High 5 Games / High 5 Casino
Reviews and Complaints

While playing a game last night I stopped to answer the phone when I returned to the game there was a screen shot of special offers and I tried to get it off and then it said that I had purchased 3.37 billion credits and to press ok which I didn't. My account has been debited for this. I have made purchases in the past but not for such a huge amount. Could you please look at this and reverse the credits and my money. Regards dora.[protected]@bigpond.com

Ever since the redesign of your game and website, the reels don't spin smoothly, you can't see what you have won when you win, and in general, the new version sucks. I really enjoy High5, but these issues are beginning to wear on my patience with the game. Is there anything you can go to at least make the reels spin more smoothly? I can deal with the rest. If you would like to contact me, you can reach me at [protected]@yahoo.com.

i have beeen playining for at least 5years, the last 5 days it coms up to the first collect page and it is dark so i cannot play it .. hope you can help my e-mail address is [protected]@yahoo.com on face book. i really like the game and at over 270 plus level. i play it every day and sometimes i go in and get points every 4 hours. my name is jackie ruhland in phoenix .az.

For the past few weeks I have not been getting new games. on my tablet. The last one I received was Gecko gold rush I play high5 on mytablet and I also play it on my desktop. My desktop game plays perfectly and I get a new game each week but suddenly my tablet version is not working properly. Is there anything that can be done to correct this situation? Barbara Versailles. My email is [protected]@cox.net. My

My credit card is failing when making purchases. Therefore, I'm not receiving credits. This has happened two months in a row. What is happening is my credit card is getting charged for the failed purchases at the end of the month...but, I never receive any credits! Please respond because I enjoy your game and wish to continue playing and making purchases. You have charged me 9.99 4 times and have never received credits for those purchases.

when i log on high5 casino the screen comes on then in a few seconds the screen turns white and wont let me do anything. so I refresh the game again then it acts like its coming on then it turns white again. its been acting like this for almost all this week. I have lost all my spins and all my bonuses as well.I play high 5 casinos all the time im not happy

I bought your stupid deal 12.97 for 3.5 million coins and got absolutely NOTHING! Not impressed with your company and want the money I spent refunded. Not a way to run a casino. I don't want the coins I want my 12.97 back then I can get rid of your cheating game. If that is how you cheat people you and your company should be ashamed! And have the BBB look into you

I have played High 5 Casino for many Yrs . Never Paid Money into my Acc ( Visa card ) . Never had to ( receive 100, 000 credits a Day .
Was playing, recurved a Notice We have Deducted $169.90 from your Acc .
I Never gave them my Acc Details .
When I ask what happened to the Millions of Credit No Reply
Asked How They Accessed my Three numbers, No Reply .
Contacted the Bank
Contacted ITunes and High 5
This is over a Yr old !
Writing and Waiting .
High 5 Casino stole my Money and Credit .
We're my Credit ( Gone 20-30 million Credits, that I never Wanted )
I WANT TO KNOW HOW THEY HIGH 5 Casino STOLE OVER $500 plus interest .
Simply Ask High 5 and ITunes got Permission to my Acc .
I CONTACTED MY BANK AND WAS " TOLD " IF THAT WAS MY DEBIT AND CREDIT ACC .
THEY THE ABOVE COMPANY CAN STEAL MONEY WITH THE AID OF ITUNES AFTER BEING CONTACTED .
Have NEVER GAMBLED A CENT .
I GET ALL MY CRDIT FOR YRS FOR " NOTHING" Had MILLIONS IN MY ACC AND AM GOING TO BUY CREDIT .
I WANT MY MONEY BACK ( And High 5 even took back All my Millions of Credit )
Stephen Hamrosi
[protected]@gmail.com my email .
Facebook S Ps I would love to get my money back .
High 5 Casino, a invoice or I'll Send the Appropriate Details that you can access.
Thank you
Stephen Hamrosi
Photos and Money deducted I'll find and send

This morning I was playing the new Tumbling game. I started with approx. 224 M. When I started playing I thought I changed the amount . Instead of paying 40K I ended playing 40M. I lost over 100 M tokens. Is there any chance in getting them back. I am an avid fan of this game and have turned many friends to this game. I hope that loyalty will get me back my coins.

Date June 11 2019

Won free unlock, tried screen froze except for buy chips and gems status. Exited, restart game, message says sorry about opening new game, try nab same freez Restart my
Samsung, same freez. Uninstall, reinstall. Same as above-freez.

Been 2 days with multiple tries. Nothing but freezer.

I will take a screen shot should and send.

Thank you,

Jeffrey Clark

Several months ago I was trying to download free high five casino free on my phone app through apple iTunes instead high five casino Las Vegas popped up for 99 cents. I downloaded and discovered it was not free high five casino. I immediately deleted the program. Later I discovered I was being charged 108.24 per month for several game packages which I did not order or authorize. I contacted iTunes and they looked into my account and showed I had deleted the program. They refunded my charges for three months and assured me I wouldn't be charged again however on 24 May I was charged sutomically again. I need a refund for this amount and more importantly I did not authorize you to charge me for this package which I have none of theses games on my mobile phone nor did I authorize this package purchase or any high five games costing fees. In addition I have tried for weeks to contact your company to no avail. No one ever answers your phones. It just continues to loop. I do not authorize you to continue to charge me 108.24 for a program I did not authorize. Please refund this ‘may 24th May charge and remove me from any subscriptions from high five games. I have never been so frustrated or dissatisfied with such a company who as a third party vendor to iTunes misrepresents what happened to me. Please notified me immediately that you will no longer automatically charge me for this package of 108.24 and assure me all subscriptions with your company are canceled and I will be refinded. I have turned this over to my bank as a fraud but will cancel it if you resolve this. Judith Grojean. [protected]@sbcglobal.net

MAy 22 2019 Bev Gaudet Huckle on facebook
Game would not load - kept trying and in a few minutes my score went down over 40 million - something wrong - points stolen I have been having trouble with games loading - no other problems on computer so must be on yor site
Feel I should get those points abck as they weren't played - play only your games and play every day - a loyal supporter PLEASE HELP

I purchased the coin package this morning with the 6 day bonus. The charge has already hit my card but I don't have the coins I bought I have purchased this same package before and I got the coins right away. Is there a problem? When I purchased the coin package yesterday (4/23) it stated that I would receive approx. 11 million and then for the next 6 days I would get another million+. I did not receive the 11 million but today I did receive the 1M+

Yesterday my High 5 Casino Game was at VIP level Ruby and the bonus was at 17, 500. Today my High 5 Game level is put back to VIP level is Silver. MY bonus is 60.00. I want my game VIP level back to where it was yesterday. The money was 1, 500.000 now it is 51, 000. Please reset my High 5 Game . Thanks We have put a lot of money into the High 5 Game.com

On one of my last spins of a game, the lobby slot stopped on unlock a slot as my prize . Trouble is, all the lots I have previously chosen don't have any more locks to open on new games. I keep coming back to try, there are no more unlocked games to select. My whole gameplay is now frozen. Hi 5 games are virtually my only favorite game site, I am lost without it!

How can we get High 5 investigated? They are stealing from players. I have been a player since circa 2012 and it has become a scam. I deleted Shake the Sky a few years ago because they wiped out 16 MILLION coins from my account after "maintenance". The first time it happened they gave my coins back. The second time they called a liar. I have purchased many times on High 5, but it is impossible to win. They let you win a little when you first purchase and then it is lose lose lose. The screen will jerk when it is getting ready to hit a bonus and the final bonus needed to win will literally jerk off the screen. I have watched as double the amount I bet were taken off my total many, many times. I have hit wins and no payout. As soon as your coins get low, popups come up asking you to buy more. There are numerous complaints on the Facebook page. Why are they being allowed to do what they are doing to purchasing players? Is there no oversight? I could write an essay on the numerous issues I have had with High 5.

I was given access t the new game lucky strikes. I needed more coins I purchased the deal offered for $.199 and then opened the treasure chest for $4.99 . I was not given the coins. Either give me the coins or refund the money. I am a long time customer and usually buy frequently. I like playing your games but feel that there are too many mistakes being made recently. There are too many new games available on the net to keep doing this . It's very frustrating to have to go through this. Then have to wait . Please respond ASAP.

I paid for coins, but never received the coins money was taken from my account 4 times, and was told to use a different method of payment. Either refund my money, give me credit for the purchases or I will dispute the purchases. I don't know if it was due to a maintenance, because after this happen I tried to log in and a message came up saying the site was down for maintenance.

Can't get my bonuses and cannot play the games ..you touch it and it doesn't work The last time I played the game was at 1 AM on January 19 2018. I can't get my every four hour, bonus and I can't play the game you touch it, it don't work it goes up to the point where you could get to choose the game you want but you can't play it what's going on. So far I've lost for every for our bonuses and by the time you get this it'll be more than five when you fix the problem I should get my bonus is retroactive I've been playing this game from the beginning of 2014 and it's discouraging that I can play it thank you

I have not been able to play your casino for 3weeks or more. When I was playing my free spins. I got 3 unlock symbols. When I went to highlighted game. There was not any games that we're highlighted. It locked up, saying pick a highlighted game, it froze up. Like I said this has been going on for about 3 weeks. Please fix it. I have missed out on free bonus'es every 4 hours, also free spins. My email address is: [protected]@gmail.com. Thank you.