Haven Holidays
Reviews and Complaints

I have been bringing my family to haven for years as I always enjoyed the piece and quiet.

Unfortunately this year you have let yourself down and even when I called security regarding serious obnoxious music constantly even up until 12 midnight last night.

When called the security they was as much help as a wet paper bag to carry a ton of bricks saying there's nothing we can do.

I'm due to stay here until Monday 1st July but I think we will be leaving in the morning.

And I don't believe i will be returning again and advising friends and family that golden sands is no longer a family friendly place. I also EXSPECT a refund from Friday 28th of June until Monday 1st July.

This has been probably the worst holiday experience I have ever had and yes I will be taking to social media ect to review how bad golden sands has gone

Yours LORD Lee J Smith

I have already sent a complaint and no one has replied we stayed at church farm in the 30th of October for four nights we had lorries coming and going day and night we were woken up at all times of the night I asked to be moved the manager said he had no were to move us to that was a lie as we looked on your site on the Saturday and there was still lots of caravans for hire the manager there is useless we were not the only ones to complain I spoke to others we should have been warned that you had trouble on the site or we should have been put some were else I hope you have the decency to at least reply to me we go on a lot of your holidays

We have just come back from church farm we have had hardly any sleep there we had lorries coming and going all night why didn't any one tell us before we got there that they had a problem and had to get lorries in all the time I did speak to the manger there and say why didn't they tell us before or better still move people away from that area he said he had no were else to put us such was funny as we looked for a caravan for our daughter the day before and there was lots he didn't want to know this is not acceptable as we go with you a lot and are very disappointed at what we had to put up with the lorries were pumping out 20 yards from our caravan and was making a loud noise the lorries in the night were one after the other Mrs G D Frost 54 Broomfield Harlow Essex cm202jz

Me and my wife stayed at craig tara on monday the 25th of september 2023,we expected to stay until the 29th of september but we were so digusted with the state of the caravan.the curtains were all ripped cobwebs everywhere over all the light fittings and the vents were glogged with them,the blind was missing from the kitchen window the toilet seat was insecure and the whole place smelled.Iwent to the reception to complainand they told me that they would get the cleaners in,i told them not to bother iwasn't sitting in there with cleaners in in fact i was so disgusted i told them i was leaving in the morning 27/09/23.T he next day i went in to hand the key in and she didn't even say sorry for the state of the van in fact i got the impression she couldn't care less.I have photos but i do not know how to load them i know it was just a cheap holiday but it was all i can afford at the minute if you do need photo's i suppose i could get them to you

Was dirty did do half the things it said it did staff didn't give a dam and looked like they did want to be there swimming pool was always shut early did have any activities for the older kids never did any breakfast even when the site said very poor left early because of it my son who is autistic/adhd was upset who has never had a holiday and to save to go here was a j

We stayed at weymoth bay in a silver grade caravan it was not too standard we paid for the sofas was all stained and in tolet the flush did not work, We did go to reception and ask for a move thay said they was fulley booked they did offer to give it a clen dont think it would of maide a diffrerence'we also paid 35£ for a upgrade for a river veiw and we did not see it.so we ask for are money back its not good enough we drove all that way and did not stay as the caravan was not we paid for and came home .

Me and kids went on our first family holiday last weekend we booked swimming and it was terrible the lifeguards walk around in outdoor shoes the floors were covered in puddles and not once did I see anyone get a brush to move water away lil one fell twice and was walking super slow he also went unde water and lifeguard didn't even notice his sister had to get him and we have came home and I had to take oldest to a and e how whole foot was swelling up and his two little toes were huge he got prescribed antibiotics as he has got athletes foot off your swimming baths off a tiny bit dry skin he picked up infection at your swimming baths we were that discusted with how dirty it was we didn't go to our other booking for swimming while we were there x

Booked this holiday about seven months ago and couldn’t believe when we got there we were put the lake Lakeside camping part no disrespect I’ve camped all my life and I spent a lot of money on this haven, holiday and also on the activities for my children which one is disabled. Maybe I didn’t understand when that customer service tell me about upgrading to where you want to be. I’ve never heard before Ican’t believe we were segregated from the immunities I never got no help from customer service. I was willing to upgrade, but unfortunately with it being August, they had no availability I have booked many of times with Haven and the Customer Services it was a appalling please can you explain to people in the future that they need to pay extra even though they’ve paid a lot of money for the holiday so they can get closer to the amenities. I think this is a disgrace.

I stopped at presthaven in North wakes

Ref: [protected]

Raj singh

I arrived here on the 14/8/23 at 15:00 but I did not get key till 16:00 as they said it was getting clean. Then when I got the key it was dirty and not as expected. Then they said there is no other caravan to give me then when I unpacked my bags. I was called by receptionist to be told they got me another caravan to find that dirty with hair on the bedding very dirty when I told receptionist they said they will call a cleaner to clean it up. Which they did but now the kids where hungry as we had to move and settle down late we had to get a take away which was more expense which I was going to cook and feed the kids at home but as we she we had to keep moving and wait for keys Time was now 7pm before I fed the kids .

On the night of my stay at 108 denbi there was noise from the train and people shouting at night disturbed all the kids and my self . I have not had a good stay!

Hope to hear soon.

We are staying from the 14th to the Friday at greenacres larch Grove number 19. The searts have sand on them the windows are filthy and my son who's 1 just nearly ate what looked to be some kind of animal dropping. We're here because to unsettle them would be difficult. But I would of thought not been able to check in till 4 it would of been clean. High chairs have what looks to be chocolate in then also. We've cleaned it up now all of it but not a good start