HP
Reviews and Complaints

HP PO# [protected]
Customer PO# CE08327027

On 12/04/21 I ordered a 15t-dw300 laptop and specifically ordered and paid for a backlit keyboard. I received the package on 122021 and began the setup process and started to test functions. Since it was specifically ordered and paid for, I tested the backlit keyboard, and it did not work! I spent hours troubleshooting and trying to figure out why it was not working, performing all the suggested fixes. Finally, the next day, I called HP customer service for help troubleshooting and after some time I was told that the computer did not come with the option. I just wonder if the factory in China follows quality control testing because the option was on the checklist. I was told I can have it replaced with a new one, which I am. The problem is the time I already spent on the setup and troubleshooting. I was transferred to the sales department and after spending over two hours on hold, an agent never answered, and my phone died! I'll have to try again, I guess. I am now also going to have to wait for the unit to be returned and the corrected unit shipped back to me. There's no saying how long it will take and how long I'll be without a computer.

I received a confirmation from HP 11/19 that entire order was shipped that day. I am still getting nowhere and I have called HP 10+ times. I have been given the same as well as different info. I was given various phone numbers to call, some do not work or I need the serial number, I don't have items. I have called FedEx no one seems to know where the shipment is. HP said they had put a claim in, FedEx said no claim and it was shipped to be delivered with no signature request. Now FedEx says it was delivered 12/6 PLEASE HELP ME!

I placed this order on Dec. 6 and paid for a three day delivery. The order has not even been shipped on Dec. 20. I have tried to cancel the order several times, but their website does not accept my cancellation. When I am connected to an agent, I receive a message that they are not taking calls at this time and to try again later. This has been going on for nearly two weeks.

I phoned h p to fix my laptop it is still under warranty for 10 months I just had it and now there is a picture on it and it will not leave the screen I can not get into it they told me they would send me a box to send it back and guess what they never did so I phoned again and the same answer and again they gave me a case number and that is all they did I really would like to get this looked after case number is [protected] laptop sn 5cd134j1h2 pn 12b99ua the person I talk to even got into my phone and looked at my computor and said it was broken and that is is under warranty I payed 627.14 and I received it on oct 19/21 and I just made one payment I can not afford to pay for something that does not work

The printer isn't able to copy in color: too much yellow and blue banding showing up when trying to copy photos.. I was 2 hours on the phone last night with one of your techs; he tried EVERYTHING. Still not working correctly. The printer is a lemon! I called my local Staples store where I purchased the printer, asking if I could show them the defective photos; they said I had to deal with the Spaples tech Support Plan people, so was on the phone with them for about 20", doing multiple tests, trying to resolve the issue. They then said I had to deal dorectly with HP; 2 more hours on the phone, with multiple tests - cleaning heads, removing cartridges in the printer, putting new ones in, etc.

I had a HP 6700 printer before this printer and never had an issue. NOT happy with HP product or the customer service.
Machine purchased on July 20, 2021.

I've spent more time on the phone and throwing my hands up in the air in the last 3 weeks than I have slept in the past 5! Buying a print that has two drop of ink before it runs out, what a flipping money grubbing greedy company, I bought a 8020 printer from costco. Took it home, I printed one piece of paper! One! Then it ran out of ink... Really! Of course costco was closed, and of course I had divorce papers I needed the next morning at 8am! So, yes the judge had a field day with me... And gave me a week to get things squared away... I spent 3 days trying to a human... Never did, then the second piece of paper my machine broke... Again, couldn't get support so I called costco and wasted another hour with a person that had zero clue what she was doing... So I took it back to costco and of course they just discontinued this model! So I spent another $379 and bought another different one and had to buy two full $80 cartridges= $160 more... Got home and my modem is shot... But of course you need a wifi connection to run a printer... Since when! I just want to copy a thousand pages for 5 binders! I present my case tomorrow morning! It's 7:30 pm and i've been wait on the phone for 1 hr and 27 minutes as of right now! Our arbitrator judge trusted me to have this done! I'm so tired of the greed in companies, zero compassion for anyone. You know ironic? My soon to be ex wife works at hp... Can it get any better!?

I bought this laptop a year ago for my elderly mother, she passed away recently so I have the laptop again. It is the worst laptop I have ever owned. It is painfully slow. It has a ten minute start up time, it takes 5 minutes to access the internet and forget about using apps with it. I am disgusted that I paid nearly £400.00 at Argos for this rubbish. Unfortunately my mum rarely used this laptop so didn't complain to me about it or I would of emailed you before this

i have had numerous HP printers over the years, i have yet to get anything over 20 pages from a single black ink cartridge, is this done purposely to sign up for their ink jet service? or is done to sell more ink cartridges? in either case i thought it was just coincidence but after years of buying HP ink cartridges i've come to the conclusion HP doesn't sell fully loaded ink cartridges on purpose, it's bad enough they are the most expensive on the market as it is..

12/1/2021

Everyone wants their share! Terribly disappointed with how the HP Technical Support Team handled my printer malfunction. I recently upgraded to Windows 11 as suggested and prompted by my computer. Little did I realize a normally functioning printer would become a master spewer of blank paper and hieroglyphics. After running the suggested diagnostics and getting nowhere I called HP Technical Support and started explaining my issue. This resulted in the customer support person disconnecting our call and not calling back. With a second support person on the phone I was told that the drivers of my printer would not support Windows 11 and had to be installed. This came with a price tag. A fee was charged to complete this action. HP get yourself together! I could have and should have just gone out and purchased a competitive brand. HP you are a technology company. An existing customer should not be required to pay for drivers to run its products. Never again.

I was trying to set up my hpdeskjet1255 and this guy calls I hung up on him a few times and he insist he will help me with setting up the printer well said it would cost 130 and I refused then he said it is 100 for life and I did it well he did work on it and never got it working and he is suppose to have asked a teck one was name Alex and the other Sam they never ever got my printer worker and do not trust anyone to get it working a pop-up keeps appearing I refuse because of these guy and also he had control of My computer and went into my bank account and took the money even when I told him to get out of there. I got a telephone number [protected] and he also left email address when withdrew the money [protected]@gmail.com
I called and never got a return call and would like my money refunded and feel these guys need to be investgated
thank you
Sharon Robert
[protected]

So I was trilled when my boyfriend bought me a new laptop for Christmas and decided to give it to me early. I opened the box turned on the computer and the screen quality was bad and I mean really bad. I had great customer service before from HP and was expecting the same thing this time, what I got was unbelievable. The customer service agent told be and I quote to "[censored] off"yep you heard me right. I was so shocked and shook up that I filled a case with the better business bureau and the guy Manny ask if he could have 5 days to research it and listen to the call, I said sure. I get a call back from Manny and he tells me he needs more time which really means I don't believe you which sent me through the roof because I was raised by impeccable parents who taught me not to lie and now Manny is testing my credibility. I can't believe that large corporation don't know that letting India or Malaysia handle their customer service is a huge mistake. It has been over two weeks and still they are trying to figure out what if anything they are going to do about this damage they have caused.

I have used HP Printers for years and wifi connection is always a problem. I have had to reload the interface program several times over the lifespan. The HP Smart has been an improvement until today.
I have owned this HP printer and connected by HP Smart for close to a year now. I scan with it regularly. Today however the HP Smart would not permit me to scan until I created and account and signed in.
I did not buy the printer so you could have my information. I do not give out my cell phone and contact information easily. I want us of my printer in the way I bought it with no encumbrances to HP.

First let me say that the printer is only about a year old. I bought it during the early pandemic. I was initially a little surprised by how flimsy the paper tray is and how you have to struggle to open and close it to load paper. What brings me here is that I have gotten a message that the paper tray is open whenever I try to print. I have checked and made sure that it was closed but have continued to receive the message and thus have been unable to print anything. This is very frustrating. When it works, the printer works very well. But this is maddening. I went to Support and been unable to get anything accomplished. When I enter the serial number I am told that the printer was exchanged. What does that even mean? I have the same printer I bought. Does that mean discontinued? Also, because of that I am not even given the opportunity to speak to a human being to possibly clarify something. I wanted to know if I could purchase a replacement paper tray. There's nobody who can tell me, apparently, since Hp doesn't provide service for 8030s. I have used Hp printers for years, but it's highly doubtful that I will continue if I can't get some help with this. I hope somebody reads this and does something.

I was notified today of a $703.93 charge from HP Service & Repair. A week ago I finally got my laptop back after the battery would not charge anymore and I'd only had the laptop for less than a year so it is under warranty. After receiving, HP notified me that the issue was the motherboard and they would replace but we had to wait for parts. Like everything else post-pandemic that is delayed I didn't think anything of this. We'll next thing I get a message that laptop is fixed and will be in my hands next day. Great I'm gonna be rocking and rolling. Never received any other notice so didn't think anything else. Until TODAY! Why am I charged for this amount? So I called HP. After being transferred 4 times, disconnected 3 times and finally working with CS Alex for an hour, I get informed that I will get a call within 24-48 hours from customer service. I asked Alex why there is no notes on this charge from their side. If I didn't get an invoice and my account with HP had no information related to the charge then how can this be. He was very polite and said I will get a call and they can tell me more. But really? No invoice no information on the charge BUT my bank account is out 700! Geeze I could buy a new laptop with that amount. Why can't I get answers even though I should have been notified BEFORE my account was charged. I was very understanding until now! This is not good customer service at all.

I purchased a HP Pavilion 13 Laptop on June 29, 2021. The product number is 1N8K2UA and the serial number is 5CD121BFWL.

Within 2 months of the purchase I began experiencing various problems with it. I can go into great detail if you wish but the bottom line is that I have now had to return this unit twice to the HP repair facility in Texas, been without this unit for just under 3 weeks while it was being shipped and repaired, had to completely reinstall Windows 3 times, each time having to delete all of my already loaded applications, back up my files, and then reload all applications and files, etc. And each time it has been returned from the service center, I have had to completely go through various Windows settings, including upgrading Windows each time with many updates (versus getting a Windows version installed with all of the latest updates).

Things that have been replaced on this unit are the Main Board, the Battery, the Raw Panel, the SSD, and Cables.

I have spent almost 10 hours on the phone or on chat with HP service representatives, and in excess of 20 hours on my own troubleshooting problems, reloading applications, etc. HP can see additional details under Case IDs [protected] and [protected].

Needless to say, I am very unhappy with HP. I have previously purchased laptops and printers from HP, mostly for myself but sometimes for others. With this experience, I can no longer purchase HP products for myself or others.

But first, how HP by-passes China traffics for printers
After former President Trump slapped Chinese imports with hefty traffics, HP worked with the Chinese manufacturers of its printers and accessories moved all manufacturing to Thailand, and so our printers come from Thailand and no traffics are levied. Clever, yes!

Second, the factory in Thailand is even more problematic than was in China; so we receive defective products that fall apart within six months as soon as the warranty is over, The "wireless" facility enables HP to track our printers - oh, yes, ink consumption and all that if you get sucked into subscribing to HP InkStation _- and at a whim they will set off the time-aplomb to deactivate moving parts or software inside the printer. When you call customer service they show immense sympathy as though your grandmother had passed away, and they even say some prayers for your plight, in Filipino or Hindi, depending on which of their generic Call Centers picks up your SOS call. But towards the end of the try-and-fix/ trial and error marathon, you are told it will be better for you to purchase a new later model of HP Printer with a discount offer of 10%. A computer repair shop will charge $60 to just look at your printer before any surgical intervention, which could end up costing you as much as a new printer. That may be the only way out as the printer had no paperjam to speak of or to start with, no paper shreds are found. A kinder hardware engineer friend of mine who I invited for dinner pulled the machine apart and so diagnosed its condition; it is entirely a software deconstruction of you loyalty to Emperor HiroPottie.

HP Notebook-17-by2500na. Serial Number: 5CG00235QK, Product Number: 8UQ00EA#ABU. Intel Core i3 1TB HDD Silver. Purchase Date: 4th March 2020. Cost: £529. It is now out of warranty. I have purchased HP laptops for many years. The above laptop is only 18 months old and has always been handled with great care. I am 76 years old. It has never left my home. I am its only user. It has only been used either on a table / desk or my lap. It has never been handled roughly or dropped or ever suffered even the slightest physical trauma. I have not had any problem with it but recently as I was opening / closing the lid I could hear a "clicking" sound emanating from the silver "hinge" which runs across the bottom of the screen. Within a short space of time I noticed that the bottom of the screen on the right hand side of the "hinge" was coming away from the body and slight dropped at that end. The black plastic "frame" around the screen was also coming away from the screen surround. I tried to gently push the bottom of the screen back in place but there appears to be numerous plastic connectors/teeth so I could not push the bottom of the screen back into place. So, I have purchased ANOTHER similar 17" HP Laptop only to find that it too has the very same "hinge" running along the bottom of the screen connecting the screen and the keyboard. I am now very worried about this. It may be a design fault. However, I cannot afford well over £500 for new HP Laptops every 18 months due to this assumed weakness in its construction. I just want the problem resolved as cheaply as possible. Really hope you can help me. Mr Ashton Email: [protected]@aol.com

I just bought this machine today, when I set it up; I am able to connect to the Internet via WiFi but I prefer using a wired connection for security reasons. As I stated I am connected with the machine via WIFi what happens is I keep getting a IPV4 Preferred Address of 169.254.22.xxx which does not permit me to setup a wired connection. I also worked with AT&T my ISP this past week because I thought it may have been a router issue. They shipped me a new Gateway, I bought a new HP Machine and come to find out that the software installed on the machine is not covered by their warranty. IF you need software support for Windows etc it based on a subscription and they will not even try to help.

A subscription for Day1 software support for a box I just bought and plugged in, didn't even load my email account on it. I guess it will be a trip back to Best Buy and return the machine. Glad I only wasted a half a day on this.

Let me say I have been a loyal customer of Hewlett Packard for more than 30 years and to find out this printer which I thought I was doing my small business a favor is NO DARN GOOD!.
I purchased this printer April 2020 in the heart of the Pandemic for my office. Unfortunately, my business had to still run no shelter in place for my Personal Care Home for Developmentally Disable Individuals (Intellectual Disability).
However, the printer this month (August 2021) has an error code of "B305DFF9". I called on 8/5/21 which I had to go through hoops and bounds to get someone and I was told that this is a power issue and to remove the power cord off the surge protection and into the wall socket. This appeared to solved the problem then it went out again same code.
I was informed that this is not warranty anymore because it only had a year warranty. The problem with that is HP makes better products by far then any other electronics company in MY OPINION and I have printers that are almost 16 years old at home Laptops, Desk tops, Printers, Scanners, etc... so why did this machine not stand up. I cannot accept the fact that this company is not willing to replace this machine free of cost because clearly warranty or not this product is defective.
I am switching over to another brand because my loyalty does not mean anything.
S/N TH02H660F2
Case # [protected] which is closed now

Customer service is horrible and they want to charge me 600 to fix my 700 laptop and no one speaks english and email me with bad contact info bad phone numbers I cant believe this what a joke hp warranty sucks and so does this company never again will I ever ever by a hp
08-16-2021
Case number [protected]
Case manager ruzzel [protected] ext 054072
Number not working

Horrible service rip off