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1.0 5 Complaints
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Coggles Complaints 5

ComplaintsBoard
G
12:23 am EST

Coggles Order [protected] on a 6/jan, never arrived

I have order from Coggles on a 6/jan , after 3 weeks waiting I started to contact customer service for assiatnace, I received an email on a 25/jan that I need to pay extra $430 for duty and fees in order to diptych the order. This was never mention on a website when I made a purchase. I did pay that so I can get the order delivered but as of today 1/feb nothing happened.

There was a contact number I was trying to chase this order now they are saying that they are not dealing with Coggles anymore. No one is answering my emails. They just took my money plus asked for extras and I received nothing

Desired outcome: get my order send to me or refunded

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E
2:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Coggles Returned item but no refund

I made a return 45 days ago, they posted the item on their site again and have not received my refund. I've been back and forth with coggles and all the emails have the same answer: we are checking with our warehouse if they received the item, we will have an answer for you in 48 hours. Well, 48 hours came and went a dozen times over. How can they resell it on their site and still need to hear from their warehouse? I even asked for the item back, but I'm not being serviced in any way. Never had such an experience anywhere.

Desired outcome: Refund for my return

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S
4:00 am EDT

Coggles refund

Bought a jacket from Coggles nearly a month ago for £370, when I received the jacket it had two small marks on the lapel, and also not to my style. Coggles offered a 14 day no question return policy, which I used by contacting them to approve the return which they duly did, they also advised that return postage would be refunded upon inspection. Jacket was returned and proof of postage provided, postage was then refunded immediately via PayPal (how I had paid initially). Item was inspected by their returns and I notified that I would be refunded in full (refund was actually £3.99 lower, but this was challenged and once again I was refunded this amount of £3.99 for express postage which I did not request).
Full refund of £370 was advised as being paid back within 3-5 working days from 04/09/2019.
13/09/2019, still no refund, but then a message from the seller stating the refund (approved 04/09/2019) had now been cancelled. Called their office and told by a manager that there had been a problem and they were looking into, still no refund!

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Is Coggles Legit?

Coggles earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Coggles to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Coggles is known for their high standards and safety. If you're thinking about dealing with Coggles, it's wise to check how they handle complaints.

We found clear and detailed contact information for Coggles. The company provides a physical address, phone number, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Coggles has registered the domain name for coggles.com for more than one year, which may indicate stability and longevity.

Coggles.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Coggles.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Coggles.com you are considering visiting, which is associated with Coggles, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Coggles as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for Coggles have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Coggles website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Coggles.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Coggles protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
L
12:26 am EDT

Coggles Very bad

Ordered some items from www.coggles.com and when my order finally arrived one item was missing. I contacted Coggles customer care service and asked about the missing item and they promised to contact me back.
Later they said that I received all the items, and when I tried to explain they literally called me a liar! Very customer unfriendly and unprofessional support! Will never buy from them again!

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R
5:00 am EDT

Coggles My emails were ignored and seller hasn't provided any details

The company is ripping customers off. I have bought some things from www.coggles.com, but this company only charged me on time. They haven’t sent me any information regarding the purchase. My emails were returned back, because their mail box was full. I need to know what has happening with my order, but the seller hasn’t responded and hasn’t provided details. Any ideas what I need to do.

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Overview of Coggles complaint handling

Coggles reviews first appeared on Complaints Board on Sep 11, 2015. The latest review Order 460029871 on a 6/jan, never arrived was posted on Feb 1, 2023. Coggles has an average consumer rating of 1 stars from 5 reviews. Coggles has resolved 0 complaints.
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  1. Coggles Contacts

  2. Coggles phone numbers
    +44 161 813 1497
    +44 161 813 1497
    Click up if you have successfully reached Coggles by calling +44 161 813 1497 phone number 1 1 users reported that they have successfully reached Coggles by calling +44 161 813 1497 phone number Click down if you have unsuccessfully reached Coggles by calling +44 161 813 1497 phone number 0 0 users reported that they have UNsuccessfully reached Coggles by calling +44 161 813 1497 phone number
  3. Coggles emails
  4. Coggles address
    Meridian House Gadbrook Park, Rudheath, Northwich, England, Cheshire, CW97RA, United Kingdom
  5. Coggles social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Coggles Category
Coggles is ranked 302 among 1606 companies in the Online Shopping category

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