Travelodge
Reviews and Complaints

on Friday 2-24, we spent night at Laurel Travelodge. We had paid in advance for non smoking room. Ou room was so filled with smoke we barely could breath. They offered another room ( handicap accessible) was even more smoky. All of our clothes were smoky. Had to re wash them. Receptionist was polite and offered air freshener but to no avail. It appears that there is no enforcement of no smoking rooms

Whilst staying at one of your hotels me and my partner where enjoying a lovely stay celebrating my birthday when it came to a unromantic end when your hotel sink became blocked. My partner went down to reception to explain the situation at which point he was told there's nothing they can do and suggested giving him the tools to do it him self my partner then proceeded to unblock the sink however I feel this is a unextable standards to up hold in the hospitality service and would like this situation to both be address and solved with swift affect as this is a disgusting way to run a hotel no matter how big or large.

Kind regard

Helen M Bell

Hi me and my partner stayed in room 311.there was so much noise of people talking and shouting in the early hours in the morning.Had a rubbish sleep,we had a long drive which didn’t help.the air conditioning was not working.Or the heat.They had a heater in the room but it made it so stuffy in the room.We felt really let down as we had a poor sleep

Hi, I,m Mr Leonard Bray [protected] , 72 Reservoir rd PL9 8NJ.

My wife and myself are travelodge members and have visited the Atlantic wharf hotel Cardiff countless times over 15 yrs, also visiting other areas of the UK. We took my sister and her husband on the 13.10.2023 and our stay was excellent until the Sunday evening when we went down to dinner and have a drink at 8pm to be informed that the bar and resteraunt were closed as the manager had not arranged any qualifed staff. we were advised to book a takeaway at local outlets, Terrible service and we are considering casncelling our next booking which is at Poole in November and not using travelodge again after 15 yrs or more, very disappointing, also I was not given any option to complain at the time. The saving grace at Atlantic Wharf was the fantastic staff who did work especially Kim. Yours sincerely Len Bray

Case Reference Number: [protected] [ ref:_00D0NibZj._5004G2ZmbIC:ref ]3

Yahoo

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Sent

Customer Services

Dear Mr Pagan Thank you for your email. Unfortunately it is not possible to amend the date of a booking that has already passed,and we are not able to offer a refund as this booking was made under our saver rate bookings. If I could kindly explain that our saver rate bookings are non refundable; this message is delivered to our customers throughout the booking journey and is also mentioned within our booking terms that a customer must agree to prior to completing and paying for the reservation. Kind regards

Wed, 28 Jun at 11:25

iain pagan

To:

Customer Services

Wed, 28 Jun at 12:12

So basically despite the fact I’m a good customer . I clicked the wrong date and tried to cancel immediately when I realised , your saying you can do nothing for me .

Well in that case I’ll go to complaints.

Thanks for nothing

And the amount of times I’ve stayed with no soap in the dispensers , and not said a word or complained .

Does loyalty not count now a days for a genuine mistake.

Regards

Mr pagan

Sent from Sky Yahoo Mail for iPhone

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iain pagan

To:

peter.[protected]@travelodge.co.uk

Wed, 28 Jun at 13:47

Dear Mr Gowers,

i regularly stay at Travelodge in the West Yorkshire area . I do this because work 3 x 11 hr days a week near Wakefield but live in Chester le street , County Durham..

i used to drive up and down but this was taking a toll on me i was very tired , as well as the extra mileage on my car and the fuel costs increasing. So I decided to stay in the area 1 night a week , generally a Monday night but on the odd occasion i have stayed a Tuesday night,,. this can be in any of the hotels in the area within 15-20 min drive from where i work , i usually look for whichever is the cheapest ..woolley edge north or southbound, halifax, tadcaster york etc..

anyway

Last Sunday i was looking at hotel prices for this week which would have been Monday 26th June , I didn't realise id selected 25th June on the website which was the Sunday night .. I saw the price at Woolley edge southbound and quickly bought it as it was cheapest price.. only to realise once id paid that id selected the wrong date.. i tried immediately to cancel with no joy. i rang 4 x different numbers to try and change the date only to eventually be told i couldn't do anything after 12pm the system wont allow it . once a room is booked that is it... i could try customer service they should be able to help .. well see the response below.. even after booking another hotel , which i did at Halifax for Monday 26th I'm told sorry we cannot refund you , in fact you cannot do anything... what a joke..

Please look back to the many previous bookings ive made. yes i got a refund for one because there was no power at the Hotel , no hot water or anything .. however there are many other times ive stayed with no soap in the dispensers for shower , others with Hot /cold tap that stays hot... I didn't complain.. in fact i rarely complain..

surely you can compensate me somehow for a genuine mistake?

i look forward to hearing from you .

Kind Regards

iain Pagan

I stayed at the above on Sat 27th May, which cost almost £120, and booked under the name of Gina Passera-Hughes. We were given Room 412 which had the following issues:

1: Toilet seat broken
2: Flooring up edge of shower hanging off
3: No main lights in bedroom (flashing)
4: Bedside lampshade hanging down
5: shower gel smelt more like disinfectant - which it hasn't in previous stays

We have booked this hotel on several occasions and each time the maintenance has got worse. As we normally pay around £40 to £50 we have let this go, but as we paid way over £100 this time, I feel this neds bringing to someone's attention and some compensation is sought.

I await your reply
Regards
Gina Passera-Hughes

Booking Confirmation number:[protected]

I booked a room for myself and my sister at the Slough Travelodge for 13th May until the 15th May 2023.

The room we were allocated had not been properly cleaned there was faeces/blood on the toilet flush and on the bathroom wall. This was noticed within a few minutes of entering the room, so we informed the lady at the reception. We were allocated a different room which was better except for lime green splashes on the ceiling. We felt extremely uncomfortable about the standards of cleanliness in the hotel, and decided not to stay for the second night of the booking. I would like a full refund.

When my son and I arrived we could smell weed by someone in the lobby just outside the main entrance smoking it !

I’d reported it to the security guy and he said yes he’s fine he’s outside ?

I got my card and went to my room with my teenage son !

We were tired as been in an airplane ✈️ we went to bed , although he fell straight to sleep. , I couldn’t , I could smell cigarette smoke stale 🤢

The bed it self was so uncomfortable 😣 it gave me back ache

In the morning I looked around and found a couple of cigarettes butts under the bed , then I found a bead and part of a condom packet , ash and a bracelet ,

Took pics , went to reception to complain , different lady in reception, told me I’d get a full refund on the Monday once manager was back on shift

Nothing but even a phone call or email

I called twice more afterwards spoke to different people the second apparently was the manager , told me to lodge a complaint in writing then she’d deal with it !

Couldn’t lodge complaint as no where to complain ?!

Still not resolved and I’m not happy ,

I’m not a smoker , and it was a non smoking room or hotel !

This was the second worse hotel I have ever stayed in.
First the parking lot was not lit, I had to walk in the dark to get to the office.
Second the girl at the desk had really no clue what she was doing.
Third there was no security to enter the building just walked right in.
Fourth the carpets were covered with carpet fresh.
Fifth I do not believe there were any elevators to get the luggage up the stairs.
Sixth this hotel was just plan nasty.
When I got to my room it was still smelling like carpet fresh it was not a good place to stay that is for sure. There was not any coffee pot or coffee in the room. There wasn't even a bedspread on the bed.

I could go on and on but this is about the charges to my credit card.
I left the hotel at 7:43 am there was no one in the office to check out so I just left.

Now to top that off they charged me $250 for smoking and putting a plastic bag over the smoke detector which none of this is true and I would not know how they would even know anyone was smoking in the hotel with all of the carpet fresh everywhere.
The pictures on their website do not even look like the hotel I stayed at.
Well now I think that might be false advertisement also.
Read some of the other reviews on there website. You will see what I mean.
I want my $250 back and any other charges the credit card charges me.
I will be contacting everyone I can to get this matter resolved.

I booked several rooms with Travel lodge for one night to meet with friends. One of us then got a parking ticket, I contacted the hotel and they said this would be waivered. After a few minutes started the person started receiving letters from debt collectors and these would be forwarded to Travel lodge.
That would take a while to respond and the most recent one is when the said they were sorry that their employee went off without sorting out the issue and so the said we should deal with Theo debt collectors

Multiple families including mines have been sick for the past 3 months, notified management, and have documentation regarding this matter. However, the hotel in which we reside in neglected to do anything about the fact the multiple rooms are growing mold rather quickly after their roof lapsed last year. We are in a room full of mold in ceiling and have been asking to be moved to a different room various time. However, we have been unsuccessful due to management neglecting the matter. The hotel manager was informed numerous times. Weve got the entire family sick due to breathing in black mold. The owner ordered for the room to be painted with paint that treats mold instead of offering us to move rooms at first and it wasn't until i refused to continue to pay to stay in the same room that management decided to relocate us to another room. Which in this case is useless since the entire roof is being held by a thread on the support pillars that are also in the verge of falling and is a hazard to all the residents staying on the property. Plenty of people have called and complained about same thing in the past both to the property manager and health department and nothing is being done. Yet innocent people are constantly getting sick due to lack of a better judgement on the property management side. This issue needs to be addressed in another way than just informing the front desk since 6 families are currently complaining and having same symptoms. We are constantly being harassed for our payment, but nothing is ever done when people get sick, so instead their way of fixing the issue is by evicting the customers, painting over the mold and renting it back out. Other families have left the premises due to them failing to address the mold and they couldn't afford to be sick all the time anymore. We have kids coughing and hacking up black mucus with blood, runny nose, loss of appetite, weight loss, gunky green mucus from eyes, runny eyes, diarrhea, vomiting, chills.

I booked into the travelodge hotel in Kingston upon Thames for 1 night, I am running a half marathon in the morning at 8:30 and wanted a comfortable night.

First problem:

Walking to my room i realise the room door is left open, security wise I was extremely unsettled as I am a older women travelling alone! No one is in the room but the shower is on full blast and the bathroom floor is flooded.

Booking number [protected]

We booked 2 rooms for 7 guests - 6 adults, one child.

When we arrived the staff laughed at us when we told her we had two rooms booked commenting how we would get 6 of us in there (1 person didn’t attend). She continued to look at us and laugh about it.

When we explained two of us were disabled with blue badges (for parking), she laughed at us again, commenting on how two of us could be disabled. We felt deeply offended by this behaviour.

We do not expect such behaviours from staff members when we have clearly booked and paid for the rooms online and there was sufficient room for us in there.

We have used travelodge before, however on this occasion we felt deeply offended and did not feel relaxed within such an environment.

Needless to say we would not use this particular travelodge again and we would not advise anyone to use it.