HiFi
Reviews and Complaints

I recently purchased the Sony 65-inch Smart TV from HiFi Corp and I couldn't be happier with my choice. The picture quality is amazing, and the sound is crystal clear. Setting up the TV was a breeze thanks to the helpful staff at HiFi Corp. The delivery was prompt, and the product arrived in perfect condition. Watching movies and sports feels like a whole new experience now!

Hi we bought a TCL TV at hi fi corporation 75inch on Saturday cash so they tested it Al was 100%so a Sam guy put it in an trolley we got home and we only install it on Sunday then when Sam put the TV back in the boks on Saturday he put it wrong we put TV on TV was damaged...we went to hifi on Monday they say they can't help us we explain that the TV was put wrong back in the boks they was so rude so iv just lost 13 k...worst place to buy !hifi Vaal staff is so rude that they say I want you to leave my shoppe now as we want to go home

The store manager made me wait for 30mins. Then tell me that online and other branches does not apply to her store. She say a selo tape is a seal of an item which is a load of bull. She never tried to assist of help me on any way.

The regional manager Ashley still awaiting his call. Was told online queries must only be dealt with online. A ballito branch query in regards to refund She cannot assist and that is a ballito problem. No where on online invoice it says 14 days exchange like when a customer purchase from store the invoice give the returns policy. I was 2 days late not knowing its a 14 day policy. She did not want to assist even though I was taking products at a higher total value. It's ridiculous how hi fi Corp run their business. While I was in store a number of customers complained and was complaining of service from that store. I will never recommend hi fi Corp again. I rather buy from Game than Hifi corp again.i will never recommend hi fi Corp. I will spread the news all around that management in hi fi Corp do not value customers especially in this time when stores should be trying to keep customer retention.its truly pathetic l.

The regional manager Ashley I'm still awaiting his call as the store manager said he will call me. How long does it take a regional manager to respond. It shows how all people who work for hi fi Corp are. It's a shame. Because hi fi Corp used to be a good retailer key word I guess is used to be.

My details elton.[protected]@gmail.com [protected]

On 25 July 2023 I orderded a bed set online, paid for it, and till today, 11 August 2023, I am still waiting for my order to be delivered.

When I phone or email customer care...they just file a complain...making promises that someone will phone me back, but nobody comes back to me...This is unaceptable!

Next time, I will rather take my money and go buy cash at another company.

HiFi corporation has very poor customer service.

July statement shows arrears of R1435.87 + R1414 normal monthly payment.

EFT payment done 29/7 for arrears R1435.87 and debit order went through R1414.00 successfully and confirm by call centre agent on [protected] option 3. Belinda/John on 06/08. When I went instore to do a purchase since according to them, I have credit available. Just to be informed that an amount of R25.01 outstanding on the interest of arrears. The very same time I paid R30. It was allocated to the wrong account that is inactive. Monday 7th-Aug I phoned again call centre. They informed me that by Tuesday it will reflect on correct active account. I spend 2 hours in store and Luyanda couldn't get any positive feedback. She logged an IT call. This morning nearly a week later to hear the lady that logged the call with IT not in today. Serious how can you call this serve? Finances very quick to block account if you fall 1-month behind with payment, but slow to assist when someone slip-up on use incorrect account when I'm doing instore payment. How is this fair on me being the customer? It doesn't sound like any of the Hifi corp complaint service agent wants to listen to a customer. Rather pass call to the next and the next person. I'm very much upset as still I'm making calls just to get issue resolved.

Good day I bought a lenovo leptop on credit last year in hifi corp in pinecrest, i'm still paying for the laptop, last month when I try to charge it, it went of like the charge is not connected, I took it back to the store because I knew I had a 3 year warrant, but i’m disappointed I was told the warrant does not cover what need to be repaired, I asked them to do a quotation with the supplier, they told me it will cost me 7871 to fix if, i’m not happy with the service I got because I had to call the store because nobody cares, I wonder why they mislead us and say the laptop has a 3 year warrant if it not cover the whole laptop and which part of the computer is so expensive, thank you kind regard sithembile p mabaso

Hi I opened up an account with u guys and I was under agreement for it to be debited the 15th .I got an email from hifi crop requesting urgent payment and statement showed the 7th.I then made a payment and sent them proof of payment to say I recall signing the 15th for a debit order.you then took off 2 additional amounts on 14th and 15th.I called sent an email an with no luck have not been refunded or responded to as to when my 2 additional amounts would be returned back into my account...

Don't buy a tv from Hi-Fi corp they have pathetic after care service. My tv was booked for repair on 27/06/2023 at JD service centre and until today 14/07/2023 nothing happened and today I received a message from Hi-Fi corp that it was resolved, when I phoned the number to explain to them that it is not repaired the lady said I must hold on and just dropped the call.

Don't buy a tv from Hi-Fi corp.

I returned my laptop to the store at the 13th of February 2023...Completed the relevant papers and signed them,the store then booked it for repairs as it is still under warranty .Its now the 28 of March 2023 yet they have not repaired it or got back to me.The client service consultant told me it wold take 21 days,its over 21 working days now and nothing is being done...I am very FRUSTRATED because I work with my laptop and that means I am behind with my work I am losing money .I don't think I can even trust your electronics again as that laptop just swiched off and died and never swiched on again.

I contacted online support as I needed to order 25 sets of cutlery, they told me I had to order 5 sets at a time per order as that's the only way. I proceeded to order 5 sets and paid and then another 5 sets and paid. Upon trying to order the 3rd time it said no more stock. I immediately called them back and told them that their advise had failed and now they should cancel the two orders and refund me. This was all done on 06 March 2023. To this day 20 March (2 weeks later) I have called the call centre several times and sent emails almost daily with absolutely no reposnse or assistance. They have still not refunded my account and I haven't received anything. The most shocking customer support ever. I want my money back. Order no. [protected] and [protected]

I left the cellphone at Westgat HiFi Cooperation e on the 5th January 23 at 11am after only spending less than 3 month and it stopped functioning. Since last month, I have never had joy phoning Westgate being referred from one person to another or just giving me false information about the status of the phone. I thought on the 29th January 2023 since I'm was referred to Julia the supervisor after logging a complain with their headoffice JD COMPLAIN REFERENCE NUMBER [protected] Ticket: 194389, I will then receive my phone back being repaired or refund however I phone today again 34 days since the cellphone has been with them and was told she RESIGNED.

I spoke to Octevia who said she will check my cellphone and phone me back. WILL SHE EVER PHONE, NO SAME LIKE THE REST WHO NEVER PHONE BACK BECAUSE NO ONE KNOWS WHERE AND WHEN MY CELLPHONE IS NOR WILLING TO REFUND ME.

I M V Motau bought a LENOVO M10 2GBLTE TABLET on the 02/01/2022 at HifiCorp Wonder park with a1year warranty.Serial number:HGAMH1B9.The tablet started not charging after 10months.I brought to the shop on the 14/12/2022 for repair. REF NO:HF-LENO-[protected]-5346 and STICKER NO:[protected].I went to the store to check what is the progress on several occasions,still today the Tablet has been taken for repairs.and I was told that the service provider has quoted the company more than its worth.

Placed the order on the 24th

No follow up... " ready to pick " that's all it says, agent could not pick up my order via order number.

After giving the Billing and shipping details: All I get is:

The order is delayed as delivery is 3-6working days, status is still on ready to pick. Please allow us to log a complaint on your behalf. Once the complaint has been logged you will receive a reference number via email. Within 24hrs of the complaint been logged you should receive a favorable response. If you have not yet received any response after the 24hrs, please feel free to come back online and ask for me so that we can follow up on the complaint for you.

It is litrely like they don't give a **** about the order but they have your money all ready. The idiot corresponding on the chatbot has the brain capacity of a bot PERIOD

I simply asked what is the status on the order that's all.

Purchased this phone online on 14/12/2022, tracking the delivery everyday for a week, then on 21/12/2022 I wake up to an email saying that my parcel was delivered. I send an email and whatsapp message informing that it was not delivered to me and I get a response that the "system" says it was delivered on 21st. I explain that whoever it was delivered to, it definitely wasnt me and i request a copy of the waybill to verify who signed for it. NO RESPONSE, NO ASSISTANCE, NOTHING!

I placed an order for a TV on Saturday. The status is still showing as tv license validating despite me having a valid tv lisence. I spend an hour at one of the stores this morning to try and resolve it. The lady in the store as helpful and called the online department where I spoke to Refilwe.

Refilwe informed me it is a technical error and she will arrange for delivery from the East London store today and we will receive email confirmation. It has not happened despite the escalation.

When I called Refilwe back she told me that the store was not willing to do that and I need to wait till they can verify my tc license despite her confirming she can see I have an update valid TV license. She said the store cannot assist me as there is no purchase order. I asked her what about my order number I gave her. She told me the store don't access online purchases and told me to wait.

I then pasted my exact complaint on their Facebook page and instead of them trying to assist me I was blocked.

So they have my money and I have no TV.

So I brought are Sinotec 50-inch TV along with other staff on the 31/08/2021 [Rcpt 0775] so today went to the shop coz the TV was giving are problem from last week the service I received from ur staff members was not up to standard.I was told I need to wait for 2 to 3 weeks to get my TV back bear in mind it's the TV we own at Home so I decided to cum back with it.When I got there the 1st person I spoke to was Sipho who refused to gv me his surname and called his manager Melanie Bisoon who told me she can't help with anything and shouted at me bear in mind I have worked at Pick n Pay before and understand dat sumtimez customers can be difficult but this time around ur staff members gave me I don't care attitude the Mananger told me to as I plz and went back to work Phumi one of the staff members said the same thing am not sho if the name is ryt coz she was not wearing are name bag when I told her dat she said am not her boss and I wil not tel her wat to do. Am at home with are broken TV but I have the slip.i kindly ask for u guys to get back to ASAP by calling [protected]

Five days ago I bought hot plate stove from HiFi Corp Newcastle. When I got to use the stove it wasn't heating up to an expected temperature, couldn't even cook an egg. I thought maybe it's still new and will come right with time. Tried again the following day, same thing.

When I return it, they want a 15% handling fee because the box has been opened and stove used, yet it's in pristine condition. How was I to know without using it first that it's not heating up enough, well at least for me because they're telling me the stove is working just fine on their side so there's nothing wrong with it?. Why would I lie about my experience as a customer? would I really drive all the way just for the fun of it. I also haven't had a cooked meal in 5 days already. The supposed manager was addressing me while at the same time assisting another customer. What happened to giving customers undivided attention and right to privacy?

Good day

My name is Reinhard Cell No [protected], email:[protected]@gmail.com I bought a Canon g2024 printer in hi-fi Corp in Namibia, in oshana mall in Northern region

But the printer stop working and I took it back to shop, by my surprise they told me cartridge is full and needs to be replaced, and they don't sell it in the shop, you only order it in South Africa and it's 700 rand that I have to pay, my question is, why they don't inform, at least the customers, the situation of that particular printer.

They the employees of hifi corps (Namibia) who assist me, told me that they were not aware of the printer's cartridge issue that it is disfunctional after a very short while, and hifi corps management gave me a number of random person that is not an employee for me to contact the individual as he orders the cartridges from Hifi corps SA. How do I solve this... ?

On the 24TH of October 2022 I took my cellphone to HI-FI Corp Mall of the North for repairs after the screen cracked.

I was told it takes approximately 21 days for Abacus Insurance to finalize the claim. After two weeks I went to the store because I was worried that there was no communication to just acknowledged my claim. The lady who helped me, her name is Teballo, she told me Abacus had a problem and therefore she could not send the claim. I called Abacus but they disputed that fact. I went to the store the following day and she still wanted to repeat the same story and I told her she was lying, unfortunately it was Sunday, and we could not call Abacus as they do not open on Sundays.

Today I called Abacus again and spoke to a lady called Mosa in Customer Care. She told me that claim was paid on the 21st November 2022 and was proof of payment was given to Prudence at Hi-fi. I called Teballo and she still said that there was no communication from Abacus. I feel HI-FI corp is not taking customers seriously. It's over a month since I lodged a claim but even today, I'm still moved from pillar to post. Botse botse Hi-fi corp it's nonsense what you are doing!

I ordered a washing machine on Friday and was called today by the JDE driver to inform me about the delivery. When I told him the delivery has to come to Marite he refused to come and said he only delivers at Hazyview that time it's just 10km apart. Who does this I am so frustrated right now and I am nolonger interested in the product...so I just want it canceled for my sanity. Their drivers are do rude and I can't believe they expect me to pay 2 delivery fees.

So I bought this tv in 2021 august and since march 2022 I started paying extra so instead of paying r778 I paid r1000 but now they are telling me that that extra I paid did not make any difference so I want to know where the hell is all my extra money? Coz the reason why I paid more is because I wanted to finish quicker bur now they saying my extra money made no difference. What do I do now? Coz noe they not even getting back to me on this. I am not leaving it this way I will make sure I let everyone know about this [censored] store. I want feedback [protected]. So who the hell took my money coz not even a laon at the bank works like this stupids.