HP
Reviews and Complaints

Want to waste a saturday morning? Call HP Support. I called this morning about a problem on a new envy printer. The first call took 30+ minutes. The guy in the Philippines at the call center took my info and, because they have not yet been trained to deal with envy products, said i would have to talk with someone in India at the Elite Stream (?) Engineer Group - Level 3. However, he could not get anyone in that group to answer the phone. He at least had the courtesy to ask me to call back in 30 minutes and gave me a trouble ticket number.

Idiot that I am, i called back in 30 minutes. Of course, I had to repeat everything again. The I got put on hold for 30+ minutes. I ultimately hung up and later called back and asked to talk with a supervisor. None of them would talk to me until i recounted the entire experience to the tech answering the phone. Then I got put on hold for another 10 minutes until i finally spoke with John (101921). He asked me all the information AGAIN and had the gall to ask me to diagnose the problem "its a hardware update problem, right?"

All of this after listening to 40+ minutes of advertisements on hold about HP's great customer. Gimme a break.

I purchased this desktop (HP6654Y) on 11/06/2010.It freezes up, will not shut down and Windows mail is not working 50% of the time.I have to shutdown 3-4 times a day. It has been sent 2 times for repair, a hard drive re-format and replacement of the motherboard. It did not help at all!Case manager(Justin) telle me it is the software(Mail).I uninstalled it and resinstalled...guess what it is still CRAP!I have requested a replacement but Justin(case worker say he can only authorize a repair and there is no one above him I can further my complaint...this is the 2nd and final HP computer I will buy>>>>>>>>>>>>>>>

I bought printer about a year ago. I was having trouble just printing black ink. I put in a new cartridge and having the same issue. It was printing as if you were looking at it thru the other side, very light. The color prints however were fine.

I called Customer service thinking my setting might be off because the online solutions are no help. They said my warranty was up and they wouldn't even help me with any solutions after going thru everything for 15mins, serial number, model, etc... She wanted me to try the old cartridge. Needless, to say I hung up and do admit, I used foul language. Why do you buy product, have it less than a year, and you can't even ask for help?

I feel this is important because we should expect customer service every day... not just if we have a warranty.You should be able to get an answer about the product. I was not asking for anything to get fixed. I was asking how the settings should be.

I will never buy another product from them again...and if anyone else is in the market for computer/products, and you expect good customer service everyday, don't go to HP! In my opinion, they stink!

Hi..I'm actually a staff for HP which has just been converted from a contract staff to permanent status.What I am not satisfied is how the management revise the salary for staff whom has work for a longer term and has yet to get an increment.
It has been an issue among us that the salary had not been increased, not even MYR50.Whilst the travelling allowance has been taken off, until to this date they have yet to come uot with the decision of either to continue with the allowance or not.It is a nerve racking moment knowing that other staff that has just been employed 2 months after us, had their increment while us, had been left in the darker side.
It had been a tradition within the department that the more close you with the boss the higher chances you will get an increment.
For me, this is really absurd, really disgusting, mostly really stupid that we need to be sweet talker to get an increment.
We couldn't really travel to work anymore, as my travelling expenses had reached a point of MYR310 per month and i could not simply move or rent out as i am already married and had already bought a house. I need to wake up at 5am every morning so that i could arrive slightly early to get to the office.
HP office is at Cyberjaya which is located at a remote area where bus andd taxi are rarely seen around here. There is only a shuttle bus that goes around Cyberjaya and waiting time of every 15-20 minutes. From there, I have to catch another bus to Putrajaya Sentral to catch another train to Kuala Lumpur.
HP do not have the initiative to actually get a transportation arrangement for it's staff. Even if we drive to work the cost will be around MYR350++ as per tol fare and petrol per month minus the car loan that we need to pay every month.Plus that, well, you what it's like.
It is not a good time for me and some of my collegues to quit and find another job, but since the situation does niot change we had to think of another job.At least, a job that do appreciate it's staff for it's performance based and not from being a sweet talker and all.

Hp hewlett packard complaints - desk jet 1055
Review all hp hewlett packard complaints
Hp hewlett packard
Posted: 2010-12-11 by james ostrowski

1055 desk jet
Complaint rating: 0 % with 0 votes
Company information:
Hp company
United states

Problem with ink, december 10, 2010
By
Duffen - see all my reviews
This review is from: hp deskjet 1055 all-in-one printer - black (Ch347a#b1h)
Hp hewlett packard
Posted: 2010-12-11 by james ostrowski

1055 desk jet j41oe
Complaint rating: 100 % with 1 votes
Company information:
Hp
United states

Beware of deceptive practices by hp regarding a inexpensive printer with no fax option that uses ink at an alarming rate. Cartridge 61
No 61 ink in black and color does not yield as they claim on the box a 190 documents for black and 165 for color (tri color)
This is a deceptive lie and you will find that out of the box the printer 1055 is set to use ink at a rate of around 55 documents with a word count range of 255 to 290 and a character count of 1, 255 to 1, 999 including spaces - this is far from 190 sheets. Hp knows this they want you to buy more ink and you will unless you know you are being ripped off.
When you call hp customer service or tech support they run you around like a goose on a leash and then hang up on you or promise (after 7 call backs to customer service) that a supervisor will call back in 15 mins - of course this never happens and you are left with no resolve, other than a recorded call by them that may or may not be reviewed - instead you are only to be met with no resolution or promise of ownership of the problem by hp.
In short hp knows that the 1055 desk-jet will use ink at a alarming rate and not yield 190 pages and you will run out and buy more and more number #61 cartridges for the 1055 until they inform you that you have to reset the unit to max out the ink, this is nothing short of a deceptive practice and illegal in most states, for and by under the pretense of confidence and trust hp leads you to think that the issue lies with you and not them and milks you for 19.99 a cartridge until you catch on and call them only to be lead relentlessly in circles and even under the advisement / threat of a class action suit and deceptive practice claim with the illinois state attorney and the federal trade commission and the illinois commerce commission and the better business (bbb) they still remain steadfast in their claims and send out the unit called desk-jet 1055 usb j41oe as is - and rip off the general public and this-is false and deceptive practice and it must stop - have you been ripped off - ask for reimbursement of the ink as I have - watch how they handle it, then file a class action suit for it's time for hp to learn a very hard lesson - you don't do this to consumers who have in the past used your product and then deceive them in the long run after you have gained their confidence that leads you to believe the hp company is just and fair - for they are not. This is a marketing tool that is unfair and clearly deceptive. Submitted by james ostrowski [protected] purchased at target 31.00 with 2 mini ink cartridges and no usb cable is provided. They did answer my complaint and sent 2 xl black ink at no cost to me on 12 15 2010. Perhaps if you have the same type of claim, they may also do the same for anyone else who has been deceived by this company, uouhave to complain!-
For nothing has changed - you still have to know to go to draft quality in setting and then to fast draft / blank ink and color ink okay / and then no dpi enhancement - stay with 300 x300 - low as you can go with this printer. Good luck people. Don't - get screwed on ink purchases ! Its hard enough to find 61 ink black or color - let alone 61 xl, I have never seen it anywhere as to date jan 8 2011. Perhaps its just too new.

Hewlette Packard's product quality and customer service are shockingly poor, to the point of being criminal. I purchased a high end HP desktop in December of 2009 at a cost of over $1200. Three weeks after purchase the computer "Blue Screened" when exiting sleep, hibernate, and hard boot intermittently, sometimes taking all day and many boot attempts to boot successfully. In the past year I have had to send the computer in for repair (for the same issue) 4 times and the problem is still there. In addition, the power supply burned out. I will bulletize my experience below for the sake of brevity...
1) Blue screen from suspend and boot - Spent over an hour on phone w/customer service - asked for money back but HP would only repair. Sent computer to HP - HP replicated the issue - got computer back 3 weeks later - same issue showed up again after about a month.
2) Blue screen from suspend and boot - Spent over an hour on phone w/customer service - asked for money back but HP would only repair. This time HP gave me an option to take the computer to Best Buy and have the Geek Squad take a look at it, so I did. Geek Squad replicated the problem and found there was a BIOS upgrade to fix it. Upgrade BIOS - computer worked for a few months then the same problem came back again.
3) Blue screen from suspend and boot. By the time I got around to calling HP, the power supply also burned out - Spent 2 hours on phone w/customer service. Customer service actually insisted on stepping me through debug steps inside the chasis, unplugging boards and cables even though I have 25 years of computer industry experience and told them the power supply was smoked!? - demanded money back and HP refused saying they would only repair. Sent computer to HP - HP replicated the issue and replaced the power supply and motherboard - When HP sent the computer back to me they forgot to screw the power supply to the chasis so it was bouncing around inside the chasis during shipment. - The computer worked for about 2 weeks then the same blue screen issue came back.
4) Blue screen from suspend and boot. - Called HP demanded money back - HP refused saying they would only repair.

OK, you get the idea. Each time I send it in, I am without computer for three weeks and I have to reload my applications and deal with any lost files/data. Stunning that a refund is not available for a product that is simply unusable, especially when the issue appeard so soon after purchase and has not been fixed after so many attempts. HP clearly does not feel any sense of consideration for their customers, nor does it feel any accountability to stand behind their product and pfrovide refunds for lemons. Once HP has your money they are happy to inconvenience and rip off their customer to any degree rather than demonstrate corporate accountability and integrity.

In oct. 2008, I purchased a new hp pavilion dv4 laptop. 23 days later, it began to malfunction. Less than 1 month old! Over the next 9 months it was sent for repair 4 different times. Each time I got it back, it worked correctly for a short period of time, then would begin malfunctioning again. So after the 4th "repair" & still malfunctioning, I emailed the president/ceo of hp. This was in the 10th month. A few weeks later a hp rep called me to get more info. After explaining all the problems & informing rep of the 4 failed attempts by hp to repair it, the rep ask what I wanted them to do. My reply was that I want hp to replace my dv4, barely over a year old, with a new dv4 or laptop of equal value since mine was obviously a lemon which could not be repaired. The reps response was: "we're not going to just give you a new laptop for free!" I argued that a free replacement would be only fair, since their product was obviously defective to begin with. The rep replied that hp would repair it for a fee since it was 40 days out of warranty. I responded that hp had made 4 attempts while it was still under warranty & failed all 4 times. Anyway, to date hp has remained totally unwilling to replace my laptop, which quit working completely on 12/12/10.
Bottom line; hp products suck & so does the company! Screw hp & all of their products! (Bty: i'm using my new netbook of a different & far superior brand).

In beginning of December of 2010, I sent my HP G60-635 laptop PC for repair to HP repair center in Texas. As part of their commitment, they provided me a prepaid box via FedEx. It had some issues with the fan and overheating problem. When I originally spoke to someone over the phone, I was told that they will contact me via the phone if anything changes as far as what the repair status was. Well, I never received any type of call or even an e-mail, EVER! So I called two days after they received my laptop to check the status myself, the automated system asked for the order number and zip code. It did NOT recognize it, which I thought was strange enough. So when I got a rep from overseas on the line, he checked the status and said that the tech dept had accidentally put small scratches on my laptop and that they discovered that the motherboard needed to be replaced which will cost me over $400+ dollars. My laptop is still under the 1 year warranty. So to make the story short I told the rep that my motherboard was fine and to fix the scratches they put on the laptop as that was absolutely unacceptable! So he transferred me to some other department, then he again transferred me again. Finally, I spoke to a case manager who also overseas, said that they can't do nothing for me but to send me my laptop unrepaired back to me. At this point I was on the phone for 1:15 minutes. With this case being sad as is, I will never purchase another HP product, never less an HP laptop again. This company claims to have "Award Winning" customer service, not sure how cause they don't even speak English, what awards do they get for their rudeness and disrespect? I really had not much to say in this situation regardless of me calling and speaking to these Hippocrates. One time when I called back to check the status the rep said, " I see this is the 3rd time you called today, what do you need now?" I was like hell no! So stay away from HP as they are unwilling to help you or repair your computer as they promise. Not only did they not fix my issue which is under warranty, but made up a fable about my motherboard being damaged, and put scratches on my laptop. Stay away from HP and spend a bit more and get Sony Vaio series.

BEWARE OF Deceptive practices by HP regarding a inexpensive printer with NO fax option that uses ink at an alarming rate. CARTRIDGE 61
No 61 ink in black and color DOES NOT yield as they claim on the box A 190 documents for black and 165 for color ( tri color)
This is a deceptive lie and you will find that out of the box the printer 1055 is set to use ink at a rate of around 55 documents with a word count range of 255 to 290 and a character count of 1, 255 to 1, 999 including spaces- this is far from 190 sheets. HP KNOWS THIS THEY WANT YOU TO BUY MORE INK AND YOU WILL UNLESS YOU KNOW YOU ARE BEING RIPPED OFF.
When you call HP CUSTOMER SERVICE OR TECH SUPPORT they run you around like a goose on a leash and then hang up on you or promise ( after 7 call backs to customer service) that a supervisor will call back in 15 mins- of course this never happens and you are left with no resolve, other than a recorded call by them that may or may not be reviewed- instead you are only to be met with no resolution or promise of ownership of the problem by HP.
IN SHORT HP KNOWS THAT THE 1055 DESK-JET WILL USE INK AT A ALARMING RATE AND NOT YIELD 190 PAGES AND YOU WILL RUN OUT AND BUY MORE AND MORE number #61 CARTRIDGES FOR THE 1055 UNTIL THEY INFORM YOU THAT YOU HAVE TO RESET THE UNIT TO MAX OUT THE INK, THIS IS NOTHING SHORT OF A DECEPTIVE PRACTICE AND ILLEGAL IN MOST STATES, for and by UNDER THE PRETENSE OF CONFIDENCE AND TRUST HP LEADS YOU TO THINK THAT THE ISSUE LIES WITH YOU AND NOT THEM AND MILKS YOU FOR 19.99 A CARTRIDGE UNTIL YOU CATCH ON AND CALL THEM ONLY TO BE LEAD RELENTLESSLY IN CIRCLES AND EVEN UNDER THE ADVISEMENT / THREAT OF A CLASS ACTION SUIT AND DECEPTIVE PRACTICE CLAIM WITH THE ILLINOIS STATE ATTORNEY AND THE FEDERAL TRADE COMMISSION AND THE ILLINOIS COMMERCE COMMISSION AND THE BETTER BUSINESS ( BBB) THEY STILL REMAIN STEADFAST IN THEIR CLAIMS AND SEND OUT THE UNIT CALLED DESK-JET 1055 USB J41OE AS IS -AND RIP OFF THE GENERAL PUBLIC AND THIS-IS FALSE AND DECEPTIVE PRACTICE AND IT MUST STOP- HAVE YOU BEEN RIPPED OFF - ASK FOR REIMBURSEMENT OF THE INK AS I HAVE - WATCH HOW THEY HANDLE IT, THEN FILE A CLASS ACTION SUIT FOR IT'S TIME FOR HP TO LEARN A VERY HARD LESSON- YOU DON'T DO THIS TO CONSUMERS WHO HAVE IN THE PAST USED YOUR PRODUCT AND THEN DECEIVE THEM IN THE LONG RUN AFTER YOU HAVE GAINED THEIR CONFIDENCE THAT HAVE YOU BELIEVE THE HP COMPANY IS JUST AND FAIR - FOR THEY ARE NOT.
SUBMITTED BY JAMES OSTROWSKI IN CHICAGO ILLINOIS USA 12 10 2010

I sent my HP laserjet 2605dn for repairs at the Penang HP Service Center, Malaysia
At the time I sent my printer had 3 full color cartridges and an almost empty black cartridge
But when I switched on the printer after the repair I was shocked to find that the blue cartridge is almost empty
This is very unethical
I never expect that a supposedly reputable international company like HP could involve itself in such hanky panky
I think all HP customers must be aware of the dangers when they send their products to HP service center for repairs

Hp laptops a big disappointment to buy (my every parts are require replacement)
Buy it but own risk
Serial no: ina01401lf
Product no: wp670pa#acj

Its a matter of great shame for hp in which faith I purchased this laptop. I bought my laptop dv4 tu2110 in april 28, 2010. after buying I am continuously reporting different issues with my laptop.
First I reported my battery is faulty but as I went to service station they did not get agree. then I faced problem in my hard disk and after checking my laptop they confirmed the issue and reported that my hard disk is defective and give me replacement on 21.10.10 (ref. no: [protected]).
After few days again I reported problem in my battery... but they diagnose it and reported as problem in my charger not in battery and they replaced my charger on 25.10.10 (sr. no: 4710, simtech computronics ahmedabad, dated 21.10.10).
Now I am again facing problem in my hard disk. its bio test shows hard disk is defective and it need to be replaced. how is it possible? only one month before, my hard disk has replaced by hp service station people and again I am facing same issue. that means I have been replaced with defective hard disk. I have already complain at support desk (ref no: [protected])
Now I my battery is also reporting failure.
Failure id :9ga860 53f5ak 8d4u2j-c09603
Case id is [protected].
I am requesting to do needful regarding my case otherwise I will have to file case against hp.

I just want to know how many times I will have to visit hp service station to get it repair... this laptop has become night mare for me.

I was recently looking for some information on the warranty status of an obviously dead laptop. I didn't think it was under warranty for my client, but I thought I'd give it a shot to see. The online chat session said something about for warranty customers only so I figured that would confirm or deny the warranty status or not. I was wrong. I wasted about 45 minutes of my time. I hate pretty much all of the major computer manufacturers with my entire being...but HP is worst.

Chat Log follows, with identifying information removed:
[Sunday, November 28, 2010 1:47 PM] -- Automatically generated message:
Your support request has been submitted and is in queue. Please wait momentarily while the
system connects you with the next available support specialist.
[Sunday, November 28, 2010 1:47 PM] -- Automatically generated message:
You are now chatting with support specialist Ajay S.
[Sunday, November 28, 2010 1:48 PM] -- Ajay S says:
Welcome to HP Total Care for Notebook support. My name is Ajay. Please give me a few moments
while I review your issue description.
NOTE: For security reasons, PLEASE DO NOT send credit card information via chat.
[Sunday, November 28, 2010 1:48 PM] -- Ajay S says:
Hello Donald.
[Sunday, November 28, 2010 1:48 PM] -- Ajay S says:
How are you?
[Sunday, November 28, 2010 1:48 PM] -- XXXCustomerXXX says:
I need to have this unit sent in for repair
[Sunday, November 28, 2010 1:49 PM] -- XXXCustomerXXX says:
Plugged in or on battery, unit will not power up. Pressing power button spins up fan and flashes
lights for 1 second, then shuts back off again.
[Sunday, November 28, 2010 1:49 PM] -- Ajay S says:
Sure, I would certainly do my best to assist you in this regard.
[Sunday, November 28, 2010 1:49 PM] -- XXXCustomerXXX says:
Power supply does provide proper voltage.
[Sunday, November 28, 2010 1:49 PM] -- XXXCustomerXXX says:
thanks ajay.
[Sunday, November 28, 2010 1:50 PM] -- Ajay S says:
I understand that the Notebook does not turn on and the BIOs screen does not open up at the
startup. Am I correct?
[Sunday, November 28, 2010 1:50 PM] -- XXXCustomerXXX says:
that is correct
[Sunday, November 28, 2010 1:51 PM] -- Ajay S says:
Thank you for confirming.
[Sunday, November 28, 2010 1:51 PM] -- Ajay S says:
Nathan, have you tried hard reset steps to turn on the Notebook?
[Sunday, November 28, 2010 1:52 PM] -- XXXCustomerXXX says:
... Remove battery, remove power cord... Anything other than that?
[Sunday, November 28, 2010 1:53 PM] -- Ajay S says:
Let me provide the steps.
[Sunday, November 28, 2010 1:54 PM] -- Ajay S says:
1. Unplug the AC adapter from the notebook PC.
2. Remove the battery from the notebook battery compartment.
[Sunday, November 28, 2010 1:55 PM] -- Ajay S says:
3. Remove the computer from any port replicator or docking station, disconnect cables to printers
or devices such as external monitors, USB memory sticks or SD cards, headset or external
speakers, mouse or auxiliary keyboard, turn off WIFI and Bluetooth wireless devices.
4. Press and hold down the power button for about 15 seconds to drain any residual electrical
charge from the capacitors that protect the memory.
5. Insert the battery and plug the AC adapter back into the notebook PC; but do not connect any of
the peripheral devices.
[Sunday, November 28, 2010 1:55 PM] -- Ajay S says:
6. Press the power button to turn the notebook PC back on.
[Sunday, November 28, 2010 1:55 PM] -- XXXCustomerXXX says:
yeah
[Sunday, November 28, 2010 1:55 PM] -- XXXCustomerXXX says:
did that already
[Sunday, November 28, 2010 1:55 PM] -- Ajay S says:
Alright.
[Sunday, November 28, 2010 1:56 PM] -- Ajay S says:
Nathan, have you tried removing/reseating the RAM modules as well?
[Sunday, November 28, 2010 1:56 PM] -- XXXCustomerXXX says:
Also removed RAM and HDD, no changes
[Sunday, November 28, 2010 1:56 PM] -- Ajay S says:
I appreciate your efforts in troubleshooting this issue.
[Sunday, November 28, 2010 1:56 PM] -- Ajay S says:
Nathan, as you have tried all basic troubleshooting steps. The issue looks to be with the
Motherboard of the Notebook.
[Sunday, November 28, 2010 1:57 PM] -- XXXCustomerXXX says:
I usually get paid well for doing so. :)
[Sunday, November 28, 2010 1:57 PM] -- XXXCustomerXXX says:
yes it does
[Sunday, November 28, 2010 1:58 PM] -- Ajay S says:
Nathan, In this case I can arrange a paid repair service for the Notebook to fix this issue.
[Sunday, November 28, 2010 1:58 PM] -- Ajay S says:
The cost of the paid repair service would be around $398 + taxes.
[Sunday, November 28, 2010 1:59 PM] -- XXXCustomerXXX says:
lol
[Sunday, November 28, 2010 1:59 PM] -- Ajay S says:
It includes, complete diagnosis of the Notebook, 90 days of warranty for replaced/repaired
warranty, shipping charges.
[Sunday, November 28, 2010 1:59 PM] -- XXXCustomerXXX says:
I thought that 'instant chat' was only for units under warranty...and that I gave unit serial number
and such for hte system to check.
[Sunday, November 28, 2010 2:00 PM] -- XXXCustomerXXX says:
since I got into the system, I am then assured that I have warranty.
[Sunday, November 28, 2010 2:00 PM] -- XXXCustomerXXX says:
If I have warranty, you can fix it for free because HP obviously shipped out a faulty unit...which has
shown in the more recent earnings...they have been sending out a lot of junk lately.
[Sunday, November 28, 2010 2:01 PM] -- Ajay S says:
Lisa, I see that th ewarranty of the Notebook was expired on 2008-11-22 (YYYY-MM-DD).
[Sunday, November 28, 2010 2:02 PM] -- XXXCustomerXXX says:
you've called me Donald, Nathan, and now Lisa.
[Sunday, November 28, 2010 2:03 PM] -- Ajay S says:
I am sorry, for the typo.
[Sunday, November 28, 2010 2:03 PM] -- Ajay S says:
But you may check the warranty of the Notebook at the below weblink.
[Sunday, November 28, 2010 2:03 PM] -- Ajay S says:
http://h10025.www1.hp.com/ewfrf/wc/weInput?lc=en&dlc=en&cc=us&product=4120392
[Sunday, November 28, 2010 2:04 PM] -- Ajay S says:
Please enter the serial number and the product number of the Notebook.
S/N: XXXXXXXX
P/N: XXXXXX
[Sunday, November 28, 2010 2:04 PM] -- Ajay S says:
Are you able to access the webpage?
[Sunday, November 28, 2010 2:05 PM] -- XXXCustomerXXX says:
wow...what a phenomenal waste of my time...
[Sunday, November 28, 2010 2:05 PM] -- XXXCustomerXXX says:
http://h10025.www1.hp.com/ewfrf/wc/contacthp?lc=en&dlc=en&cc=us
[Sunday, November 28, 2010 2:05 PM] -- XXXCustomerXXX says:
also shows a nice "
Chat online with a support technician
Get the help you need instantly. Enjoy real time chat with an HP technician.
» Chat with an HP Support Technician (only available for in-warranty customers)."
[Sunday, November 28, 2010 2:05 PM] -- XXXCustomerXXX says:
I'm not supposed to talk to you at all if all you want to do sell me an old laptop
[Sunday, November 28, 2010 2:06 PM] -- Ajay S says:
We regret for the inconvenience caused due to this. The implementation of in-warranty customers
for chat support is under process.
[Sunday, November 28, 2010 2:06 PM] -- XXXCustomerXXX says:
yes it is in process
[Sunday, November 28, 2010 2:06 PM] -- XXXCustomerXXX says:
and due to false advertising and jerking my chain for the last 30 minutes...
[Sunday, November 28, 2010 2:07 PM] -- XXXCustomerXXX says:
I need you to either man up and fix this laptop or let me talk to your supervisor...more than likely
fixing this will cost a whole lot less than 1 minute of HP's lawyers time
[Sunday, November 28, 2010 2:07 PM] -- XXXCustomerXXX says:
I've already printed the page that states chat is only for warranty customers...
[Sunday, November 28, 2010 2:08 PM] -- XXXCustomerXXX says:
I was pretty excited to see that it was under warranty...as I didn't think it was myself. I didn't have
any simple way to FIND whether it was under warranty other than to see if I got allowed into the
chat session or not.
[Sunday, November 28, 2010 2:09 PM] -- Ajay S says:
Nathan, I see that your Notebook is more than 3 years old. HP Notebook does not go with 3 year
manufacturer warranty.
[Sunday, November 28, 2010 2:10 PM] -- XXXCustomerXXX says:
dude...the fine automated system let me in. It is supposed to tell me that up front rather than
waste both of our time
[Sunday, November 28, 2010 2:11 PM] -- Ajay S says:
I agree, as mentioned earlier the implementation of in-warranty customers for chat support is
under process.
[Sunday, November 28, 2010 2:11 PM] -- XXXCustomerXXX says:
Perhaps we can work out a deal where I get a NEW motherboard (I've been shipped used, also
faulty parts before) for around the proper price of $70.
[Sunday, November 28, 2010 2:11 PM] -- Ajay S says:
Hope you can understand.
[Sunday, November 28, 2010 2:11 PM] -- Ajay S says:
There are other ways to check the warranty of the Notebook as well.
[Sunday, November 28, 2010 2:12 PM] -- XXXCustomerXXX says:
I can understand that your company is liable for stupidity and false advertising...
[Sunday, November 28, 2010 2:12 PM] -- XXXCustomerXXX says:
Yes there are other ways...but I'm sure you'll understand that most major manufacturers make
more $$ by getting people to give up before they get anywhere.
[Sunday, November 28, 2010 2:13 PM] -- Ajay S says:
We regret for the inconvenience caused due to this.
[Sunday, November 28, 2010 2:13 PM] -- XXXCustomerXXX says:
If it wsa easy for them to find warranty info...then they wouldn't get the fine upsell for $400 from
you. :)
[Sunday, November 28, 2010 2:15 PM] -- XXXCustomerXXX says:
so...
[Sunday, November 28, 2010 2:15 PM] -- XXXCustomerXXX says:
I asked about 10 minutes ago to speak to a manager about false advertising and your lack of
ability to fulfill something promised. Am I also being denied that simple right also?
[Sunday, November 28, 2010 2:15 PM] -- Ajay S says:
We do not have option to setup a free repair service for the Notebook. Since the Notebook is
being out of warranty.
[Sunday, November 28, 2010 2:16 PM] -- XXXCustomerXXX says:
Yes...and I is being American with federal protections against false advertising and millions of
people that might get a chuckle out of this while they go Christmas shopping.
[Sunday, November 28, 2010 2:17 PM] -- Ajay S says:
We regret for the inconvenience caused due to this.
[Sunday, November 28, 2010 2:17 PM] -- Ajay S says:
Is there any other technical issue I can help you with?
[Sunday, November 28, 2010 2:17 PM] -- XXXCustomerXXX says:
It is not my inconvenience...it is HP's. They are indeed very liable...and the more you BS me...the
more upset most become.
[Sunday, November 28, 2010 2:17 PM] -- XXXCustomerXXX says:
Yes...
[Sunday, November 28, 2010 2:18 PM] -- XXXCustomerXXX says:
technically..you can let me chat with a manager.
[Sunday, November 28, 2010 2:18 PM] -- XXXCustomerXXX says:
no offense...
[Sunday, November 28, 2010 2:18 PM] -- XXXCustomerXXX says:
I know your primary purpose in life is to make me go away. :) I'm not mad at you man.
[Sunday, November 28, 2010 2:18 PM] -- XXXCustomerXXX says:
You have done your job well.
[Sunday, November 28, 2010 2:18 PM] -- Ajay S says:
Nathan, even my manager could not setup the free repair service. You would be expecting the
same answer from him as well.
[Sunday, November 28, 2010 2:19 PM] -- XXXCustomerXXX says:
I'm also waiting on a not stupid priced parts only repair option.
[Sunday, November 28, 2010 2:21 PM] -- XXXCustomerXXX says:
30 minutes now...
[Sunday, November 28, 2010 2:21 PM] -- Ajay S says:
The repair option is already explained above. The cost of the repair service would be around $398
+ taxes to fix the motherboard issue.
[Sunday, November 28, 2010 2:21 PM] -- XXXCustomerXXX says:
Dude...
[Sunday, November 28, 2010 2:21 PM] -- XXXCustomerXXX says:
I'm the one that usually makes the $100 per repair
[Sunday, November 28, 2010 2:21 PM] -- XXXCustomerXXX says:
I need parts
[Sunday, November 28, 2010 2:22 PM] -- Ajay S says:
Okay.
[Sunday, November 28, 2010 2:22 PM] -- XXXCustomerXXX says:
I'm pretty sure I don't need to waste shipping and time re-diagnosing it again with your service
techs
[Sunday, November 28, 2010 2:22 PM] -- Ajay S says:
Are you looking for the Motheboard part?
[Sunday, November 28, 2010 2:22 PM] -- XXXCustomerXXX says:
I want the @#$%#@$ parts
[Sunday, November 28, 2010 2:23 PM] -- XXXCustomerXXX says:
Though it is usually preferable to order both a motherboard, and video card if applicable...since
not having both makes it impossible to ensure that we have corrected the problem.
[Sunday, November 28, 2010 2:24 PM] -- Ajay S says:
Nathan, the video card will be integrated on the motherboard. So you may order the Motherboard
to fix this issue.
[Sunday, November 28, 2010 2:25 PM] -- XXXCustomerXXX says:
k. They don't always come that way and I haven't torn this one apart yet. :)
[Sunday, November 28, 2010 2:25 PM] -- Ajay S says:
Here is the part number and specifications of the Motherboard.
[Sunday, November 28, 2010 2:26 PM] -- Ajay S says:
Part number: [protected] Specifications: System board (motherboard) for Pavilion dv6000 series -
Full-featured (U MA) with integrated Realtek (RT8201CL) NIC .
[Sunday, November 28, 2010 2:26 PM] -- Ajay S says:
Cost of the motherboard would be $244.15 + taxes.
[Sunday, November 28, 2010 2:26 PM] -- XXXCustomerXXX says:
I'll take the $115 option. Thanks anyway.
[Sunday, November 28, 2010 2:27 PM] -- XXXCustomerXXX says:
I am always amazed at how 'direct from the manufacturer' is always...ALWAYS 2-3 times the price.
[Sunday, November 28, 2010 2:28 PM] -- XXXCustomerXXX says:
Goodbye. Thanks for making a fine post for the internet and a few tech related news
organizations. At least the editors will giggle about it.

I purchased cartriage HP 802B vide invoice no. RSS/2036 dt. 03/11/2010 from Radha Systems and solutions, Airoli, Navi Mumbai. After taking about 20 prints, cartriage dried out and blinked as low ink. We contacted your help line, the lady officer tried her level best but could not solve our pr0blem. She has given us Mumbai Contact no. We sent our represensative on that address at Vikhroli. Officer concerned at Vikhroli informed us that their is no gurantee for Cartriages.
I am suprised to know that when their is no guarantee why the customer should spend Rs. 425/- to purchase the cartriage. I am also seeing your advt. in each and every availaber media claiming the reduction in printing Cost. I failed to understand if the cartriage becomes useless after printing 20 copies how am i going to save the costs. I am also told that their is n support for this product. Which means you are misguiding the customers and extracting money from him and giving him a product which have no technical support from your company. I think this is the very reason why customers like me opt for refilling from any other unauthorized shop for rs. 50/- which ultimately results into reduction in your sale. Which i hope you understand. I hope you will redress my complaint within a week else i will be compelled to lodge the complaint with the consumer forum, which please note.

Bought a second HP Compaq laptop six months ago after the first died from old age, I literally picked it up from the kitchen table to move it out of the way of my son and a third of the screen became broken. No external damage can be seen or felt the screen is stil intact. I sent off to HP and their 'engineer' states that a 'big' force was used and hence caused the damage. When I asked what could cause this 'big' force I was told that a pen or a finger would do it. All I did was move the useless piece of plastic 4 inches!

SO TO ANYONE EVER THINKING OF BUYING HP - JUST DON'T, IT'S NOT WORTH THE MONEY & TIME YOU'LL WASTE

BUY ANOTHER PRODUCT - THIER CUSTOMER SERVICE CANNOT BE ANY WORSE

Some keys are not working, so plzzz provide same new one for me.

I ordered the display (DV5-1016tx 15.4" WSXGA+(1680x1050) glossy LCD) in 11/18/2010 from Screenaid. I paid to have it sent Priority Mail and received it in 2 days. It was inside a static-free bag and wrapped in bubble wrap within the box. I installed it (took about 2 hours). It was not working fine! Screen Start with GREEN Display and Even Resolution was Very Very Poor.even I could not read Text. So finally I replace with my old original Screen. I have mailed to scrrenaid, for replacing the screen which he was send to me and Still I am witing for their response.
This company is a SCAM. They provide HORRIBLE customer "service"...

MY ADVICE TO EVERYONE OUT THERE IS TO STAY FAR FAR FAR FAR FAR FAR F-A-R AWAY!
BR-Anil Kumar
my order details was :
Order Information - Order #[protected] Qty. Products Total
1 ea. HP Pavilion DV5-1016TX Laptop LCD Screen 15.4" WSXGA+(1680x1050) Glossy $130.99

--------------------------------------------------------------------------------

$130.99Sub-Total:
$39.99International Express Mail (4 to 6 days International Express Mail Service):
$170.98Total:

Status History & Comments Date Order Status Comments
11/18/2010 Processing Only Glossy Screen (1680 x 1050) WSXGA+ NODEAD Pixel
11/18/2010 Processing Transaction ID: 0VW38412P6191464D
Payment Type: PayPal Express Checkout (instant)
Timestamp: 2010-11-18T15:39:50Z
Payment Status: Completed
Amount: 170.98 USD
11/18/2010 Shipped International Priority - [protected]

--------------------------------------------------------------------------------
Delivery Address
ANIL Kumar
#G-04, Jaya Emerald Apartment, NTS PO, OPP SCT College, Kaggadas
Bangalore, 560075
Karnataka, India
Phone:
Shipping Method
International Express Mail (4 to 6 days International Express Mail Service)Billing Address
ANIL Kumar
#G-04, Jaya Emerald Apartment, NTS PO, OPP SCT College, Kaggadas
Bangalore, 560075
Karnataka, India
Phone: +91-[protected]
Payment Method
PayPal

I have got a NEW computer from HP, Envy 17 1011nr. LOOOTS of money for HP said that it's like Elite computer, luxury and stuff with a great screen!
I have spent all this money so i could receive a notebook with 1 dead pixel and 2 pixels which are changing color as they wish.
I would think that if the company asking for THAT much money from u, and call they product luxury or elite - they would have to have a better Product right?
WRONG - not with HP.
Anyway ... since I still have HP warranty I have contacted HP telling them about my problem. And guess what answer they r giving me?

"I would like to inform you that HP uses the following criteria when damaged LCDs are submitted for warranty coverage.
8 or more dots in any combination and any color that are always on or off
Any 2 dots within 25mm of each other that are always on"

Do i really have to wait for 8 dead pixels? guys u r insane! I have got a brand new Laptop, payed alot of money, got this computer ONLY because of this screen resolution and quality (i'm a web/print designer so screen is very important) - and u going to send me defective Laptop and telling me that my warranty doesn't cover repair or replacement because my screen is not messed up enough?

Guys, you really have to work on ur customer support service!

Office Depot seems to be desperate and hopeless lately with their
to good to be true email. They have reached rock bottom in my book
and I will be going to Staples before I get taken by office depot's nonexistent offers. OK maybe it is not as bad as I say but I just wasted 2 good hours of my life trying to use an online coupon emailed to me that turned out to be good for only one toner cartridge. The email said
private one day only sale. Buy 2 toners and get $25 off. Even the fine print did not say which toners. Even customer service didn't understand their own coupon. Crazy company with deceptive advertising tactics. They could be going under.

My wife and I both own dv9000's, at first we loved them. 2 1/2 years later, not so sure. My wifes computer will not read her DVD player, small problem now but from what has happened to mine and reading MANY other complaints exactly like mine, its just a matter of time her motherboard will fry. Started out with green streaks in my screen, at first, intermittently gradually getting worse. Installed a new screen worked for two days with the screen still flickering and now I have nothing, black screen. Decided to take it to a reputable computer guy, turns out he had five or six HPs just like mine all with black screens, seems HP has a known problems with their dv2000, 6000 and 9000 series motherboards which HP refuses to acknowledge. If you are fortunate enough that this problem happens during your warranty period, HP will put the same exact motherboard back in your computer. Its not a question of will you have problems, but when. I am a fair person and know that problems do happen, but when its a manufactures defect in which all of your customers are experiencing the same problems and all are dissatisfied, it should be expected that any business would want to rectify their situation as if to keep these people as customers. Obiously HP doesn't need future customers. Its not about HP products, it is about the way HP chooses to handle or not handle their defective prducts that they knowingly sell everyday. It just isn't right!