HelloTech
reviews and complaints

I wanted to have a smart thermostat installed. 4 times, the technician didn’t show and I had to call the company to find out where the technician was. The technician didn’t notify me they weren’t coming on any of scheduled appointments. The company just wanted to reschedule after each no show. I cancelled my request for service after the 4th no show. Poor selection of technicians and with no work ethic.

HelloTech is incompetent and unreliable: they promise to do one thing, do another (which doesn't solve the problem), and make you pay for the useless work they did. When technicians see that his exercises didn't resolve the issue, they just disappear. Customer service shows the same behavior: they promise that the issue will be corrected, contact you for additional information, after this customer service representative disappears. I have a Nest Hello video doorbell installed and working properly. However, chime box did not work with it. HelloTech was supposed to make it work. When technicians cam they claimed that the problem is transformer and they have to change it (I already changed transformer before myself). After they changed the transformer (and charged me for the unnecessary change), they found that this doesn't help (I found it before myself). So, they suggested to either buy a new door bell or leave the issue as is ("why do you need the chime box at all?"). At this point technicians simply disappeared, and I had to pay $182.95 for the service I don't need. Note that control of payment is with HelloTech, not with customer: company takes credit card details before sending technicians. In summary, if you cannot do work yourself, HelloTech will not be able to do it either. Unless you want to give $200 as a present, stay away from HelloTech.

Installer from HelloTech came on Tuesday, 9/8, to install 2 NEST thermostats. He had the wrong phone number and showed up unannounced. There was no email confirmation or order number. His information was also incorrect in that it incorrectly specified a NEST doorbell installation. He installed the downstairs NEST thermostat successfully. However, when he tried to install the upstairs thermostat, replacing a Honeywell programmable thermostat, he could not get cool air to work. He returned and re-installed the Honeywell thermostat, but still could not get cold air. The system was working at the time the technician began the installation. An HVAC technician from a different company came Wednesday, 9/9 and found that a circuit board in the heat pump that switches the mode from heating to cooling was burned out because the circuit breakers were not turned off before the NEST installation. NEST instructions clearly advise turning off the power before attempting the installation. The board, which will take a week to obtain, will cost well over $500 with installation and a second service call with no guarantee there isn't more damage. HelloTech, headquartered in Los Angeles, takes no responsibility for the damages. The person they sent was certainly was no "expert" in either electrical work or HVAC systems. I would never use HelloTech again. Their "guarantee" is meaningless.

Made an appointment on Thursday for 3:00 PM Friday. I was told updates regarding service would be texted or e-mailed, I foolishly assumed this regarded early availability of services or delays in services but not cancellation without direct contact. 3:00 PM rolled around and I had received no notifications so I checked through my e-mail boxes and found a cancellation message. I was told the appointment was cancelled because of an issue with the card I put on file for payment of services. This issue may have been caused by my recent move and the payment address not being updated in the system yet (I don't what the issue actually was); I received no phone call to query or resolve the issue. When I asked if I could get someone out same day if payment authorization could be achieved I was told it was not guaranteed. When I asked why I simply got an e-mail saying my appointment was cancelled but no phone call to solve the problem and keep the appointment it was repeated to me that all service updates are sent through text or e-mail. I guess HelloTech likes having technicians sitting around not earning payment for services. This was short notice because I just moved into a new house a couple of days ago and none of our household goods have arrived yet, to include my tools, and I'm leaving the country for a year tomorrow. Now I will either just spend the money on the tools needed tonight or my wife will have to deal with the technician on her own while taking care of a toddler and an infant.

On Friday the 15th I contacted HelloTech via their chat to check if an item was in stock before I ordered it. I was told it was in stock, so I placed my order online. The email said I would receive the shipping information in 3-5 business days, and was provided a link to manage my order. Over the weekend I tried to view the order using the link, but each time it showed an error and that there was no order under that number. I contacted the company via chat Thursday and again Friday to ask about my order. Each time I was told I would receive the shipping information in 3-5 business days after I placed the order. Saturday I still hadn't received any information, so I used the chat again. I was told the issue was being transferred to tier 2 support and I would hear from them in 24-48 hours. On Monday the 25th I still hadn't heard from shipping nor tier 2 support, so I used their chat and requested a refund. I was told it would take 7-10 business days to refund me the payment. So, I paid them just over $180 for my item which they immediately charged to my card, had to wait 10 days, only to be told it would be another 7-10 days before they return my payment. For a tech support company they sure seem to have issues with their technology. From my perspective this seems like a scam. They charge customers a monthly fee for memberships and take orders for products, but weren't able to send me any information nor could I look it up myself, and never sent me the item. Sure seems shady. I recommend staying away from this company.

Recently purchased a home security system and hired HelloTech to do the install. The tech arrived late for the appointment. He installed the sensors randomly. Example, if we open the front door, the system would say "back window open" or open the bedroom window and the system would say "garage door open". Which leads to the next issue, when he left one of the sensors had failed. Given that they were placed randomly, I had no idea which senor it was. He also connect the system to the wrong wifi and left the cameras not working. I called the company to have someone come out and fix the sensors, cameras and wifi issue. They sent a different tech a couple days later. He arrived and thought he was there to install cameras. Finding out that was not the job he was there to do, he left without doing anything! Told me to call and get someone else out there to fix the first guys mistakes. HelloTech's recorded message even says if you need something additional taken care of, no need to call, the tech can handle it while he's there. Needless to say I called repeatedly over the next few days with HelloTech telling me they would "escalate" my issue. No follow up appointment was made and the I finally received an email from them stating "We're sorry we couldn't complete your service". "We do our best to provide a successful resolution to each service, but it's not always possible". Funny because there emails always include the line - If you're not 100% happy, we'll do whatever it takes to make you happy. Really? Horrible company and horrible customer service, avoid! Paid good money for bad service!

The tech came to my property, to install several security system products. Among those he completely destroyed the video doorbell product by charging it incorrectly and subsequently mounting it incorrectly and in the process damaged the product and had to be returned to the seller. The technician said he has experience with such product installation but it turned out he has very little experience which was apparent when both the HelloTech technician and I were on the call with the seller's technical team who said the initial charging of the product was incorrectly done. I had to return the product and get a new one from the seller. When I called the HelloTech customer service complaining about the service they said they will escalate to a manager, said they would come back to correct the issue ones the new product is received. The manager called me 2 days later but wasn't of any help at all. I did receive the new product within 3 days. I have been in contact with HelloTech since then trying to get this situation resolved and it has just been an enormous wastage of time on the telephone. I keep getting told I will be called back soon (or get an email) but had need to call back several times after waiting for hours. I just want my video doorbell installed. The whole point of me hiring this service was so this wouldn't be a giant headache. Even today when i called them the customer service hung-up on me after a few minutes of discussions and never called back. I have never felt so scammed from a company before. This was a total waste of my money and time and the quality of work even for the other products that were installed that day was poor.

Have used Hello Tech services for over ten years, and enjoyed good service. However--called to schedule an appointment to have a tech come out and install a new computer. It was an additional charge to transfer data. I agreed to the price and mentioned that we also needed to have our printer hooked up to the new computer. She told me that was included in installation price and she ensured me that she added the printer install in her notes to the technician. The technician arrived on time. He was excellent. He installed the computer and performed the transfer data without any issues. After he left, we realized the printer was installed but not the scanner--which is part and parcel of the same machine. That is to say that the printer and scanner are encapsulated in the same machine. I called hello tech the same day and was told that I would be charged to have someone come out to install the scanner. I informed her that I was told that we had a 30 day warranty on the service and emphasized to her that the printer and scanner where one machined. She stated that she would still have to charge me for another visit. So, okay--I called a tech and paid an additional fee of 60 dollars to have the scanner installed. I am done with Hello Tech. I was in the habit of telling friends and family members to use Hello Tech for computer, TV mounting, etc. services. Not any more. I wasn't going to complain because I was told nothing could be done, however Hello Tech wouldn't have knowledge of this incident if I didn't complain. In my opinion, it was false advertising to tell me that the work was guaranteed for thirty days. That warranty didn't last 24 hours!

A "0" rating if I could!Dealing with HelloTech was the most frustrating experience ever! We purchased a 65"TV and the mount from Walmart. We paid for installation with the purchase. I started getting emails from HelloTech the day of our purchase. They wanted to set up an appointment for installation once we received our products. Once received I called to schedule installation. They said it could be done the following day. I had to keep calling HelloTech as there wasn't any communication on their part. Every time I called ( which was many) I got the same response with no commitment on when it would be installed. I continued to give them other dates and times but it never happened. Finally I was told an installer had been assigned & I would be notified of the day & time he could come. Again I kept getting no response from the company. Finally an employee of the assigned installer called me personally and we set up an appointment, no thanks to HelloTech! About 10 minutes after the installer arrives I get a call from "John" saying the tech can't mount the TV without an additional $45 because they weren't aware it was to be mounted above a fireplace. They most certainly did know! HelloTech asked me to take pics of the TV, mount & installation area which I did on 1/5. No mention of additional charges. The installer gave my husband the number to call. John told my husband either pay the $45 or the tech would have to leave. We could cancel the job right then and get our money back from Walmart. Really... It felt like being held hostage. Who wants to go through all this BS again. We ended up having to pay the $45 so it would be installed. DO NOT USE THIS COMPANY! I will also be contacting Walmart so they know how this company works.

It was awful. Can I give 0 stars? After ordering a mounting for a 65 inch Oled television with the brackets already secured to the wall, specifically asking if there would be an additional charge because I thought it would require 2 people, I was told no. I was not home when the tech Richard S. Arrived because I was on the way home from a doctors visit, but my wife was at home. When I did arrive home the television was already on the wall. The first thing I asked was do you dispose of the box and the packaging materials, because it was all over my breakfast room and strewn over the floor. He quickly responded no. The tech then stated I need you to sign here. I said I'd like to check out what you've done first. I noticed the wires were all along the bottom of the television between the bottom of the television and the top of the mantle not zip tied off and very unsightly. When I asked if he was going to neatly bring the wires together, he said No! That I wasn't charged for that and hellotech didn't know how to charge for it. Again rushing me to sign off before I could finishing reviewing the installation. My wife then told me she had to help mount the television to the wall. I was in total disbelief. I had specifically ask about the number of people when I placed the order because I thought it would take two people, I just didn't know one of them would be my wife. There were chunks of styrofoam left behind the tv to allegedly keep it even. The tech had no Idea where the remote control was. The tech Richard S. Was rude, obnoxious, combative, disrespectful and totally unprofessional. So for 132.00 my wife and Richard S. Hung the television and plugged it in. Richard S. Also forged my signature on his hand held computer, because I would not sign.

A halo technician came to my house to install a ring doorbell and our wired doorbell was working. he began by taking the cover off of our working doorbell and reported that he could not install using the wiring but we would have to use a battery. We didn't want to use the battery because we're senior citizens and the replacement of the battery was just a different difficult. We told him at that point we weren't interested. After he left, my husband tried the doorbell and it didn't work. I called the company and the next day and spoke to a customer representative who stated that they would send a representative with higher technological skills to come fix the doorbell. They made three appointmentsAnd each of the appointments was canceled by them. Also, the technician they were sending was the same person who had broken the doorbell. After the three no-show appointments, I called and canceled. When I spoke to the representative and told him what happened, I requested a refund. The representative said that it would take 24 to 48 hours to process a refund. I made three subsequent calls with the same response but I never received an email or a refund. On the fourth call I asked to speak to a supervisor,After being on hold for 35 to 40 minutes the representative said a supervisor was not available and I needed to go online to be able to speak to a supervisor. The company says no Job will be charged until the job is completed. My job was never completed and I ended up with a broken doorbell that I had to hire an electrician to fix. I would just like my money refunded. This company lacks integrity and trains their customer serviceRepresentatives to be polite but the company does not do what they said they would do. I would like my refund because the job is not complete. I would've given them a zero rating if that were possible.

I don't even know where to begin except for this DO NOT WORK WITH THIS COMPANY. I had a technician scheduled to come to my house on 6.26.22. He showed up at his scheduled time - when I opened the door he immediately asked to use my bathroom and almost ran me over getting to it. I realized as he passed *** that he had an accident in his pants, as I could smell it. He was in my bathroom for 15 minutes and realized he was vomiting, having diarrhea, and washing his soiled underpants and pants in my bathroom sink! The toilet, sink, walls. floor were a soiled mess and I had to spend the next few hours cleaning my bathroom throwing EVERYTHING out. I'm upset because he should have never entered my house - I have young children in my house and he potentially exposed us to viruses (even though the website says we need to disinfect and wear masks to protect their employees). But I'm MOST upset in how HelloTEch handled the situation. Here I had a soiled bathroom that I had to clean, and still a broken computer. I called HelloTEch 7 times in the past month to get this resolved - I am asking for compensation for my time cleaning the bathroom and for the items destroyed. The said they do not compensate for time. I showed them a picture of the massively soiled toilet and they still will not pay for my time to clean. Additionally I am asking that they send someone different to fix my computer. They offered to do this "free of charge" but they ended up charging me $129. I have been calling back and they say they will credit me but they have not. I am on my 8th call now to them. I have spent over 10 hours dealing with this company with no resolution. Horrible management. No one seems to be in charge and you wait on hold for an hour before anyone picks up the phone. They are the WORST. And the funny part is my compute is still broken. They never fixed it. Shame on them.

If I could leave ZERO stars I would. The customer service I received was little to none. I signed up for a membership to have a tv mounted at my home. The service the handyman provided was excellent which I cannot say about this company. First of all the fact that you cannot cancel a membership without signing up annually is beyond me. I contacted customer service prior to knowing this looking to find out about cancelling my membership because I saw no point in paying $14.99/month when I was not even going to use any services. The rep then stated that I could cancel without any mention of fees attached to doing so and I was told that my $14.99 would be refunded. After a few days of not seeing any refund on my bank statement I called back and happened to get the same rep from a few days prior who then stated that there were fees for cancelling and I would not be issued a refund. When I asked about the fees and stated that I was not made aware the other day she then stated she was the agent I spoke to the other day and that she didn't mention them because I did not ask?! Please explain to me with what business do I have to ask to be informed about fees for cancelling that should be a given. After that statement I was upset and asked for clarification only to be HUNG UP ON! Lets just say when I asked for the problem to be escalated I had to call three different times across several weeks for someone to finally get back to me via email when a callback was requested and all they had to say was a refund could not be issued and I could cancel my membership for $70. During that time it took to receive a response I was charged yet another $14.99 for the month. I have since decided to cancel my membership as I do not want to deal with this company any further. I advise you to look elsewhere for tv mounting. Not only will you find it cheaper but you will save your self several headaches.

Had a terrible experience with HelloTech and am now disputing the charge with my credit card company. In summary: 1. I made an appointment for 8/23 with a technician to set up a home security system. Twenty minutes before the appointment, the technician called to say I was further away than he thought and that he'd be late. Then ten minutes before the appointment, he called to cancel. 2. HelloTech apologized and we set up an appointment for early September with a second technician. This technician arrived on the day as promised and seemed to know what he was doing, but told me it would cost significantly more than the quote; this was due to the outdoor cameras, apparently. I was annoyed but wanted to get this done, and agreed. After he left, we realized the security system was not working. We could not arm the system, or receive any alerts from it to our phone. Within days, the outdoor cameras all ran out of battery power, despite having solar panels that the technician installed. HelloTech agreed to send another technician to fix it the following weekend, 9/17. 3. On 9/17, the technician was late. No one notified me but I found out by logging on to their website. Ok, we can deal with lateness. Then later he canceled. I called customer service, the guy was reassigned, and then minutes later he canceled again! HelloTech offered to send yet a fourth technician later in the week to fix the system, but we no longer trusted them to do a good job, let alone show up. We paid a separate service to come finish the system set-up, and that guy did a great job. The system finally worked! I requested a 50% refund of the total service cost from HelloTech. While we are unhappy with them, their guy did do some work. They gave me $49.50, which is over $200 less than we asked for. I requested an additional refund and have followed up a few times. Yesterday they said to give them to the end of the day, but no refund came. I would NEVER use them again.

I wish I can give Hello Tech 0 stars! Seriously why is this not an option. So I made an appointment to get my nest installed along with a C-wire on Friday and the tech came and supposedly installed everything and said it was good to go. I go to turn on my A/C after he leaves and it does not work! So I keep trying everything to make it work and it does not work so I reschedule for a tech to come out and check this out they send another tech on Saturday who takes a look and says that the last Tech who showed up did not install the C-wire and did not follow procedures therefore it was not functioning! So then this next tech that they send out says he will make us another appointment because he has no C wire on hand! I wait hours no appointment! So I call and make myself the appointment explain what happened and they apologize and tell me they will send another tech out on Wednesday at 10 my husband took the day off to wait for the tech! The tech never shows up! He says he knocked and no one answered mind you my husband was by the door waiting for him. So I call to reschedule again and again they tell me they are sorry! Like this is going to help my A/C not working! So then they reschedule for another tech on Thursday and again that tech cancelled because he had no C-WIRE mind you I called them like 3 times and told every customer service rep to remind the tech to bring the C-WIRE! By now I am so agitated with these people I cannot use my A/C and its warming up! So I called explained to a CSR again what was going on and she tells me I need to pay! so I tell her I already paid! You cannot charge me again for an order that was never completed! so I asked to speak with a supervisor I spoke to Autumn the supervisor and she apologized and told me that I would not be paying again because I already paid and that she would comp the charge and she told me she would send out some one today and that she reviewed who the tech was and that he was recommended by her and he would come by today! Guess what he cancelled! So I just called and I spoke to a supervisor named David he says that they messed up on there end and did not process the invoice! So he is supposedly sending some one out today! If they do not come today I am getting my money back and now I have to call some one to fix there mess! Thanks a lot Hello tech! and no I do not want more apologies that will not fix my A/C and heater that was working just fine before I called you guys! Beware please do not call these people they will just make you stress out and get anxiety!

Zero stars. I paid for HelloTech installation when purchasing my new 65" TV. Based on the website, I was led to believe this is a real company and that a professional TV installation expert would arrive and professionally mount my TV. I bought a nice mount ($115.00) and TV is brand new and unboxed. I knew paying for HelloTech was a mistake as soon as the technician showed up. He was incredibly rude, disrespectful, and overall incredibly negative. He literally kicked my belongings if they were in his way (we're talking a nice road bike that was on a rack in my dining room and my pet's bed near the fireplace) rather than walk around or ask me to move an item. He wouldn't answer any questions and kept rolling his eyes and sighing deeply. Definitely not a professional. I wish I had trusted my instincts and asked him to leave and gotten a refund and found a local handyman to install it for me. That's not even the bad part. Everything went downhill from there. We got to the point where I was to help him lift the TV, did so, and he realized he had drilled into the TV incorrectly (which he actually tried to blame on me for 'distracting' him). All the while he's telling me he's installed XXX-XXX of these and disregarding the 1 or 2 simple questions I had asked. He proceeds to take out the screws and re-drill. I figured he had fixed his error. He mounts the TV and leaves in a hurry before I even have a chance to look at the TV (because I was cleaning up the mess under the TV from the mounting) as well as the boxes, etc. I look at the TV, and sure enough, there's a gap of over 5" to the left and a gap of just under 4" on the right, i.e. it's uneven. It's also 2" further to the left than I had requested he mount it (he kept rolling his eyes and telling me it would slide - which is actually a feature of the mount I purchased, but due to incorrect installation, not something I can do with my TV). Now here's where the real nightmare begins - I called HelloTech immediately after noticing. All calls (as well as chat and email) go to an offshore team who all give the same vague response: that the issue will be escalated and someone will contact me in 24 hours. I wait 24 hours and no one contacts me so I call again. This time I'm told I should have waited 24-48 hours. I wait more than 48 hours. At this point, I've called several times, sent emails, and used the chat function on the website. I'm once again told that the issue will be escalated (to whom exactly?!) and that my 'availability' is for the next day. This makes no sense, to tell someone their availability. Availability just means that is a day I indicated as available for a technician (the 3rd of 3 days, 2 of which had already passed *** without anyone contacting me). The reps on the phone have no idea what's going on and calling is utterly pointless. I now have a damaged TV incorrectly mounted and I fear every second it will fall off and damage the drywall and hardwood floors, not to mention actually destroy the TV and mount. I paid to have the TV professionally mounted. This isn't a real company. No one will respond to your calls or concerns in any productive way. You'll just be put on hold endlessly and then told to wait. They pretend they've escalated to supervisors, but when I pushed the last guy, he admitted he has no contact with any supervisors and all he can do is send an email or use a group chat. He refused to give me a phone number and said he doesn't know what their phone number is. Do not use this company. A local, polite, and qualified handyman off of a local site can correctly hang your TV without attitude or destroying your property for half the cost. I paid for this thinking it was a legit, hassle-free company. That is the opposite of the experience I've had. The issue is still unresolved. Someone needs to come fix the mess the first tech made!

I went online looking for video doorbell installers. A few popped up and after visiting a few sites I selected Hellotech *** for the amount of *** Install appointment date Thursday, March 3. However the installer called me and asked if he could come Monday, March 1. I accepted. He shows up unmasked and proceeded to install my *** wired video doorbell. This entail removing my Ring wired doorbell from the brick wall and replacing it with the Eufy, Sometime during the install he asked me plug in his drill and gave me a regular indoor extension cord. This surprised me because all the professionals that I've ever used have used power drills. Next I heard the sound of like when a screw is rounded out. Next he mentioned that the camera might be a little crooked. I looked at it and it didn't seem too crooked for me. When I looked at the doorbell from the side I noticed that the lower portion of the doorbell was separated from the brick wall. I mentioned that and he pushed on the doorbell and it seemed to set in place. He synced my doorbell with the Eufy chime that I placed in my lower level electrical socket and seemingly the job was done. His drill was unplugged and I signed on his phone authorizing payment and he departed. I got my recycle collection to put into the recycle container outside on front porch. As I was entering my front door I decided to pull on the doorbell and to my surprise the bottom came loose. I immediately called the installer and explained the situation in hope that he would schedule a return for that day or a later time. He went on the defense "blaming the screws". I asked if I should call Hellotech and he said "do whatever you want to do. I immediately called Hellotech and they were very apologetic and another installer was setup for Saturday, March 5, 10:00AM-12. Friday evening, March 4 the installer, a female called to get a better understanding of what needed to be done. Said she would me the next day, but she was a no show.

Hello Tech refuses to repair an install performed less than 90 days ago. We paid $118.25 for of a prewired Ring *** that stopped working in 45 days In mid-August , we purchased a "Ring" doorbell and flood light cameras from Lowes. We needed an electrician to connect our new door *** to our current hard-wired ***, and one roof top flood-light needed new wiring. We hired Hello Tech on their web site on August 25. Because they indicated that they did not have the capability to put in new hard wiring (since wiring was not there initially).Order #(***). HT were hired to just connect the doorbell. An invoice of $118.25 was paid in full (via credit card), on the 25th of Aug, 2020. Note We have associated documentation. For the first month or so, we would hear chimes with motion near our front door, long before the door *** was heard. On or about late October , we first noticed that when someone would come to the front door, we were not alerted. We would only know they were there after they rang the doorbell. Within a week, the *** would not ring inside the house at all. There is obviously a problem with the *** or the installation. The installing technician, ***, had a difficult time with the installation on 8/27. It was obvious that he did not have much experience with the Ring doorbell. Eventually he figured it out and things went well for a short time. We have contacted "Ring Company," and they are willing to replace the ***, if in fact that is the problem. Because the floodlights work well, we believe the problem is in the installation process of the doorbell. We want Hello tech to honor their workmanship, and stand behind their installation. When asked to check the problem, we were told, if we wanted them to return to our home, we will would have to pay them again. We are seniors on a fixed income, looking for additional security. We cannot just throw money away. Of course, the company's perspective is not only unethical but highly unprofessional. Hello Tech should honor their "90 Warranty" and fix the problem with the *** installation.

hello tech damaged the product they were installing and are refusing to honor their guarantee. HelloTech asserts that "We're committed to your complete satisfaction with our service. If you're not 100% happy, well do whatever it takes to make it right." They are refusing to honor their guarantee. And irrespective of their guarantee, they damage the product they were installing and i don't have full use of it. HelloTech should be required to repair or replace my product so it is fully functional. In short, I hired HelloTech to install a Nest Yale lock. Their installer used a power screwdriver and stripped the screws. I had no idea as the screws are not visible, but located behind the batteries. He obviously was aware of this, but hid the problem and didn't tell me. I found out only recently because my device needs to be reset. The reset button is located behind a panel held together by the screws he stripped. the company refuses to return my calls, and keeps giving me the run around. they have no direct line of communication to customers for repair/guarantee work but require you to call into a central call center which each time claims the issue has been "escalated" and informs me i will get a call back within the day. they refuse to allow me to communicate with the (alleged) repair department to schedule an appointment. they refuse to allow me to speak with a supervisor. i do not receive a call back, and each time its the same run around. they damaged my property and should be required to repair or replace it -- and if they cannot remove it from the door because of the stripped screws, then they should be required to replace the door with a new Nest Yale lock. they should be held accountable not just for the damage they caused, but for their false advertising enticing customers (we will do whatever it takes to make it right). it is astounding that they hire and send out technicians that don't know how to use a screwdriver. i have attached a photo which shows the damaged screw on the left. the one on the right i can remove, but not the one on the left. both need to be removed to access the reset panel and to remove the device from the door.

A HelloTech technician did not properly mount my televion on the wall. After a month it fell of the wall and HelloTech refuses to do anything. On October 31st I had a technician from HelloTech come to mount my television. I paid for his parking in the city and did everything I could to make it easier on him to perform the job. While working on the mount, he dropped multiple waders behind the wall and did not have any spares. It had already taken a significant amount of time to do the work, and it was too late for anything to be open. He left and told me he would return the next day to complete the mount. I asked him if I should get another tech and he said no. He also closed out the job (i did not accept this) online. The next day he comes back and starts working again. I trusted him so I didn't micromanage his work. He got the tv on the wall after drilling two sets of four holes. I later realized he attempted to drill into the metal studs, failed, and just hung the TV on drywall with toggle screws. You can still see the original holes where he gave up. I sent text messages to him expressing my concern (I have attached these). He assured me that it would be fine. I also told him the tv was sagging on one side and he said that's normal. After a few weeks, the tv simply fell off the wall with normal uses of the full range mount. It was apparent then that the 3 screws he just put into the dry wall were not sufficient. I immediately let HelloTech know of the problem. It has been 4 days since then and they told me they would not do any reimbursement whatsoever. Their claim is the tech told them I "manipulated" the mount after he put it up. This is a bold lie. I never moved the mount from its initial position, i simply moved the television as he instructed me to, like it was intended, on the full range mount. I never once touched a screw or did anything to harm the integrity of his mount I followed up telling them this was unacceptable and that I expect to be refunded for the tv, the mount, and the dry wall damage. They closed my case in the middle of the night and have not provided me an update since. I have never felt compelled to reach out to the Complaintsboard.com about any company, but I feel it is necessary here. Their technician mounted a 65" television into drywall, clearly gave up on mounting it into my metal studs, and hoped for the best. As expected, it fell.

Extremely rude employee, reported to business and no one reached out to me to voice any concern. My boyfriend had a scheduled appointment for a tech to come out & mount our tv on Dec. 23, 2020 at 12pm. (Order number XXXXXX) On that day my boyfriend received a text from the technician stating that he had scheduled us at the same time he scheduled someone else & asked if he could come at 5 pm that evening. That was a big inconvenience for us both because he was at work & I had a drs appointment later that evening. So we just rescheduled for the next day, Dec. 24th, 2020 between 9am - 12pm. On that morning Dec. 24th, I received a text informing me that a tech would be at my house at 9am. A few minutes after receiving that text I received a call from a tech by the name of *** Jide & he let me know he would be at my house at 12pm. Around 12:15 pm-12:30 pm *** had not shown up so & I called him to get an update & he told me he would be out at 1:30 pm. Being 7 months pregnant I was not comfortable being at the house alone with my 1 year old so my father rearranged his schedule to be with me from 9am-12pm while the tech was over. When *** said he was not going to be out until 1:30 pm which was an hour & a half later than what we were scheduled for, my dad had to leave to do what he needed to do. Around 1:15 pm, I called the main office to cancel the appointment & they let me know that they would inform the tech of the cancellation. At 1:45 pm, *** still showed up (which was still 15mins later than what he said). I let him know that I had cancelled the appointment nearly 45mins before he showed up. He immediately got an attitude with me & said that I should've called him personally to let him know I cancelled so that he did not have to drive all the way to my house. (This is after he did not come at 12pm and didn't communicate with me until I called, then he still came late after saying 1:30pm) Him responding to me the way he did made me feel uncomfortable & unsafe being pregnant & having a 1 year old alone I did not want him coming into my house while my boyfriend was at work and my dad was not there. I proceeded to calmly let him know that him coming late was too much of an inconvenience & I was told the main office would inform him of the cancellation, to which he threw his hands up and walked away. After closing my door I noticed on my security camera that *** turned around & started walking back towards my door again which made me feel even more uncomfortable because there was no reason why he should be coming back to my door after the conversation was over. Once he left I called the main office & told them about what happened & was told that someone would reach out to me to address this problem. I still have not heard anything back from this company to address the situation.

I have contacted HelloTech four times now to come and fix the damage that was made to our home by their technician. I recently purchase the SimpliSafe security system and they offered installation of the system through a third party company. I did not realize at the time it was from a 3rd party company, but I received an e-mail to schedule and my appointment for a technician to come was on Monday(10/26), the technician arrived and began putting up the SimpliSafe security system. First, the sensors he was putting up were uneven and inconsistent with placement at the doors and windows, so now the adhesive will need to be replaced, but the main concern is the damage the technician did to our house. The technician was attempting to put up the Simplisafe camera with the outdoor mounting kit onto the frame of our garage door. I informed the technician that he would not be able to just use a screw driver to place the screws due to the material of the garage door frame. He tried anyway to place to screw and was unsuccessful and finally used a drill. He tried to use the drill on the screw and the screw broke in half, leaving the half screw stuck in our garage door frame. He did not say anything to us and attempted to place a second screw. I asked him why he was not placing the plate that the screws hold over the 1st hole before putting a second screw and that is when he informed me that he could not use that hole because the screw was broken inside. I asked him who was going to fix that? He claimed "I will" and said he will put puddy and sand it. Unknowingly he placed the second screw with first using the drill to make the hole and then putting the screw in but the drill bit he used was too big so the screw and plate just come right out(we did not realize this until after he left). When he went to place, what should have been the "second or last" screw to hold the plate, he stated he knew what he was doing and would not break another screw. He then broke ANOTHER screw into the garage door frame. He then asked if we wanted him to continue, we said No! We wanted to know who was going to fix this mess and if he did not feel comfortable to do the job, he should have informed us prior to damaging our garage door frame. He said he was sorry and that he would leave and we would not be charged for any of it, but in order to correct or fix the problem we would need to contact HelloTech support. He tried to apply some puddy to the frame but that is all. I have called HelloTech four times since that day. I keep getting the same answer. I was informed that they would put our case as priority due to the circumstances, filled out an incident report online that was e-mailed to me as well as attached photos for them. Every time I have contacted they ask for my availability and I have given them multiple days and times to schedule an appointment to correct this issue. I contacted them on: 10/26, 10/27, 10/29, and 10/31. I called again on 10/31 due to receiving an e-mail that my potential future appointment was canceled, so I called to speak with a manager or supervisor which I was informed was unavailable and at this point I have not heard anything back from HelloTech via phone or e-mail. I just purchased this house brand new in September. I have an alarm system that is not set up correctly/working and now damage to my brand new home via garage door frame and still have no camera mounted. I have attached photos of the holes and the pink puddy that the technician applied over one of the holes that has a broken screw inside. I want this screws removed and my system set up correctly, and my garage door EXACTLY the way it was before their technician(***) arrived. Order #: XXXXXX, XXXXXX

Paid HelloTech for Simplisafe installation. 1st tech said the equiptment was incompatiable, 2nd tech put lock up but it fell off soon after leaving. HelloTech pre-authorized $169.46 to install Simplisafe system and install the Simplisafe Smartlock. They set the appointment and the 1st tech came out, installed the system but said I had the wrong kind of lock on my door to use the smartlock so he left without even trying to install it. I went and bought a new lock($36) and called HelloTech again and made an appointment for the next day at 4pm. 4pm cam, 4:30pm came and still no tech had shown up. I called HelloTech and informed them that the tech wasn't onsite, they contacted the tech who said he was still at another job and was running behind and would'n get to my house until 6PM! After speaking with a supervisor about how unprofessional it was that no one contacted me about the tech running behind, he agreed to give me the option of waiting on the tech to come at 6pm and getting a $25 discount on my install or cancelling. I elected to wait on the tech as I had already spent more money to purchase another lock for the door. So the 2nd tech finally shows up around X:XX-X:XXpm, comes in and bad mouths the first tech saying he could have done the install with my original lock and that I didn't have to buy a new lock and said it wouldn't take long. After about 1 1/2 -2 hours, he then says he's finished and the lock is on, stuck his phone in my face and told me to sign my name, which I did because after that long of a time I thought surely this lock is complete. I called Simplisafe to go about setting up the smartlock with my current system as the tech was about to leave, and that's when the Simplisafe representative and I both listened to him say, "The lock is on, but don't mess with it too much", and then he proceeded to leave. I was a little leary about the installation at that point and so was the Simplisafe rep, but I didn't want to be disruptive with the guy as I'm a single mother who leaves alone. But when I went to the door to lock it, I noticed the lock wasn't entirely on and had a major jiggle to it. I was still on the phone with the Simplisafe rep and she suggested that I take a picture of it and email it to them. I told her Iwould take a video and show her the jiggling and emailed it to her and her supervisor. She suggested that I contact HelloTech again and request they fix the situation. I called HelloTech, spoke with someone, I asked to speak with another supervisor and the lady proceeded to tell me that all the supervisors were gone for the night and that she would put in a request for a refund and for a supervisor to call me back tomorrow. HelloTech currently has 4 PRE-AUTHORIZATIONS pending on my account for a total of $396.83 because the initial pre-authorization was for $169.46 for the 1st requested system install and smartlock install, they then pre-authorized $84.73 because that's how much the initial system install would be because the 1st tech didn't complete the smartlock install, HelloTech then pre-authorized another $84.73 when I called back to request the 2nd tech after I purchased a new lock because the 1st tech said I needed to do so, and after the 2nd tech said he was completed they pre-authorized my card for $57.91 which is what the install would be with the $25 discount given by the 1st supervisor. $396.83 of my money being held when only the system without the smartlock has been installed properly which is just $84.73 including tax. So the balance of $312.10 needs to be refunded to me. I don't want anymore HelloTech technicians in my home, at this point I just want my $312.10 refunded to me. The idea of this company would be so much better if their technicians actually knew how to complete the services that we pay them for. Issue my REFUND NOW to my bank account.