HomeTown Buffet’s earns a 1.8-star rating from 80 reviews, showing that the majority of diners are dissatisfied with their dining experience.
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lousy service
We went to salinas location on sept 7, 2013 at 5:30 pm for dinner for my daughters birthday. We have been going to this resturant since it first opened. We spent $80 for the meal which was not what we paid for.
He chicken was overcookeda s well as the ribs. No steak at all but they advertised it. No glasses for drinks, no cones for ice cream. Most of the food trays were empty % nobody was refilling them. Nobody ever came to the table as a server and never cleared away the dirty dishes.
This was an overall bad experience and I dont think I will be returning to this resturant
The complaint has been investigated and resolved to the customer’s satisfaction.
dirty bathrooms, horrible food, unclean plates
Food is gross. Manager last dont give a shot about anything. Beef undercooked after i request well done. No plates for food as they sent washer home. Was told to use cold salad plates which were splattered with dressing. Bathrooms were nasty. Mens room. Urine on floor, toilet paper all over. ### gaskets thrown about. All while the lady manager at HB #707 chit chars with 3 other girls at register. Im disgusted with HB. They need to look at Golden Corrals model of business. Im still mad. Fish was dry, nothing was good.
The complaint has been investigated and resolved to the customer’s satisfaction.
bad customer service
I went to the Hometown Buffet in Garden Grove twice and both times had very bad experiences there. The first time I went in the morning, the people were okay, not great or welcoming at all, perhaps because it was morning. The second time was on Halloween. The male Asian manager was friendly and nice but the staffs were just mean. I was getting my steak...
Read full review of HomeTown Buffetpoor quality food and selection
This was the most disappointing trip to eat out that I've ever experienced. The food was all old except for the Sprite Zero I had to drink with my meal. The fish was disgusting, cold, dry and old. The salad bar was messy with food floating in the dressing and toppings. The fried chicken was even old. There was lipstick on my cup. The cake was even dry. There were minimal options available and the ones they did have were disappointing. I really wished I had grabbed a burger instead. I will definitely not eat at that location again.
The complaint has been investigated and resolved to the customer’s satisfaction.
steaks
I am disappointed in the steak being served at the Vacaville Home Town Buffet. First, it had none of the appearance in the advertisements. Two, all ads appeared to show a full size steak available to be served. While at the Vacaville franchise on 7-18-12, I spoke with the Manager about the fact that a full size steak was not being served. They instead...
Read full review of HomeTown Buffet and 2 commentssubstandard food prep, service, health code violation
My family ate last night at the hometown buffet on sunrise in citrus heights. First, the selection for a sunday was below par! Then to look at the salad bar the lettuce was wilted, and the soups were intermixed and splashed all over. The main food looked like a food fight had happened. The floor by the food buffet was dirty, with food all over. The sodas and coffee were watered down. The beef they were serving was not rare, it was raw! They didn't have prime rib which I thought they are to have on all sundays? They had ham, sausage, and the raw meat. The manager never came to talk to us, he obviously didn't care about what was going on. I will post as many reviews about this nasty restaurant that I can. There were other complaints about the temperature of the food, they brought the thermometer and stuck it in the food on the line, rather than to take it and do it where others cannot see. Just nasty! I took pictures of the nasty restaurant, and the raw meat. Will upload later.
The complaint has been investigated and resolved to the customer’s satisfaction.
you stay'd?
filthy, disgusting bathrooms and floors
Miserable attitude of general manager alfred hanson-quaye when informed of the deplorable state of his bathrooms and floors
He raised his voice and treated 4 customers as if they were dirt threatening to throw them out.
If his bathrooms and floors are that dirty, I can just imagine how his kitchen is at 7 pm on a friday night... It does need an inspection from the department of health of broward county, before some poisoning accident happens.
For the protection of the general public, it is imperative that the health department inspects those premises and insists on them being cleaned as often as required to avoid any health problems that may occur in the future.
I for one will never eat in that restaurant again and will insist that none of my acquaintances go there either
customer harassment
This happened to me twice already. The manager/owner of this hometown buffet located in hamilton ave. San jose, ca also serves as a cashier. Not once but twice did he humiliated me because he thinks that I am pretending to be a senior citizen just to be able to get a senior discount for lunch. When I was about to pay, he ask for my id and loudly said that he does not need to see a senior discount card. I have been a customer of this hometown buffet for years when he was not yet the operator/owner. He is a nasty person who disregards a disabled senior citizen like me. If it was a complement that I don't look like a senior... That I could take. But if it is an insult, then I do not recommend this restaurant specially to seniors who look younger than their age according to their standards :)
The complaint has been investigated and resolved to the customer’s satisfaction.
We kist ate at Home Town Buffet in Yuma, Az. on Sat. 9/8/2012 & its the Worst food we've ever had. The so called HOT Food wasn't HOT, the corn beef hash was so cold like they just took it out of the freezer & didn't heat it up or anything. We will never go to one again. How they pass health inspection is beyond us as it shouldn't pass.
rip off
I am not interested in your discounts or coupons no longer! We used
> your 6..99 dinner coupons last night and total came to over $21 for two
> people!
> How crazy is that?! And we were charged for my 2 yr old son 1.99 which
> we NEVER have been charged before for him to eat there. I want to say
> that I think your establishment is a rip off! We will NEVER eat there
> again! We will take our business to Golden Corral where my son ALWAYS
> eats free and our buffet is NEVER over $10. We can eat cheaper at GOLDEN
> CORRAL with DRINKS then eating at Home Town Buffet without drinks! HOW
> CRAZY is that?
>
>
> Cheryl Wright
The complaint has been investigated and resolved to the customer’s satisfaction.
cold/raw food
3 of us stopped at Home town buffet in Madison on 9/27/11. We commented on the fact that none of the hot food seemed to be very hot. One member of our party cut into a piece of baked chicken that was not fully cooked, and was bloody in the middle. The manager came and talked to us and told us that we just got a piece with " a vein in it, and anytime you cut into a vein, it will bleed." He didn't seem to understand that EVERY piece of chicken has veins, but, chicken cooked properly will not bleed. I also commented on the fact that none of the food seemed particularly hot, and asked him how often the temperature of the food was checked. He said they check it 2-3 times a day. In checking with other local restaraunts that offer buffets, it seems that most places check the food temps AT LEAST HOURLY. I hope the emergency rooms in Madison are prepared for massive food poisoning victims.
The complaint has been investigated and resolved to the customer’s satisfaction.
Lol Zachary I was about to ask the same thing.
attitude by cashier
My father and I go to the home town buffet in gardena every week. So often that we are on a first name basis like janet, daisy, teresa, aloginay and even know one of the managers martha. My father who just turned 81 this past wednesday received a coupon buy one meal and the other meal is free. The cashier arminda was very rude when I asked her about the...
Read full review of HomeTown Buffetovercharged by mistake but won't refund promptly
On wednesday 8/10/11 I went to a hometown buffet in newark california for lunch and the cashier who was obviously new and inexperienced overcharged me tenfold. She must have pressed "7" twice, so instead of charging me $7.71 she entered $77.71. I didn't notice it at that time, but the next day when I was checking my bank statement, I immediately found that...
Read full review of HomeTown Buffet and 2 commentsunsanitary
I witnessed a worker wiping off the counters and then throwing spilled food back into the clean food. I saw him do it with the shrimp, steamed carrots and the mash potatoes. The worst one was the mashed potatoes, he not only threw the dirty food back in, but he used the wet towel that he was using to wipe off the counter, to do it. I asked the worker if he...
Read full review of HomeTown Buffetthe waitress was acussing us of stealing the food
since we first got to the restaurant the waitress gave us a very bad service. She came to us offering samples and my husband asked her for the last two and she replide with a very bad attitude and said no there for sampleing not to fill you up!!! and later the waitress left and came a few mineutes later because she new that she was being very rude and gave...
Read full review of HomeTown Buffet and 6 commentsracism
The above named bussiness is horible, it practice rascism and discremnation against people of color and minorties I have been going to eat at this resturant in this locations for many years even before it became hometown buffet, and ever since it became hometown buffet it got even worse. On the hands of the so called general manager named chris eicheir I...
Read full review of HomeTown Buffet and 1 commentthe most humiliating event in our lives
Today, we had experience the most humiliating event in our lives. First, before I begin, I would like to add that we are honest people who will never jeopardize our integrity by skipping out on payment for the buffet line for a measly $13. Every Thanksgiving our family has held the tradition to have a lunch at Hometown Buffet. We were having a great time, catching up on each other's lives, since we only see each other 2 times a year. We were there on our third hour, so my brother, being a smoker, step out for a smoke. He came in, was about to drink a ocke when the store manager, Tracey Gradel, took hold of his cup and jacket and falsely accusing him at the top of her lungs that he did not pay and if he does not show proof at that moment that she would have to kick him out. Now everyone in the restaurant was doing the same thing we were doing, minding there own business and chatting with one another until she publicly humiliated our family by harassing and falsely accusing us. Since we were not able to find the receipt of that payment at that time, we asked her to check the register and she also added that they can check the camera to see if payment was done. She came back and said that it was not worth "it to do that for us" and that if we do not show proof of payment because of her laziness to investigate (I'm pretty sure that is included with job title) then they would have to kick us out. Frantically, we were looking for the receipt, we finally found it at the bottom of my sister-in-laws purse. We showed proof, yet there was no remorse for the false accusation she claimed. She was yelling at the top of her voice, and we do have eye witness of what she did. I really do need a reply back from higher management. I don't feel any conflict was resolved justly. I do think she needs to be reprimanded with her actions and undergo extensive "management" training. In addition I do feel we need to be compensated for the event that was lost this Thanksgiving day. There is a right way to approach customers that will not involve public humiliation and harassment. Webster dictionary defines harassment as "to create an unpleasant or hostile situation for especially by uninvited and unwelcome verbal or physical conduct 2: to worry and impede by repeated raids.
Frankly she did all this and quite more. All I'm asking is for a simple and just resolution to your customers.
The complaint has been investigated and resolved to the customer’s satisfaction.
The receipt is to stay on your table or on your person during the time you are there. It's your ONLY proof you paid. You lost the receipt, and you paid the price. I suggest you apologize to that manager lady. She's only trying to run an honest business. If you can't cooperate, stay out.
All I know is that the Hometown Buffet in Hawthorne, CA off of 120th and Hawthorne Blvd accepts people with fake ID's and socials to work there and that is completely against the law with the state labor board. I think that hometown buffet should be investigated! Those jobs are for the American people!
My huaband and i were like the tenth customers we went when they first opend. First of all the cashier didn't know how to use a visa gift card. Second they have acondamint station was unsanitary .Then we take a seat there was a lot of food left from the night before all under the tables.The chairs were nasty and dirty the salt& pepper shakers were very nasty omg i am glad i didn't get sick. And they have a grade a in there window i think the health inspector need to be called .I will never eat at a hometown again
Well if this job is for Americans only, then get a job there and shut your mouth!
I really hope that lady (the manager) got in some serious trouble for what she did. And on top of that, I hope Hometown gave some sort of ridiculous offer, like a year of Hometown Buffet for free. If they didn't I hope you and all of your friends never go there again.
being lied to
Yesterday, 3/25/09 I had a bad experience at the hometown buffet in lancaster, ca. My husband and I had a coupon for one free dinner upon buying one. It is our daughters 20th birthday. We took her to hometown buffet for her birthday dinner, she wanted to go on the night they have orange chicken. I called the day before we went and asked what night they had orange chicken, they said on wednesday night. Then wednesday night just before we walked out the door to go, I called one more time and asked them what was on the menu. I was told orange chicken, then I said you sure orange chicken, she said yes, then we left to go there. As they bring out the dinner food, I asked, when are they bringing out the orange chicken, then I was told they don't have orange chicken on wednesday. I, my husband, and my daughter all got upset and I told the waitress what I was told. She had the manger come talk to us, and yes, I agree they have a right to change things if they want.In this case they made tuesday the night for orange chicken from now on. The manager came out and told us it was on tuesdays now. But what upset us, is that just before walking out the door I called and I was assured there would be orange chicken. That was the only reason we went to hometown buffet that night. If we were told orange chicken was on tuesdays in stead of wednesdays, then we would have waited til tuesday, then the manager had the nerve to give us a coupon that we already get in the mail, buy one regular dinner, then get one for 5.99. It totally ruined my daughter's birthday dinner. All she wanted to eat for dinner was orange chicken and I was assured there would be orange chicken. We had no money to go there, we collected enough recycables that paid for our dinner that night. So I am trying to put in a complaint because I feel they did us wrong. My husband was so upset he could not eat anymore, it made him lose his hunger. My daughter was so upset she almost cried.
The complaint has been investigated and resolved to the customer’s satisfaction.
I agree with you cuz the same happened to me! but first to washerw2009...for one how can you judge someone n assume they are on foodstamps because they didnt have money to go out and for two THATS ### CUZ THE SAME HAPPENED TO ME AND I DIDNT GET ANY ###ING REFUND! You are a sad person that you judge ppl! my brother lives 3 hours away and when he comes to visit we go to old country buffet just for the orange chicken... we to called 3 times before going and was assured there would be orange chicken... but lone behold when we got there it wasnt out... we told the manager if they werent going to have orange chicken we were leaving and we wanted a refund! BEFORE WE ATE ANYTHING! so she assured again that it would be out... when it did come out it was old and had no peppers or onions just chicken and some sauce n tried to tell me that they made it fresh! ###! little did they kno my bf used to work there and he use to make the orange chicken and when he made it it was amazing! So not only did they lie but they warmed up some old ### and put it out half ### just to get our money! We will never eat there again because of the ###! so i completely understand where you are coming from and as for you washerw2009 shut your ###ing mouth and dont judge ppl you dont know!
if you had no cash to go out to eat in the first place then you might have stayed home, , , thay sell orange chicken frozen and sounds like you may get food stamps...complaining about a dinner after you decided to eat is not smart, , , im shure if you did not eat the manager at that restrant wold give youa refund, , , your husband sonds like he is unable to deal with minor issues as he was upset so he was unable to eat, , , your daughter sounds picky as you stated the ONLY THING she wanted to eat was orange chicken, , , , not gee mom and dad thanks for the effert of my party thoe i know we had no funds for it, ,
customer harassement
Today, we had experience the most humiliating event in our lives. First, before I begin, I would like to add that we are honest people who will never jeopardize our integrity by skipping out on payment for the buffet line for a measly $13. Every thanksgiving our family has held the tradition to have a lunch at hometown buffet. We were having a great time...
Read full review of HomeTown Buffet and 1 commentlack of service
3 of us stopped in to hometown buffet in westchester, ca yesterday, july 29, 2008, which we have done many times. However, we were very upset about the lack of service/food. The regular coffee machine was empty, no ice in the soft drink machine, nobody to slice meat, no bowls in the dessert section, when asking for them, we were given what looked like little coasters. The soft ice cream machine was spitting, apparently empty. Several food containers were either empty or almost empty and it was just the beginning of the dinner hour. How could you ever figure that its worth over $11.00 to have this kind of service. I doubt if we will ever go to that one again. I have always believed that in order to make something better, the people in charge has to be told what is going on.
customer service
My great grandmother and I go to the home town buffet at the moreno valley mall all the time. Especially when I was pregnant. We would go like 2-3 times a week. We have never had a problem with their customer service.In fact they were great! We had not been in like 2 months or something due to some things, but on june 18, 2008 we went again. My great...
Read full review of HomeTown Buffet and 8 commentsHomeTown Buffet Reviews 0
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Overview of HomeTown Buffet complaint handling
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HomeTown Buffet Contacts
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HomeTown Buffet phone numbers+1 (800) 871-0956+1 (800) 871-0956Click up if you have successfully reached HomeTown Buffet by calling +1 (800) 871-0956 phone number 0 0 users reported that they have successfully reached HomeTown Buffet by calling +1 (800) 871-0956 phone number Click down if you have unsuccessfully reached HomeTown Buffet by calling +1 (800) 871-0956 phone number 0 0 users reported that they have UNsuccessfully reached HomeTown Buffet by calling +1 (800) 871-0956 phone number
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HomeTown Buffet emailsbuffet@hometownbuffet.com100%Confidence score: 100%Support
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HomeTown Buffet address120 Chula Vista, Hollywood Park, Garden Grove, California, 78232, United States
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HomeTown Buffet social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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