Heffner Motors Limited
Reviews and Complaints

I just bought a 2019 4Runner limited with 77000 KM and called my local Toyota Dealership in Kitchener Ontario for a service appointment. The lady from the service department took my VIN and mileage, informed me about a due service #3 that would be free due to my extended warranty, and mentioned a recall. I confirmed the service would be at no cost. However, upon arrival, I was told I had to pay $275 plus tax for service #3. Despite my previous call confirming it was covered, the representative refused to honor this. They mentioned the call was recorded but implied it wouldn't affect the outcome. I'm filing a complaint against the dealership to prevent future customer mistreatment and to hold them accountable to their employee's word.

I bought a car from Heffner Motors and traded in my old one. I gave them the money to pay off the old car, but it's been three weeks and they still haven't paid it off. The money to pay it off was taken out of my account.

Brought my car to Heffner Toyota for an airbag recall. Windshield was fine when I left it there. They said it got cracked during service from a chip, but there wasn't one there before. They won't replace it and I shouldn't have to pay. I'm asking them to fix it.

I bought a 2020 car from Heffner on August 19. I was bummed that Toyota didn't include a remote start in their basic package, like other car brands. I told the salesperson that I really wanted this feature to defrost my windows in the winter. I had to bargain for a price that included a "special remote start designed for Heffner". They said it was worth something, so I couldn't get any other extras like winter tires. But the remote didn't work for me. They said it "doesn't go through the computer like most other brands" and can't be set to defrost the windshield when remote starting. They said it works fine, but it's not doing what I was promised. I asked them to take it out and refund the cost, but they said no.

I bought a new car from Heffner Motors on September 9th. I told the sales guy about some stuff that needed fixing, but he didn't answer my email. When they sent me the car, they didn't put on the mudguards 'cause they didn't have any. When I called to get them put on, I told them about the other stuff that needed fixing, but they didn't know anything about it. Finally, they agreed to fix it under warranty. They had to take apart the car to fix it, but they messed up the headliner and the other stuff they took off. They said they'd fix it, but when they were done, there was still more damage. I emailed the boss to set up a meeting, but he sent the service guy instead. I said I didn't want the car anymore and wanted my money back, but they said no and offered to fix it again. I said no 'cause they messed it up before and asked if they'd pay for someone else to fix it, but they said no.