Hip Optical’s earns a 1.0-star rating from 1 reviews, showing that the majority of eyewear customers are dissatisfied with their glasses.
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Hip Optical Review: Micromanage Them for a Frustration-Free Experience
MICROMANAGE THEM.
I was so excited to find Hip Optical online, as I needed a new pair of bifocals. I placed an order for sunglasses on September 3rd, 2021, using the frame size etched into my current frames. However, my experience with this company has been nothing short of frustrating.
After selecting my frames online, I received a thank you message for my order, even though I hadn't added my prescription yet. I immediately contacted the company and was instructed on how to upload my prescription separately. Seven days later, I received a pair of glasses, but they were not sunglasses, the prescription was incorrect, and the frame size was way too big. I contacted the company, and they apologized and promised to make the order correctly if I sent them a different frame size, sunglass tint, and prescription, which I did.
However, when I received an email saying that I had exceeded their 30-day return policy, I was irritated. I called the company to sign up for the warranty and have the glasses replaced, but the customer service person told me that I couldn't buy the policy after purchasing the glasses. I complained in writing and threatened to leave a bad review, and they finally agreed to replace the glasses at no cost to me.
I requested a return label to send the incorrect lenses back, but they told me it was unnecessary and to let them know which frames and lenses I wanted. I confirmed the lens tint, but six weeks later, I still hadn't received my glasses. When I followed up, they told me that they hadn't been made because I didn't return the frames. I reminded them that we had already been through this and asked for a refund, but I haven't heard back from them.
To make matters worse, every correspondence from the company includes overly friendly comments like "be safe," which I find patronizing. Overall, I would not recommend purchasing from Hip Optical unless you have the patience to micromanage them.
Hip Optical Complaints 0
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Is Hip Optical Legit?
Hip Optical earns a trustworthiness rating of 68%
Generally safe, but check closely before sharing details.
Hipoptical.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Several positive reviews for Hip Optical have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Adult content may be available on hipoptical.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.
About Hip Optical
One of the most notable features of Hip Optical is its extensive collection of eyewear products. The company offers a vast selection of frames, lenses, and accessories from some of the most popular brands in the industry. Customers can choose from a variety of styles, colors, and materials to find the perfect pair of glasses that suits their personal taste and lifestyle.
In addition to its impressive product range, Hip Optical also offers exceptional customer service. The company has a team of knowledgeable and friendly representatives who are always ready to assist customers with any questions or concerns they may have. Whether it's helping customers choose the right frame or providing guidance on lens options, Hip Optical's customer service team is dedicated to ensuring that every customer is satisfied with their purchase.
Another key aspect of Hip Optical is its commitment to quality. The company only sources products from reputable manufacturers who use high-quality materials and adhere to strict quality standards. This ensures that customers receive eyewear products that are durable, comfortable, and provide optimal vision correction.
Overall, Hip Optical is a reliable and trustworthy online retailer that offers a wide range of high-quality eyewear products. With its extensive collection, exceptional customer service, and commitment to quality, the company has established itself as a go-to destination for anyone looking for stylish and functional eyewear.
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Hip Optical Contacts
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Hip Optical emailsaffiliate@hipoptical.com99%Confidence score: 99%mail@hipoptical.com98%Confidence score: 98%Supportsupport@hipoptical.com96%Confidence score: 96%Support
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Hip Optical social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 15, 2024
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