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CB Travel and Vacations Hotels.com Reservation inaccuracies hotels / expedia
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Hotels.com review: Reservation inaccuracies hotels / expedia

G
Author of the review
2:05 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

March 2, I was searching for hotels to make a reservation, reviewing the options; at the BW or the Ramada inn airport Spokane .

I received a "junk text message" from a third party claiming I had made a reservation at the BW? I didn't respond. As you (xxx .com) warns not to open unsolicited text - I didn't.

Thus, I couldn't confirm or deny the reservation.

The day of my trip I saw I had a reservation via email from the Best Western Peppertree, I called to cancel told him it was an error. They said they could not cancel the reservation as it was in 24 hours. This was early in the morning I explained to them that I had not made this reservation. They didn’t care they said I had to take it up with you… Expedia / Hotels.com.

I called three times again was denied.

Thus I’m writing to ask for a refund for a no-show on Friday, May 3 checking - out May 4

The BW hotel manager and your company supervisor billed me for a NO SHOW .

There seems to be an issue with your booking relationship between a third party reservation desk, a third-party travel agent that are handling your bookings and unwanted / unconfirmed reservations, and then not cooperating to change them.

Please review this practice review this unwanted reservation refund my money and communicate back to me at [protected]@yahoo.com and/or greghtwfyahoo.com.

Thank you

John Miles [protected] .

View/Cancel Reservation - ReservationCounter.com

Sent from my iPhone

On May 3, 2024, at 8:05 PM, Hotels.com wrote:



Hotels.com

How’s your trip going, John Miles?

Rate your check-in experience.

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Let the folks at Best Western Plus Peppertree Airport Inn know if there’s anything they can do to improve your stay.

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Desired outcome: review process - confirm and refund for a NO SHOW reservation not made or confirmed

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