HP
Reviews and Complaints

HP is refusing to honor the warranty status of my 17" laptop! HP is negligent in placing defective batteries in their laptops. HP is negligent in repairing my 17" laptop: I sent my laptop for repair with 1 issue (January 2022), the battery was not charging; I received my laptop back with 3 issues (February 2022): 1. battery pack was hot, overheating, 2. F5 key (backlit keyboard light) was only staying on for 20 seconds 3. laptop was very s-l-o-w! Sent laptop in for re-repair! An HP repair Technician called me on March 22, 2022 and told me that my laptop "could not be repaired, laptop was still in warranty and HP would be sending me a brand new replacement (with same specifications and color)"! Now HP Consumer Escalations Dept is only "offering a $250 coupon to be used at HP website or a remanufactured unit replacement"! The Case Mgr is incompetent! I have asked multiple times to speak with/to her Supervisor, however, she refuses! I purchased my 17' laptop from QVC and will be contacting them and filing a complaint with them about HP, HP negligence if HP does not resolve this immediately!

We got this printer for our small business and specifically got it because it was rated to print at larger quantities and also take 90lb cardstock paper(which we don't use too often as it is, but it is essential for our packaging). A month in, it stops being able to properly print double-sided(most of the prints end up getting so offset they're impossible to use), and a couple of weeks later it stops being able to print on cardstock almost entirely. We've wasted so much paper trying to get this printer to work properly, went through all the cleaning cycled(we've had 2 hp printers before this and no issues like this). Now it can't even print a single page of any kind of paper. We tried contacting support about getting this resolved and getting a replacement or at least a refund- all of the sudden the chats are getting disconnected, and when we try to call, we're on the phone for hours getting transferred to other departments. The thing is, we had no issues whatsoever connecting to chat when we were interested in buying a product, but suddenly when we need help with a broken product, support is nowhere to be found.

This desktop never worked properly, hp took it for repair 3 times, every time they bring back not only without repair but in worse condition than the time before, last time the dvd drive cover panel was missing, the side of the desktop pc was coming out, here in uk no one to call, not even email support, no one at hp cares, no one does anything, thanks to hp I have £600 worth of hp junk instead of a working pc, truly disgusting vompany, will never touch hp ever again.

I did not get ink cartridges for several months. I bought my own. I was in the middle of a move and did not have time to address the issue at the time. When I contacted customer service via chat they said I did not get cartridges because I was using “non HP instant ink” cartridges. I was on chat for 30 minutes 2 different times and became so frustrated I cancelled the service. About 2 weeks later I was billed again and received 2 cartridges in the mail which cannot be used because you have pay for the service for the cartridges to work.

On five occasions, I have attempted to get technical support regarding my 8025e printer. It will not allow me to scan to email.

A representative via chat controlled my screen to attempt to fix it and was unable to. He advised that my issue needed to be escalated to the Cloud Dept. He provided me with the case number: [protected].

I then spoke with Lester who attempted to connect me with the Cloud dept via a chat link he provided me. The chat link said "Instant Ink" when I told him the chat said Instant Ink and asked if it was the appropriate link, he told me they handle both.

Once that representative responded from that link, he told me they do not handle cloud chats and gave me a phone number, and stated that is the only way to speak to the cloud department. I asked him what the cloud department does and he disconnected the chat.

I then called the number he provided, which was not an official HP number, instead, it was a scam [protected]). I then reinitiated a chat and got Sheldon. He gave me the number for SALES and I have been on hold for 45 minutes so far.

This printer is still under warranty. HP customer service has failed to remedy this issue. Their wait times are excessive, their representatives are not knowledgeable and the frustration caused to the customer is ridiculous.

2-20-22

Opened the desktop to see about adding a wireless card and upgrade the memory, memory was simple, motherboard has no place for adding any additional features.. what a POS. This desktop was a gift to me so that's that..

Printers, Oh I have nothing good to say about them from HP, every one that I have had has been a headache, Error messages, leaky cartridges, no Twain drivers for their "all in one" units, what good is it if you can't use the scan feature..

SimpleSave HDD Nice when it was new worked well, Backed up data to it just in case, you know.. time went by and started having trouble with it initializing when I connected it to my computers, and the poof the time limit fairy came home and shut off the drive.. Now I have years of data that is trapped by HP.. From what I can understand from the web is they have a built in timed obsolescence feature built into their HP Launcher.exe that is part of the drive... Oh and just so everyone who reads this knows, inside the drive the actual manufacture of the hard drive is Western Digital.. I would not think that they would let HP give them a black eye like this..

I have an ink cartridge HP 62KL Black that brought before lock up so we would be able to work that has casued no end of trouble as the cartridge did not work in our printer when we replaced the used one last week! Thinking the printer was old we brought a new one which was not compatablie with our apple computer! Then yesterday after thinking why is the colour working we brought a new black ink and found out our printer works! great $60.01 has been waisted on an ink that did not work and clearly faulty.

I have rung all numbers for HP 8 times this morning for support with this no answers or hang up on!

I did get hold of a person "selling surprise" a person to answer the phone but not her department!

All I want is the ink replaced or my money back for an ink that did not work from HP!

I received an HP Stream computer as a birthday gift but didn't open it for about 3 weeks because of work and time contraint. I tried to change my search engine and other apps to my favorites, which I have always done on my computers, and I was able to do it just fine. I also was not able to hook up my "HP" printer to this laptop. I spent days reading articles that ay help me but I got nowhere, making myself nauseous and sick. I called HP on 2/16/22 to ask them why I couldn't change my search engine or hook up my printer, and I was told that the computer runs on Windows S which only runs Microsoft products. I was told that I could get tech help if I paid $14.99 per month or a one-time fee of $50-something. I was very angry about this. When I said I didn't agree, I was told by Milton, "Ok, have a good day." The whole thing is a slap in the face to customers. Also, I couldn't return the laptop because of Walmart's crooked returns policies. I now understand that Walmart, HP & Microsoft are in cahoots to rip customers off. Why? Are they all in such need of money that they can only get it ripping people off? Poor business practices, poor customer services, and no values. - Sincerely, angry customer

On 22/02/ 2019 i purchased an hp envy that cost me £1099.00 from Currys in Croydon. I haven't had it three years and so far i have had to have it repaired twice , at much cost to myself , so far its cost me £200.00 the first time as it crashed after an up date , and when i took it back to Currys after we were allowed after lockdown , they were so rude , i decided to take it to somewhere much better that i knew the man would be honest and not over charge me like curries wanted to do .

I have just had to have it repaired yet again after yet another update , this time costing me £335.00 so since i have had it it has been a real nuisance, and has cost me a total of £535 in repairs and its only 3 years and two months old.

This shouldnt happen with a new purchase .

The gentleman i took it to will also confer that this machine should not have been this much trouble or expense . Its an HPK 17 OPT ENVY . i HAVE THE RECEIPT and will be willing to send in a copy , and i also have the receipts for the work the nice gentleman at cro tech has done to it since ive had it .

The first time it crashed it needed the whole motherboard replaced, and the second time it crashed it caused a massive graphics issue that has cost me more than i wanted to pay to repair.

I thought i had done my research and decided that an hp would be the best machine for my purpose as i had had one before that lasted me about 10 years . I must say I am very disappointed to have had to pay out twice for this machine to be repaired in three years .

As stated i am willing to provide copies of the receipts .

Yours sincerely

Ms M Underwood

I had brand new 902xl cartridges for my hp6968 all in one printer forgot about them until now, tried to install them now my printer says these are for older generation printer what gives with your company these are the exact cartridges for this printer how do I get them to work

HP’s customer support and overall transparency is severely wanting for a company of its size. I tried to buy a laptop from them but they rejected the payment because I used a card that was not issued in the US. I followed up for a week on email then eventually had to call them, and even after spending close to 2hrs on the phone with multiple reps, they only communicated with my bank to release the hold on the funds on my card several weeks later. Point is, don’t waste your time and money on HP. They clearly don’t need your business if you’re not from the US - they just don’t have the guts to actually post it on their website.

How do I contact HP to order ink? I am on a 9.99 a month payment plan, my colour ink has run out, My printer intermittantly connects to the internet,  but my HP account  states I do not have a HP cartridge  installed, Ive been paying 9.99 for at least 6 months, the support centre doesnt recognise  my  HP ENVY PHOTO 6220 model, but it is registered  on my account. 

This is frustrating and completly ridiculous situation, I need ink, ive paid for it,  im registered in my account

But  HP have not responded  to my  emails, respond to my whatsapp contact or facebook attempts.

There are two months left on the warranty and I want this sorted within 7 days

How do you complain to HP  in this modern world of emails and virtual assistants who arent assisting whatsoever?

Approximately 2 years ago, I purchased a HP printer HP ENVY Photo 7855 printer from BestBuy. I keep it at a second "seasonal home" in Jupiter, FL. We are away for 4 or even 6 months at a time. I returned in January and tried to use the printer. It failed. It sounded like it was printing but blank sheets were coming out. I checked the cartridge levels. They were low but had ink. I have a service plan with BestBuy and the "Geek Squad" person came to my home. He determined that my problem is caused by a lack of use, the ink dries in the printer and cannot be fixed. I bought a laser printer for a significantly hight price than an "Ink Jet" printer. HP printers should occassionally print a sheet of paper to prevent this. Instead, I had to spend almost $300 on a black & white laser jet printer. I bought a "Brother" printer.

i purchased a laptop in May 2021 and within days of buying there was issues, i got a blue screen black screen etc and i had purchased it on my friends Argos account and he was away i don't have family or transport and am disabled so i couldn't return it. I thought as i had warranty i would be able to get this resolved, i then had more health problems as i had a massive heart attack and was diagnosed with ms so with that going on i forgot about the laptop issues Then when i remembered i tried getting this resolved. I contacted the support, and it took so long to reply i thought I'd leave it for a another so i did and it took at least 10 mins between each reply then i tried again on 8 dec then again on 12 dec and then i finally managed to get to speak to someone and they have arranged for it to be repaired. I have sent the proof in from when it was bought and from when the faults started occurring and it was less than a week from buying it, that said even with the evidence i was told hp wouldn't be able to give me a new replacement only repair it, the laptop was £550 and i tried so many times to get it sorted and now it's the 7 month and it's just getting worse and worse and I'm afraid i am disgusted that is not acceptable cos even if i had managed to get it back to the shop it would have gone back to the manufacturer. I had used HP in my working life but after being told that they are only going to repair a laptop that was faulty from day one is disgusting. So now i have to have it taken and be without a laptop for 10 days while they fix a faulty laptop and not replacing it so that i am not in put me in further detriment. I paid a lot of money for this, and they can definitely afford to replace it. Which is what i want. i have added the evidence of what occurs and not only that when it changes to windows 11 its much worse, I reverted it back to windows 10 and it was even worse. I BELIEVE I DESERVE A REPLACEMENT NOT A REPAIR ON A PURCHASED FAULTY MACHINE AS THAT WILL JUST HAVE FURTHER ISSUES DOWN THE LINE AND TO PROTECT MYSELF ID HAVE TO PAY A WARRANTY AND BE EVEN MORE OUT OF POCKET i have added vids pictures and the bottom of laptop for the laptop details. All these issues started when bought and are getting worse every day now

My order # H346983364 was supposed to be delivered to my home by noon today [protected]. After a few hours, I checked the FedEx tracking # [protected], and they said they couldn't deliver it because no one was home, or business (?) was closed. My wife was home all day, and i was for most of day. Think they tried to deliver it in Omaha, or are trying to make excuses for not delivering it. I am furious.

We ordered a gaming HP OMen 30L for $2, 500 as a christmas gift. It said a 2 week turnaround but after i completed the order it changed to Dec 29, 2022. Around the 27th or 28th another email changing it to Jan 5. I tried calling but each time I was on hold for over an hour and couldn't hold any longer. A few days later another email came moving ship date to Jan 10. After numerous attempts to reach hp by chat, email and phone, I had no choice but to wait until I could speak to someone. It took 3 hours and 45 mintues to reach a rep. She couldn't do much telling me it was ready to ship that day, but not what the website said plus it didn't matter at that point, I had been trying to reach them for weeks to cancel it. We found a comparable pc in stock at Best Buy and could not wait for a computer any longer. She got a supervisor on the phone who assured me we'll get all our money back and she will put the cancelation through in addition to a return to ship request in case it ships. An email confirming she subitted the return to shipper request arrived the next day on the 11th, and then Jan 12 we got an email saying the pc shipment is delayed again to Jan 18th. This seemed to be good news thinking it should speed up the cancelation and refund without any red tape. Two days later we get an email it shipped on Jan 14th . This can't be a mistake, they had plenty of time to stop this order and shipment, on top of telling us it was delayed another week anyway. They are playing games. I called Fedex today to see what's going on and they told me it's going to be here today and that HP never submitted a return to ship request. To add insult to injury HP actually put restrictions on the shipment, that nothing can be changed on the shipment or delivery. WTF? I filed a complaint with the attorney general and can't believe these companies are getting away with such unethical practices and incompetace. They clearly could have stopped this and did nothing. Now let's see what happens, while I am out $2, 500 and days upon days of stress and time wasted.

Someone from HP Support Office has confiscated my bank account and my daughter's bank account on two separate occasions in the amount of $100.00. Each time they would make my computer screen blue stating that they are updating my computer but nothing had been changed.

Your HP PAYS (Hewlett Packard Print At Your Service) division sent me a fraudulent lease contract that stated the lease printer would be serviced & receive toner. I received USED DEFECTIVE old model. The control panel died after a few weeks & HP Pays said they did not service or replace the model & it does not qualify for toner replacement. FRAUD!

placed laptop order H346757624 I didn't get any confirmation or didn't see any in order history. So I placed new order again H346786218, then I noticed two charges in credit card and immediately noticed hp support to cancel anyone one of the duplicate order, it's been more than 15 days and now I have already received one of the order and I have been trying follow-up several time to cancel duplicate order but received response stating the order can't be cancelled.

Please be noted I raised cancellation on the next day itself but due to Severe Weather issue at HP customer care they took time to respond and now they raised return for the order H346757624 with restocking fee of 15% which is cheating the customer for the issue on HP side .

They just keep passing the time saying the customer care center is closed due severe weather and delivered the one order H346757624 and they said other will be shipped in Jan 2nd week of 2022 but will not cancel that

order number: H344164448
Date 9/13/2021

I ordered this laptop from hp store. https://www.hp.com/ and it's been 3.5 months. they are changing the shipping date. So I contacted them several times. They just giving me false hope. then they offered me canceling because of the delay. I requested for cancellation and refund. They are now saying that they denied my cancelation and asked me to wait. I waited agein and then again they changed shipping date and I didnt receive my refund and product. I want legal action and refund.