High 5 Games / High 5 Casino
Reviews and Complaints

I was using Winstars Social Casino which is a virtual based on points and not real money. I only played 2 eGames, The Ugly Duckling and Smashing Sevens, both showed GreenTube when loading. I am pretty certain it was on the Smashing Sevens that I got charged on three different occasions because I remember seeing flash across the screen saying I did not have enough to make bet or something like that. It did not stay there long. I wasn't too concerned because I showed I had more than enough coins and this is not played with real money anyway.

On July 9, 2023 approx. 8:00 am I was playing this eGame while waiting on a shower. I had tried to use my Venmo credit card later that day and it was declined. I then looked at transactions and saw that there were 3 charges by High 5 Games, $100, $100 and $50. They basically left me broke and I was traveling from Riverside CA to Phoenix, AZ. I had to call and borrow money for gas.

I called Winstar Social Casino and they told me to dispute the charges with my credit card company. I tried to do that but the card company said I have to cancel that card and a new one would be mailed to me. I cannot cancel this card until I get back to Texas, I have to use it while on the road working and won't be back home until July 17, 2023 and will at that time. I complained about them making my card information they have on file available to other companies such as High 5. I plan on calling the gaming commission about this kind of practise.

The charges were in pending status but are know complete and show the three charges, $100, $100 and $50 for July 10, 2023 11:08 PM. and the money needs to be returned to me. I see this company already has pending litigation but don't want to contact them, just want my money back.

I was promised a payout of 100.00 which is the minimum amount for a payout. I emailed back and forth with someone from high 5 casino and they told me it would be 72 hours for my payout. It has been that long and more and now they are completely ignoring me. I have screenshots. This has been going on since June 17th 2023. It is currently June 19th 2023. I really need the money, I’m currently unemployed and in desperate need of money!

I made numerous in app purchases for sweepstake coins, because they advertise that you can use your sweepstake coin winnings as cash or gift cards. Between 05/24/23-05/27/2023 I spent a total of $670 in sweepstake coins, and had winnings on 05/27/23 over $1200. I made numerous attempts to redeem my earnings as both cash as well as gift cards. I have been unable to do either. After emailing, calling, and messaging through their app to resolve the issue, I have been unable to reach anyone. Although, they claim to have customer support available 7 days a week I still recieved no response either.

Earlier today, I redeemed $200 in sweep coins. It canceled, but then it took it out again and said that it was a success but also it took out an additional $35 that I was still playing with. I didn’t approve of the additional $35 to be taken out. I also want to know how long it will take for the process to go through, and also where it’s being cashed to because I didn’t fill out my address or my bank account information. Please contact me back as soon as you can. Thank you.

Trenthilyer

Player ID - [protected]

when i first started playing on this site it was awesome. the first few redemptions i received almost instantly to my skrill and now it seems like they asre intentionally ignoring me. i cashed out $100 seven or eight days ago and still havent received it. they completely ignore the messages and emails i send them. theyve replied to one of them and the response didnt help me at all and pretty much told me they didnt care.

By far the worst casino ever they don't have reviews, they make it impossible to win, their customer service team barely responds I've spent and lost over 400$ since I started don't trust this casino all they wanna do is keep u buying coins beware this casino will rob u i opened my account about a month ago and have been losing everytime please beware u will lose a lot of money with this company I recommend playing funzpoints or chumba they are fair and have reviews awesome customer support team but high5games is a joke they will rob u!

i do not have the home icon on the beginning page when my account connects i just have a magnifying glass i also do not know how to switch from the regular account to that new sweeps thing the quality of this site has really declined the pramatic play is way tooo hard to understand and i am also upset about the facebook free coins I refuse to spend real money to play for fun

My email address is [protected]@gmail.com and I can no longer play sweeps play and I'm wondering why because I redeemed my $450 check to be sent to me yesterday yet you never sent me a verification email I do have the receipt screenshot but I want information about that and I'm want to know why I can't play sweeps play anymore like I just redeemed it and all the sudden y'all cut me off and I f****** clue why and it pisses me off

On the 13th of may I went on my computer to play my game but I lost my internet after getting my Internet I Andi went to high5 casino reel slots Facebook came on instead to log in order to play the game I entered my personal information Facebook said I entered an old password I changed my password and when the game came on it was not my game that I was playing I had over7 billion coins and over 3 thousand spins and Facebook replaced my game only 1 million coins with a player level at 600 or more coins I want my game back I have sent e mails to high five and I'm still waiting for them to let me know what is going on. One more thing, I have been with high5 since 2008 and I can't get any help from you people

I was playing on sirens cove at 11:30 a.m. 2/18/2022 and won a rapid reward for 100.00 they said my account would be credited with in 24 hr and that the casino would be notified right away. Needless to say i ayed the run around with the casino because not one customer service rep even knew what i was talking about . They had no knowledge of an outside promotion going on in the casino they work for. Very frustrating

I emaed several times and each time i get the same email back . Asking game sequence code and all .it doesn't tell that i won a rapid rewards on that game log so its completely useless information there asking for .

Hello on the night of 01/23/2022 through the early morning hours of 01/24/2022 I was playing online casino at BetMGM in Michigan. A promotion going on right now is during play of certain High 5 games you can be awarded instant rewards. I’m not sure all the rewards you can win. I know you can win an instant $1,000 also an instant $100 and I believe there a $50 reward also. Also you can win free spins or you be awarded spins with 3 times the oay during them. I was playing a game titled “Betti the Yetti”, which is a High 5 Game that offers the rapid rewards. During play between 11pm and 11:50pm twice I had a banner come across the top of my screen. The banner stated I won rapid rewards 3 times the spin. Both times this happened I never had the opportunity to go into that mode. The banner came up then disappeared and that was it. On a different site called Golden Nugget also an online casino in Michigan once you win the award it will engage on next launch of the game. So at 11:50 I noticed I had a good amount of funds in my account so I exit Betti the Yetti and go to the cashier and make 2 withdrawals. When finished at 11:52 I returned to Betti the Yetti and start to play. I had hoped my award would load but neither of them did. Between 11:52 and 12am I was told I was awarded another reward. This time it was the instant reward of $100. I closely watched my account to see if the money added to my account. The $100 did not enter my balance. I played for a while longer. I expected for this when I exit the game of log out of BetMGM the log back in my $10” would be in my account. It wasn’t, so I go to the live chat option. After telling them my issue they told me My request had to be forwarded to the Technical department. So once again probably for the 4th time during this chat I had to give the whole situation again which was asking for the 2 times I was given 3 times pay and my instant $100. I gave them all the details. I was told I’d here something back in 24-48 hours. What I heard back was an email asking me the exact questions again. What game was I playing what time did it happen, the exact sequence it happened and how much I was betting. This time I actually went through my play log trying to find it. My play log is very long. This too over 5 hours just to reach the time and date this happened. After looking through all of the game plays it didn’t state at all in there I won the rewards nor was it credited. So I gave all the information and stated that part and returned the email. The next day I received again the same email asking the same questions. Now they k ow the exact game I was playing and at most a ten minute window to find the transaction. They again want me to look through all the play logs again. I did do that this time and told them how long it takes. Yet I did again tell them the $100 award was won between 1150pm and midnight. The next day again they sent the same email asking the same questions. This was just tonight. My complaint is how can they not be aware of what awards are given to a customer and why is it my job to have to find and battle for the award. I already one it. I feel at this point I’ve put in so much time I worked for it not won it. And I still haven’t had it credit to my account. I’m trying to find a way to contact High 5 Games themselves because this is ridiculous and frustrating. I spun probably over $5000 on that game that night and spend so much money at Bet MGM I can’t believe they are treating me this way.

I pUT IN A NEW CHARGE ACCOUNT AND IT SHOWeD IT WAS PROCESSING FOR AL ONG TIME. I KEPt PRESSING IT ANDI WAS CREDIT WITH 4 TIMES WHATI SHOULD HAVE BEEN GIVEN, ALSO, IT SHOWED $19 AS THE CHARGE AND I JUST WENT BACK AND ITS $2O What gives? I want a response with proof yo credited my account.

I have the app on both my iPad and iPhone. On my pad with your latest update it cannot find my internet. This problem happened a couple of years ago and I had to delete and reinstall. As I have all the games open I have no wish to do that again. On my phone it comes up and then cuts out almost immediately. Really annoying. It would be very nice to be able to relax and play again. You really should care more about your long term customers

You changed the web site took my coins and lowered the spinning wheel and the amount you get for the free spins. You finally had it set up good and then you go and change it yet again and took my coins which was 1 million 500 give them back and change the site back to the way you had it with the wheel spin in the 100s instead of 10 and 20s cheap cheap cheap I am no longer going to play this site will play my other slot games which give me 7 million every day. Again cheap cheap cheap so much f0r being there f0r you so called people right like every other person on the world you just want us to spend our money . Never again your cheap so I will be even cheaper I will just keep collecting until I get enough coins to play but at the rate you game site is going I quit this site. I used to love this web site now it just plan sucks

Two days ago my game went from having over 45 million points to starting all over again from 0. I also went from level 326 to 0
I have been playing this game for years
Please help me. I play through Facebook
I would like to get my game back to were was before this problem happen
My phone number is [protected]+2152 if you need more information.

had 5 free gifts totaling over 50 free gifts..when pressed the button the screen got a haze over it...the oops screen came up and said to try again...at that time it said the gifts were already received...never happened pls help as love the games...

High 5 Casino Real Slots

December 28, 2020

At approximately 9.55 A.M. I excite the game "BABYLON CITY" on High 5 Casino Real Slot site I had 28, 000.000 Coins, when I went to main menu to my surprise it shows only (8, 535.226). I would like to know where the 20, 000.000 went to, and can someone check into this for me and return missing coins. Thanks

Myrline

I am having trouble playing any of the High 5 Casino games, because I keep getting a message telling me I am not connected to WiFi. And yet, I can play the games from High 5 casino on my laptop & old IPad. Both of these are older and very slow.
For many years, and a very high score on each individual game, I just don't know why I cannot play any of these. My WiFi in our home and our service provider is working on every other application, and that is why I don't know why one day I'm playing just fine, and the next day I continually receive the note... Sorry you need a internet connection.
Please help me with this, as I do not want to have to delete my games and start over.
Thank you, Kathy

I bought a package deal for 20 dollars (can't remember the name, but it was something like 13 days of Spooks). My bank statement says the 19th of this month but I am almost sure it was the 18th. I got double charged. I tried sending them an e-mail to rectify this and have heard nothing back. I live on a tight budget and need that money back. Thank you for any help you can provide.

I purchase a game package for 19.99 on February 13, 2020 and never received the coins. I tried again on February 14, 2020 to purchase a package for 9.99 and again I didn't get the coins. I don't know if there is a problem with the site or not but, if it is you need to fix it. I have already requested a refund from Apple. Also this is not the first time this has happened but, this is the first time I have contacted you about this problem.