Menu
For Business Write a review File a complaint
HereSpa Customer Service Phone, Email, Contacts

HereSpa
Reviews and Complaints

www.herespa.com

Learn how the rating is calculated

3.5 17 Reviews 2 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

HereSpa Reviews 19

ComplaintsBoard
J
9:43 am EST
Verified customer This review was posted by a verified customer. Learn more

HereSpa Substandard service

We had a mani/pedi scheduled for my wife in January 2024. Upon arrival, the provider immediately started to complain that the payment for the job was inadequate and that Herespa keeps the pre paid tip amount and that we should re tip her. Within four days of service the gel nail polish had chipped off most of my wife's nails. She is a stroke victim and has minimal use of her hands so this is clearly a poor quality treatment. When I contacted Herespa they stated their guarantee was only for 48 hours. Who would pay over $100 for a treatment that only ladts 48 hours?

Recommendation: Avoid this service!

Read full review of HereSpa and 1 comment
Hide full review
1 comment
Add a comment
D
D
DavidDog
SAN DIEGO, US

No kidding. HERESPA policies are the worst.

ComplaintsBoard
T
Verified customer The reviewer confirmed their account using Google. Learn more

HereSpa Bad experience

I am giving this service zero stars. It is overpriced and doesn’t do a good job. I made an appointment on 6/23, and a nail tech powder because I’m growing them out. The nail artist arrived and I was satisfied with the nails. The price however was $119 just for a manicure! On 6/28, the thumb nail came completely off. I contacted this company and they refused to accommodate me. They stated there was a 48 hour window. They refused to fix one nail! I’m sitting in a hospital bed, I am not doing anything strenuous to make the nail come off. I paid all that money when dip costs $40 in the nail salon near my house. Beware! Stay away from this service. They are overpriced, cheap, and have bad customer service. Two thumbs down!

Recommendation: Beware and Stay Away

Read full review of HereSpa
View 0 more photos
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

HereSpa Tumie was great!

Tumie was great! My wife has some body dementia, which makes it harder to work on her when she doesn't get what's happening. Tumie was patient with her and understood her condition. She did a great job on both the mani and pedi. She was professional and friendly to talk to. I'd recommend her services for sure.

Read full review of HereSpa and 4 comments
Hide full review
4 comments
Add a comment
L
L
L. Ritchie
Verified customer This complaint was posted by a verified customer. Learn more

was friendly and professional. My very reluctant husband said she did a great job! We liked her professionally and personally

A
A
A. Schamberger
Verified customer This complaint was posted by a verified customer. Learn more

Sylwia was excellent! She is a lovely person, and took time and asked me questions about my hair. I love my haircut! She is professional and nice!

A
A
A. O'Hara
Verified customer This complaint was posted by a verified customer. Learn more

My mother is bedridden because she cannot straighten her legs. *** took very good care of mom with professional and caring service. Thanks!

C
C
C. Borer
Verified customer This complaint was posted by a verified customer. Learn more

was very Professional, Kind, Courteous and Friendly. She is very good at her craft. My feet feel wonderful for the first time in several months.

ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

HereSpa Looking in the dictionary, the very first definition of EXCELLENCE is HereSpa

Looking in the dictionary, the very first definition of EXCELLENCE is HereSpa. They are wonderful, caring, careful and professional. I explained to them the condition my wife was in after being hit by a big truck while crossing the street. She had to have the top of her head removed to stop the bleeding and now has issues with her right hand/arm and left leg, as well as confusion. HereSpa was so careful to accommodate to my wife's needs, as she hadn't had her nails cut in 5 months and was in desperate need of professional care. I know the rating is from 1-5, but HereSpa has earned a 10. Thank you HereSpa from both of us, John and Jane, with our full hearts for your wonderful work.

Read full review of HereSpa and 4 comments
Hide full review
4 comments
Add a comment
O
O
O. Zboncak
Verified customer This complaint was posted by a verified customer. Learn more

is amazing!Very skilled, patient and lots of fun too! Will definitely use her again

E
E
E. Weissnat
Verified customer This complaint was posted by a verified customer. Learn more

did a great job! 5?!Make sure she gets the tip that I had included on the credit card. I believe the amount was $54.30. Thank you.

L
L
L. Fay
Verified customer This complaint was posted by a verified customer. Learn more

was very professional courteous and did an excellent job for mani and pedi. I will definitely use her services again. She arrived on time and was prepared.

D
D
D. Keebler
Verified customer This complaint was posted by a verified customer. Learn more

What a wonderful service especially for my mom that is home bound. On top of that the nail tech was amazing! She was super friendly, kind, compassionate, and her nail service is top notch!

ComplaintsBoard
Z
Verified customer This review was posted by a verified customer. Learn more

HereSpa I'm so mad, I can't even give them one star

I'm so mad, I can't even give them one star. I booked a massage for my preggo wife's bday and got a text a few hours later saying the nail thing was canceled. I told them it wasn't a nail thing and they said it was canceled anyway. They said they'd try to get someone out in 3 days, but if not, they'd give us our money back. I don't get it, they have male and female options, so why can't they send someone else? I think they didn't want to send anyone because I didn't tip on my card. I had cash for that. So I called customer service and some dude answered like "hello?" I was confused, but it was the right number. He talked in circles and I just asked for my money back. Now, I'm out the money I was gonna spend on my wife's bday until they give it back in 3-5 days. So unprofessional and stupid. Look somewhere else first.

Read full review of HereSpa and 2 comments
Hide full review
2 comments
Add a comment
A
A
A. Hill
Verified customer This complaint was posted by a verified customer. Learn more

was friendly and punctual. She did a great job with my pedicure and was able to adapt to my difficulty bending my knee. *** kept in contact before and after service. No issues for me. Would def recommend!

K
K
K. Mayer
Verified customer This complaint was posted by a verified customer. Learn more

Jomel was outstanding. He worked very well with a senior citizen, and was very respectful of her. He kept asking our advice as to whether the cut needed any adjustment. Really appreciated him. Five stars!

ComplaintsBoard
B
Verified customer This review was posted by a verified customer. Learn more

HereSpa *** is amazing!

is amazing!Very skilled, patient and lots of fun too! Will definitely use her again

Read full review of HereSpa
Hide full review
ComplaintsBoard
Y
Verified customer This review was posted by a verified customer. Learn more

HereSpa *** was friendly and professional

was friendly and professional. My very reluctant husband said she did a great job! We liked her professionally and personally

Read full review of HereSpa
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

HereSpa My mother is bedridden because she cannot straighten her legs

My mother is bedridden because she cannot straighten her legs. *** took very good care of mom with professional and caring service. Thanks!

Read full review of HereSpa
Hide full review
ComplaintsBoard
W
Verified customer This review was posted by a verified customer. Learn more

HereSpa Sylwia was excellent!

Sylwia was excellent! She is a lovely person, and took time and asked me questions about my hair. I love my haircut! She is professional and nice!

Read full review of HereSpa
Hide full review
ComplaintsBoard
T
Verified customer This review was posted by a verified customer. Learn more

HereSpa *** was very Professional, Kind, Courteous and Friendly

was very Professional, Kind, Courteous and Friendly. She is very good at her craft. My feet feel wonderful for the first time in several months.

Read full review of HereSpa
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

HereSpa *** did a great job!

did a great job! 5?!Make sure she gets the tip that I had included on the credit card. I believe the amount was $54.30. Thank you.

Read full review of HereSpa
Hide full review
ComplaintsBoard
H
Verified customer This review was posted by a verified customer. Learn more

HereSpa *** was very professional courteous and did an excellent job for mani and pedi

was very professional courteous and did an excellent job for mani and pedi. I will definitely use her services again. She arrived on time and was prepared.

Read full review of HereSpa
Hide full review
ComplaintsBoard
R
Verified customer This review was posted by a verified customer. Learn more

HereSpa What a wonderful service especially for my mom that is home bound

What a wonderful service especially for my mom that is home bound. On top of that the nail tech was amazing! She was super friendly, kind, compassionate, and her nail service is top notch!

Read full review of HereSpa
Hide full review
ComplaintsBoard
H
Verified customer This review was posted by a verified customer. Learn more

HereSpa Jomel was outstanding

Jomel was outstanding. He worked very well with a senior citizen, and was very respectful of her. He kept asking our advice as to whether the cut needed any adjustment. Really appreciated him. Five stars!

Read full review of HereSpa
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

HereSpa *** was friendly and punctual

was friendly and punctual. She did a great job with my pedicure and was able to adapt to my difficulty bending my knee. *** kept in contact before and after service. No issues for me. Would def recommend!

Read full review of HereSpa
Hide full review
ComplaintsBoard
B
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

HereSpa Their website is unclear about which services mean what

Their website is unclear about which services mean what. I (due to unclear wording) choose the wrong service. The person arrived without basics and couldnt do the manicure. Herespa will not refund my money or give me credit towards another manicure. They are an unprofessional joke. Dont waste your time or choose incorrectly due to their strange wording or youll be out the money.

Read full review of HereSpa
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
HereSpa replied to this review.

HereSpa HereSpa claims to offer in home services such as manicures and pedicures via their online platform

HereSpa claims to offer in home services such as manicures and pedicures via their online platform. They also claim to tailor their services towards senior citizens. I purchased this service for my 82 yr old mother a week prior to her appointment date. I received confirmation emails and texts all the way until the day of the service. 60 min prior to service, I got a cancellation. Not only was the appointment abruptly canceled, but there was no service available through their customer phone number, email, or text. I had to chase them down over the next two days to try to understand what had happened and to reschedule the appointment or refund my money. I finally got a response only after writing a very direct email on their poor service. They then insisted that this was unusual and asked me to please reconsider using their service. They also refunded my money. That sounds reasonable except for the fact that they again cancelled last min on my mother - no warning, no rationale. Again, I called, emailed, and texted their service numbers and finally, the head of operations called me back and promised that she would personally ensure that an appointment was set and delivered. That was two weeks ago and I have heard nothing. It is such a shame for a business to falsely represent what they are capable in delivering and really awful that they specifically target, or claim to have a niche focused on, senior citizens. Buyer beware.

Read full review of HereSpa
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review

HereSpa Complaints 2

ComplaintsBoard
D
11:52 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Scheduled appointment for 9:30 am at my home in San Diego. Herespa sent a hairdresser located in cincinnati! I never listed my address as "Cincinnati", so how did this happen? Something happened at Herespa to change the address. Herespa refuses to refund my payment! Can you believe it? I strongly recommend that would be customers avoid Herespa as they...

Read full review of HereSpa and 1 comment
ComplaintsBoard
F
Verified customer This complaint was posted by a verified customer. Learn more

HereSpa I tried to book a pedicure appointment with HereSpa on Dec

I tried to book a pedicure appointment with HereSpa on Dec. 5, 2022, for an in-home service. They scheduled me for Dec. 8, 2022, but then canceled and rescheduled for the same day. However, on Dec. 11, 2022, they canceled again and said it would be another week and a half before they could come. I had already given them my credit card number, and the representative I spoke to didn't speak English well enough for me to understand her. It seems like they're giving me the same runaround that someone else complained about on this website.

Read full review of HereSpa and 2 comments
Hide full review
2 comments
Add a comment
S
S
Simplysanya
US
Sep 03, 2023 8:25 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Worst possible company. I booked a spa package for grandmother’s 79th birthday (she’s undergoing cancer treatment and just got discharged from hospital). This company cancelled on me AN HOUR before the appointment. So disappointing. Please don’t book these guys ever.

K
K
Katfam2009
Havre de Grace, US
Aug 08, 2023 8:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have had the exact same experience. When my appt was canceled twice by the technician, I requested a full refund to my credit card, since I was already charged, and I did NOT receive a full refund. I received 75% back in the form of a HereSpa credit. I specifically said I wanted a full refund BACK TO MY CREDIT CARD since I never received service and that never happened. The woman I spoke to spoke broken English, but it was good enough that I know she understood me.

Is HereSpa Legit?

HereSpa earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds HereSpa to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, HereSpa is known for their high standards and safety. If you're thinking about dealing with HereSpa, it's wise to check how they handle complaints.

We found clear and detailed contact information for HereSpa. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

HereSpa has received 12 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

HereSpa has claimed the domain name for herespa.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Herespa.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Herespa.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

A trust mark has been identified for a herespa.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

However ComplaintsBoard has detected that:

  • The website belonging to HereSpa has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.

About HereSpa

Screenshot HereSpa
HereSpa is a premier online destination for individuals seeking a luxurious and rejuvenating spa experience. The website offers a wide range of spa services, including massages, facials, body treatments, and more, all designed to help customers relax and unwind.

One of the standout features of HereSpa is its commitment to using only the highest quality products and techniques. The website partners with top-rated spas and beauty brands to ensure that customers receive the best possible treatments. Additionally, HereSpa employs a team of highly trained and experienced professionals who are dedicated to providing exceptional service and personalized attention to each and every customer.

In addition to its impressive selection of spa services, HereSpa also offers a variety of helpful resources and tools to help customers make informed decisions about their spa experience. The website features detailed descriptions of each service, as well as customer reviews and ratings to help customers choose the right treatment for their needs.

Overall, HereSpa is a top-notch online destination for anyone looking to indulge in a luxurious and relaxing spa experience. With its commitment to quality, exceptional service, and helpful resources, HereSpa is the perfect choice for anyone looking to pamper themselves and unwind from the stresses of everyday life.

Overview of HereSpa complaint handling

HereSpa reviews first appeared on Complaints Board on Jun 19, 2023. The latest review Senior haircut was posted on Jun 30, 2024. The latest complaint Their website is unclear about which services mean what was resolved on May 21, 2023. HereSpa has an average consumer rating of 1 stars from 19 reviews. HereSpa has resolved 0 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. HereSpa Contacts

  2. HereSpa phone numbers
    +1 (833) 437-3772
    +1 (833) 437-3772
    Click up if you have successfully reached HereSpa by calling +1 (833) 437-3772 phone number 0 0 users reported that they have successfully reached HereSpa by calling +1 (833) 437-3772 phone number Click down if you have unsuccessfully reached HereSpa by calling +1 (833) 437-3772 phone number 0 0 users reported that they have UNsuccessfully reached HereSpa by calling +1 (833) 437-3772 phone number
  3. HereSpa emails
  4. HereSpa address
    361 17th St NW Unit 2422, Atlanta, Georgia, 30363-1092, United States
  5. HereSpa social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 30, 2024

Most discussed HereSpa complaints

Senior haircut
3
(opinions to this review)

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.