Heaven On Earth Day Spa’s earns a 5.0-star rating from 2 reviews, showing that the majority of clients are exceptionally satisfied with spa treatments.
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Previous complaint
I had a complaint placed on your site about my company by a client. The client was refunded in full and told me that she would have it removed but did not keep to her would.
Half of the stuff she menioned was not even true. She is also a medical doctor and tried to use medical terms to make the situation seem bad.
She had all the treaments done and at the end decided that she was unhappy. Therw were 4 of them, this was just not possible. She is a scam and does this often, I would think so, because all of them could not of been unhappy. They just did not want to pay.
We have been rated top 15 spa in south africa and top 3 in kzn. You can go to www.dayspasinkzn.co.za click on most popular spas to view this.
Please could you guide me on how tis bad review of my spacan be removed as she was refunded in full and in the true sense has scammed me.
Would really ppreciate your advice.
Thankyou samaya naidoo
The complaint has been investigated and resolved to the customer’s satisfaction.
Pathetic service
"heaven on earth spa musgrave"=Hell on Earth!
This establishment is located in the owners house. The rooms are less than 2 metres sq. And can barely fit two clients and 2 therapists. Children on plastic scooters are playing on gravel outside the window. A single recording of hideous flute music plays for the entire time-hideous. The webpage suggests tranquil environment and highly trained specialists- I wonder if this means children screaming outside and staff who have no beauty therapist training and who had to be educated by us on how to do a mud wrap . The products used are of indeterminate origin and when asked to identify the brand - the therapists did not know what they were using. There is no assessment form so if you have any medical conditions or are on treatment they don't care.
This booking was appalling. The staff are utterly unprofessional and untrained. The rooms are cold And draughty. The therapists don't treat you with courtesy and are argumentative and rude.
It was my mums birthday and we were totally disgusted.
The therapist proceeded to injure my back despite repeatedly being told that it hurt. The treatments were approximately fifteen minutes long and we were left to occupy ourselves till the staff were organised enough to attend to us. The beds abutted the Walls so in any treatment only half of u was treated and the other half had a coursery rub. This establishment is noisy. Children are screaming outside the window and ill equipped to deal with four people simultaneously.
I cannot think of a worse environment for relaxing, perhaps a warzone.
My sister who managed to survive till the facial- had her face burning for Saturday and subsequently peeling despite requesting the therapist to stop repeatedly.!
Upon repeatedly discussing these failures with the owner she did nothing to resolve them. And her final comment sans apology was to send the booking agent an email.
owners response:
In response to the complaint the owner has offered an apology and agreed to a full refund.
The complaint has been investigated and resolved to the customer’s satisfaction.
i booked my wife and her friend Today 1st October 1012 for a 2hour spa treatment consisting of
•Welcome Drink On Arrival
•Full Body Swedish Massage
•Destress Head Massage
•Peppermint Back Exfoliation
•Relaxing Footscrub And Massage
•Served With Tea and Cake
this costing R499, X 2 =R1000.
My converstion on booking was that my wife has a full massage for 60 min and head massage with oil for 30min. instead a massage of 45 minutes and head massage for 15minutes with no oil.
- This was my birthday gift to her, after a 2 hours I went to pick her up, we broke out into a fight saying this could not cost R500, I threw her in a dump. the enviroment was not relaxing and therapeutic, there was no relaxing music, the place was cold, she was shivering and could not enjoy the back massage ( the toilet was very very small and could hardly move in it) she was totally disgusted and dissatisfied
with me for booking her in this place.
my advice is check the place first before booking.
Dissatisfied Client
Dion
Is Heaven On Earth Day Spa Legit?
Heaven On Earth Day Spa earns a trustworthiness rating of 93%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Heaven On Earth Day Spa. The company provides a physical address, 2 phone numbers, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Heaven On Earth Day Spa resolved 100% of 2 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
Heavenonearthspa.co.za has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Heavenonearthspa.co.za has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- The website belonging to Heaven On Earth Day Spa has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
Heaven On Earth Day Spa Reviews 0
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Overview of Heaven On Earth Day Spa complaint handling
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Heaven On Earth Day Spa Contacts
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Heaven On Earth Day Spa phone numbers+27 312 073 364+27 312 073 364Click up if you have successfully reached Heaven On Earth Day Spa by calling +27 312 073 364 phone number 1 1 users reported that they have successfully reached Heaven On Earth Day Spa by calling +27 312 073 364 phone number Click down if you have unsuccessfully reached Heaven On Earth Day Spa by calling +27 312 073 364 phone number 0 0 users reported that they have UNsuccessfully reached Heaven On Earth Day Spa by calling +27 312 073 364 phone number+27 814 402 350+27 814 402 350Click up if you have successfully reached Heaven On Earth Day Spa by calling +27 814 402 350 phone number 1 1 users reported that they have successfully reached Heaven On Earth Day Spa by calling +27 814 402 350 phone number Click down if you have unsuccessfully reached Heaven On Earth Day Spa by calling +27 814 402 350 phone number 0 0 users reported that they have UNsuccessfully reached Heaven On Earth Day Spa by calling +27 814 402 350 phone number
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Heaven On Earth Day Spa emailsinfo@heavenonearthspa.co.za100%Confidence score: 100%Support
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Heaven On Earth Day Spa address262 John Zikhali Road, Old Sydenham Road, Musgrave, 4001, South Africa
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Heaven On Earth Day Spa social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
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