Home Warranty of the Midwest
Reviews and Complaints

This company wallows in bad faith. They are a caricature right out of a bad movie. They will pay but just enough to hope you don't pursue your claim any further. Read or watch The Rainmaker by John Grisham and it'll be obvious how bad insurance companies became a stereotype. They are literally out of the same mold. Dealer cost on my part, as verified by 2 reputable HVAC companies, alone was $1800 and other parts and labor to complete my repair were another $1000. Without any consultation they arbitrarily sent me a check for considerably less. For a few hundred dollars they have created another disgruntled megaphone. Doesn't seem very business savvy to me. I'll update this after I have exhausted all legal remedies to get them to live up to their obligation.

We felt it was important to place a home warranty on a property that we purchased. We know there are several companies out there but we felt it was the right decision to go with Home Warranty Inc. They offer 14 months of coverage and only have a $75 per incident deductible. We received a buyer welcome packet via email that I have for safe keeps and their call center is in the United States, I've heard many of my friends complain that they had a home warranty with a different company and were stuck on hold for 45 minutes talking with someone overseas, however, when I called the toll free number to verify if the service was legit, it rang 3 times and someone picked up. How much better can you get? I'm impressed with the ease of use and feel at peace knowing I'm protected.

This company has given me the run around to try and fix my AC unit. They did not have a repair man they would recommend in my area so they asked me to choose one. I had two different companies come out and assess the problem and they both said the coils were bad on both units and there was no need to put freon in it because it would leak out. The customer service representative insisted that they would not do anything until a freon test was performed. I was informed of having to do this test before anything else. The customer service representative was rude to me as well as my repair man who called to give the assessment of the problem. He accused us of lying to each other and was very rude and aggressive. Please choose another company if you're considering going with Home Warranty Inc.

The staff at Home Warranty have been great since I switched to them in Aug 2021! I love that I can call 24/7 or email and speak to an actual person or directly to my local area representative about any claims I may have, and will get quick responses every time! The team at HW recently helped me with a claim made for my garage door opener, and they were quick to ensure that the problem was resolved as well as getting me reimbursed within only a few days! With my old home warranty company, I could barely get in touch with a representative and had to wait weeks or over a month before they ever reviewed my claims and then waited even longer to receive any reimbursement. I'm so happy that I decided to switch to Home Warranty this year after researching home warranty companies!

Unfortunately I didn't have the luxury of picking my home warranty. This was the company the seller chose when we purchased the house. Seems like they have A LOT of speculations on what they will cover. We were basically told unless our pipes are leaking or burst, they aren't covered. We were also told that our rusting/leaking/11 year old water heater couldn't be "fixed" with a part so it basically wasn't their problem as they would fix it rather than replace it. Needless to say, I'm spending 1,000 dollars to get a new water heater installed so my family and I aren't showering in cold rusty water. I also have an issue with my stove but honestly I'd rather figure it out on my own than call them and get attitude from their agents about how they don't cover xyz. Oh well. Some times you get it, sometimes you get stuck with home warranty inc.

I had an my AC re-charged, with a stop leak, then one week later it died, their technician that they recommended cam out and I had to pay again for a service call as well as a leak test to prove the obvious. That company upsold me on replacing my AC and Furnace, to which Home Warranty inc. said they would cover the AC. I had the Enhanced HVAC coverage which will cover up to $5,000, but they only offered $1900.00 , $1,100 for the unit itself. This is way bellow the cost for even the cheapest AC available. When I called back the customer service rep who was very nice and polite transferred me to a "Supervisor" who was rude, aggressive and very unhelpful. He then said that they were just paying to "Repair" the system that it was my choice to have replaced, I then asked him to send his tech out to repair said system and he said no, that I have chosen to replace the unit.

The bigs scam company there is, stay away. My son bought his first house, but would close without a home warranty policy in place ( 1/17) April the A/C unit wasn't cooling, call a service tech, they said the unit needed replaced due to compressor was bad. It would work for 15 min then trip the breaker. I was next to the tech,( which I know,because I'm in the construction trade) when the operator told him to get in his truck because the unit is working. This company them said that the unit never ran before coverage started so they're not covering it. How many people turn on the A/C in the middle of winter to see if it's working. Not only that, if the A/C unit doesn't a winter kit installed it was damage the compressor due to cold start up. I can't wait to see how they reply to this one, because we just called on a major problem / that once again are refusing to cover. & then have the balls to send a renewal letter

Today I notified Home warranty *** that I plan on canceling my policy. Finding companies that offer quality service is my #1 priority, and this organization has much room for improvement. Insurance coverage should be a failsafe for the homeowner to prepare for the unexpected. And if your company continually finds ways to deny every claim, then the consumer is being cheated. For example, your company effortlessly generates millions of dollars each year and denies my 2,000-3,400 dollars estimate for *** repair. But what it comes down to is reading the fine print on my policy. I replaced my outdoor *** fan unit a year ago out of pocket and your company denied repairs on my attic system. The denial was due to the *** system now being labeled a mixed/noncompatible *** system. I learned a valuable *** today about your organization. I researched other home warranty companies and found several that would have made the necessary repairs. I will be advising my family and friend that your company insures to find a different insurance provider due to the adverse event that led to my pending cancelation.

I'd give 0 stars if I could. What a joke of a company. My family just had a problem with our oven smoking and setting the fire alarms off. We just moved into this house a few weeks ago. The inspector told us that the oven was dangerous and it needed replaced. WELL. You would think that the warranty company would cover this, right? "We'll give you $400". Like wow okay. So we try to peacefully discuss it a bit and this guy named Ron was a complete tool. He actually accused my mother of not understanding how an oven works and talked to her like she was an idiot. We again reiterated that the inspector said the oven needed to be replaced and Ron continued to argue. When mom explained that she was worried about fire, Ron actually said "well you never know if any appliance in your house is going to catch fire". I took that as a threat against my family and I want something done. Ron is a terrible person and employee and should never be speaking with customers. If this is how the entire company operates, then you need to just shut the whole thing down. I hope you're wearing socks and step in a wet spot, Ron.

They are by far the most unprofessional and disrespectful company you would ever have to work with. They lied and said that our furnace was working after they came and fixed it once, but after it broke again they came back and said that it was broken and that they won't cover a replacement since it never worked for us in the first place even though they were the ones who tried convincing us it works from day one. On another note, they have continually sent someone over who spoke to us with complete disrespect and we hated having him in our home if we just had a choice we would've rather had satan walking through our living room than that hateful man. They told us he was the only one in the entire city, which should tell you a lot to begin with. When I voiced this complaint to them over the phone they went on to say that they will hang up and never respond to my number again, never addressing a single one of our complaints with a single ounce of respect. They left us in the cold for 21 days and they have continued to be unprofessional and disrespectful until the absolute end. We are so glad we never have to work with them again. Please save yourself the trouble and work with other companies. Their customer service is the worst imaginable and their service overall is nonexistent.

Was told that 2/3 of my claim would not be paid based on my technician claiming that the damage was due to poor maintenance. When I informed him that the technician did not make that claim and that their entire conversation was on speaker with me in the room, the rep backtracked and made another excuse claiming that based on their interpretation of the problem that damage wasnt covered in their terms sheet. When I tried to question their decision, the representative became hostile and started telling me that he was right and I was wrong. I then told him that I was the customer and I deserved to be heard and his response was I dont care if youre the customer and would not let me talk. I ended up having to hang up on him. I then called back asking if I could have a different representative working my claim since I felt disrespected. The supervisor that I was passed on to told me that this rep sits next to him and that I instigated the situation and he would not accept my request for a new rep. *** that point I just laughed at him and asked that in the future he would teach his employees to show respect for the customers who are paying their salaries. I have never felt more disrespected by an organization and definitely recommend reading multiple reviews before choosing this company. If theres smoke

This company is garbage, we have had issues with our dishwasher for a few months, they told us that we had a $75 deductible that we were never told about when we signed up for the policy. That time they fixed the issue with the door hinge with little problem but we were still surprised to have that deductible The first they sent out a company to get it fixed that came out multiple times with different parts only to tell us that it was broken and they couldn't fix it. We then started talking to them about replacement cost. They say they are willing to pay $395 (with giving our deductible back) to get a replacement dishwasher. The dishwasher we have is at minimum $850.00 on sale from best buy and that doesn't cover getting it installed or getting the old one out of there. I understand that they won't pay the full price but that's not even close. The excuse we got was that it would be more than we pay into the policy $550. I have a home warranty just in case stuff like this happens, just like I have home owner's insurance in case my house burns down. If my house burnt down they would pay for a full replacement cost, not just what I paid into the policy... Basically, save your money, put the $550 into a savings account and you will be money ahead. The Complaintsboard.com wont let me leave links to the dishwasher we have and what they cost. Most of them are over $1000.00 as of 2/25. I left the links on Google.

My wife and I bought this warranty on a referral. Each time we used or should I say tried to use it they always say we dont have this rider to cover it. Being small repairs not a big deal. Well we where going to have our HVAC system serviced for the fall to make sure everything is still in running order from the spring. I decided to call the warranty company before our HVAC guy came out and asked Speciic questions from what I could see on our system since I have worked on duct work and HVAC system. I was told that all should be covered from what I described. Said that the tech could call when he arrived and serviced the unit if there was a problem and talk to the claim department who it would be up to. Well there was a big problem as the bottom was rusted and fear or carbon dioxide leaking from it. Duct work was decaying which all needed replacement. Warranty asked for pictures after the tech talked to them. Pictures sent and denied saying improper maintenance. I spoke with *** and once again you dont have the rider for this. Told him the guy from previous day said I did and all should be covered. At that point *** got very rude and said it was pre existing and I didnt know what I was talking about. I politely asked him if he was a certified HVAC technician to be telling me how these systems works. He said no but my boss is. So now we are out $7500 to replace system ourselves. #1 anything in your home can be pre existing if it is not brand new. Our home was built in the 60s. #2 *** does not need to be dealing with customers with his attitude. #3 90% of negative reviews have to deal with HVAC so it seems they never want to replace or repair your system.

Yesterday, I spent half an hour on the phone with reps trying to get them to cover my furnace for replacement after our heat exchanger cracked and the technician told us, the entire furnace needed to be replaced. Home Warranty Inc. refused to cover the replacement after changing their story three times. First when I called, they cited our home inspection where the inspector stated "Furnace cycles but does not light, Appears to work properly." The previous homeowners were able to fix it, apparently there was just a trick to getting the thermostat to work properly. We had no problems with it for months. So I assured the rep that that problem had been resolved before we moved in. She then quickly changed the story and mentioned that we had filed a claim that it had stopped working again a few months ago. The problem then was that the smart valve went out and to diagnose the problem the technician had to have it replaced, and according to their terms that voids compensation which we understand so we went ahead and covered the cost and never resolved the claim. So again I assured the rep that both of these things had been resolved and had nothing at all to do with the cracked heat exchanger. Finally she changes her story for a third time and claims that they will no be covering it because there was rust on the gas pipe in the pictures from the inspection... How on earth this is related to the heat exchanger is beyond me, but arguing this got me no where. It was clear that they would come up with any excuse to keep our money and not fill the claim. Hiring this company for their services or lack there of is a complete waste of money and not worth a dime. I would not recommend it to my worst enemy.

For a company that needs customers to operate, their policies and customer service is quite poor. Originally, our A/C went out. I had four different companies give me quotes to replace the blower motor, and stated that they had to put in an OEM part. The warranty company refused to allow an OEM part and would only allow for a substitute part. So we spent 3 weeks without A/C while we attempted to resolve the issue...all the while it was over 110 degrees outside. Ultimately, we found somebody who would install a substitute blower motor, and that blower motor has significantly underperformed (barely any air output whereas the prior part, an OEM part, blew air with significantly more force). But at least we now have A/C? Then, we have a pipe break inside of our wall. I, perhaps foolishly, called out a plumber to stop the leak and preventing my home from being flooded without first checking with the home warranty company. When I contacted them for reimbursement, they refused to allow a claim to be filed because I did not check with them prior to having the work done. While I understand that the contract specifies that I check with them prior to having work performed, a little flexibility would be nice. I would imagine they deny MANY claims because a panicking homeowner forgets that step. Also, for what it is worth, they refuse to pay to fix drywall when drywall is damaged or when a hole has to be cut to fix the problem. I understand that the contract is there for a reason, but their rigidity in sticking to the precise terms of the contract and unwillingness to compromise is frustrating. In short, this might be a good company if you are a lawyer and can remember every precise detail. If not, I would advise to stay away.

This is a scam warranty company. They were selected by a 3rd party in my home buying process. The service staff are courteous but all they do is deny and run in circles. The warranty contract is written so you won't get compensated and what the "expert representatives" tell you on the phone is an absolute lie to run you around in more circles. The management and the representatives are clearly not interested in common sense or logic or being a customer advocate. Buyer beware and choose another vendor. The detail of my issues are below.I bought a new home and within a week of moving in the blower motor on my furnace died. It was cold, my family was cold and I called the contractor disclosed in the seller's disclaimers for service. It is a complicated geothermal system and this vendor is a highly reputable business in the area. They are intimately familiar with this system. They diagnosed and replaced the blower motor on the spot. The *** was about $350.After the repair I received the Home Warranty information in the mail. It reads I must call them before seeking any work from a vendor. I decided to call and see if there are any exceptions given I did not know of the process when the issue happened. The representative said he would seek an exception. With the agent I asked for clarity on the process and he told me numerous times that when the vendor is there to call and let them talk to the vendor. I asked him if I had the right to choose the vendor and he told me numerous times I have the right to choose any vendor I deem the right vendor for the job but the home warranty might only pay a certain dollar figure. Shortly after the representative called back and said it was denied. I asked to speak with a manager. The manager called back a week later and immediately went into deny mode. I asked him what would change if when the vendor was here and talked to the service team and I still chose to go with my choice vendor to repair. The manager just started to talk in circles and started to quote a warranty that is written so the warranty team can read whatever part they want to deny. When I asked the manager why his representative said what he said the reply was "I cannot control what a representative says". When I asked him what would be the process if a covered item died the day I moved in and I did not have the letter yet in the mail, the manager again ran in circles saying I should know to call my relator and track down who they are and contact info. I asked him what if the service was an emergency and late at night. The manager got frustrated as I led him to the massive gaps in logic. I gave him every opportunity to see the lack of intelligence in the process and how the process was made to be a hurdle to legitimate claims. I knew then that this so called manager was just a deny guy. I got upset left him some very sharp feedback and decided to not spend anymore of my time on this dead end company and highly unprofessional service department.To close - if you are making the choice to engage in a service contract, please look elsewhere. The home warranty is not on your side, the process is not on your side, there is no common sense or logic used by staff or management and they are looking to deny deny deny.

1. On May 19, I paid $730 to Home Warranty, ***, that included a Buyer Premium Upgrade, for coverage until July 19, 2022. Agreement #: H220320-C.2. I had not submitted a single Claim to Home Warranty until 02.23.22, at which time I submitted a Contractor Repair Quote in the amount of $465.48 ($540.48 Contractor repair charge minus the $75.00 that I am responsible for paying direct to the Contractor). This Quote was for Repairing an Electrical Switch and Bathroom Exhaust Fan in my home.3. On 02.24.22, Home Warranty called me and offered to pay ONLY $35 for the quoted Repair work - which I declined.4. I advised Home Warranty that I wanted my money back for the Home Warranty I purchased (if they were not going to fulfill the Warranty for the repair work). Home Warranty acknowledged that i would ONLY be reimbursed a pro-rated amount from the date I purchased the Home Warranty. I declined, requesting my entire Home Warranty Purchase amount, as NO CLAIMS were ever submitted. Home Warranty declined. 4. I am asking for full-reimbursement of the $730, I paid Home Warranty on May 19.

I purchased a home warranty in June. On April 11th of 2022 I had a plumber come out to diagnose some strange drain/vent issues, and the plumber found a section of pipe in the crawl space which had deteriorated and is leaking sewage under our house. The estimate came to approximately $6,500 to replace the pipe due to the location and the fact that the area is now pooled with raw sewage.I called Home Warranty of the Midwest who confirmed that this was a covered incident. The plumbing company contacted them with the diagnosis and estimate breakdown, and was met with heavy resistance from the rep on the phone. Ultimately, Home Warrant of the Midwest is telling us that they will only cover $350 total of the $6,500 *** - so 95% of the *** is on us. The company is telling us that they won't cover any of the necessary charges to replace the piping (gaining access to the space, draining the pool of sewage/bugs that is flooding the pipe location, etc.) - only the nominal cost of the 10ft of new pipe itself. I want Home Warranty of the Midwest to honor their commitment to what they themselves call a covered incident, and cover the expense of the repair.

I purchased a Home Warranty Insurance from this mpany last summer (2021) when I purchased my house , On April this year (2022) my Heat Pump quit working, I called to file a claim and was told that I need to get them an estimate from a *** , The Repair man told me that it needed to be replaced , and so I got a couple of second opinions , they also told me the same thing , that the unit s compressor was bad and it could not be repaired due to the age. And an issue with the refrigerant . I got back in touch with the Home Warranty *** and was told that they would only pay for repairs to the old one( Parts Only ) that they would not pay for replacement . I explained to them along with the repairman ( on the phone) that it was unrepairable. So they decided to pay me *** for a *** unit. Claiming that was what the price of the parts would have been if It was fixed, After that I reached out to a representative of the mpany and pleaded that he at least pay for half , but he would not , he did tell me that he would give me *** instead of the original *** . I read in the policy that a max *** for a heat pump was *** . I would be happy with at least that .

I was having issues with my hot water heater. I contacted a local company that Home Warranty works with. The technician stated that the unit needs a new gas valve, but he would not be able to find one due to the age. He stated that the unit needs to be replaced. When I called Home Warranty to let them know, *** informed me that they would only pay $350 toward the purchase of a new unit. A new unit is $1700! My contact clearly states the following: "Water Heater. COVERED-Main unit (including a tank, tankless, power vent unit, or indirect water heaters and components); exhaust blower assembly; water heater elements; gas control valves; and thermostats." When I asked *** to speak to a supervisor, she responded, "I am the supervisor." I asked to speak to someone above her. *** refused, and said that my file would be passed on for review and THEY would contact me. HORRIBLE CUSTOMER SERVICE! I paid my premium; why isn't the company standing behind the contract? Judging from other complaints about this company, they have no problem taking customers' premium payments; however, when it's time for them to take care of their customers, that's a completely different and frustrating scenario. I'm under the impression this company is a scam.

My AC stopped working around 7/4/22. I contacted Home Warranty on 7/8/22 and they told me what steps to take as well as sending me an email of my claim number ***. I got a technician on 7/9/22 and he said that a high voltage switch burned up and also that the main power wire blew off, was corroded, and would need replaced as well. He took pictures to show me which I also emailed to Home Warranty. They called me back 7/11/22 and said that they approved $180 for repairs based on the estimates. The problem is that the $180 in the estimate was just the diagnosis which I already paid for when the technician was here. He said that the diagnosis will also appear on the estimate but I will be credited that since it was already paid upfront. I've been trying to contact Home Warranty to approve the correct parts for the repairs but there has been no answers. No one has emailed me back and no one has returned my calls. The one person that did answer my call didn't know anything and said that it was not her department. She offered to transfer me, but then said that the guy in the correct department was on another line and will call me back. Today 7/12/22 is my only day off this week and I was hoping to get my ac running by the end of the day.

On 9/21, my air conditioner stopped working and I filed a claim with Home Warranty of the Midwest, Inc (HWMI) from whom I had bought a home warranty when I purchased this home in December . After filing the claim, I scheduled an HV*** company to come diagnose and repair the unit. The coils had corroded and failed due to the coils being constructed new from the factory with dissimilar metals, which inevitably corrode over time. This is not something preventative maintenance could have changed. The cost of repairs was $1893, and with a deductible of $75, HWMI should have reimbursed me $1818. Instead, they chose to reimburse $1100. I called and after being brushed off by several customer service reps, was finally able to speak with a supervisor. This supervisor told me that they only pay $1100 for this kind of repair, regardless of when or where the repair takes place. HWMI is using cost estimates which are over three years old to determine reimbursement for valid claims. The price of *** coils has increased significantly since HWMI came to their figure, but they were unwilling to be reasonable with what the reimbursement should have been. HWMI still owes me $718 to cover the full repair cost of the *** coils which were fully covered, and for which all requirements were met according to HWMI's own policies.

I purchased a home warranty from this company. They are contending that my HVAC issue may be a pre-existing condition. Worked when I purchased home. I live in Oklahoma with warm fall temperatures and relatively mild winters. As a condition of the purchase of this residence, a home warranty was purchased by the seller. Signed contracts in September, closed in November. We had a home inspection done. Tried to switch the A/C on two weeks ago and no cold air. Their technician came out and said it was the heat pump was done and this Carrier model was known for that. That was a week ago. I spoke with him shortly after his inspection and he said he hadn't heard back from the home warrant company. Now they say they can't reach him (nor can I). I asked about switching service men. I was told they don't promise when a service issue will be resolve. Its April. What if its July and its still not fixed? I was told again that they do not work by time constraints. I suggested calling another HVAC service and got no traction with that either, other than if another technician came out, I would be subject to another co-pay. Then we started traveling the unknown pre-existing condition road. I guess that is to say that our inspection which was done in September (in Oklahoma, we were still swimming the first week of October) and our inspector just "missed" the fact that the townhouse was hot. I guess we also didn't run the A/C or Heat in the last six months. Really?

I pay for home warranty service from Home Warranty *** the amount of $59/mo and an additional $100 per service visit for coverage of various items in my home. I called for service on a home sump pump on Wed April 13th. Home Warranty directed me to contact their provider in my area, a plumbing company USA Plumbing&Sewer. Their provider completed the work and billed a total of $675 for the sump pump and installation. I paid $100 as per the agreement, and was charged an additional $275 as Home Warranty *** only agreed to cover $300 of the parts and labor, stating that they would only cover what they would expect to pay for similar work. The issue is that their directed provider quoted $675 and performed the work for $675 but Home Warranty *** only agreed to cover $300 of this. There are no coverage limits in the home warranty agreement specific to sump pumps and I feel their estimate of $300 for this job is a gross under estimate for the parts and labor cost in my area, especially considering it was their directed provider who I used for this job. If there was a provider who could do it for their quoted cost, then I would have gladly used that provider.As a resolution, I fully expect to be reimbursed the $275 by Home Warranty *** that was charged to me by USA Plumbing&Sewer as it should be covered under my home warranty agreement.-Supporting Documents:1. Home warranty agreement shows no specific limit on Sump Pumps other than $5000/visit for any issue *** Systems #4) 2. Charges to my credit card of $375, $100 which is my deductible, $275 the additional paid

Unfulfilling claims in full based on the signed policy following acquisition of my home. Activating my Home Warranty with this company was unprofessional and the experience dejecting.1) Claim #1: I was in February 2022. The dryer began to have heating issues and when the tech came it was identified there was more than just the heat as a problem, I was told they'd give a couple hundred bucks towards a new dryer. I could not go out and get one as I had JUST lost my job at the time and could not go and buy one myself. Borrowing a spare for now 2) Claim #2: AC went out. Tech came out. He confirmed the problem and processed it with Home Warranty *** They circled back and said we can give ya a few hundred bucks (basically for parts I assume.)Copy/Paste of my warranty policy in action:*** ONE:"Buyer coverage (standard): Coverage is limited to $2,500 [...] 1. Heating and Cooling Units "COVEREDUp to 2 heating and [...] including blower fan motors."This is why my furnace claim exists.*** TWO:"1. Agreement provides for repair (including parts and labor) or replacement on all items for which coverage has been purchased (subject to terms and limitations of this Agreement) [...]We may provide cash in lieu of repair services. This amount is based on what We would expect to pay (which may be less than retail cost) for parts and labor for covered items less the incurred cost of the contractors diagnosis. Items for which parts or technical information are not available due to government mandated restrictions, parts availability, non-readable or missing make, model or serial numbers will be assessed a repair estimate based on a comparable repair."Cash lieu's disqualified as no lieu qualifications are met: Thus I'm due for full repair coverage. Tech has my part in possession, and details on unit are 100% accessible and physically intact.

They recommended a contractor to fix my hot water heater. Contractor said they authorized repair, then they denied claim. I have their home warranty and called in a problem with a hot water heater. They recommended Eastern Iowa Plumbing. Ten minutes later Eastern Iowa called me to set appointment. Later Home Warranty said it was only a recommendation I use them, even though they sent them my contact info. Anyway, Brandon from Eastern Iowa Plumbing came out to look at water heater and said it needed to be replaced. He said he would contact Home Warranty to get it approved. They say he did call and give them info and pricing, but did not authorize him to do the work until he sent pictures of the unit. Brandon said they gave him a work order and told him to go ahead and replace it. A few days later, I received any email that it was not covered because of the condition of the water heater. I contacted Home Warranty and they said they would research it and get back to me. They never did. I called again on 4/22, and asked about it. That's when they told me they only recommended Eastern Iowa Plumbing, they did not send him out. It's a moot point since they gave him my contact info. I talked with two people, one of them a manager and asked how I could be responsible if I used the plumber they recommended. If they sent him, he should know their rules. They said it wasn't their problem. I asked what they could do for me as a customer when something like this happens. They said it was unfortunate, but they couldn't help. So, I asked if they would recommend Eastern Iowa Plumbing again. They said yes, one misunderstanding didn't disqualify them. I don't see how I can be responsible when I used the plumber they recommended. They should have procedures in place to make sure a purchase order is faxed to the contractor before work is started. Anyway, I'm just looking for a little help here.

March 2022 Re: Claim Unsatisfactory settlement offer from Home Warranty of the Midwest, Inc. The service center concluded irreparable damage due to failed coil, refrigerant loss, and compressor failure. The system cannot be repaired per the technician, who quoted $5000 for a comparable system. (See supporting docs) Our warranty was purchased with Enhanced Plus coverage, which provides added protection features and doubles the coverage limit to $5000. Home Warranty of the Midwest, Inc is offering us $950 toward the initial failure of our heating and cooling unit and writes in an email that they do not pay for subsequent damage done by the failure of the coil. The following is the portion of the warranty that was cited to explain subsequent damage. Under LIMITS OF LIABILITY, it states: Agreement does not cover any consequential damages including but not limited to: food spoilage; clothing damage; damages to persons, real property, personal property, or any other items (whether covered by this Agreement or not) due to the failure of, or lack of timely repair or replacement of an appliance or system. In the above-cited Limits of Liability clause, the phrase consequential damage refers to items apart from the broken appliance itself: food, clothing, persons, real property, etc. There is no way to construe the clause to mean that Home Warranty of the Midwest, Inc is exempt from compensating for more than one failed part or only the initial failed part of a non-functioning appliance. Here is the warranty explaining my coverage and exclusions: (also included with supporting docs) 1. Heating and Cooling Units. COVERED--Up to 2 heating and 2 cooling units OR 2 heat pump units and associated parts and components; including blower fan motors; burners; controls; fan blades; heat/cool thermostats; compressors; condenser coils; evaporator coils. I seek the $5000 replacement cost for the failed unit. Respectfully

We recently filed a claim because the furnace was leaking carbon monoxide, it was a fluke that we found that because it was just cold enough to run it after we bought the property and a friend we had over there had a detector on him and said we should check it, so we did. We placed the claim with HWI, they assigned *** heating and air as the contractor. Because this is a furnace claim and its warm weather, we told *** that it was fine to push it out a little bit so they didnt come to see the unit until July. It was determined we need an entirely new furnace. It has been 4 weeks and everyone is waiting on HWI. About 2 weeks ago, I spoke with the man at HWI who is handling the *** said that he needed to elevate to his supervisor because the warranty just began. Seriously? Well, the warranty just began because we just bought the property. Even if this is a pre-existing issue, theres no way to know of the issue unless youre a certified hvac professional. This warranty is advertised as covering pre-existing conditions that are undetectable, well unless youre a professional like I mentioned you wouldnt know that this is an issue along with whatever else is wrong with it. So, is this a bait and switch advertisement? Or would it be false advertisement and unethical business practices..? Its insane that the very first claim we file, is stuck in the mud and has to be elevated because of really stupid reasons. Internal company policy or not, this is no way to run a business and treat your customers. The least HWI could do is call the contractor back. I shouldnt even be involved in this. I shouldnt have to wait and follow up over and over. On top of that Ive contacted their phone number today, ***, and I continually get a disconnected tone. The entire thing is a c*** show. I just want my furnace taken care of, or reimburse me for the $100 deductible I paid the contractor and refund my entire warranty price and cancel it.

We just purchased our new home in March 2022, along with the house we were presented a home warranty for 14 months. Immediately upon moving in we had a sudden leaking of water in the attached garage under one of the bathrooms. I immediately called the home warranty company and was given a number and name to a contractor, when I called the name given I was told they don't even service our area, when I called the home warranty back they said I had to call someone. So I did, while the contractor was here I called the warranty company and they spoke to him, he explained what the issue was and what was going to be done to repair it, they also spoke about cost, I was standing next to him hearing the conversation. They told him to submit pictures and a report, he advised me that he did. After waiting a few weeks, the repairs were completed as we couldnt have water leaking and we have receipts to submit. Today, May 2, *** the 90s we went to put our central air on. it turned on and was running, a short period of time later I noticed the fans had stopped running outside on the unit and it appeared to stop working. Today the contractor spoke to a gentleman at the warranty company and explained all this and that he would need to install a new unit as it was not worth piecing it out, it is an original unit. The gentleman said he had some phone calls to make about it and would get back to me, when he called me back he immediately told me they will not cover the unit because it did not run a full cycle before breaking, which he could not possibly know if it ran a full cycle or not, it did run and then broke. He argued with me over this fact, looking for a reason to deny coverage. Then he tells me that they will not be covering any of the previous claim for the water leaking in the garage because they did not receive any pictures or report & even if they did the work was done before approval.

My a/c started leaking water all over the floor in the basement. I thought it was from something else at first, you know like a basement wall or crack in the floor. Well anyway it wasnt, it was my a/c. So I called Rons Refrigeration. Then I contacted my home warranty. The technician came the next day bright and early on July 1st 2022. The technician stated the drain pan is cracked and the coil has a problem and the my furnace has been getting soaked this whole time. So I finally got the quote for a fix on July 7 2022. I turned it in to home warranty that same day. *** from home warranty contacted me at 2:16pm on July 7 2022. Asked me some questions that I couldnt answer. He said he needed to contact the technician. At 2:25pm on July 7 he called back, said he talked to the tech. He said the tech said the drain pan was cracked and that freon was added. No Freon was added that day. I talked to the tech the next day and he said he never talked to ***. My *** was only $200 if R22 would have been added it would have $600 or more. *** offer $400.00 for the drain pan. *** also said if you buy a coil it come with a drain pan. If we could get the coil then we wouldnt be able to get the R22 Freon. We can not get the drain pan because the system is so old. You can not get serial numbers or model numbers off the unit. On July 8 2022 I talked to *** again and he said R22 and R410a are interchangeable. They are not interchangeable. If R410a is put in a R22 system it will fail because the pressure is 50% greater than a R22 system which would damage the the system completely. R22 is petroleum based and R410a is Synthetic based. I cant t get drain pan, I cant a new coil because there is on numbers to get off the unit. We cant get R22 Freon. *** at home warranty is not addressing these facts. The things he is suggesting are not possible. Ive talked to many people about this and everyone say the same thing. Its total replacement as Rons refrigeration has stated.

I bought a home in an undisclosed location in June . At that time, our realtor arranged for a home warranty through Home Warranty of the Midwest. I was assured that our warranty covered all house appliances. Come 2/5/22, our basement kitchen refrigerator malfunctioned. I contacted the warranty company on 2/7/22 to report the issue. The representative recorded my claim and confirmed the refrigerator's location in the basement without mentioning any coverage issues. She then guided me on the next steps, including directing me to a repair service. When I reached out to the repair service, they were available to visit the same day. However, upon inspection, they doubted the warranty coverage. This sparked a significant dispute due to the warranty company's interpretation of a vague clause in the contract to their advantage. They've now stated they won't fix my refrigerator based on this clause: If a property has multiple systems or appliances, additional coverage is needed for all to be included. Without extra coverage, we decide which systems or appliances are primarily used and included in this agreement. Typically, the system serving the main living area or the largest system is considered primary. The company is denying coverage based on a subjective decision, not on concrete terms. The refrigerator in our basement kitchen is frequently used. I'm submitting the email I received and the warranty's kitchen appliance section. The repair involves a faulty compressor, costing over $1,000, which should be covered by the warranty. I'm facing penalties due to an ambiguous contract and deceptive practices. I seek your help.

Company does not honor its warranty policy. Home Warranty is the appliance warranty company that the sellers of my home purchased when they sold me the house. My dishwasher has had problems with draining / pooling water for several months now. The standing water pools and emits a foul odor that is not healthy to breath in. Per agreement HXXXXXX-C, they are supposed to honor their warranty agreement to repair and replace if necessary, appliances covered under warranty. The dishwasher qualifies as falling under warranty because it worked when I moved into the new home, but ran into problems late in 2019. The company used a local tech, A1 Appliance to replace a part in the dishwasher. I paid a $75 service fee to the repairman. This did not fix the problem. I called Home Warranty again and customer service rep told me they would be ordering a new part and if that didn't work they would give me $140 towards a new dish washer. The A1 Appliance tech installed the new pump on 3/27 and I paid another $75 service fee. As of today 4/3, the dishwasher is still not fixed. It still does not drain, I have to bail out the dishwasher to prevent it from overflowing. The smell is awful and can't be healthy to breath in. I called Home Warranty to discuss my displeasure with the lack of fixing. I informed them I would just take the $140 they had discussed with me and use it towards a new washer. The customer service rep told me that Home Warranty deemed that the dishwasher was in working order, and that it was normal for some dishwashers to pool water. I have never heard of a wish washer that is deemed to be working fine when it is unable to drain and I have to bail it out. They are not honoring their promise of $140 towards a new dishwasher. They are not honoring their warranty to agreement to repair / replace appliances in my home that fall under warranty. In their eyes, it is normal for a dishwasher to pool water that cannot be drained. This is is unbelievable. It is obvious the dishwasher still needs repair or replacing, but they Home Warranty is failing to uphold their agreement. I would like: $140 they promised me and a two checks for $75 each, refunding me of the service fee I paid A1 Appliance because they did not fix my dishwasher. Thank you for your time looking into this matter. Please contact me at XXX XXX XXXX with any questions. All the best