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Hotels.com review: Reception service

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10:28 am EDT
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Good afternoon. I have a business guest staying in Britannia Hill Hotel in Coventry 18-22/9/23. Reservation number [protected]. Name: Alexis De Naray. I have contacted the hotel reception to check on my guest on the 21/9/23 around 1pm. I asked if they can knock on his door as I haven't have a contact with him from 8.15am that morning and he didn't show up at work. I have been told they will check on him and ask him to call me back. But they didn't do it as my guest was in the room unconscious since the morning 21/9/23. He was found next day morning, when he didn't check out at 10am. This satiation could be avoided. He end up being taken to hospital to be treated. It was a negligence from the reception staff. I know as I was hotel manager previously and this is normal request. Also I ask for a invoice for my employee stay and I was refused at first instance and after that I only have invoice for 201£ from 246£ paid. This is not correct. Hotel should provide vat invoice for my employee stay. Please refer to the email sent to me on Friday 22/5/23 about my employee being taken to the hospital, sent at 13.59pm

Please contact me directly on [protected]@hanagroup.co.uk or [protected].

Desired outcome: Refund of the entire stay

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