replacement of the water pump would take approximately six weeks. This timeframe struck me as excessively long and concerning.

One would assume that a component as crucial as a water pump, given its importance in the functioning of the motorcycle, would be readily available or at least have a shorter waiting period. It surprised me to discover that such a common item was not readily on hand, and even more so, not stocked in the warehouse. My hope was that you would maintain an adequate supply of critical parts to minimize delays for customers who depend on their Harley-Davidson motorcycles.

I would like to suggest that, in situations where there may be supply issues, it is prudent to consider maintaining an inventory surplus to address customer needs promptly. For individuals like me, who rely on their Harley-Davidson for relaxation and stress relief, this kind of delay can be disheartening.

I want to stress that my intent in sharing this feedback is not to criticize but rather to highlight an area where improvements can be made to enhance the overall customer experience. Harley-Davidson has been a significant part of my life, and I believe that your commitment to customer satisfaction is of the utmost importance.

I sincerely hope my comments will be taken constructively, and that you will consider implementing changes to minimize delays and inconveniences for customers in the future. I look forward to a positive resolution of my current situation and continuing my journey with Harley-Davidson.

Thank you for your attention to this matter, and I appreciate your understanding and support. Its currently with Pfaff Harley

Sincerely,

Richard Quelle

[protected]

[protected]@gmail.com

Desired outcome: Better customer service

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India

+1 (414) 343-4056
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Canada

+44 333 355 6800
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Australia & New Zealand

+49 180 300 1340
+49 180 300 1340

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Japan

+1 (800) 258-2464
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store@harley-davidson.com

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3700 W. Juneau Avenue, PO Box 653, Milwaukee, Wisconsin, 53201, United States

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