Harley Davidson
Reviews and Complaints

As someone deeply passionate about motorcycles and the open road, I can't help but acknowledge the mixed bag of experiences shared by customers of Harley-Davidson Motor Company, Inc. While some riders have praised the expertise of salesmen like Kenny and the quality of the motorcycles they purchased, others have expressed frustration over delays, service issues, and communication problems. It's evident that the Harley-Davidson community is diverse, with some finding joy in the brand's heritage and craftsmanship, while others have faced challenges with service and parts. If you're considering joining the Harley family, it's essential to weigh these varied experiences and make an informed decision that aligns with your expectations and needs.

I bought a 2010 triglide it wasn't the one I thought I was signing I was excited about my wife when I get home will after 20 years ride with me I called everybody not one person help until owner fired everyone brought in Matt he said the owner said something went wro g fir him to help us all we wanted was another one no way I was told sad day in li

I purchased a 2021 Heritage Softail in 2021 and recently the left-hand side saddle bag reflector came off and I lost all components. I tried to purchase the components which consist of stick-on reflector, mount and push on nuts, through a recognized Harley Davidson Dealership in Australia. I have since been advised that the mount part No. [protected] of this assembly has been discontinued but all other parts can be purchased. Why has this part been discontinued? Are there any other parts of this model motorcycle which have been discontinued? I wanted to keep my motorcycle original.

I have booked the above bike with a promised delivery by October . The Dealership (M/s Prakash Motors has shut shop for Renovation) and the Harley Davidson India has refused to shift our Bookings to the Solitary Dealer in Bangalore ( M/s Tusker Motors ) which also refuses to entertain our Grievance.

The Harley Customer Care India is pathetic as they aint know who their master is. We only receive an automated reply for the email sent to [protected]@harley-davidson.com with no respite or resolution.

First bike I bought at Gasoline Alley Harley Davidson in Kelowna Bc was not ready when promised, waited till closing to pick it up. I live close to 4 hours away over some passes. The second new bike wasn't even out of the crate when I arrived. they gave me a loaner for 2 weeks till it was ready. Remember that 4 hour ride there and back ,,twice ! made a appointment for service, made it two hours to there and she phoned, said couldn't do it.

Now , new owners, the sales manager was fired so I as many thought it would be okay to go there again. Phoned sales to buy a new bike , he phoned back and I asked if they would be open on Saturday yes , truth and reconciliation day , yes they would be open . I made it two hours and friend called , they were closed! 4 degrees in the passes another 2 hours home..

Told never to complain about the dealership as any service or sales in the future would be non existent, past that stage now though

I finally talked my wife into letting me spend over $35k on the new Roadglide Limited only to find out that it does not have all the features I thought it would. You mean to tell me that Tire Pressure Monitor System is not included in cost of that bike? Even my 2018 Indian Chieftan had TPMS installed on it. I also found out that the information screen, where engine data is displayed, does not work either. What a crock. To me that is just a direct reflection of going cheap and misleading the customer. I believe I will just go and get me another Indian once enough time has passed where my wife wont kill me.

I was lied to several times spent 13 hours in hot sun the list goes on I was given a bike I didn’t even want this was the worst experience of my life would never buy again had 20 grand down and was put in a finish ial bind due to there selfishness and ignorance.I have all the evidence someone can call and speak to me to resolve I am make reviews on bbb next

Dear Harley Davidson Team,

This Vehicle below has been imported from the USA to Australia, complied and plated with a RAWS (MVSA) Used Import plate In Australia, with approval no: 1015741/120 in 01/2020

NB: Kindly see attached Photo of the Used Import plate, and the OEM VIN stamped on the vehicle

Unfortunately, this VIN does not appear on the NEVDIS (The National Exchange of Vehicle and Driver Information System), (NEVDIS | Austroads) so we are unable to proceed with registering this vehicle.

We have contacted NEVDIS, and they have advised us that they want a confirmation of this VIN to be authentic.

NEVDIS replied with the below explanation of the digit error,

They have also advised that they will not upload this VIN number to their database until it is corrected or they have written confirmation from the manufacturer.

As VIN 1HD1HHH1XGD801938 has decoded with an invalid check digit it means that one or more characters may be incorrect.

A check digit is a character which is the result of a mathematical calculation of values assigned to each character within the VIN.

This is a security measure which aids in preventing fraud and VIN tampering. Therefore if a Check digit is incorrect the manufacturer must verify the VIN and provide the corrected VIN.

Please note that a number of Manufacturers are changing the VIN Structure to incorporate a check digit.

Therefore if a VIN was issued under a different structure to what we have in our system we will require in writing, confirmation form the manufacturer that the VIN is Valid.

NEVDIS want an email or letter from Harley Davidson themselves explaining why VIN 1HD1HHH1XGD801938 has an invalid check digit when being decoded in NEVDIS.

Could you kindly supply the information that is requested from NEVDIS, so that we're able to proceed with registering this vehicle here in Australia.

HARLEY DAVIDSON V-ROD

VIN: 1HD1HHH1XGD801938

Regards,

Mike Godavitarane

Manager/Director

Glam Groups Pty Ltd

Trading as:

Glam Compliance Australia & Glam Imports LMCT 10210

Ph: +[protected]

Mob: [protected]

E-mail: [protected]@glamgroups.com.au

Web : http://www.glamgroups.com.au

Address:

21A Dennis Street,

Campbellfield 3061

VICTORIA, AUSTRALIA

Trying to pair a garage opener transmitter with the main garage opener and not having much luck. I had a garage door installer make the connection to the main unit opener wire and there's a signal but nothing happens except the wall unit turns off & on again. Contacted my dealer for support and they gave me the harley store 800 number. I was just looking for tech support to help me troubleshoot the issue. No one seems to know where tech support is or if there is one. Harley store did not know what I was talking about and refer me back to the dealership. Can someone step up I already spent the $ on this item and it's not working.

Just had to replace my water pump on my bike, (40K mile) found out that from [protected] models that Harley Davidson was aware of a water pump defect yet failed to issue a recall! Why? Your bikes are Not cheap and as a AMERICAN company you should stand behind you product! $1000.00 bucks for a part that should be covered! Shame on you!

Frank Cerullo

[protected]

This is in regard to the Reno, NV HD Dealer and the Death Valley CA HD Dealer. I had sent the Death Valley HD emails and a message on Facebook and never got a reply until my last try. I was asking about a Yamaha Bolt they had on a clearance sale. When I finally got ahold of someone he lied to me about contacting me and lied to me about the Motorcycle. He finally said they sold it but it is still listed on their website just where it has been for a number of days. I decided to go and see what the Reno NV HD had and to my surprise they had the same exact 2019 Yamaha Bolt with the same price, same mileage and everything was exactly what the Death Valley HD had on their site. I don't appreciate the Death Valley HD lying to me about too many things. Something very strange, wrong and maybe even illegal. This really needs to be looked into before I go to the trouble of making an appointment with my Attorney, I would like some answers.

To: Harley Davidson Corporate

From: Thomas Figg

2602 Calle De Las Clavaled, Belen, NM 87002

Phone: [protected]

Subject: Dissatisfied customer

Dear Sir, Madam

The following events prompt me to write this because I feel it is important for Harley Davidson to appear as a leader in fair trade, honesty, and integrity. I purchased from Barnett Harley Davidson a 2018 Tri Glide. I was so proud that Johnny Hernandez could put together a package I could live with. About a week later I noticed that the trike was very rough riding, so I took it to my certified mechanic and left it with him to check out. He told me the shocks (both) were out, not working. It cost me $400 plus install to have that done right. Then the weather was not good for a while so I had to place it in my garage until all settled down. I went on a small ride with friends to find the oil pressure light came on, stayed on for a period of time then went off, then on again. I did take the trike to the mechanic on Monday and had to leave it. He found the trike low on oil, which was supposed to be checked at the dealership, then found the trike needed a full clutch pack, and a primary chain replaced. This surprised me because I was told that the trike was gone through with a fine tooth come and all was great. I spent $731.00 on a new clutch pack plus $120 on a primary chain plus installation, the $120 included the installation on the primary chain, but the clutch pack price did not include the installation. I then went for a ride with friends on June 25th to find again the oil pressure light again came on, then off, then on, also the front lights would go dim then bright, then dim again, then bright. Keep in mind I have put less than 1000 miles on the trike. Johnny, my salesperson has tried so hard to make things right, he went to bat for me and told me the boss authorized an in-store $300 credit, this was before the light problem started. He has gone to the boss and tried to have them trade the 2018 and get me into a 2023 , however, my now payment of $560.18 could not be met on a new one. I praise Johnny for doing his best to help me, I even purchased a 2010 Softail Heritage from him, he really cares about his customers. As corporate people you may not have the time to even read this, however, I just thought I would bring this to your attention, I can no longer defend Harley Davidson to my friends I ride with , they are riding Hondas. Meanwhile I guess I am stuck with a piece of junk.

Thanks for reading, I hope

Thomas Figg

Purchased a 2023 Road King 5/31. At 200 mile motorcycle developed a oil leak. Brought bike back to dealer and dealer said bad o ring. Picked up motorcycle drive home and motorcycle was still leaking oil. Brought bike back to dealer and was told their was a hole in the fromt cylinder. Called dealer and was told I could trade bike for a new bike at a $5000.00 or the dealer saud they would fix. 2 oil leaks with 250 mile. I believe dealer should refund my money or give me a new bike. I understand about lemon law but 250 miles with major issues