Menu
For Business Write a review File a complaint
Homes.com Customer Service Phone, Email, Contacts

Homes.com
Reviews and Complaints

www.homes.com

Learn how the rating is calculated

4.4 11 Reviews 1 Complaint
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Homes.com Reviews 12

ComplaintsBoard
E
12:00 am EDT

Homes.com Mixed Experiences with Beams Real Estate, Inc

As a potential customer considering Beams Real Estate, Inc., it's important to note the mixed experiences shared by customers. While some reviewers appreciate the personalized service and dedication of certain agents like Eugene Little, others express concerns about fake leads and contact information issues. It seems that the company has room for improvement in terms of lead quality and customer satisfaction. If you decide to engage with Beams Real Estate, Inc., it may be beneficial to clarify expectations upfront and ensure clear communication to avoid any potential disappointments.

Read full review of Homes.com
Hide full review
ComplaintsBoard
W
9:27 am EDT
Verified customer This review was posted by a verified customer. Learn more

Homes.com I am a new advertiser on Home.com

I am a new advertiser on Home.com. I have not used the services before and I can not rate their products yet. To be honest, I am skeptical of these types of advertising services and have not had great experiences historically. However, Shalynn my sales rep took the time to work with me and she is the reason I am a new customer. She listened to my feedback and took the time to develop a trail program that will hopefully work great for both of us. Most advertisers in this space over promise and under deliver. Shalynn, focus on building a relationship vs getting a sale is what sold me. Now Homes.com just needs to deliver results.
Reply

Read full review of Homes.com
Hide full review
ComplaintsBoard
D
8:00 am EDT
Verified customer This review was posted by a verified customer. Learn more

Homes.com After receiving a text from Jeff Hammaker from Homes.com

After receiving a text from Jeff Hammaker from Homes.com this morning. I thought about what this website had to offer. This afternoon I asked him to call me to discuss. I'm a past client of Homes.com (2017), back then I didn't have the best of luck with this program but there was something that told me to take a second look into this. He sounded very convincing that he could help me increase my productivity. After a long conversation, Yes! I'm decided to give it another try. I like the fact that it was on a trial basis of 90 days. So I guess I'll report back into you after 90 days. Jeff was very professional and truthful about exactly what he was selling.
Reply

Read full review of Homes.com
Hide full review
  1. Pros
    1. Extensive property listings
    2. User-friendly search filters
    3. Helpful mortgage calculators
    4. Regular market trend updates
    5. Interactive map search feature
  1. Cons
    1. Limited inventory compared to rivals
    2. Less advanced search filters
    3. Fewer user reviews and insights
    4. Not as widely recognized as competitors
ComplaintsBoard
K
Verified customer This review was posted by a verified customer. Learn more

Homes.com Shay was AMAZING!

Shay was AMAZING! Follow up was too knotch, she found answers to all of my tedious questions. I'm an analytical millennial business student/realtor. There was not one question she didn't have or find the solution to. Her energy was also amazing and I'm not I never really believed in paying for leads, but we have a lofty goal to polish off our year and this just FELT right! Shay definitely facilitated that feeling, sharing her company values with me, which were important to me, and just being 100% authentic with me. In this business we don't have a ton of extra time, she was direct and sincere and that made all the difference! My partner and I are now SO stoked to see where this takes our business. Thanks Shay!
Reply

Read full review of Homes.com
Hide full review
ComplaintsBoard
T
Verified customer This review was posted by a verified customer. Learn more

Homes.com OMG what an Amazing person you have working for You!

OMG what an Amazing person you have working for You! Regina Joseph's, is so very Brilliant, Patient, Helpful, Caring and Truly is what makes a company Stand Out amongst the Rest! Regina really takes the time To explain every little detail, especially people like myself who are a little slow to understand and the dynamics with setting up my account, as well as going over the many great features this company has to offer for me and my Team! I am grateful to have someone so personal and experienced getting me started, I am very excited for this relationship to help my Team have an Amazing Experience in making New Business with you here at Homes.com! Thank you Regina so very much for the beginning of an Amazing Experience!
Reply

Read full review of Homes.com
Hide full review
ComplaintsBoard
K
Verified customer This review was posted by a verified customer. Learn more

Homes.com Eugene did an excellent job with his guidance and expertise

Eugene did an excellent job with his guidance and expertise, for matching me with the right programs that are available to me through Homes.com. He not only verbally guided me through the steps and procedures to inform me of what I needed to do, to become a more successful Real Estate Agent with capturing leads through advertisements, but he also went the extra mile to guide me through a visual/hands-on ZOOM presentation using my computer, so that I could actually see it myself. Eugene opened my mind to options that had not been introduced to me, or crossed my mind, as far as generating leads. I am so excited to implement the new programs and suggestions, that Eugene very patiently and professionally recommended for me!
Reply

Read full review of Homes.com
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

Homes.com This is the first time I have ever been spoken to like

This is the first time I have ever been spoken to like I was of value when placing a call for support. It made me realize I'm missing out on your services so I'm absolutely looking more into your company. A little quick note: The reason for my call was to understand why I was getting email blasts from Sell State for recruiting agents by way of homes.com (very annoying). I ended up opting out which instead of opting out of Sell State email... I opted out of homes.com because I didn't know what was going on --- I wonder how many hundreds of other agents have made that very same mistake?... Anyway... THANK YOU KATE for being unbelievably patient, enjoyable and helpful. Much appreciated! LD BLACK, RE/MAX Premier The Villages FL
Reply

Read full review of Homes.com
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

Homes.com I can't speak of how well the service itself is yet

I can't speak of how well the service itself is yet. As far as the customer service, I must say that Brennan was wonderful to deal with. I had a really bad experience with one of their competitors that I am still dealing with. He understood and came off as very personable and real. Honestly, with the experience I had with the other company, there was absolutely no way I was going to be trying anything like this again. Brennan was able to change my mind (for now). He explained the service he offers extremely thoroughly and friendly without a song and dance. So far this has been a completely different experience already. I hope it stays that way. Brennan was great to work with and I look forward to working with him going forward!
Reply

Read full review of Homes.com
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

Homes.com I can't grade your product because I just signed up

I can't grade your product because I just signed up and don't know how things will go. Ebony was exceptional. She cold called me and 99% of the time I blow off sales calls. Not her. She was not pushy and had done her homework on me. She addressed why I had canceled before and ever so gently brought me back in. (Sales people LOVE to be sold!) She explained everything in detail, listened to my concerns and responded appropriately. After I was signed back up, I was transferred to another person, (don't remember his name but what a voice!) who helped me with my page. All in all a very good experience. I would like to add that I think having your employees asking your customers to rate how they did is absolutely awful. What a terrible thing.
Reply

Read full review of Homes.com
Hide full review
ComplaintsBoard
T
Verified customer This review was posted by a verified customer. Learn more

Homes.com I have to admit that this was a very RARE phone sales

I have to admit that this was a very RARE phone sales experience, as 99.9% of the time I cut off the caller before they even had a chance to explain what they have to offer. I have two jobs and very little time for such calls. But Hagins managed to overcome my (rude) initial response and then did a great job convincing me that it would be worth my time and $ to consider the homes.com product he was offering and to give it a try. It helped that Homes.com is reputable and I, as a RE/MAX agent already am working with them to a degree. I'm anxious to see what more they can do to boost my lead generation. I will mention that my second job is as a sales manager in broadcast radio. I have been selling air for over 30 years, and understand the challenges of selling something you can't touch or see. I wish I could hire Hagins!
Reply

Read full review of Homes.com
Hide full review
ComplaintsBoard
S
Verified customer This review was posted by a verified customer. Learn more

Homes.com Jason has been phenomenal to work with!

Jason has been phenomenal to work with! He seems to be able to quickly size up your tech level and work at your speed, making sure you are able to follow along, which is perfect since most IT Techs either treat you like you like you don't know how to turn on a computer or you're a tech wiz yourself - typically no in between for the intermediate users. Jason helped us every step of the way to be sure our website design looked exactly how we wanted it for the areas we were not able to edit ourselves. He also helped us with 301 redirect from our previous websites. After having trouble with our Registrar not being able to help us point our URL, Jason WAS able to help us. These are just a few examples of why we really feel he went well beyond our expectations in getting us up and running. We are excited to see the results from our new website with Homes.com!
Reply

Read full review of Homes.com
Hide full review

Homes.com Complaints 1

ComplaintsBoard
B
9:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Homes.com I keep getting mobile homes listing leads that are not are the market

I purchased this product in January of 2020 and I must say I have gotten about 48 leads since then... which I would be jumping for joy... however most of the leads over 90% seem to be looking at the same set of homes in the same mobile homes park neighborhood... The homes seem to range from 40-56k and none of these homes are currently on the market anywhere that I can find. The lead concierges service that Homes.com provides (which is an additional monthly fee) has not once ever had any luck contacting these leads... not one of the 48 at this time.Not One!... made contact with one lead and they where not ready to buy and had no money in the bank. Why do I keep getting the same mobile homes park listings which are not on the market in a zip code with the average homes over 225k or more. I have since then tried to switch zip codes to see if I can have better results and the salesman Thomas was suppose to look in to this for me... I have not heard back from him to this day as of Feb 18th 2020. I have since canceled this so called service and I will stick with my Facebook ads... Realtors save your money!

Read full review of Homes.com
Hide full review

Is Homes.com Legit?

Homes.com earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Homes.com to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Homes.com is known for their high standards and safety. If you're thinking about dealing with Homes.com, it's wise to check how they handle complaints.

Homes.com has received 10 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

A long registered date for homes.com can be seen as a positive aspect for Homes.com as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Homes.com's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Homes.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up Homes.com and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Homes.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

About Homes.com

Homes.com is a real estate listing platform offering users the ability to search for homes for sale, rental properties, and real estate agents. The service provides detailed property information, photos, and neighborhood data to assist in home buying or renting decisions.
How to file a complaint about Homes.com?

Here is a guide on how to file a complaint against Homes.com on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Homes.com in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Homes.com. Include key areas of concern, any transactions, steps taken to resolve the issue, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps to effectively file a complaint against Homes.com on ComplaintsBoard.com.

Overview of Homes.com complaint handling

Homes.com reviews first appeared on Complaints Board on Mar 25, 2024. The latest review Mixed Experiences with Beams Real Estate, Inc was posted on Mar 27, 2024. Homes.com has an average consumer rating of 1 stars from 12 reviews. Homes.com has resolved 0 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.3
143 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Homes.com Contacts

  2. Homes.com phone numbers
    +1 (800) 431-5509
    +1 (800) 431-5509
    Click up if you have successfully reached Homes.com by calling +1 (800) 431-5509 phone number 0 0 users reported that they have successfully reached Homes.com by calling +1 (800) 431-5509 phone number Click down if you have unsuccessfully reached Homes.com by calling +1 (800) 431-5509 phone number 0 0 users reported that they have UNsuccessfully reached Homes.com by calling +1 (800) 431-5509 phone number
    +1 (850) 350-7838
    +1 (850) 350-7838
    Click up if you have successfully reached Homes.com by calling +1 (850) 350-7838 phone number 0 0 users reported that they have successfully reached Homes.com by calling +1 (850) 350-7838 phone number Click down if you have unsuccessfully reached Homes.com by calling +1 (850) 350-7838 phone number 0 0 users reported that they have UNsuccessfully reached Homes.com by calling +1 (850) 350-7838 phone number
    Search Engine Marketing
  3. Homes.com emails
  4. Homes.com social media
  5. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 26, 2024
Homes.com Category
Homes.com is ranked 331 among 470 companies in the Real Estate category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.