Menu
For Business Write a review File a complaint
Harry And David

Harry And David review: Customer service

A
Author of the review
9:11 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

UPDATE to 12/18. Yesterday I called customer service that showed my order had been canelled. Harry and David employee told me I would have to work it out wit h Cheryl 's - They agreed to send per my instructions. Then I was charged double. Cookies were $29 from H&D and Chery;s charged me $49. I am a Celebration member. Here is my original claim

231 GREENCREST CT

MARIETTA GA 30068

DECEMBER 18, 2023

Customer Service Manager

Harry & DAVID

1314 Center Avenue

Medford OR 97501

Order [protected]

I am using this address. Because I could not find another. Please forward to the appropriate manager if this is not the correct address. I am amazed at how some of your employees seem to have any training for a problem.

I have enjoyed ordering from Harry and David and am a member of the Celebration Passport.

I had ordered a basket of fruit for two special friends I looked at my orders yesterday and found the special gift was to be sent in February delivery date with a Merry Christmas message.

I first spoke with Rachel last night. She had no idea how to handle my problem I spent at least 30 minutes with her– I asked for a supervisor or another employee and was told no one else was there – even though I could hear talking. I called this morning and spoke with Elaine. She said she could not help me and I should call back in to get someone different. When I saw February as the delivery I quickly canceled and called in.

Annie, I think, knew what I wanted. Just get the box to the stated address before Christmas. The first person (Elaine) said they could not help me because I did not have a tracking number. I do not have a tracking because it has not been sent. I spent at least 30 minutes with Rachel last night a few minutes with Elaine this morning and the time with Annie.

All 3 said they could not help me without a tracking number. I had no tracking no. because it had not been shipped. d for one. Annie said she would handle all paperwork to see the package was delivered by 12/20 I think I got her to finally understand what I wanted to do This morning I spoke with Annie who promised me that I would only be charged for one.

My time is valuable I have a disabled adult daughter that I take care.

I do expect some sort of refund or the ability to order something in its place.

I told all 3 reps not to touch my other order – as a cardiac patient, it does not help with getting so frustrated and angry After H&D rep told me I had to work out with Chery's Cookies, I had to start over with my problem. H & David just lost a good, loyal customer.

Mary Ann Bost [protected]

Claimed loss: Time, frustration, angry, heart papulations.

Desired outcome: Make sure item delivered no later than 12.21, Compensation of overcharge and some sort of credit of other H & D items

Confidential Information Hidden: This section contains confidential information visible to verified Harry And David representatives only. If you are affiliated with Harry And David, please claim your business to access these details.

0 comments
Add a comment
  1. Harry And David Contacts

  2. Harry And David phone numbers
    +1 (877) 322-1200
    +1 (877) 322-1200
    Click up if you have successfully reached Harry And David by calling +1 (877) 322-1200 phone number 6 6 users reported that they have successfully reached Harry And David by calling +1 (877) 322-1200 phone number Click down if you have unsuccessfully reached Harry And David by calling +1 (877) 322-1200 phone number 7 7 users reported that they have UNsuccessfully reached Harry And David by calling +1 (877) 322-1200 phone number
    +1 (844) 818-0090
    +1 (844) 818-0090
    Click up if you have successfully reached Harry And David by calling +1 (844) 818-0090 phone number 5 5 users reported that they have successfully reached Harry And David by calling +1 (844) 818-0090 phone number Click down if you have unsuccessfully reached Harry And David by calling +1 (844) 818-0090 phone number 6 6 users reported that they have UNsuccessfully reached Harry And David by calling +1 (844) 818-0090 phone number
  3. Harry And David emails
  4. Harry And David address
    2500 S. Pacific Hwy, Medford, Oregon, 97501-2675, United States
  5. Harry And David social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 17, 2024
Harry And David Category
Harry And David is ranked 3 among 34 companies in the Gifts category