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Hotels.com review: Need modifications

T
Author of the review
9:54 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

[protected]@yahoo.com

September 21, 2023

Barceló Puerto Vallarta

Carretera a Barra de Navidad Km. 11.5

48294 Puerto Vallarta

Dear Hotels.com,

I recently stayed at Barcelo Puerta Vallarta from August 31-September 3, 2023, and unfortunately, I was charged incorrectly on my bill. Specifically, I was charged an extra for three different nights totaling an additional .

As a guest, I expect accurate and transparent billing during my stay, and I believe that the issues I encountered were unacceptable. Given my experience, I believe it would be appropriate to receive a refund for the incorrect charges. I thought I had put down 3 adults and an infant. I feel that hotels.com did nothing to help me rectify the situation. I feel that I have been a valuable customer of hotels.com until this trip. Alternatively, I would be willing to accept a discount on a future stay or a complimentary night at your hotel in the future.

Please let me know how you plan to address this matter. If you require any additional information or would like to discuss this matter further, please do not hesitate to contact me at [protected] or [protected]@yahoo.com.

Thank you for your attention to this matter. I look forward to hearing from you soon.

Sincerely,

T. P.

Barceló Puerto Vallarta - All Inclusive

Check-in

Hotels.com itinerary: [protected]

Thu, Aug 31

3 PM

Check-out

Fri, Sep 1

noon

Pricing and rewards

Total price

You earned rewards for this trip

Your booking

Hotels.com itinerary: [protected]

Barceló Puerto Vallarta - All Inclusive

Check-in

Fri, Sep 1

3 PM

Check-out

Sun, Sep 3

noon

Pricing and rewards

Total price

You earned rewards for this trip

More
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