HomeTown Buffet
Reviews and Complaints

You should bring back HOMETOWN BUFFET to Manchester, Ct or somewhere within Ct. (FYI. . .PLEASE NOT HARTFORD). I have to say I've never had a bad experience. I thought the food was amazing. Food was fresh in my every visit. The coupons were usefull. Unfortunately we do not have restaurants like this one that is all you can eat, granted there is but its Chinese Buffets. Dont get me wrong i love it too but i dont always want to eat that i would much rather eat regular food as well. I feel you should bring back the restaurant.

Thank You.

I'm writing because of very poor quality food. We had stopped going to Hometown for several years because of poor quality food previously, but we tried it again a few months ago and the food had flavor again, the staff was great and everything was wonderful, we went multiple times. We took our extended family on Jan 4 expecting the same, but it was Not. We went for lunch at around 1:00. There was a tray of eggs sitting out on the meat counter that was hard and brown. All the meat was overcooked and dry or burnt, as well as all the bread. Multiple pans were empty, and the place wasn't even half full of people. The fresh spinach in the salad bar was partially black and rotting.
The usual staff was completely gone, replaced by a completely Hispanic staff who didn't seem to know what they were doing. The young man bussing only came to get used plates from our table once. A man came out to change the chocolate milk and after 10 min of trying, he gave up and left it. No one else came.
It was horrible. We will not return.

I went today at the buffet of downey ca at 11am i payed for me and my husband plus limited drinks so it was total of $26 but when I check my transactions right now it said they charge me $34 that is ridiculous I want my money back so unprofessional! my recipe said $26 and now thats I check my transactions it was $34 I really hope they fix this or I well never go again

I have written a wonderful review in the past but feel the food has taken a substantial nose dive. My husband and I had lunch or what was supposed to represent food but it was hard and shriveled. Bad looks, bad taste and even the chocolate milk was sour. Wasn't expecting red lobster but did more spitting into napkins than swallowing. Told the cashier and left and went to get a burger.

I called Hometown Buffet Santa Clara, CA before November 4, 2018 for information.
I had been going to this place for a year or so and it was just this date that I had a problem.New management perhaps?
A man answered my phone call and stated the STeak is served Saturdays and Sundays.
November 4, 2018 I went to this place and asked the Cashier if they have a Steak and it was answered on the Affirmative so I ordered to go for I have a gastric reflux.

Since the Steak is Not yet ready
I asked a small pieces of the meat poulty of ham and roast beef.
30 minutes more to cook the Steak said the food incharge guy.
I expressed, "Well Done" please.

Then ages of waiting ...

I was given a small piece of steak ? ...
Somewhat puzzled, I said I wanted more coz it is only the steak that I am coming for here and wanted...

So he said to wait then I did patiently then he gave me one smaller piece than the first piece. It tasted Not fresh and less tasty unlike before..

The man said,
" You have to wait he said for more then I did wait another 20 minutes or so.
I saw him brought a tray of meat so I went on near him and said ... you want roast beef ?
I retorted ... No, steak... then he said we have no more that was from yesterday leftover...😣😭

Then shocked of what I heard I went to the cashier and told me that steaks are only on Fridays and Saturdays?
I should have gone to Dennys' for a ribeye steak I angrily responded.
I paid the full dinner To Go with just One third full of the to go box because there was no steak
Those people lied and made me wait for almost an hour
I am Not going there anymore —LIARS and deceitfuls.

I will never ever return to that hometown buffet i almost died i dont know what was in the food that i started to choke i couldnt swallow it so i tried coughing it up it took me 2 minutes to cough it up it was like fake hay two freakin pieces the manager saw the pieces he ask me if i was ok i was freakin scared i almost died he ask me if i wanted the paramedics i said no im good now. he just said ok and turn around and left HE SHOULD OF REFUNFED MY MONEY honestly. the hays was the size of my pinky finger to be honest i thought i was going to die we were scared to eat anything else plus the chicken was not cooked it still had blood which was grossed. and the rice was not fully cooked it was hard and disgusting so we left we lasted not even 5 minutes so not worth $83 dollars we went to celebrate a friends birthday and it almost turn into a tragedy

Coming here to Hometown Buffet in Lakewood Mall Ca During hours that they are open as listed everywhere been coming here for years ! to LOCKED doors no signs or anything while lines forming outside like customers are just supposed to Guess what's going on. Waiting for over an hour trying to call knock on doors but no response . Then called and the Lady was being very rude a worker saying she doesn't know why it's locked ? SERIOUSLY ! You have people eating inside many tables open more people outside waiting for an answer on why doors are locked and not letting people in . Then a cook came out and said it was closed they took people in and left us all out in the sun waiting ! smh bad and very rude customer service and closed before the actual way before the actual hours is not proffesional at all ! had elderly people waiting in the hot sun ! We all deserve free meals smfh very rude !

On July 11, 2018 I went in for lunch (1:57PM) at 422 West Ave P, Palmdale, Ca 93551.
The hostess wasn't there, I was told be one waitress she would come shortly, fine so I waited. When she (ELIZABETH) finally showed up at cashier station she was RUDE, acted like I was being a bother by ordering 1 senior meal with a beverage. I've never had such bad hostess in my life in there. If you need check number under date it say 20077. Not sure if you need this number or not.
Also some of the food products were warm not hot like suppose to be, most of the food products were same way. Not busy maybe 7 people at most in there. Based on quality of the food, and service of hostess, I'm thinking of not going back. I'm President of the Antelope Valley Deaf Friends Association (AVDFA) we were going to setup a dinner night in there, I'm cancelling that. It would have brought you 40-45 people, but like I said food not hot, service off hostess and waitress was bad. This is not how to run a business. I'm a GM from Taco Bell over 27 yrs experience and to me this was the worse. Please let me know what you're doing about this. I might reconsider our group night if I like what you respond to. I know you want your stores to have customer service, quality food products.
Thank you very much for your time and please respond to this.
Janine Bartelmie
[protected]@yahoo.com
43862 15th St W Apt 221
Lancaster, CA 93534

I have been going to the one in Palmdale for over 18 years or longer the food is getting worst everytime me and my family go. Why is there no black cooks there no black workers onlyMexicans you need to hire black cooks and workers to get this place back up before everyone stop coming and I would hate for it to close it uste to be such a great place to take your family management get on your job and hire people who can cook and put other colors in there beside Mexican workers please. Hey! If you won't to talk to me give me a call I got a lot to say [protected]

January 13, 2018. We live in Long Beach, WA and when we travel over to Portland we like to stop for dinner or lunch. We always stop at Hometown Buffet. This is the one we always stop at. 10542-A SE Washington St. We have noticed that the last two times we were there it had a distinct odor in the air. But other than that fine. I am over 65 so the restroom was a distance to go also. Anyway the complaint for this visit was service. The person who was to service our table we never seen the whole time we were there. We seen waitress people go to other tables and clean them, pick up empty dishes etc.
But never someone in our area. We ended up with 6 plates to be picked up and four glasses and there were only two of us.
Receipt says 1:12PM Lunch. We paid $22.76. I really do not think we will go back to this one again. We will go back over to Hill St in Beaverton. Really did not like service or food this time. You need to clean up this store. I think a refund would be suitable as we do like Hometown Buffet. PO Box 386, Long Beach, WA 98631

employee at Modesto, Ca. Hometown Buffet has Hepetitis c and she works in the kitchen. this is a health problem and she should not be working in the food service area.I was is rehab with this person and she was' t even allowed to serve precooked food out of that kitchen. if a state funded facility banned her from their kitchen shouldn't the same be done everywhere else?

Fri king salad bar depleted.
No cups
Sign only has half of letters
Big gaping hole by 2nd door in 4' x 6" allowing freezing cold air in on people in line.
Over charging for drinks
Over charging on Sundays to rip off Christian s. Calling lunch brunch and usually charging dinner prices !
They suck...
Not coming back they don't appreciate Christian customers.
More crap too.

The baked chicken (early December, 2017, a Thursday afternoon) was dry as wood. Dried up woody stuff on charred bones ...100% INEDIBLE. Other items I usually eat there were strangely flavorless (the cold salad bar was good as usual though). Big difference from 7 months ago and before that. The place was deserted too - I can see why.

Once a regular customer who has brought in some new customers and business for you - I'm now out of here.

The sign in front: Is this Jorge Mendez manager a new one? If so, you have some pink slipping to do if you want to stay in business. I can assure you that.

What I thought was going to be a cozy dinner of three my son, my brother and myself become a SHOUTING MATCH. To think we choose Hometown for dinner because it's usually noise friendly. To make matters worse this man "Paco" went from table to table asking for tips according to him with"management approval" . Obviously true otherwise this wouldn't be taking place. Finally would like to include to my complaint that this is a family restaurant the choice of songs you would think Paco should reconsider the lyric content of the songs, there is hidden messages in music now in days. Bottoms line I do frequent Hometown Buffet not only at Bell Ca. were this took place but other ones in Downey CA and Lywood CA. I have never seen a solo singer on karaoke in dining area asking for tips! I would hate to stop coming to Hometown Buffet but I don't want to need to peek in each time I come to reasure myself his not there I might as well skip.

I paid 52 dollar for my mother, my brother, and I to go inside of the restaurant to eat. For 20 minuets there weren't any plates or cups for an additional 10 there wasn't any food out for serving. Also there weren't any cups for the entire time I was there until I was ready to gather my things and leave. I ask for help with getting tapatio sauce and for the plate and both time the worker turn away from me with no response.

Went here for lunch today and it has got to be the worst service and bland tasting food around. Everything was dry amd rubbery The Fried Chicken was hard (skin) and dry. The rices lacked salt and flavor both of them. The meatloaf was raw on the inside! The soda was nothing but gas. We've been here before hoping to see somekind of improvement but NOTHING

Started working at hometown buffet in October of 2016 as a dishwasher worked veryhard .Management at this particular location are favorable towards Hispanics Americans all manage at this location all managers at this location are hispanic.I am african American paid bi weekly dramatically only getting 10.5hrs .was receiving more hours in the beginning. Until this particular location in Torrance California hired hispanic Americans and my hours were cut and giving to them instead of working with me as management promised they fired me instead of laying me off. I am notifying you to let you know i am very saddenin that racism still exist unfortunately tried to contact corporate and never was contacted.I am very upset at this paticular establishements hiring practices and favoritism towards certain nationalities. This is only the beginning. I thought EOE was Law.

Town Buffet which is right off of Sepulveda and Manchester in Westchester California there is a waitress named Jessica she was very rude standoffish and aggressive and she did not diffuse the situation she Justified it as it was wrong she still approved of herself as being the right person to handle the situation when she wasn't when she should have got a supervisor or manager now according to the front desk server Jasmine she says that Jessica is like a manager but she's not so I want to file a complaint against HomeTown Buffet server name Jessica it is August 19th she still approved of herself as being the right person to handle the situation when she wasn't when she should have got a supervisor or manager now according to the front desk server Jasmine she says that Jessica is like a manager but she's not so I want to file a complaint against HomeTown Buffet server name Jessica it is August 19 2017