HHGregg
Reviews and Complaints

Beware of the "Promotional 0%" offers that HHGREGG is very quick to sell you on. They failed to explain to me that once the 12 months has expired and if your balance is not completely paid off; you pay a 29.99% finance charge for the entire 12 months on the spot. My tv was $1100 and I ended up paying $315 in finances charges alone right after the 12 months expired. Eventhough, I never missed a payment and my balance at the end of the 12 months was less than $500. I called to see if they would work with me, even a little bit but they didn't care. And, people at HHGREGG were very quick to sell me the TV but didn't bother explaining the terms of the promotion. Never shopping there again.

I purchased a washer, dryer, and refrigerator on July 31. All items were in stock and my credit card was charged on that day. Delivery was arranged for 9 days later--two days before I moved into my new home. On the morning of the scheduled delivery, the delivery team called to set up the delivery window and informed me that the refrigerator was now out of stock, there were none in the warehouse, and they had no firm date when they would be received by the warehouse. I pointed out that my credit card had been charged on the day of purchase and my sales receipt noted that all items were in stock, so they must have sold my refrigerator to someone else. My salesperson called to tell me that it is hhgregg warehouse policy to sell an item to a person who wants delivery immediately. It didn't matter that I had already purchased it. They did later deliver the floor model--dented and scratched and with the door on the wrong side. Think twice people. Do you want to deal with this warehouse policy?

Today my husband and I entered the hhgreg store in Jacksonville, FL. We were greated at the door. I picked up a large umbrella to purchase and the young lady immediately asked how was I going to pay for my purchase. At this point I was barely in the store so what difference did it make? She then shadowed us all around the store. When we were ready to check out with a few items she asked us again how we intended to pay. With a debit card my husband replied. She asked us for personal info that we did not wish to give her. Then we were told she could not sell us the items without this information. I'm paying with a debit card this info is not necessary. She told us she was unable to procede with the sell without our name, address, telephone number, etc. I'm thinking that hhgreg sells personal information so beware! We walked out! We will NEVER go back!

In sept. 2009, I went to grand opening of HH Gregg, offering great deals for the day. Seemed like more sales people than customers. I needed a refrigerator. Prices were so good, I even purchased a flat screen TV and was convinced by employee to open an HH Gregg card instantly on my purchase. I was told my purchased would be "no interest for 1 year" and I left. Well, every month, I received my statement, paid more than the minimun required and that was it. Until, one day so happens I decided to give a better look at my statement to see how much was left to payoff. To my amazement, it was much higher. I backtracked other statements, and saw that the month following the 1 year period, GE Money tacked on a "deferred interest" from the past year of $253.00. never heard the word 'deferred" prior. I Immediately called and more or less they told me too bad. I wrote a letter to dispute and again "too bad" I tried calling and sending registered mail addressing my problem, no response. My issue is, I signed the sales invoice in the store the day of purchase. No salesman told me of this interest thing. I never received a HH Gregg card along with terms and conditions. How would I know if it was never told to me. Are they doing this to everyone? Think this is a legal issue. Any ideas out there?

I received an advertisement in the mail for a pre-black friday sale at Hhgregg . The advertisement states "Panasonic 50" Class Plasma HDTV SRP799.99 now 599.99". I went into the store on 11/19/10 and had Ashley Sprague salesperson helped me. I showed her the ad. She showed me the T.V. The current price was 799.99. She stated that was because the sale did not start until Nov 21-Nov 27. She then stated that they had a 30 day price match guarantee and that I could purchase the TV today and come back during the sale dates on the advertisement, show them my receipt and the advertisement, and then I would get the 200$ price difference right away. I went back on Nov 22 and showed customer service my receipt and ad. They said that they could not give me the discount because I purchased a different model than what was on sale. I asked to speak to a manager and he said there was nothing I could do but I could return it. I am a single mom and have no one to help me to return the item. He said they would not come get it and that I would have to return it somehow. He even laughingly said they could take it out of the salespersons paycheck since she was the one that made the mistake. I was so upset I did not get his name. He was a white male with red hair and red beard. I looked at the advertisement and there is no where on it that specifies what model of tv. There are also no exclusions or small print that states which model. I have the advertisement and my receipt. I was on a specific budget and was promised the sales price on this tv. I want the sales discount of 200$.

HHGregg service and warranty issues. I bought a 50' Samsung Plasma TV from HHGregg in late February for $1, 000, I Also spent $200 on the 'Extended Warranty'. The second week in April, the screen went very dark and barely visible. I called the warranty number and they sent out an indepentant TV service. They had to take me TV and told me it would be about 10 days. Well its been 15 now, and I was told today it would be another 3 weeks at least to get the part in. So I called HHGregg and wanted to exchange my TV or get a refund. They dont except exchanges after 14 days, they wont do a refund, and have been very very unhelpful in this situation. I am watching an old 19' now, I didn't spend $1, 000 on a TV and $200 on a warranty to have no TV for 6 weeks.

HHGregg service and warranty issues. I bought a 50' Samsung Plasma TV from HHGregg in late February for $1, 000, I Also spent $200 on the 'Extended Warranty'. The second week in April, the screen went very dark and barely visible. I called the warranty number and they sent out an indepentant TV service. They had to take me TV and told me it would be about 10 days. Well its been 15 now, and I was told today it would be another 3 weeks at least to get the part in. So I called HHGregg and wanted to exchange my TV or get a refund. They dont except exchanges after 14 days, they wont do a refund, and have been very very unhelpfull in this situation. I am watching an old 19' now, I didnt spend $1, 000 on a TV and $200 on a warranty to have no TV for 6 weeks. PLEASE HELP!

Hhgreg has the worst customer service ever. i recently made a purchase for washer and dryer from your Matthews, nc Store. i purchase a brand new dryer, and the washer was open box, but i was told it never been displayed or sold to anyone. before i made a purchase, i inspected the washer, and it was in mint condition. i scheduled my delivery for march 19th. i never received my delivery, and when i called to inquire, i was told my order was sold to someone else, and that model been discontinued, and there are no more new washer and dryers in stock. when i spoke to store manager, he rudely said, " either you take used merchandise or cancel the order"

finally they sent me a floor model washer and dryer ( full of scratches ). i spoke to the store manager, and he said there are no options for me. i filed a complaint with Hhgreg's consumer affairs department, i spoke to Debra katra and her manager danna several times. they were no help at all. i was given an option again and again to cancel my order. when i made my purchase, i spent the whole day to purchase. why did i have to do it again. then ms katra said, i can buy the model which replaced my order, and i have to pay the difference of about $1500 more on top of what I've already paid. i wasted almost a month to resolve this issue, seems like No one cares. Ms Katra said carelesly to file a complaint with the CEO. there is too much to say, and cant even type all that. bottom line is, i would recomend every single person i know, not to shop at Hhgreg. we as a consumer have many choice.i am willing to provide more info if there is anyone out there from Hhgreg, who cares about consumers.

i am not going to tell consumers not to shop at hhgregg because you can get some great buys. but those great buys are at the employees expense. sales personell work for commission. a draw will be paid but you always have to pay it back with your commissions. the bottom line is that hhgregg salespeople are working for FREE. if you have to come to work 1.5 hours early, that goes against your commissions. in other words, employees are paying for coming to work early, during non-commissioned hours. hhgregg calls it training. each employee is expected to pay for their training of 200 hours per year, which hhgregg brags about in their advertising literature. in s.w. florida night hours after 7:00 pm are worthless. there is no productive traffic. schedules are the same for all areas of the country and local management can not alter them, because managements bonuses are affected. (so we were told by management). we are forced to work overtime hours as scheduled. overtime sounds good but remember that salespeople have to pay it back. WE WORK FOR FREE. and when hours are questioned, we are told that is home office. when we call HR we might get a call back 2 weeks later, only to be told that they have nothing to do with scheduleing and we should talk to our district manager, whom we have already talked to. no one in upper management wants to take responsibility for its practices. the attitude is that if you do not like it, then "don't let the door kick you in the ### on your way out".
the only way an employee can make money is by selling PSP (premium service plans) and accessories which are extremely profitable. and if you don't, you are told that you are getting what you deserve, in commissions. NOTHING.
i could go on and on about the abuse. lockdown of doors to keep salespeople from leaving after clocking out. working 17.5, 12.5, 11.5, hours with 1 hour break and 2 15 minute breaks. no first aid or ice for falls. mandatory meetings on your day off. told to work before clocking in.
if you do not have a life, and do not mind being abused, then go to work for hhgregg.

I purchase a refrigetoron 2/13/2011 and by 3/2/2011.
it went up. I contacted HHGRGG an
GE Money and HHGregg is working together. I contacted GE Money explaining the situation. They refuse to reinburst me my money. I am out of 1, 300 of my money . GE want the monthly payments. Neither GE Bank card nor HHGregg wants to accept responsibilities. For the refurbished products for which they are. Selling uncover as new or out of box. When really it is refurbished. I would like something done about both GE and HHGregg.

hhgregg appliances & electronics
ATTN: Dennis L May
4151 East 96TH Street
Indianapolis, Indiana 46240

Lance Kramer
***************
***************
I mailed the letter below to HHGregg concerning a terrible customer service experience I encountered. To date, I have not received a call or any communication concerning my concern. Please think twice before spending your hard earned money at HHGregg as they don't seem to appreciate your business and are not ethical.

Reference: Order # ****-*****

Dear Mr. May,

I have been a loyal hhgregg customer for many years which my family and I have purchased several TV’s, and appliances. Thinking that I was a valued customer, I signed up for the hhgregg gold program to take advantage of offers not available to the general public. I had a very unfortunate experience when I shopped at and attempted to use my reward at the hhgregg location in Reynoldsburg Ohio (store #60).

I have been in the market for a Mitsubishi 60 inch DLP Television. As most people, I researched the model which I was interested in (WD-60738) on the internet to get an idea of how much the units were selling for. I found the unit listed on the Circuit City website for a total price of $850 including shipping and handling and no tax. The unit was listed as an open box model which didn’t bother me.

I called hhgregg to give the company a chance to meet or beat the price. I spoke to Robert ***** at the ***** location. Mr. ***** was very professional and went to bat for me. Through a few phone calls, I was told that the price could be matched since the same model was at the store as a display and could be sold as an open box. I informed Mr. **** that I would be down to purchase the TV later that night.

I arrived at the store and was greeted by Mr. *****. Again, I was treated very professionally and was shown the TV. My order was written up and I was escorted to the customer service desk as I was ready to pay for my purchase. This is the point where my experience with hhgregg went south very quickly.

I was one of two customers in line. The customer service desk had two computers available to check people out. One of the customers was at one of the stations. I was at the other (which nobody was there to assist). Mr. ***** and I stood at the counter looking over at the other person getting serviced for a good 10 minutes. The customer service area didn’t say anything to me such as “we will be right with you” or “sorry for your delay”. I was basically treated as an invisible object standing at the desk with no real value as a paying customer.

Mr. ***** finally got tired of waiting as well and went to find another employee to help us check out. After a few minutes, a younger male with glasses (don’t have his name) came to the desk. The person seemed irritated at best that I needed help. As an example, the clerk immediately placed the “closed” sign on his section right behind my order in frustration that others were waiting behind me as he clearly didn’t want to go above and beyond to help clear the line.

As the clerk started to type my order into the computer, calls were coming into the store. Rather than focus on me as a paying customer, the clerk decided to answer the phone and try to multi task which didn’t work. The clerk got one call which a person was upset their credit from a returned item didn’t post to their credit card account. I must have waited 15 minutes at the desk while he attempted to get all of the caller’s information to do research why I was trying to pay. As he continued to answer the phone, I tried to let him know I had an hhgregg gold coupon worth $75 dollars off my purchase price as the TV I bought was in the price range of $700 to $1299. I think he heard me but still was focused on customers calling in. I had to leave the desk for a few minutes and ask Mr. ****** if I could borrow the phone to call my wife and let her know I was going to be late since the process was taking so long.

I came back to the desk and the clerk finally was done with his customer phone calls and was able to talk to me. I was immediately told “The Manger is not going to except this coupon”. I asked for the reason and was told that I already got a good deal on the TV and he was not going to honor it. I asked to speak with the Manager.

The Sales Manager, Brandon Vawandingham came over to the desk. I asked why my coupon wouldn’t be honored. I was told that normally the store doesn’t price match with internet stores and that he was doing me a favor matching the price. In addition, I was told that the store was losing $20 dollars on the deal and couldn’t cut the price any further. I asked for Mr. Vawandingham to show me on the coupon where it indicated my coupon couldn’t be honored because I got too good of a deal. He took the coupon from me and outlined two sections which he claimed were the legal reasons why the coupon didn’t have to be accepted. The first sentence outlined “SRP indicates suggested retail price”. The second sentence “hhgregg reserves the right to limit quantities. Models and quantities may vary by store”. As you can see, neither sentence has anything to do with honoring the coupon.

I went on to tell Mr. Vawandingham about the very poor customer service experience I had with the clerk. Mr. Vawandingham defended the clerk’s actions in stating that calling customers could turn out to be hhgregg paying customers also. He re-affirmed his position by asking me if my call got answered when I called the store asking about the price match. I couldn’t believe that the manager was telling me that callers on the phone were just as important as paying customers with cash at the checkout counter. In my opinion, the customer being serviced is the customer that should be focused on until the transaction is complete. By the time everything was done, it took me 30 minutes to check out.

In conclusion, first and foremost, I am very dissatisfied with the way I was treated as a customer and will influence my buying decisions in the future. Second, I truly believe that my coupon should have been honored. The reasons why it couldn’t be honored were not listed within the legal language of the coupon as such. As a business person myself, I can’t believe that hhgregg would be willing to lose a lifetime customer over $75.

I would appreciate a call to discuss the matter further. Up to this point, I used and recommended hhgregg for all my electronic and appliance needs. I am hopeful the matter can be settled so I can continue to do so.

I have included a copy of my receipt along with the coupon showing the Managers outlines within the envelope.

Thanks,
Lance

HH GREGG HAS THE WORST CUSTOMER SERVICE I HAVE EVER ENCOUNTERED! I have been trying for 2 YEARS to get something straightened out! My husband passed away in Oct of 2008 after a very short battle with cancer(he lived 55 days from the day we found out he was even sick) and I missed my payment in November because I WAS GRIEVING and in SHOCK over the loss of my beautiful sweetheart!

When I got the bill in December and realized that I had missed the payment I went ahead and PAID THE BALANCE IN FULL(the payoff amount not the balance)! In February I received a bill for a about $500.00 and when I called they explained that since I missed the payment in November it was for the interest since I had 0% interest for a year. I explained the circumstances and that I had already paid this in FULL and the supervisor that I spoke with said that was very understandable and she would have this taken care of immediately and that I would receive confirmation in the mail. Needless to say this never came but a new bill with late charges and more interest did!

Never mind the fact that the interest should have shown on the December statement and that it seems like this was a complete SCAM to try and get more money out of people! I was not running out on something I owed, I PAID THE BALANCE IN FULL! It has been two years and they are reporting this on my credit as unpaid debt and every time I called they would say they would have it taken care of and did not! Month after Month I would go through this, getting someone that spoke English was also very difficult.

I need to refinance my home since I am now a single income household and when I went to do this my mortgage company informed me that HH GREGG had reported me as deceased so I could not refinance! When I called them about this they said they didn't do it and that I could not speak with a supervisor and that one would call me. She could not give me a time frame and also said that it was impossible to speak with anyone higher and that she didn't know who I could contact to lodge a complaint or who their president and CEO was! She said that if I wanted to find out that I would need to do the research myself!

Once again another RUDE associate. I am living pay check to pay check and need to REFINANCE MY HOME and have HH GREGG correct THEIR ERROR! I am beyond frustrated and cannot seem to find anyone that is willing to step up and correct their error.

I brought four stainless steel appliances from H. H. GREGG and had discolor on one of them after 18 months. They offered a partical store credit but told me tough on the other units. I just want to let people know if you go to H.H. GREGG take a National Tire-Battery! with you. If it sticks to the appliances it's not 100% stailless steel. I went to a small claims court. I got a judge that had noe clue what stainless steel is. Any help you can so to let other people know would be great.

Dishwasher delivered on 1/17/2011, Delivery guy broke counter top while installing dishwasher. Nobody from hhgregg has done anything about this and today is 2/1/2011. Called customer service and after about 45 minutes and one idiot named bill, I reached Mary (the manager of customer service). Mary informed me that hhgregg is not responsible for breaking my property but the delivery service should be responsible. I informed her that I had already tried to contact the delivery service (who is a subcontractor) one week ago and received one phone call back from Mr. Muncie who said he would get right on it. Still no action from anybody. It was a surprise to find out that this company uses subcontractors who are not responsible- they came wearing hhgregg shirts and represented themselves as employees of the company. Needless to say I will never do business with this racquet . # weeks later now, and countertop is still broken. Very poor customer service-if it can be considered customer service

I wish I had seen this site before buying my dryer from hhgregg. I did get a pretty good deal on it, only because I'd shopped around myself and saw what the lowest price was. There were going to charge me delivery because with the sale price, the item fell below the delivery threshold, but I was able to get that adjusted (they took off the delivery charge from the price of the item). When it came time to deliver, they called at 6:30 am (yes, woke me up) but did show up at 7:30 as promised (it helps, I guess, to be the first delivery of the day). That's the end of the positive. When they showed up, they looked at our hook-up and said they weren't allowed to install the dryer because it was vented under the house. They left the dryer in the middle of the floor, packed up their gear, and left. Didn't tell us anything about hooking it up ourselves, didn't even hook up to the water line, just left. It took my husband at least an hour to do what they could have easily done in 15 minutes, and they could have told us before we even bought it if there were changes to the law regarding venting of dryers under the house, if indeed that is true. I've just left a very poor grade on the delivery confirmation phone-line; I wonder if there will be any follow-up. I will not be shopping there again.

I received an advertisement in the mail for a pre-black friday sale at Hhgregg. The advertisement states "Panasonic 50" Class Plasma HDTV SRP799.99 now 599.99". I went into the store on 11/19/10 and had Ashley Sprague salesperson helped me. I showed her the ad. She showed me the T.V. The current price was 799.99. She stated that was because the sale did not start until Nov 21-Nov 27. She then stated that they had a 30 day price match guarantee and that I could purchase the TV today and come back during the sale dates on the advertisement, show them my receipt and the advertisement, and then I would get the 200$ price difference right away. I went back on Nov 22 and showed customer service my receipt and ad. They said that they could not give me the discount because I purchased a different model than what was on sale. I asked to speak to a manager and he said there was nothing I could do but I could return it. I am a single mom and have no one to help me to return the item. He said they would not come get it and that I would have to return it somehow. He even laughingly said they could take it out of the salespersons paycheck since she was the one that made the mistake. I was so upset I did not get his name. He was a white male with red hair and red beard. I looked at the advertisement and there is no where on it that specifies what model of tv. There are also no exclusions or small print that states which model. I have the advertisement and my receipt. I was on a specific budget and was promised the sales price on this tv. I want the sales discount of 200$.

GE Money, the finance partner with HH Gregg, is a credit supplier which should be avoided. I financed an Electric Range on their 12 months same as cash program and have been hit with late payment charges twice. I pay my monthly payment Electronically, and they seem to delay processing the payments. I pay several bills due on this date at the same time. Everyone else posts the payments and everything works like electronic payments are suppossed to work. Not GE. I was told to contact my Bank. So my response is 'I will not shop at HH Gregg' and express my disappointment with GE to as many others as possible. I'm paying the balance off and HH Gregg can screw someone else.

I bought an acer notebook for my daughter as a Christmas gift. When I bought the notebook I mentioned it was a Christmas gift and that I hoped it would be the one she wants. Since it was almost a month before Christmas the salesman was quick to mention that if it would need to be brought back that we only have 14 days. I had already paid for the notebook so I asked what my options were at this point. He asked a supv. who said it could be held there until we were ready to pick it up. When we went to pick it up someone had resold the notebook we had selected. The salesman offered a similar one and we took it since we really had no other choice. My daughter checked the notebook out and felt there were several things that she did not like about it and decided to return it. They told her they could only give her $100.00 of it in cash and she would have to wait for a check for the remainder. She voiced how unsatisfactory this was and they just told her basically too bad. She left deciding to think about how to handle it. The next day was the last day she could return the item and since she was at work she had her husband return it for her. They told him they now could only submit the request/return to corporated and she would get a check for the entire amount. They stated the reason being his name was not on the receipt. Her name was not on the receipt the day before either and they would give her $100.00 then. She even called the corp office and they were very rude and could care less about her displeasure in this situation. All I can say is buyer beware. They never mentioned this so called policy when we bought the item, even though they knew it may need to be returned. I have been a good customer buying most of my tv's and appliances there, but this will be no more. They have just lost a family of good customers, but I am sure they don't care.

Ok so - almost 5 years ago, we go to HHGregg, buy one of their best Hitachi 55 inch HDTV / LCD and we pay $400 extra $'s for the extended warranty. We were told at the time of sale IF the TV was not able to be repaired in 30 days, this warranty would replace the TV with something comparable. Well...it took 87 days for my Hitachi to be repaired. It was a nightmare. I never could find out who the warranty company was, calls were never returned, and they ended up telling me that HHGreggs salesman had lied because there is no set amount of days you wait before they fix your tv. MAKE SURE you get whatever they are promising you in this extended, extra cost warranty IN WRITING before you purchase the warranty. From now on, I probably won't buy the best - I will buy cheaper, hope it lasts for a few years and then when troubles start, throw the set away. In home repair is outrageous...and even when you buy the best anymore, it doesn't mean longer lasting. Sad - right?