HP
Reviews and Complaints

I'm here to complain...several weeks ago I set up my desktop computer but was having a problem with the monitor...if you moved it a little the screen would go black...something was wrong with the cords in the back of the monitor. I called customer service and they told me they would send me a new computer cord. I never rec'd it. I get a call today, was on the phone for half an hour and went round and round about the cord...then they tell me to send the monitor back...I think it's best to try to see if a new cord is what is needed...I'm not fit to box up this monitor...LET'S TRY THE CORD FIRST!. SEND ME A NEW CORD!

i am so sick of typing about this my head hurts, i will say never buy a hp product, its trash and u get no help, they should all be terminated, yes the Chinese, cause u sure cant speak to a american. system wont let you speak to anyone, it dont want you to, its plain junk, maybe they will see this and call me. i also seen, they charge u a fee to talk to someone, believe that. selling crap like that should not be legal. i bought at sams club a 5258 office jet printer, its junk

On the 1 November 2019, I purchased a laptop online from HP Pavillion 13 -au 0085 tu . I was informed that delivery would take place on or before the 11 November 2019. On the 12 November 2019, I received an e-mail to advise that the Laptop was not available. I was further informed that delivery would take place in the next three to four weeks, but this was not by any means a guarantee. I was further informed that the sales department would call me to discuss, an alternative compatible laptop. This obviously did not happen. I had to chase after HP. I must stop here to state that I was lied to, at which point I became extremely angry and cancelled the deal. I am now informed that I must wait 5 to 10 business days to receive a refund. The interesting thing is that the laptop is still being advertised online, with delivery date being within 15 business days, this when HP has no stock. When I drew this to HP's attention, they were very apologetic and informed me they would correct the situation immediately, well they have not, so another smuck is going to get caught, just like I was. It is also frustrating to deal with HP, as all calls are redirected to the Philippines and you hold on forever to get an answer, because the caller needs to consult his colleagues.

I got a brand new laptop for college, which I am extremely grateful for. However, as soon as I got it the screen was already flickering. It got to the point that I couldn't even login it was flickering so much. I called tech support 3 times, which never fixed the problem so they told me I had to ship it to them. I told them I'm a college student and it's a requirement that I bring a laptop to most of my classes. They told me not to worry, that it takes 5 days max. I didn't get the box for four more days and then I sent it out on a Monday. They told me I would receive it by Friday because they expedited the shipping for me. Friday went and no computer so I call them and they tell me they just received the computer, even though I was told it only takes A DAY to ship. So I wait and then they tell me 5 days max again. Then I receive a text saying they never got it so I call them and ask them why am I getting that. They said they have no idea. Then I get an email that my computer won't be here for another 3 WEEKS. I call them and tell them I can't do that, I will fail my classes. I ask for a refund they say that they can't do anything else for me I'm just going to have to wait it out. I get it back and it's fine and all, but now I can't switch out of S mode to download needed apps for school. I chat with them online after trying all the videos online that show how to. They take 20 minutes to tell me to just call them. I call them they tell me to online chat which I've ALREADY DONE. I call them again and then they say that no one is available to help me so they'll call me back in 15 hours. I've never known such [censored]ty service ever. This whole ordeal has been a nightmare and all I'm asking for is a working laptop.

August 2019 - Purchased top of the line HP Envy 13' for commuting and six weeks later it stopped connecting to the internet. I called HP and they took me through the process of checking online to no avail. Then after transferring me several times to different personnel they said I had to return it for repairs.. OK... we did that. They promised it back in a week, it took nearly two. When it was returned the laptop was filty, like someone was eating a cheeseburger while working on it, I had to clean it and then when I turned it on, it worked for two days then the same issue! I havent had it for two months.

October 2019 - Same issue. Went through the transfer of calls, the disconnects, the "escalations" ... guess what? I have to return my laptop again. I asked can I just get a new laptop? NOPE! Only after three attempts at repairs THEN THEN.. you only get a refurbished laptop. That's [censored]. So I asked can I get my money back? Yes, but get this... its prorated! What is wrong with this picture?

I am now reaching out online to as many places I can to post this problem. And I am trying to find top level execs at HP to send notes to, this policy is just wrong.

I bought my brand new HP 15 laptop in July.
at the end of September the hard-drive decided it wasn't going to work anymore. HP HP customer tech support said it was a corrupt version of the operating system meaning windows. So we went through the troubleshooting process and they decided that it was the operating system so they sent me a USB drive which I received two days later with the recovery media on it because I was unwilling to reset my computer and lose all my pictures of my family excetera excetera.
I received the USB recovery media USB drive attempted to recover the media off of the hard drive of my so-called brand new HP laptop and it did not work I contacted HP customer support service tech again to get help or to find out why it wasn't working he said that he would contact me with their higher level tech support and he put me on hold and they closed at waited on hold for 45 minutes never got through to anybody called the next day ask to speak to a supervisor got put on hold left me on hold for an hour still never got ahold of anybody they said that that the computer might need a new hard drive and that they would make the order so it could be replaced via me sending my laptop to them. and then replacing my hard drive and returning my laptop to me however they could not guarantee that my pictures and everything that I had on the hard drive that went out would be saved or they would not even tell me that they could put it on a flash drive so I so I still have it.
I paid 600 plus dollars for this laptop and it lasted two months and now I can't get HP to fix it even though it is under 60 days after the day of purchase as far as my opinion goes I'm never buying another HP in their customer service has gone to crap they don't want her there warranties they dont not out to satisfy their customers. As far as I'm concerned they can have it back however I bought it in California and just recently moved to Alaska so I can't take it back to the store I bought it from because they don't have the same store in Alaska that I bought it from in California so I can't return it of course HP won't refund the money into this piece of crap laptop back so I'm stuck tracking up the $600 for this HP laptop as a loss. However I am going to contact a lawyer regarding this because it is still under manufacturer warranty and I purchased extended warranty so either way they have to fix it but I don't want cuz HP is not what it used to be I will never buy another HP laptop never recommend one to anybody ever again.

bought a lap top two years and a half ago. It quit charging. Best Buy sent it for repair and told me it's the mother board. cost $200.00. told them no. I bought another hp identical to the first one. Plugged in the power cord into the old computer and it worked fine. Bought a new cord. sold the old one. Couple weeks later the hinge broke. can't close the computer. Taped it up and it worked a little while. finally the whole thing just totally quit working. bought a new Lenovo ideapod 330s. Love it. Tried to print on my 1510 series printer and it keep cutting off the pictures I put on there. I do the bulletin for our church and I spent 2 hours trying to get it to print the bulletin for church. Kept cutting off the pictures. Went to my wife's Canon printer and it printed fine. When I copy anything from the internet to Microsoft word, the printer won't print it. I have to use my wife's Canon and it prints fine. Just letting you know that I will not buy anything that says HP.

I purchased an HP Pavilion x360 about 2 months ago from Best Buy in Fort Wayne, IN. The first issue is why would anyone put the on/off button in the middle of left side? I am constantly having to restart what I was working on because if I even get close to the button, it shuts down. Some times the computer just shuts down for no reason. WORST COMPUTER I HAVE EVER WORKED WITH. It is almost impossible to get anything done. Talk about frustration! The screen will split when there is no reason for it to do so and I don't do anything to make it split. It's a nightmare to get back to just one page. Don't know if you will do anything, but I firmly believe I got a lemon. Have no money to buy another one because on a fixed income. Had to charge this one and am still paying on it. Please let me know if you will make this right or not. Thank You.

I have been an IT Consultant since 1996 and I have been recommending HP Products since day one. I push clients to purchase the Elite series in particular for the improved support experience. Thankfully the quality of the systems in recent years has been exemplary and we have rarely need to use this support but, it is still an easy sell. Recently we have had to use it and your bureaucracy has provided anything but an "elite" experiencce.

On August 26th we began researching Blue screen crashes on a brand new PC installed as part of a hardware refresh along with numerous other systems. We updated drivers, firmware and even reinstalled the operating system. By August 30th we had run out of options and contacted "Elite" support for assistance on a hardwre issue. It took until September third for "Elite" support to agree to schedule a technician. We were assured that the hard drive is the failing component and were assured by the "Elite" tech and his manager that the new drive would be imaged from the old so that the computer would be fully operational after the swap.

First the techcician missed the scheduled appoitment on September 4 and then informed us on September 5 when he did arrrive that the drive he was installing was blank - without even an operating system! Our attempts to escalate the issue and receive the support promised fell on deaf ears so I had to dispatch a competent tech to fi x the problem at additional cost to our client...so, in addition to all the downtime on their new "Elite" PC, they had to pay to have broken hardware replaced! To add insult to this injury, the problem is still not resolved as the computer continues to crash.

Based on this ongoing debacle, I see no reason why I should continue to promote any HP hardware to our clients...nevermind the higher cost "Elite" systems.

I bought HP DeskJet 3835 printer 2 weeks ago, but I have a bad time using this printer. Although this printer works fine, sometimes this printer did not print and behaves like it is actually printing like produce the same printing sound which usually happens while printing. I don't know what to do with this printer, I went to the store from where I have bought this but there it was working fine. If anyone can help me with this is will be good for me.

Dear sir,
I again told that please help me for my laptop problem.
I bought my laptop on 17 March 2019 and today 18 July 2019 . HP Manager working on it but they note repair problem. They change motherboard and hard drive and also many part of laptop but laptop is note repair. They took my laptop Ahmadabad to Bangalore in HP research lab but no solution is found they also give offer of change laptop but the same laptop is not available on India. Also HP manufacturer team give me last suggestian to change laptop but laptop is not available on India so I told you please change my laptop.

If you understand my problem so please help me.

Please reply as soon as possible...
All repairing is done but problem is not solve...

Please reply as soon as possible...

I've read all these complaints about Hewlett-Packard and I myself have gone through a similar problem with unqualified people running the customer service . There clearly is a problem with outsourcing to different countries your customer support program therefore my only course of action being a smart consumer is to do the research or ask the dealer the questions about customer service if they are outsourced and to simply Boycott, companies that engage in this business practice . Clearly the shareholders are pigs and just trying to maximize their profits . HP is dead to me I suggest consumers know how businesses operate prior to purchase. Good luck all.

I bought a HP 360 Laptop from Harvey Norman 360; At time of buying I was told all about warranty and extended warranty so I end up buying extra two years extended warranty as well. My Laptop's charging connection started giving me problems after five months and when I went to Harvey Norman to get it repair under warranty they asked me to pay $260 . According to them it was due to normal wear and tear of the plug in charging point. I have been using Laptops all my life and this was first time I heard such a ridiculous excuse for ripping off money from their customers. I was under the impression that Harvey Norman is one of the best when it comes to dealing with Warranties but of course I was wrong. No more dealing with Harvey Norman any more. Bye Bye rippers.

paguei um produto(HP Sprocket Portable Photo Printer, print social media photos on 2x3 sticky-backed paper - red, 1) e chegou outro, uma anel.

Dear customer,

Your order has been successfully paid. We had received your order.

We will process your order as soon as possible.

It usually takes 1-7 business days to process your order in the factory, and then will sent out ASAP, please wait patiently.

The information of the payment is below:

Product Information: HP Sprocket Portable Photo Printer, print social media photos on 2x3 sticky-backed paper - red, 1

Payment No.:PS1904270114423418

Credit Card type:master

We will ship your goods as soon as possible. If the logistics company give us the tracking number, we will email you immediately.

Please wait a few days patiently.

If you have some problems please reply this email.

Thanks!

Best regards!

Tag: 100234

We purchased an HP 15 laptop in May 2017. In March, 2018, we had to send it in and have the hard drive replaced. At that time, we purchased the extended HP Care Pack Service Plan, that went for one year. In April, 2019, we began having problems once again. My daughter does college full-time online, so could not send it in until May. We took it to a local repair center who ran a diagnostic. Sadly, hard drive... again. This is a computer that sits on a table 90% of the time and is rarely moved or transported.
Today, I spent just under 2 hours on the phone with HP, being transferred to 7 different people. In the end, all they could tell me is that this computer is not worth repairing, but should be replaced. FULLY at my expense. CERTAINLY NOT with another HP!

Please have a Manager or Supervisor contact me immediately about:

HP Smart Friends service I purchased last year in 2018.

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I am being lied to I believe by a guy on phone with an Indian accent who says my HP Smart Friends service

Never Expires!

This is ridiculous!

I am outraged by this services lies!

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I want to cancel my service and get my money back or else I will take further action with the appropriate US Government Agency regulating this incident! I am very serious about this! I mean business!

My name is:

Donald Kasper

My Cell phone is: [protected]

E-mail is: [protected]@gmail.com

Purchased lap top from sam's october 2018. Serial number: cnd80252gf.
Have had in for repair three times. The third time it could not be repaired, due to an issue with the battery. I'm told this is an issue that hp knew would happen to some lap tops. Now we have an expensive computer that can't be fixed.
Profit at any cost. Right.
When we replace this computer, it will not be with any hp product, and will tell others about the defect.

Billy wells
1182 howardstown road
Hodgenville, kentucky 42748

Phone: [protected]

E-mail: [protected]@hotmail.com

The HP website says "Get your PC fast" This is false advertising I placed an order H327857924 for 2 systems on March 8. Was told they would ship April 5. Then got an email saying they would ship April 22 at the latest. Talked with support they took some money off and actually promised me that they would ship no later than April 22. Well April 22 has come and gone. I called them on the 23rd since my order still shows that it will ship on April 5. (they never updated it) Was told they didn't know when it was going to ship. Maybe the next day. It didn't. On the 25th they told me that they had 50 systems shipping but couldn't say for sure that my 2 systems were 2 of those 50.

They didn't hesitate to charge my credit card, which I know is there policy.
Now I have a customer that is really mad and hopefully I will not lose him as he has been a customer for years.

HP recently "updated" my Office Jet Pro 8710. This "update" disabled web services, and suddenly rendered my printer unable to print anything as I received an error message stating instant ink cartridges could not print without a subscription to instant ink, which I have had for several months.

HP is apparently much more concerned with maintaining an ink revenue stream than they are about their printers actually working.