Menu
For Business Write a review File a complaint
Hotel Engine Customer Service Phone, Email, Contacts

Hotel Engine
Reviews and Complaints

www.hotelengine.com

Learn how the rating is calculated

4.2 1 Review 3 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Hotel Engine Reviews 18

ComplaintsBoard
E
12:00 am EDT

Hotel Engine Mixed Experience with HotelEngine

As a frequent business traveler, I recently tried HotelEngine for my lodging needs. While the platform offered substantial savings of up to 60% on corporate accommodations, my experience was mixed. The booking process was seamless, and the rewards program was a nice touch. However, upon arrival, I encountered cleanliness issues in my room, unreliable Wi-Fi, and noise disturbances from neighboring rooms. These factors significantly impacted the quality of my stay. Despite the drawbacks, the customer support team was responsive and tried to address my concerns promptly. If HotelEngine can improve on the maintenance and service quality, it has the potential to be a top choice for business travelers seeking cost-effective lodging options.

Read full review of Hotel Engine
Hide full review
  1. Pros
    1. Exclusive hotel discounts
    2. Streamlined booking platform
    3. Robust management tools
    4. 24/7 US-based support
    5. No membership fees
  1. Cons
    1. Limited Brand Recognition
    2. Niche Market Focus
    3. Intense Competition
    4. Potential Integration Issues

Hotel Engine Complaints 3

ComplaintsBoard
T
1:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hotel Engine On January 22, I booked a hotel stay on Hotel Engine

On January 22, I booked a hotel stay on Hotel Engine. At that time, total cost of the stay was $150. However, upon completion of the stay, the receipt I received from the hotel says the stay was only $135.60. I was overcharged by Hotel Engine.

Read full review of Hotel Engine
Hide full review
ComplaintsBoard
R
1:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hotel Engine Confirmation 85592ED006881: I paid $187.56 for a two-night stay from March **

Confirmation 85592ED006881: I paid $187.56 for a two-night stay from March . Unfortunately, my son and I were unable to stay at the hotel due to several issues. Firstly, there was a terrible smell in the room. Additionally, the beds that I had paid for as queen size were actually full size. Moreover, the hinge on the room door fell off, which made us feel unsafe. The floors were also exposed, and there was a nail sticking out through the bay window seat, which scratched my son's leg and caused bleeding. Furthermore, the bed covers had multiple cigarette burn holes, and disappointingly, there was no bathroom mirror. These are just a few examples of the problems we encountered.

Read full review of Hotel Engine
Hide full review
ComplaintsBoard
I
12:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hotel Engine I paid for a hotel room for my summer vacation through the Hotel Engines website

I paid for a hotel room for my summer vacation through the Hotel Engines website. However, when I arrived at the hotel, they did not have the room I had paid for available. Instead, they offered me a smaller room at a lower price. Hotel Engines informed me that the only way to process this transaction was to refund my original purchase and have me pay for the other room separately. I agreed to this arrangement and informed Hotel Engines about the situation. They investigated and confirmed the issue. The problem now is that they are not giving me a refund. Instead, they are offering me a credit of $2,127.72. I need the money to pay off my American Express card. It is not fair because I don't know when I will be going on another vacation. This is unacceptable. The confirmation number for this issue is 2L0C5VB.

Read full review of Hotel Engine
Hide full review

Is Hotel Engine Legit?

Hotel Engine earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Hotel Engine to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Hotel Engine is known for their high standards and safety. If you're thinking about dealing with Hotel Engine, it's wise to check how they handle complaints.

Hotel Engine has registered the domain name for hotelengine.com for more than one year, which may indicate stability and longevity.

Hotelengine.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Hotelengine.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Hotelengine.com you are considering visiting, which is associated with Hotel Engine, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Hotel Engine as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

According to our analysis, Hotel Engine appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.

Hotel Engine website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • We conducted a search on social media and found several negative reviews related to Hotel Engine. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

About Hotel Engine

Screenshot Hotel Engine
Hotel Engine provides a hotel booking platform tailored for business travel. It offers corporate discounts, a variety of lodging options, and a suite of management tools to track and control company travel expenses. The service is designed to streamline the booking process for teams and individual business travelers.
How to file a complaint about Hotel Engine?

Here is a comprehensive guide on how to file a complaint or review about Hotel Engine on ComplaintsBoard.com:

1. Log in or Create an Account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Hotel Engine in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Hotel Engine. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission Process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint or review about Hotel Engine on ComplaintsBoard.com.

Overview of Hotel Engine complaint handling

Hotel Engine reviews first appeared on Complaints Board on Mar 25, 2024. The latest review Mixed Experience with HotelEngine was posted on Mar 31, 2024. Hotel Engine has an average consumer rating of 1 stars from 18 reviews. Hotel Engine has resolved 0 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
3.5
11 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Hotel Engine Contacts

  2. Hotel Engine phone numbers
    +1 (720) 306-8254
    +1 (720) 306-8254
    Click up if you have successfully reached Hotel Engine by calling +1 (720) 306-8254 phone number 0 0 users reported that they have successfully reached Hotel Engine by calling +1 (720) 306-8254 phone number Click down if you have unsuccessfully reached Hotel Engine by calling +1 (720) 306-8254 phone number 0 0 users reported that they have UNsuccessfully reached Hotel Engine by calling +1 (720) 306-8254 phone number
    +1 (720) 457-2467
    +1 (720) 457-2467
    Click up if you have successfully reached Hotel Engine by calling +1 (720) 457-2467 phone number 0 0 users reported that they have successfully reached Hotel Engine by calling +1 (720) 457-2467 phone number Click down if you have unsuccessfully reached Hotel Engine by calling +1 (720) 457-2467 phone number 0 0 users reported that they have UNsuccessfully reached Hotel Engine by calling +1 (720) 457-2467 phone number
    Professional Services
    720-999-9349
    720-999-9349
    Click up if you have successfully reached Hotel Engine by calling 720-999-9349 phone number 0 0 users reported that they have successfully reached Hotel Engine by calling 720-999-9349 phone number Click down if you have unsuccessfully reached Hotel Engine by calling 720-999-9349 phone number 0 0 users reported that they have UNsuccessfully reached Hotel Engine by calling 720-999-9349 phone number
    Sales Contact
    855-567-4683
    855-567-4683
    Click up if you have successfully reached Hotel Engine by calling 855-567-4683 phone number 0 0 users reported that they have successfully reached Hotel Engine by calling 855-567-4683 phone number Click down if you have unsuccessfully reached Hotel Engine by calling 855-567-4683 phone number 0 0 users reported that they have UNsuccessfully reached Hotel Engine by calling 855-567-4683 phone number
    Member Support
    More phone numbers
  3. Hotel Engine emails
  4. Hotel Engine social media
  5. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 03, 2024
Hotel Engine Category
Hotel Engine is ranked 275 among 332 companies in the Travel and Tourism category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.