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CB Travel and Vacations Hotels.com Charged twice for hotel booking
Hotels.com

Hotels.com review: Charged twice for hotel booking

G
Author of the review
2:51 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

I paid Hotels.com for a two night stay at a hotel in Leeds.

I also paid a further nights stay for a hotel near York. Unfortunately when I contacted the hotel in Leeds to enquire about parking I was informed by someone on the telephone that the hotel that I had booked to spend two nights in had been closed for over 3 years

I immediately contacted Hotels.com who arranged a booking at another hotel in Leeds, the hotel was slightly more expensive but Hotels.com honoured the booking. I had to pay them the full payment over a he telephone for the two night stay.

Unfortunately the first hotel booked n Leeds was not closed and I had been misinformed by the hotel receptionist.

To my surprise I was also charged for staying at the original hotel two nights

I have contacted Hotels.com and they informed me that I needed to contact the original hotel myself for a refund, which I did but I only received one nights refund not two.

They informed me that I needed to go back to Hotels.com for the second nights refund but I have had no joy in getting my money back.

This is the last reply from the Ibis hotel

Good evening,

Thank you for your email.

Unfortunately, as this was made through a third party we are unable to help as hotels.com / Expedia only provides a virtual card therefore you will have to contact them directly to open a case so they can help you further.

We are sorry for the inconvenience.

Thank you.

Desired outcome: Full refund for a nights hotel that I didn’t stay in

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