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Hotels.com review: Rewards bonus system

B
Author of the review
1:31 am EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hello,

I am writing to express my deep dissatisfaction with the service I have received from Hotels.com, specifically regarding your unresponsiveness to my emails and the frustrating nature of your bonus system.

Despite my previous attempts to communicate this matter, I continue to encounter challenges with the registration of my bonuses. They are recorded in a currency (TRY) that holds little to no value for me and seems to depreciate over time. As a loyal customer who consistently books hotels using either USD or SEK, I find this discrepancy highly inconvenient.

I kindly request your immediate attention to this matter. Please consider adjusting the currency of my bonus system to either USD or SEK (Swedish Krona) to align with my booking preferences.

In the event that this issue cannot be resolved promptly, I am compelled to request the closure of my account with Hotels.com. Furthermore, I kindly ask for the cancellation of my current hotel booking associated with my account.

I believe a swift resolution to this matter is in the best interest of both parties. Your attention to this issue is highly appreciated.

Aug 23, 2023

The value of your reward* night is 1,314.92 TRY

Apr 3, 2023 Last Check in/out for this Reward

Aug 23, 2023 1TRY = 0,037$

Apr 3, 2023 1TRY = 0,052$

The rewards value should be today; 68.32$

Aug 23, 2023

The value of your reward* night is 1,960.58 TRY

Oct 22, 2022 Last Check in/out for this Reward

Aug 23, 2023 1TRY = 0,037$

Oct 22, 2022 1TRY = 0,054$

The rewards value should be today;105,842$

Thank you for your understanding and cooperation.

Sincerely,

Barish

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    Nov 19, 2024
Hotels.com Category
Hotels.com is ranked 8 among 518 companies in the Travel and Vacations category
#06 Trip.com Trip.com #07 Hyatt Hyatt #08 Hotels.com Hotels.com #09 Lonely Planet Lonely Planet #10 Viator Viator

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