HP
Reviews and Complaints

I purchaesd a Hp laptop on3/27/09 . 3m0. later a black spot showed up on screen, then the whole screen went to vertical lines, Wks and countless e-mails, phone calls. They refuse to fix there crappy product. I bought the extended warrenty from Office Depot, But guess what? they will not honor it either. I have never been talked down by some one as the hp service center. They wanted to charge me 435.00 for a new screen that is 3mos. old. I pd. over 800.00 w/warrenty. I did not fall for that crap, Only wish I found this web site before I bought a lap top. Oh did I mention this was my 2ed & last Hp product i will buy. However I will visit any site I can to complain.

sir,
i want to register a complaint regarding bad experience against your company HP, as i have purchase a laptop( 5630s) on 08.07.09, after using one week i found that the left speaker, and some keys of laptop are not working, after one week on 16.07.09 i make contact with service centre addressed "IInd floor, dayal chamber, 3 way road opp. krishi bhavan, ram moahn rai marg, lucknow- 226001, PHONE NO. [protected]/4051005". They were committed me to give my laptop back after repair on monday 20.07.09, but since monday to till now i am contacting to service center, and i also visit number of day but, they are not repair my laptop, they are making number of excuses from monday.
so i have request to you please help me, and solve my problem so that i will able to make my believe on HP.

THANKS YOUR CUSTOMER
Santosh kumar
12/531 indira nagar lucknow
contact no. [protected] complaint no. on service centere- RHP- 3774

I have an HP notebook computer covered under extended warranty, which my business depends on. I have never experienced such poor support with any product as I have with this computer. We have spent well over 100 hours dealing with HP and its representatives and repeatedly reinstalling our software and data, only to have it fail again. And, months later, I still don't have a working computer.

In early 2009, the computer started experiencing problems, which got steadily worse--to the point where it began shutting itself off while on AC power. Our warranty covers support at a local HP-authorized repair shop, so we took it to one. Over several visits, they replaced the motherboard, CPU, and heat sink. The last step solved the shut-down problem, but they also identified a hard drive problem. By then they had lost so much money trying to fix the computer that they told us never to come back.

So we called HP, which sent us a new hard drive. After we got everything reinstalled, the computer started blue-screening and also developed intermittent booting problems. Eventually, it wouldn't boot at all.

We called HP, which sent us another hard drive. That did get it to boot, but the bluescreens and bootup problems soon returned and got worse over time. Soon we again had a computer that wouldn't boot.

HP then insisted that we had to send it in to them, even though we had paid for local service. Since we had no other options, on July 2 we sent it in. When we got it back a few days later, we found that all they had done was to wipe the hard drive and reload Windows. It still wouldn't boot.

We called again, were told the problem would be escalated to a higher level, and waited for the next box to arrive. However, they sent the box to our old address, which we had left 9 months ago! Clearly, they had the new address, because the first box had arrived correctly. When we called to find out why we hadn't gotten the box and learned what they had done, we asked them to remove the old address from their records. But they said they couldn't do that. (How can that be?)

We got another box and sent the computer back. When it came back, we learned that all they did was replace the hard drive (that's the 4th hard drive, if you're counting). Yes, I could spend endless hours again reinstalling my programs and data--but if all previous hard drive replacements didn't solve the problem, why should I expect this one to? And yes, they claim to have "tested" it--but supposedly they had tested it the first time they sent it back. Besides, the blue-screen and bootup problems don't happen right away: they start appearing a few days later and get worse over time. So, given that the hard drive replacement is the only fix they made, and it hasn't solved the problem any of the previous times, I am not inclined to put in endless more hours getting my programs and data back on the system, only to have it fail again.

My business has suffered terribly due to being without my computer for several weeks, not to mention all the time we've lost reinstalling programs and data on what basically is a computer that can't be fixed. I asked HP if they could send me a new computer, but was told that wasn't possible, because it's past the first year of ownership.

I called their corporate number and asked to speak to someone in the president's office. Instead, I was routed to their "Executive Customer Service" department. The person I spoke with there told me I could expect a call back "in 24 to 48 hours." I'm still waiting.

It took me an entire week to finally settle on a laptop from HP

So i decided to shop from the company itself ... big mistake!

I live OUTSIDE of the US. I didnot know that HP has a no accept orders policey from outside of the US.

The site was easy to get around. I was able to customized my laptop - which was a plus, get a $150 rebate, an additional 30.00 plus free shipping!

I entered my cc number along with a US billing address, to be shipped to a US address where I would pick it up during my vacation. After pressing the submit button... I got a notice saying... sorry we are unable to accept your order.

Wondering what went wrong... I contacted my bank who told me that hp had rec'd the approval code. So here was my dilemma - almost $800 was on hold from my bank (they can take my word that i would not be receiving the merchandise)- and i would not be getting the laptop. So i tried to call HP- but all called originating outside of the US are BLOCKED - great for a company who claims to be global.

So i got on live chat and spoke with a representative - and thus the nightmare intensified. I tried to explained to the agent that I needed an e-mail from the company stating that the order was not going to be filled- the Bank needed proof that they would not be billed for a laptop.

I got scripted responses that did not address the problem at ALL - I was given phone numbers to call - that were not going to go through because of my location. I keep insisting that ALL I needed from the company was an e-mail so that my bank would release my funds - To no avail.

It is obvious that HP are not hiring intelligent personnel to speak with customers. To date this matter has not been resolved.

We bought this HP PL4260N TV on September 3, 2006 at a Best Buy in Denton, Texas. On Tuesday, July 14th, 2009, my Son, Casey, heard a pop and the screen went black. He could still hear the audio. I immediately searched the internet for any solutions. After doing that for a couple of hours, I called HP Case mgmt from a number I found on a forum, [protected] Ext 79 and talked to Tera and said that this was the last step, there was nothing he could do and when I asked to talk to his supervisor, he said that his supervisor doesn't take any calls from the public. He then told me to call the HP Tech Support, since I should have done that first to get a ticket number. During the course of the conversation, this HP tech support person told me that "It sounds like the "Y sustained board has gone out." I said I understand that this is a known problem and he said, "Every 50 or so TV's manufactured missed a solder." He asked me if my model's product number was EK430AA and I told him no it was EK429AA. He said that number wasn't in the known range. He told me that up until Jan 2009, HP was extending the warranty, but not longer. He told me that sometimes TV's just get overused or overheated and that can cause the Y Sustained Board to go out. I asked him that HP extended the initial warranty because of this problem, so why wasn't I contacted because my son and I filled out the warranty card? He didn't know. He told me that I could buy the $629 extended warranty and then a HP service person would have 3 tries to get it working, but this was not a guarantee that he could get it working. If the TV couldn't be repaired after three visits, then I would only owe $369.00 and I guess I would have to wait for a refund of my $260, plus I would have a HP TV that didn't work! I repeated this procedure three times back to him to make sure I understood that my $629 wouldn't guarantee a working television. He assigned a ticket number. I thanked him and hung up. I then sent a letter to the HP CEO, Mr. Hurd When we bought this tv, my son opened a Best Buy Credit card account that day to help establish credit and opted for the interest free 3 year plan. We still owe $223 on this defective $2000 television, since it didn't last 3 years yet and we are sick about it. I found on the Samsung forum that a plasma TV should last about 60, 000 hours. This TV, if left on 24 hours straight (which it wasn't), lasted 25, 000 hours. Hewlett Packard should be ashamed! If you know of anyone else with this HP tv problem, please direct them to this web site. http://www.HPplasmaLAWSUIT.info Hopefully, we can have some recourse for this defective product.

Company information:
HP India
India
www.hp.com

WOT IS HP LAPTOP LIFE IS IT 1 MONTH OR 6 MONTH?

I had purchased a HP Pavilion notebook (model no. dv2000) for about 58K INR 3 years back.

After one Month of my purchase of Hp laptop it start creating prob... in hanging, mouse pad and key pad prob.. i visit many time to service centre in Ludhiana city many times but my problem gets linger on and on, still i had same problem wot shud i do now, , shall i go for greavence cell or customer court.
HP laptop give me hell lot of pains, every time service centre said me your Laptop get ok after installing window and after getting service on time but still i am in such a prob.

This time i want my laptop get repaired whitout any cost or it sud be replaced other i am gonna file a suit a case againt HP.
Give back soluction of my complaint ASAP.
This is my last mail to HP after i ll knock door of court

Regards
Rishabh
[protected]
sethi.[protected]@gmail.com

Dear Sir or Madam:

As a loyal HP customer, I bought a HP lab-top [Dvd pavilion 6000] about two years ago thinking I was set for a good 3 or 4 years, and boy was I so wrong.

The nice looking HP worked great for two years until it suddenly died on 7/12/09, with no previous symptoms/indicators, it will no longer boot up, it powers up, lights turn on, but the screen stays black.

I became very agitated because the warranty expired so I started searching the internet for solutions. However, I found that thousands of HP lab-tops are having the exact same problem! This problem seems to affect the entire HP Pavillion dvd-6000 model, the TX 100 family, and other pavilion models.

Upon my search I found out that no matter what cooling pad you use it still gets really hot. Well, that’s the problem, it seems that the defective Nvidia chipset is overheating and after some time (Ironically shortly after the warranty expire) it dies, rendering the lab-top unusable.

While having thoughts about taking legal action, I decided to contact a HP representative, their answer were surly what I was expecting, they indeed acknowledged the problem, and stated that it was a recall on the model, but once I made them aware that the warranty expired I was told that it would cost ($398.00) to have the problem resolved.

Can you please help investigate the matter to avoid being taken advantage of. This is clearly not an user cause issue!

Thank you in advance,

Lewis Terry
[protected] or [protected]@hotmail.com

Dear Sir,

We bought HP Printer M1319F laserjet (serial no. CNHZ8C9HL8)- bill no. 5376 dated 7.5.2009 from Laptop & accessories point bangalore in SP Road contact person Mr. sanjay - [protected]. At the time of purchasing we are told & shown the booklet that there is a scheme that free cartridge will be given. it is also insured by Mr. Ramesh of HP Company. Contact no. [protected].

But till date we have not got any cartridge & now after 2 months, they are telling that there was no scheme.

Please take the nesccessary against the dealer & HP employee and arrange to send the free cartridge.

Thanks,

Rds,
Ashish Bansal
[protected]

The HP 42" plasma TV went black but you could still hear sound. I called HP Technical folks and was informed that they found bad y sustain boards and depending on the serial number it would be replaced. When I gave them my serial number they said it was not on the list. Then they informed me for $629.00 they would take 3 attempts to fix the TV and if they couldn't, they would return $300.00. The Technical person assured me it was the y sustain board.

HP is ignoring this problem and not notifiying people who bought the
TV's that the y sustain board breaks only after 2 years or so.

http://www.HPplasmaLAWSUIT.info

I purchased a 42" Plasma television model pl4260n made by HP from Circuit City, apparently HP used subparts for the manufacturing of this television because it only lasted little over two years and I have read forums of people having similar complaints and HP refuses to replace the parts free of charge or replace the TV altogether. They knowingly deceived consumers to enrich their pockets at the expense of quality and their loyal customers.

As a consumer, you hope that someone is watching out for defective products being produced by companies and then sold to unsuspecting consumers, especially, when the manufacture KNOWS the product is defective!

That's exactly what is going on here! HP knowingly sold through its retail distribution network, companies like Best Buy, in my case, TV's that had faulty circuit boards. One day your watching your TV and the next day all you have is Sound with No Picture after a Loud POP. My TV was registered because when I bought it, the remote was missing. HP sent me a replacement remote but never mentioned that I only had until Dec 2008 to make a claim for the TV I purchased to have the bad control board fixed. I'm sure it was a Customer Service Oversight because now that its out of warranty HP says they can't do anything about it. We'll, I just spent over $1, 500+ on a LEMON.

When my TV actually stopped working I sent an email using the HP website to let them know that I had a service issue, explaining in detail what happened. I never heard back from anyone! NOT ONE PHONE CALL or even a return EMAIL. That's what's completely wrong with BIG BUSINESS TODAY. They just don't care! The attitude is... we have your money, what are you going to do about it. What are "you" going to take us to court? It will cost you more in court then the TV is actually worth. They count on consumers to JUST GO AWAY through ignored complaints. That's the NEW AMERICAN WAY - BUSINESS MODEL. Would'nt our parents and grand parents be so proud to see where we have come as a country.

I tried to figure out how to fix the TV myself by using the Internet, that's when I found so many other people having the same exact problem. All of us were either ignored by HP representatives or told that we would have to pay $600+ to "MAYBE" fix the problem with no guarantee! What kind of solution is that?

Stay away from HP. I worked in the computer and Internet business in the 90's, before Al Gore invented the internet but that's for discussion at a later time; HP made Computers that over 75% of them were defective out of the Box. Some experts said over 90% didn't work. In our business you purchased IBM products. Its obvious that HP has not learned from their past misfortunes. NOW, HP is giving other Retailers Like BEST BUY, where I purchased 3 of these TV's a bad NAME. Best Buy is not going to get my future business. I feel that they must have known that these TV's had issues and never mentioned it to me.

Where is the FTC, Attorney General, or the Consumer Protection groups?

HP R927 gigital camera, problem description : The battery/memory card door broke off. I could still take pictures, charge it, but then the battery seemed to die. While I inserted a new battery the small grey clip holding the battery in place broke off. Now it will no longer function: no pics, no charging (I think the problem was not a dead battery but probably something else).

Dear Sir, in response to your query, I would like to inform you that, the battery door cover and the grey clip holding the battery in place is not a user replaceable part and it is not orderable separately. As they cannot be purchased separately, you would have to replace the entire camera.

They then offered to fix it if I paid $203. So I replied:

I find your so called offer unacceptable and quite frankly somewhat insulting. I already spent $600 to purchase this camera and now I am expected to spend another $203.99 just because your company refuses to fix the broken battery/memory card door ($800 later all I would have is my old camera back). You actually think I'm that stupid? I didn't ask to receive a new camera, I just want mine repaired. I can easily purchase a Nikon Coolpix L20 digital camera for $129.95 with 10.0 megapixels. I'd have to be nuts to give HP any more of my money.

Most of us customers never get to find out what really makes a company tick until a problem like mine comes up. Then comes the disappointment in realizing that you don't care about my problem, because afterall it is MY problem, and apparently NOT yours.

I happen to own an HP Media Center PC computer c/w HP w2207 22" computer screen & HP PSC 1210 printer/scanner/copier. I sure hope nothing ever happens to those or I will suffer the same fate as my Photosmart R927 digital camera. At this point in time I might be an HP customer, but I'm starting to really regret it. Many times in online product reviews (PC World), HP's reputation for sub-par after sales service is underlined as a recurring reason to stay away from HP products. I did not want to beleive it, so I learned the hard way, by poorly allocating my after tax discretionary income and buying HP products.

I bought an all in one Officejet J6480 printer on May 5, 2008, within months the paper jam went out. They sent me a replacement (which was a remanufactured one) within months that one went out with carrige jam. I don't use the printer very much, so it wasn't for overuse. I called Hp a number of times and kept getting the run around. Hardly speaking english, the person (from India, I believe) said that the year warranty was just up. Since they sent me a used one I think they should have guaranteed that one for a year, not another 5 months. So, as it stands, Hp only lasts 5 months each. I will never buy another Hp product. My computer is Hp and my last one was Hp. But, they don't stand by their products and I won't buy them again.

A little over a year and a half ago I bought an HP Laptop (DV9000) it turns out there was an issue with the companies Motherboards (Actually many HP motherboards have this issue, which makes them fall apart easily. Just search around, there computers are crap). Anyways, I sent in the computer twice, the first time they just reinstalled windows but left the motherboard with known issues installed, the second time they replaced the motherboard with another motherboard of the same exact type (Even though they knew they were prone to breaking). At this point my computer was out of service for nearly 20 days due to sending it in repeatedly. HP then had the nerve to ask me to send it back again! They said "Well it's out of the normal warranty, but we've extended the warranty by two years" as if they were doing me a favor! They had to extend the warranty because there is class action lawsuits popping up over their PC's and way too many complaints. Before they became complete lemons they tried to cover themselves.

Anyways I filed a Better Business Bureau Complaint after telling HP I wasn't sending in my $1500 laptop for a third time! They basically blew me off.

Here is my full Better Business Bureau complaint against HP. Take my advice, buy a different brand, you'll see why below: I am so pissed my plans are to post this 1000 times on various forums and to build an HP Sucks Website with my programming and design Skills.

Complaint Description Posted To BBB - Posted 6/2/2009 9:49:19 AM

This problem extends nearly 2 years! In September 2007 and October 2007 my wife and I had to send a laptop back to HP to be repaired. The unit in question the HP Pavilion DV9000 CTO was known to have a bad motherboard which was to be replaced with a new motherboard model that would not have compatibility issues. On the first occasion they simply did a software reset and sent the item back, on the second occasion they replaced the motherboard with the EXACT same motherboard type originally in the device even though it was known to go bad in a relatively short period of time. They also did not update the bios to even try to fix the actual problems. Now still under warranty in 2009 (The laptop has so many issues with the motherboard they had to offer an additional 2 years on the warranty) they want us to once again send in the laptop for repairs and another motherboard. This has created a loss of wages as my wife uses the device for work and it has already been out of her hands for almost 20 days in total when shipping and repair times are included. HP has in no way attempted to actually fix the device instead relying on old worthless products.

Complaint Summary

Hewlett Packard has continually accepted a laptop back from me that has motherboard issues. The motherboard type is known to be defective.

Resolution Sought

Replace the laptop with a working device (same specs or higher) with a non-defective motherboard and have us send the old laptop back at the time we receive the working device so there will be no lost wages from my wife's engagements. Or Offer a local service call to fix the issue by replacing the motherboard and wireless card with non-defective offerings.

Company's Response

Company's Initial Response - Posted 06/23/2009
Hewlett Packard's Executive Office sent Mr. Johnson an email on 6/18/09 requesting the product #, serial #, proof of purchase and service ticket # (if he spoke with Tech Support). This information is necessary to review the warranty status. This information can be sent to cynthia.[protected]@hp.com.
Initial Response Summary
Hewlett Packard's Executive Office sent Mr. Johnson an email on 6/18/09 requesting the product #, serial #, proof of purchase and service ticket #.

Consumer's Rebuttal

Consumer's Rebuttal - Posted 06/23/2009
The most recent Service Ticket Number is (Remitted for identity protection. HP Pavilion DV9000 CTO - S/N=Remitted for protection P/N=Remitted - HP has already called from corporate and received the Ticket number which has all the device information. The most current ticket is under my name

Company's Final Response

Company's Final Response - Posted 06/25/2009
Hewlett Packard's Case Manager Rodney spoke with Mr. Johnson on 6/2/09 to advise him a repair per the Limited Enhancement Program is the only option on a notebook that is over 300 days out of warranty. Mr. Johnson's last repair was November 2007. Mr. Johnson received a box on 6/3/09 per FedEx #(Omitted). Mr. Johnson advised the Case Manager that he wasn't going to send the notebook to the Repair Center. Mr. Johnson advised the Case Manager he wishes to persue this legally as he does not want to have Hewlett Packard fix the machine. There are no other options available except the repair per the Case Manager.

That's the end of the BBB Complaint. Basically HP has NO ALTERNATIVE TO FIXING A LEMON DEVICE OTHER THAN TO REPAIR IT 3 TIMES. They will also NEVER escalate your claim. NEVER NEVER NEVER according to their own words listed above. They also will not offer expedited fixes on a third repair. That's right folks be ready to wait 14 days!

Look for this same post 1000 more times and I'll post my new HP complaint site shortly.

I purchased a notebook PC in 01/07 that came with a 1 year factory warranty. Close to the end of my factory (01/08) warranty, I was advised by an HP associate my options on purchasing a 1 yr or 2 yr extended warranty. I was told that the 1 year warranty did not include accidental coverage (water spills, dropping and breaking the notebook etc.) but the 2 year warranty did. So I chose to purchase the 2 year warranty which came to a total of $280.17. I used my warranty coverage once within the first year and HP had to send me a brand new notebook because of water damage to my old notebook. Several months later, but still within my 2 year warranty period, I was experiencing hard drive issues and needed a replacement hard disk. While speaking to HP to fix the issue, I was told that my 2 year extended warranty expired. The rep tried to explain to me that HP backdates their warranties to the very first day you purchased the product. In my case, I bought the notebook in January 2007, so when I bought the 2 year extended coverage, they felt the need to cover me for time during the factory warranty period, which is free. I was told that 2 years is really one year and since I used it to get my notebook replaced, I exhausted my warranty and they don't transfer coverage to replacement computers.

This is a scam in its purest form. There is no other definition for "extended" and this has to stop. HP is charging their customers extra money making them think that their getting two extra years when you're only getting 1 year for the price of 2 years. I have contacted the Attorney General in my state and if you experience this type of foul practice, I advise you do the same and hold HP accoutable for their malicious actions. If I were to fraud HP, they would sue me, so why should I stand around and allow it to happen to me. Thank you for reading and good luck.

On my dv2000, the screen goes black and then have to restart 2 times to get it to work (figure it's only a matter of time before it stops working completely.) Also my wireless goes undetected and doesn't even show it under network adapters in my control panel. I googled the problem and found out that HP is offering repairs for ironically the same problems that I have been experiencing. But of course after a call to the service center, my model # is included but unfortunatly my product number is not! So just 15 months later my laptop is on the verge of being unusable. I am so sad because other than the recent problems my laptop has been great. How sad they aren't correcting this obviously common problem with the product that they distributed.

Had to complete caskback details by mail, as Hewlett-Packard was experiencing numerous problems with acceptance of cashback claims over the net. Rang Hewlett-Packard and told by "Seline" to send in forms before promotion dealine and wait approx. four months for the claim to be finalised. I waited and nothing happened. Over 20 e-mails, phone calls, registered mailing later..."we have declined your claim due to non receipt of either your proof-of-purchase and or correspondence with us in order to settle your claim...(in fine print) The promoter will accept no responsibility for... lost or misdirected mail. Further... the Promoter excludes liability for any problems or technical malfunction of any... technical problems on... the internet... including any non-delivery... to the Promoter... The Promoter's decision on all matters pertaining to this Promotion is final and binding and no correspondence will be entered into..."

In essence, if the Hewlett-Packard web site is experiencing technical problems processing claims and a customer is told to send in the details, Hewlett-Packard is then legally able to decline their own promotional offer. BEWARE!

Anyone in Australia... I have kept a copy of all correspondence. Is it worth pusuing this through a lawyer?

I purchased an HP computer from Sams Club on 03/05/2008 and purchased a 3 year warranty I was told that if I dropped it or anything was to happen it would be fixed or if it could not be fixed it would be replaced well 2 motherboards later and a CPU the computer does not work and when I call the service company they tell me I need to purchase a recovery disk to repair it. After the motherboard was replaced the computer did and has not worked I feel as if I do not need to pay any more for something that should be covered under the insuance.