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Reviews and Complaints

Horrible, dry, fell apart, hard dry bread, zero tarragon, zero ingredients in the acidy, plain 10.00 salad. I will Never eat here again SLC airport, im sitting here in the airport now writing this...Yuck! And when i told the gal, she said sorry man and walked away...the salad tasted so acidy i could not eat it. Go next door and eat at aunt annies...you may gain weight, but at least its palatable

Needed to catch a 9am flight. I got to the Minneapolis Airport location at 8:30. No one is behind counter, only one employee and she was stocking shelves. Customer before me left because no one was behind counter to help and left frustrated. I order with stick person, didn't have a chance to discuss order or how I wanted my egg prepared. Needed food for 3 hour flight, so I was rushing. Didn't want egg with cheese, no discount for not taking cheese, but they wanted to charge me for different type of bread. Again stock person got someone to me my order in the back so I could not talk about my order. My fault for purchasing, but terrible customer service.

Pizza was cut horribly. Couldn't pick up any slice as each crumbled into 3 to 4 pieces. My spouse, son, and I had to retrieve forks. I have worked in the pizza business for almost 30 years, and worked for Pizza Hut 25 yrs ago briefly, so I appreciate the work that is necessary for a quality customer experience.

Today's food was visually unappealing, didn't taste particularly good, and definitely wasn't worth the high price. The product totally failed our expectations. The crew looked over worked, and most likely underpaid. Both lacked enthusiasm of any kind.

I was traveling to Georgia through the Fort Lauderdale airport on May 24, 2017. My flight was delayed due to serve thunderstorm. I decided to get a meal and drink at your bar and grill, LandShark. I was sitting at the bar and the televisions were on NBCSN which was showing Poker and FOX 1 which was showing UFC fighting. I inquire with Danielle the bartender who was serving me at the time if any of the televisions channel could be changed to the "FOOD NEXWORK" channel. She indicated, sure and she will have her manager, Mitchell change it. Danielle proceeded to ask Mitchell if he could change one of the televisions to the food network channel. Mitchell then asked me if I knew what channel it was. I indicated that I did not know. Mitchell then started to look for the channel, then without any reason he turned to Danielle and told her that this is a sports bar and he was not going to change the channel. The manner and tone in which he said it was so rude that Danielle, myself and the other patrons at the time looked at each other shocked by his response. We didn't understand what had cause the sudden change in his response and why he became so aggressive. I am writing this complaint because your business does not say it is a sports bar. In addition, I do not understand why you would impose such a violent broadcast (UFC Fighting) and a boring broadcast (POKER) to your customers. My flight was delayed for about 5 hours and I just wanted to watch something much more entertaining while eating my food. The other patrons at the time did not object to my request. I feel that your business is in the service industry and that your manager needs to be more professional. I found him to be very rude and unprofessional. My desired resolution for this matter is for him to receive better training in being a manager. It is not what you do, but how you do it!

I ordered a sandwich to be lightly heated. The employee responsibe forgot about my sandwich in the oven and although I could hear the oven continually beep, nobody made a move as they were TOO busy talking with each other and cleaning the same counter spot. I had to wave and call at someone to get their attention about my sandwich. Surely it was burnt and the bread was so hard my fingers couldn't even break it. I asked to get another one heated up politely. The employee who burned my sandwich, Carol, comments that it's not burnt. I respond saying it's way too hard. She then rolls her eyes and barks at me to "Go give me another one!". She had no manners and I felt disrespected, for I don't think that attitude is appropriate for being a cashier. She did not seem like she wanted to help anybody. When I asked for her name she ignored me and called over the next customer, I had to peek around the cash register to find it. This took place in T2 arrivals level at LAX, very unacceptable behavior.

I bought food on NY State thruway at a BK Store # 4NYBKG52 on 5/18 at 4:06 ordered a whopper meal. Attendant 87800 Jennifer was very pleasant and efficient and I received my meal quickly. Jumped in my car drove away and started to eat, my fry s were cold and limp and burger was almost warm. Obviously was not happy and thus the reason for this note. Thanks [protected]@gmail.com

I ordered a Shrimp Poor Boy and did not check it before I was already on the highway so could not return to get it fixed, I opened the box to find a pile of burnt shrimp and a half empty bowl of mashed potatoes. I was not a happy customer. I checked the receipt and it said a Poboy Shrimp so I assumed it was what I ordered as this was the first time I had ever eaten at Popeye's. The shrimp that was in the box as way over done and I couldn't eat some of them as they were to hard, as far as shrimp I couldn't taste them they tasted of all batter.
Store Id : 4MEPOP16
chk #5668
May20'17 7:58pm

Chk 2149 angela store no 4njbkg47 I ordered 2 double whopper meals.. I got my burgers... Was given french fries and when to get out drinks.. Kid did not know what size to give us... He had to ask... We checked out and I paid for it and when to sit down then it hit me... I was over charged... I when back to cashier and told her.. Meal is shown $9.19 and she charged us $10.19 each plus tax... She said I got a medium fry... I inform her I did not get anything I was given this... She says she charges for what I have... I ask to talk to her manager.. She looks around and says I do not see him but will send him over to me... I ate my cold fries... C o l d... Not even luke warm.. So was my wife fries... It took us 45 min to talk and eat our meal but no manager came to see us... If she did this to 150 people that is $150 dollars that she is cheating people just in one day.

may 13 2017
It tasted like it did not have no caramel in it and tasted like dirty water but I could not take it back cuz I was on the interstate going to Chicago it and the coffee was 5.90when I go to the next stop to get gas I threw it away so I'm
requesting a refund you can call my at [protected]
thank you my name is Billy
store ID # 40HSTA13

I paid with a credit card

May 15, 2017 at 4:45 pm I purchased a simple turkey & cheese sandwich and the smallest bottle of Fiji water at the Greensboro Airport Starbucks store. The price was an outrageous $13.54: $8.69 for the sandwich and $3.99 for the water (plus tax)! As far as I could tell, there was nowhere else anywhere nearby where I could buy food, so I bought the order but with a comment to the cashier: "Aren't you ashamed to charge these prices?" She was admittedly embarrassed.

Store ID: GSOSTA01

I am an airline employee. I walked up to the register. The girl standing there was drawing on one of the sacks. She would not look up at me. I stood there for a full 2 minutes before finally saying 'can I order a drink?' She looks up at me and says 'yes, what do you want' I ordered a drink and she rings it up like I'm an inconvience, does not offer the employee discount and says the amount while she taps at the scanner since I was paying with my phone. Doesn't say anything else other than asking my name for the cup. I asked her if she had worked there long and she said awhile. I told her she really needs to work on her customer service skills. I don't appreciate being treating like a bother or an inconvience especially when I am paying $5 for a drink. I work in the same sort of business and I'd have lost my job a long time ago if I treated my customers this way. She obviously does not like her job and should either be retrained or look for something that doesn't have to do with customer service. Very unhappy about her attitude and lack of respect.

Today at Toronto-Pearson Intl Airport, I ordered breakfast at The Hearth. Now, I am not one to complain often and I will start by saying the service was friendly and the food was good. The problem was that I didn't get what I ordered; I was asked whether I wanted bacon or sausage; I said sausage. I was asked how I would like my eggs; I said over-medium. I received bacon and over-easy eggs. Like I said, I ate it all but why ask if one doesn't care? Finally, at check out, my bill was cashed out on another person so I was given someone else's itemized list (I needed this for work expense and it was the same price...hey but said sunny-side and bacon!). I wonder if they gone my perfect over-med eggs and sausage!?!? It was bad communication all around...

Hello management,
Just wanna express my experience yesterday May 8, 2017 @ 6:19am at McCarran international airport, i bought sandwich egg ham & cheese. My first concern is about customer service " i asked her if i can get a cup of hot water she answer me back that the hot water is $2.00 i was so surprise i said really she said to me yes and its not my policy its the management so i cannot do anything on it if you want you can complain to theme.. that not a good customer service answer. Second the sandwich is not hot. Im really disappointed this is my first time i experience that you have to pay $2 for hot water & bad customer service.

My husband and I stopped in for a drink. The menu did not look appealing at all so we decided just to sit down and have a drink while we waited for our flight. Well after receiving our drinks, only drinking a couple sips the waiter comes back over and says that we can't stay there because there's cameras watching us and if we're not eating we can't stay there. He also proceeded to say that they get busy so we can't be there(may I add that there was only another couple in the whole place). We got our bill for a water and a pop and I was completely shocked and the price of a frigin pop and water. Almost $5.00 ! This has to be the worst customer service I've ever seen. As a paying customer I should not be kicked out from sitting down and enjoying my well paid drink.

May 7, 2017 Burger King # 17582 Delaware House Travel Plaza
The employee was rude when I asked for the sauce for the chicken nuggets, she was rude to all the students (35) that I was traveling with. It felt as if she was paying for the condiments, napkins . some of the orders were taking a long time and even asking how much longer was it going to take, she had an attitude and would just walk away. She should not be in the customer service industry.

Carlos provided poor customer service. Took my order right after walked away without providing me with a receipt. Five minutes later Carlos came back asking what did I order, Informed Turkey avocado wrap are pre made. After waiting 10 minutes . Once I received my order young lady offer me paper napkins. Carlos and team of La Tapenade were gossiping about how Carlos and myself. La Tapenade staff should act more professional.
Store ID: sattap01
Location: San Antonio texas airport
Tran: 1735
Date: 05-07-2017
Cashier: Carlos 323972

Thanks,
Josie Guerra

I have been to multiple locations and every time I order something it cost extra. I went to Mexican restaurant and it was extra for sour cream, lettuce, and, beans. Then I go to Panda Express and all the meat I got for my family was extra. Very little options for what is included in price. Suggestions would be to raise the price $1 or .75 that way everything can be included and your customer can be happier. This would also be more efficient because people tend to hold the line up when having to make a different selection.

I was going to Sbarros to order my food and all I see is a manager of some sort yelling and another worker at Sbarros. As customers continued to come the manager continued to tell at the other worker. I later on found out the managers name was Dawn. I was so upset about the situation I left and didn't order anything along with alot of the other people.

We ordered a chili cheese dog and salad. The salad was premade, so we received it immediately. However, it took almost 20 minutes to get the chili cheese dog. This is entirely too long to wait for a chili cheese dog.
There seemed to be all kinds of confusion in the restaurant! When people have a short layover, they will choose a fast food restaurant like Modern Burgers. However, this was anything but fast service!