Hong Kong Airlines’s earns a 1.0-star rating from 1 reviews, showing that the majority of passengers are dissatisfied with flights.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
customer assistance when flight was canceled
During the protests at Hong Kong airport, my flight from Bangkok got cancelled. The airline was unreachable by phone and no one at the airport was any help. I was told there could be a standby flight and to show up at 3 am but this did not work out as there were so many people waiting. Everyone kept passing the buck and no one tried to help to get another flight or accommodation or food while I was delayed. When my family at home did get through to the airline after waiting on hold for over an hour, they were told to go to the airport and talk to staff. I was on route to Canada. Extremely frustrating.
Is Hong Kong Airlines Legit?
Hong Kong Airlines earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Hong Kong Airlines. The company provides a physical address, 9 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Hong Kong Airlines's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Hongkongairlines.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
According to our analysis, Hong Kong Airlines appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.
We looked up Hong Kong Airlines and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Hong Kong Airlines Reviews 0
If you represent Hong Kong Airlines, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
Overview of Hong Kong Airlines complaint handling
-
Hong Kong Airlines Contacts
-
Hong Kong Airlines phone numbers950 715950 715Click up if you have successfully reached Hong Kong Airlines by calling 950 715 phone number 0 0 users reported that they have successfully reached Hong Kong Airlines by calling 950 715 phone number Click down if you have unsuccessfully reached Hong Kong Airlines by calling 950 715 phone number 0 0 users reported that they have UNsuccessfully reached Hong Kong Airlines by calling 950 715 phone numberChina+1 (855) 393-3880+1 (855) 393-3880Click up if you have successfully reached Hong Kong Airlines by calling +1 (855) 393-3880 phone number 0 0 users reported that they have successfully reached Hong Kong Airlines by calling +1 (855) 393-3880 phone number Click down if you have unsuccessfully reached Hong Kong Airlines by calling +1 (855) 393-3880 phone number 0 0 users reported that they have UNsuccessfully reached Hong Kong Airlines by calling +1 (855) 393-3880 phone numberUSA & Canada+852 39 163 666+852 39 163 666Click up if you have successfully reached Hong Kong Airlines by calling +852 39 163 666 phone number 0 0 users reported that they have successfully reached Hong Kong Airlines by calling +852 39 163 666 phone number Click down if you have unsuccessfully reached Hong Kong Airlines by calling +852 39 163 666 phone number 0 0 users reported that they have UNsuccessfully reached Hong Kong Airlines by calling +852 39 163 666 phone numberCustomer Service+852 31 514 661+852 31 514 661Click up if you have successfully reached Hong Kong Airlines by calling +852 31 514 661 phone number 0 0 users reported that they have successfully reached Hong Kong Airlines by calling +852 31 514 661 phone number Click down if you have unsuccessfully reached Hong Kong Airlines by calling +852 31 514 661 phone number 0 0 users reported that they have UNsuccessfully reached Hong Kong Airlines by calling +852 31 514 661 phone numberCustomer Experience Department+852 39 237 399+852 39 237 399Click up if you have successfully reached Hong Kong Airlines by calling +852 39 237 399 phone number 0 0 users reported that they have successfully reached Hong Kong Airlines by calling +852 39 237 399 phone number Click down if you have unsuccessfully reached Hong Kong Airlines by calling +852 39 237 399 phone number 0 0 users reported that they have UNsuccessfully reached Hong Kong Airlines by calling +852 39 237 399 phone numberTicketing Office+852 39 237 366+852 39 237 366Click up if you have successfully reached Hong Kong Airlines by calling +852 39 237 366 phone number 0 0 users reported that they have successfully reached Hong Kong Airlines by calling +852 39 237 366 phone number Click down if you have unsuccessfully reached Hong Kong Airlines by calling +852 39 237 366 phone number 0 0 users reported that they have UNsuccessfully reached Hong Kong Airlines by calling +852 39 237 366 phone numberSales And Marketing+852 37 131 300+852 37 131 300Click up if you have successfully reached Hong Kong Airlines by calling +852 37 131 300 phone number 0 0 users reported that they have successfully reached Hong Kong Airlines by calling +852 37 131 300 phone number Click down if you have unsuccessfully reached Hong Kong Airlines by calling +852 37 131 300 phone number 0 0 users reported that they have UNsuccessfully reached Hong Kong Airlines by calling +852 37 131 300 phone numberBaggage Enquiries / Lost and Found+61 290 097 988+61 290 097 988Click up if you have successfully reached Hong Kong Airlines by calling +61 290 097 988 phone number 0 0 users reported that they have successfully reached Hong Kong Airlines by calling +61 290 097 988 phone number Click down if you have unsuccessfully reached Hong Kong Airlines by calling +61 290 097 988 phone number 0 0 users reported that they have UNsuccessfully reached Hong Kong Airlines by calling +61 290 097 988 phone numberAustralia+866 801 853 033+866 801 853 033Click up if you have successfully reached Hong Kong Airlines by calling +866 801 853 033 phone number 0 0 users reported that they have successfully reached Hong Kong Airlines by calling +866 801 853 033 phone number Click down if you have unsuccessfully reached Hong Kong Airlines by calling +866 801 853 033 phone number 0 0 users reported that they have UNsuccessfully reached Hong Kong Airlines by calling +866 801 853 033 phone numberTaiwan
-
Hong Kong Airlines emailscall.center@hkairlines.com100%Confidence score: 100%Support
-
Hong Kong Airlines address11th Floor, One Citygate, 20 Tat Tung Road, Tung Chung, Lantau, Hong Kong
-
Hong Kong Airlines social media
-
Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
Recent comments about Hong Kong Airlines company
customer assistance when flight was canceled
Porter Airlines
4 reviews
Ethiopian Airlines
52 reviews
Ryanair
120 reviews
Hamad International Airport
36 reviews
Sun Express
19 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
It is useless talk without the attached documents such as e-tickte / PNR / notice of the cacellation/ your own complaint towards air carrier.