CB Online Shopping HiFi Worst service ever!

HiFi review: Worst service ever!

mrsmoswele of Krugersdorp, ZA

Jul 12, 2024 7:02 am EDT

Verified customer

Featured review

I am writing to express my extreme frustration with the service I have received regarding my TV purchase made on July 9th. I was informed that my order cannot be fulfilled due to stock issues, and the only solution offered was a refund. This is unacceptable, as I purchased this TV urgently and within my budget.

I was told by Takalani that the matter would be escalated, yet I received an email today stating that a refund is being processed instead. I find it shocking that I have to wait 7 days for a refund while you keep my money, with no TV provided. Furthermore, I am unable to pay an additional R2000 for an alternative, as this is not my fault.

All I want is the TV I originally ordered or a suitable replacement within my budget. I hope this matter can be resolved quickly, as this situation has caused me significant inconvenience.

Mrs Moswele

[protected]/ [protected]

[protected]@gmail.com

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HiFi Contacts

HiFi phone numbers

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16%
Confidence score

Goods shipped in error /Incorrect goods delivered

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41%
Confidence score

Damaged Goods delivered

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8%
Confidence score

JD Lay-By Customer Care

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National Consumer Commission

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Consumer Goods and Services Ombud

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Head Office

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HiFi emails

hificorpcustomercare@jdg.co.za

100%
Confidence score: 100%

Support

HiFi address

27 Stiemens Street, Braamfontein, Johannesburg, 2018, South Africa

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Nov 19, 2024