HTC
Reviews and Complaints

I had mailed to u many times for recovery of my husband's lost mobile phone on 3rd Jan 2008 and till now there is no response. Please help me in finding out my mobile. Details are as follows:

Complaint already registered at - Andheri Railway Police Station, Dt. 03.01.2008, Andheri, Mumbai.

Name : Harshad Satwe

Address : IIT Lakeside Gate, Opp. Pizza Hut, IIT Powai, Mumbai No. 76

Phone Model : HTC

Last used No. [protected]

E-mail - harshad.[protected]@lionbridge.com, shravani.[protected]@gmail.com

Missed date : 27.12.07, time 13.30 to 14.10 while travelling between Mira road Rly station to Andheri Station.

contact no.[protected], [protected]

I was given HTC mobile phone bought from Aeliotis in Cyprus as a present from my bf for the price of 499euro. When I switched on the phone, in the "welcome screen" I could see the logo of T-mobile (a German provider) operating networks in EU and USA. In this way, I realized that this phone was an unlocked phone. Also note, that the box had already been opened when my friend bought it and the instructions as well as the notes on the box were in German. Also, my friend told me that the seller at Aeliotis switched on the phone before giving it to my friend.
The next day, I went to their shop the with my friend, asking them to give our money back. At first, when I told them that the phone was unlocked, the person at the customer service desk was saying that he had no idea what I was talking about. After 5mins of discussion they gave us our money back.
Later, I bought the same phone (in a sealed box) from the HTC agent in Cyprus at the SAME price of Aeliotis. When I told them about my experience with Aeliotis they told me that Aeliotis or any other company can sell HTC phones in Cyprus but they don't accept to repair any faulty phones etc at their service department if the phones were not imported by them (in some cases they have to pay 200euro or so). Therefore, in these cases, the seller needs to send the phone back to the exporting country.
In general, unlocked phones may not have any problem BUT among other things in some cases due to proprietary settings sometimes installed in locked handsets, the phones don't always function correctly with other carriers. Also, there is a risk with the warranty and the service dpt. If you need to send the phone back to the exporting country for repair it may take anywhere from 1-4 months to get it fixed (IF).
So, why should I risk buying an unlocked phone when I have the option to buy the same phone at the same price from the official agent?

Becarefull of HTC service center in Bangkok at Rama 9 intersection. I had bad experince with this HTC service center. They just damaged my P3300 when I bring this to them to rplace the body parts only. I have replaced body parts with them at least 3 times and last time they put the soldering iron on battery socket to damaged it. They removed the socket legs from the printed cicuit board. I found it when I got problem with my phone and try to fix it by my self and found this inside. I opend this phone by my self many time so pretty sure that there was no such reparing before. So do not bring these units to them for services. If you bought this brand try to fix somwhere else or just put in the dust bin. Better not buy this brand here in Bagkok.

I ordered my Aria from AT&T on Oct 22 of this year. When I received it I was quite impressed with it compare to the Iphones I have come across in the past. I took it out of the box, called AT&T and had the phone provisioned for my line. Everything was fine with the phone and I used it watching you tube videos and playing around with the different apps that came with the phone. When I finally sat the Aria down on the table I noticed after about 10 minutes it would reboot its self. Assuming AT&T were pushing updates to the phone and being familiar with vastly different operating systems from windows to unix to symbian I knew this was normal for a smart phone that s updating important software. When we went to bed I realized the phone was not acting normal. It continued to reboot its self until the battery died the first night. All day the second day the same thing. When the phone was in use or on the charger it was fine but as soon as it was on battery power and went into low power mode from not being used it would start this reboot loop.

I took this phone to my Local AT&A store and a tech looked at it and commented "We get this in about 1 in 4 Arias. It is a Hardware Issue. We can exchange it here but since you bought it online we have to charge you a 35 Dollar restocking fee" So I was sent home to call 611. (AT&T Number for Handsets)

Here is where the fun begins. Thursday October 28th of this year (Last Week) I spent over 4 hours on the phone with AT&T. I called Business Care (This is a business Account) who sent me to Premier (AT&T Website people), who sent me to NBO (National Business Ordering), Who sent me to Warranty. This cycle repeated 2 1/2 times. I spoke to every department twice each of which denied any responsibility. I will be very brief with the details in these conversations but remember this has taken place over 4 hours on Thursday. Much more was said but this s the jist of it.

Business Care:"I'm sorry you didn't order from us please call premier."

Premier: "We are sorry you ordered through NBO I'll connect you."

NBO: "We are sorry you need to call warranty."

Warranty: "Sir, you have only had the phone for 2 days the warranty does not kick in until the 31st day."

They will use 'liquid damage' as an excuse for their phones breaking. Will charge you a phenomenal amount for repair and will tell you they have to pay more than £20 to send it back without repair because it's not in the warranty (liquid damage). Rude customer service staff that will interrupt and argue with you, including answering the phone 'what do you want' and telling you about the amount of customers they have complaining and the fact that we have to wait our turn (3 weeks I waited). They will very rarely call you back when promised. Even the managers are powerless to change the petty rules. Do NOT want to keep the customers happy whatsoever. A useless, pathetic and very poor company.

I have HTC 3400i handset which is still in warranty. Within span of a month earphones began to malfunction. So I visited its service center at Vikroli. They promised to return me new earphones within 15 days.

But I had to visit the service center for 5 times as they failed to return earphones even in 2 months. Lastly after some arguments ( they even dont respect or care for customer ) they handed me earphones that were repaired not even the new ones.

Within a day or two it started to malfunctioning again. I dont know how to deal with them as even thought of visiting customer care ( which is 45 min away from my home) reminds me of their previous service.

Dear All
I buy a mob from Htc (Touch 2) aftr 2 mths tht not working properly so i send to servse i recvd 1 mail frm Htc they found some liquids in phne so they need to replace some material i need to pay servce charge Arround AED 1100 but i buy the mob 1599 only they need to remve two material and prize 1100 Dhs, so my Qus wht abt other materials ...
I attaching the mail which i received and Products new Prizes

Dears,
Please find estimation details
Customer:
C4 DALMA MUSSAFA AUH

Customer Ref:
[protected]
IMEI#:
[protected]

S/N:
SH01XP100007
Service Charge:

1
MAIN BOARD REPLACEMENT
900.00
2
CAMERA REPLACEMENT
200.00
3

Total
1, 100.00
Service Report
The reason for charges incurred
1
LEAKAGE CURRENT/PC SYNC PROBLEM
2
CAMERA MALFUNCTION

3
LIQUID DAMAGED
WE CAN’T CLAIM MAIN BOARD AND CAMERA UNDER WARRANTY.
THANK YOUJ
Br,

Maria Penita Roslin
Technician

SIT DISTRIBUTION FZCO

Unit 60 Al Habtoor Complex,
Industrial Area 3, Ghusais
P.O.Box 232445, Dubai UAE
www.sitdistribution.ae

Tel:+[protected]
Fax:+[protected]
maria.[protected]@sitdistribution.ae

Product Name: HTC TOUCH 2
Model No: HTC T333
Retail Price: AED 1599/- ( USD Approx. 438.08/- )

OS Microsoft Windows Mobile 6.5 Professional CPU Qualcomm MSM7225 528 MHz processor Messaging SMS (threaded view), MMS, Email, IM, Push Email Browser WAP 2.0/xHTML, HTML (Opera 9.5) Radio Stereo FM radio with RDS Games Yes Colors Black, Brown, Silver GPS Yes, with A-GPS support Java Yes, MIDP 2.0 - MP3/WAV/eAAC+/WMA player - MP4/WMV/AVI/H.263/H.264 player - Pocket Office (Word, Excel, PowerPoint, OneNote, PDF viewer) - Organizer - Voice memo - T9 Battery Standard battery, Li-Ion 1000 mAh Stand-by Up to 500 h (2G) / Up to 370 h (3G) Talk time Up to 7 h 30 min (2G) / Up to 6 h 10 min (3G)

2G Network GSM 850 / 900 / 1800 / 1900 3G Network HSDPA 900 / 2100 Announced 2009, September Status Available. Released 2009, September Size Dimensions 104 x 55 x 12.9 mm Weight 110 g Display Type TFT resistive touchscreen, 65K colors Size 240 x 320 pixels, 2.8 inches - TouchFLO finger swipe navigation - Touch-sensitive zoom bar Sound Alert types Vibration, MP3, WAV ringtones Speakerphone Yes - 3.5mm audio jack Memory Phonebook Practically unlimited entries and fields, Photocall Call records Practically unlimited Internal 256 MB RAM, 512 MB ROM Card slot microSD (TransFlash) up to 16GB, buy memory Data GPRS Class 10 (4+1/3+2 slots), 32 - 48 kbps EDGE Class 10, 236.8 kbps 3G HSDPA 7.2 Mbps WLAN Wi-Fi 802.11 b/g Bluetooth Yes, v2.1 with A2DP Infrared port No USB Yes, miniUSB v2.0 Camera Primary 3.15 MP, 2048x1536 pixels Video Yes, [protected]@30fps Secondary No

The LCD screen of my three month old HTC Eris failed internally (a big crack developed across the screen...NOT the outer glass screen, but the internal LCD display). No, the phone was never dropped or subjected to physical abuse. The phone was always used with a slip-on rubber protective case. Verizon claims that the failure was due to my having carried the phone in my pocket (I often carried the phone in the front pocket of my cargo shorts...but NO, the phone was NOT broken when sitting down). Verizon claims that the phone overheated in my pocket, due to my body heat...and that therefore, this is not a warranty issue. This despite the fact that, the day this problem occurred, the outside temperature was in the 90's (it often is here, this time of year)...and my body temp is 98 degrees plus. So, as per their story, a temp differential of no more than 10 degrees F caused this. Interestingly, the girl at the Verizon store who "informed" me of the error of my ways...and refused any warranty claim... carried her Motorola Droid phone IN HER POCKET. When I inquired as to the obvious hypocrisy of this...and as to why customers are not specifically WARNED about this issue...all I got was a "runaround" answer.

The temperature / failure scenario, as insisted upon by this person at Verizon is, of course, absolute NONSENSE. She even laughed and remarked to me when I showed her the phone and explained the problem, that "oh yes, we get a lot of those". Apparently, this is a common problem with the HTC Eris phone...and apparently, Verizon have been told NOT to honor warranty complaints of this type. HTC and Verizon trying to weasel out of any financial responsibility, clearly.

I had insurance on the phone, but elected NOT to use it (why the hell should I pay the $89 deductible to get a new Eris, when this might well happen again...and it SHOULD have been handled as a warranty claim, anyway ?) Instead, I've dumped the POS phone...and probably will dump Verizon as well.

I LIVE IN NASSAU, BAHAMAS AND RECEIVED A SMS MESSAGE ON MY HTC DUAL CELL PHONE FROMO TEL NO. [protected] STATING THAT
"CONGRTULATIONS YOUR MOBILE NO. HAS WON 415, 000.OO POUNDS IN NOKIA U.K. PROMO PAYMENT NO. NK-1015 FOR CLAIM EMAIL [protected]@LONDON.COM & CALL [protected]. I PURCHASED MY PHONE IN NEW ORLEANS,

I bought the HTC HD 2 in November 2009 and to date, after numerous calls/complaints/repairs/servicing the phone is still not working! HTC replaced the phone with a “new” one and funny, we are back to square one! Phone hangs, does not switch on at times and is slow! So to recap, for the last almost 6 months I have had neither NO JOY from the company (HTC) nor the phone, the phone that cost me almost R10K. This is now my fourth complaint on Hellopeter and all Leaf International can do is pass this on to someone that can obviously not help me! It has been given to Tshepo, Renier, Craig and even the CEO Bjorn Gohre and we are back at square one! Leaf International should start taking responsibility and ownership for this now! Customer service should prevail as there was no lack thereof, rather NONE WHAT SO EVER! I will post this onto Facebook and Twitter and I will start advising anybody and everybody that used HTC products to change their brand immediately! I am awaiting your feedback on the most painless and easiest resolution to YOUR PROBLEM and my BAD LUCK with your product! I demand my monies worth!

Bought the HTC Touch phone on April 1st 2008, in the Virgin Mega Store (6801 Hollywood Blvd #105, Hollywood CA 90028) for a total of $270.61 (including tax), with a promised rebate of $100, that was supposed to be received after sending in a 'rebate form' that they were going to send me in the mail within 3 months. Thus getting the price down to roughly $170.

Apart from a bunch of other problems which I won't bother officially complaining about (no reception anywhere in or a 1 mile radius around my house, a broken card reader slot and AC adapter that both didn't fall under the $7 a month insurance), I obviously never received the rebate form within the promised 3 months.

I went back to the store 4 times to talk to the sales representatives that had sold me the phone to ask what was wrong, and they advised me to wait another 3 months, twice.

The 5th time I decided to go back, Sprint had parted ways with Virgin, so they were nowhere to be found. By then I had been waiting 9 months.

I then visited the next nearest Sprint store (364 South La Cienega Boulevard, West Hollywood, CA90048) who, after approximately 30 minutes waiting, could not help me and advised me to contact customer service over the phone.

The reason I had not done this yet was because of my bad experiences with customer service regarding my other complaints.

After numerous phone calls, mainly consisting of being reconnected to 'unauthorized' personnel, spending hours waiting, only to find your call being dropped eventually. Having a phone that does not work in your own house/neighborhood obviously did not help.

In September 2008 I eventually managed to get through to a 'supervisor' named 'Jay' (all the customer service personnel have neither last names nor employee numbers), he promised me to fix everything for me, I obviously felt very relieved and trusted him.

I was supposed to fax him my sales receipt together with my mailing address under attention of 'Jay' along with promotion code 05/97140 to fax number [protected] and could expect my rebate within 3 months.

I'm not in possession of a fax machine, neither do I have access to one, but 'Jay' helpfuly advised me to go to the Sprint store, because they could fax it for me.

I did that the same day, at another Sprint store location this time, naively hoping I would be able to avoid the 30 minute wait time. Needless to say I never heard from 'Jay' again.

By this time I had moved to another part of hollywood, but I made sure Sprint got notice of this, and 'Jay' was also aware of this. Also I made sure an extended USPS mail forwarding service was set up.

Another 3 months later I was back at where I once was, calling customer service for hours on end. And also contacting them through the website www.sprintrebates.com, explaining my situation. This usually led to them telling me this was an issue that needed to be resolved over the phone, providing me with the same phone number I had been calling all allong.

After a while I finally got through to another 'supervisor' named 'Nathan' through e-mail. He promised me to solve the issue, just like 'Jay' once had. I now had to send in the same stuff (receipt/address/promocode) via regular mail, and I could expect my 'status' to be updated within 3 weeks, and a rebate in the mail within 3 months. This obviously did not happen, but since our contact was through e-mail, I was able to contact him again, and he then advised me to scan all the info and send it to him in an e-mail (I had suggested this method from the very start since this is the only way to know for sure that nothing got lost in the process).

'Nathan' confirmed he had received my info and also promised and expedited process of only 3 weeks (or 15 business days as he called it). This was 02-22-2010, 3 weeks from that date would have been 03-09-2010

For a change my 'status' on www.sprintrebates.com did turn into a 'green' bar showing I should receive my check in the mail on or before 03-28-2010. Obviously nothing happened. I contacted 'Nathan' a couple of times more, we got to the point where I had to send them my address (for verification) through e-mail, and then they would cancel the original check and issue a new one. After verifying my address twice 3 days ago (I got the same e-mail twice) I haven't heard anything yet, but I strongly doubt miracles will happen. They can play this game for as long as they feel like it.

Basically I have been actively pursuing my rebate for a measly $100 for 2 years now, my contract with Sprint could have ended this month, but I figured I would wait with dropping my service until after I got the rebate. So far it has cost me approximately 40 hours of my time, not mentioning gas money/stamps/etc. I live here on a F1 Student Visa that will come to an end soon, so my time here is extremely precious (let alone expensive). By now this is obviously more a matter of principle than money, since it cost me way more than the $100 I will be getting, someday.

A certain Kawus Najibullah, email [protected]@gmail.com, phone [protected] from Swampscott sold me replica of the HTC Diamond 2 phone instead of the original one via Craigslist. Unfortunately I figured out that it is replica only at home and called to the seller. He said that he didn't know that it is replica and of course didn't take it back. The phone looks identically to the original one, but differs in hardware and features. Probably my case is not unique. Please, be careful.

Dear sir / madam,

I had bought a HTC touch VIVA mobile from STATR ONE MOBILE

shop on 04-10-2009 AT SLIM LIM SQUARE MALL(Electronic mall)

invoice no: 109501. I checked out in the internet and came to know

that one of your sales person overpriced the mobile and diverted my

attention to buy this mobile, when I intended to buy HTC touch 3G

mobile.

The actual cost of the mobile should be around SGD 350-360, but she

was said SGD 500 as the best price and speed up quality feature of the

mobile and made me pay the amount SGD 500 in cash.

I think cheating a tourist is fraud and I hope Singapore law is strict

against crimes. Now tell me how do you want to handle it, or else I will

lodge a complaint to get the money refunded / Genuine product which

i intended to buy.,

Eventually have made so many calls from india but they not received

at all .

Kindly am too tyring of this trauma., Do the needful action

Other alternate contact no of shop:
# 02-85 Star One Mobile
Ph: +0065-[protected]

Expecting your speedy action and reply at the earliest.,

Thanking you .,

With warm regards.,

Prakasha.G.N.
#367, "Banashri nivas" C.T.Bed.,
B S K 2 nd stage., Bangalore - 560 070

E-mail:[protected]@rediffmail.com / malini.[protected]@ge.com

Mobile no: +91 [protected] / +91 [protected]

Why does Statefarm Insurance employee HTC Global Services as a vendor?

Why does Statefarm Insurance employee HTC Global Services as a vendor?

HTC Global Services caught by US Department of Labor

URL: http://www.htcinc.com

Companies which violate immigration laws need to be exposed. HTC Global Services is a company based in Troy, Michigan with offices around the world.

In India, it has offices in Tambaram, a suburb of Chennai.

This company has been found to violate US immigration laws. The following instances along with supporting evidence cautions employers and employees.

1. HTC Global Services has been found to violate the US Immigration laws on "6/8/2000" specifically "Failure to comply with subpart H or I (failed to obtain PW documentation)".

Refer case no : 213 in the excel document.
http://www.ilw.com/seminars/january2004_citation2j.xls

2. HTC Global Services has recently found to violate Immigration and Nationality Act (20.C.F.R Section 655.731) which includes withholding wages/salary from employee.

http://www.slideshare.net/ImmigrationWatchers/us-dol-conviction-of-htc-global-services
http://www.slideshare.net/ImmigrationWatchers/htc-global-services-us-department-of-labor-determination-letter

Check the images for proof of violation:
http://1.bp.blogspot.com/_W65XRQqn900/Sqes_VJsPXI/AAAAAAAAAAU/df-Kf5bKm_E/s1600-h/Page1.JPG
http://2.bp.blogspot.com/_W65XRQqn900/SqewO0X1ciI/AAAAAAAAABc/pqeQDETEQqY/s1600-h/Page2.JPG
http://2.bp.blogspot.com/_W65XRQqn900/Sqev3h6e5vI/AAAAAAAAABM/HpYZh4AFlbE/s400/Violations_by_HTC.bmp
http://2.bp.blogspot.com/_W65XRQqn900/Sqew2j8yUnI/AAAAAAAAABk/_POL9LjYDw8/s1600-h/H1B_Violation.JPG

Search Tags: HTC Global Services Madhava Reddy H1B Sponsorship Green Card USA Immigration

I had posted a complaint toward Bell earlier this evening but felt the need to update the status of my outrage. I`ve been with Bell for 4yrs and growing up we had Bell landlines. Up until today I`ve had adequate dealings with them. I pay $90 a month for an HTC Touch Pro so for that price I expect excellent service. The average cost of cell phones in other nations puts us to shame. Bell & other large phone providers bully customers and keep costs high on things such as text messaging or MB bandwidth. Charging outrageous prices for flying data. Point is, I expect top notch service since I`m paying a monthly amount that rivals some of the most expensive plans in the world.

With that said I`ve been having issues with my 4 month old Touch Pro. It frequently misses calls. Callers will be automatically directed to the voicemail with no evidence of a call taking place in my call history. As I use my phone for my business this is unacceptable. The next issue with the phone is that it draws more power per second than the charger can provice. Sound crazy? It`s not... If you are having a long conversation and your phone is plugged in, it WILL inevitably shut down due to battery power. You are forced to wait 5 to 10 minutes to allow charging while the friend you were talking to is getting your voicemail. In a world of overpriced plans and smartphones I expect more.

Given these problems I decided to phone Bell Mobility. I called them at 2:49pm and was on hold for 2hours and 20mins until I was disconnected. Annoyed and frustrated I phoned back at 5:12pm. Amazingly I got a CSR in seconds of waiting... how does that work? Over a two hour wait and 5 minutes later it becomes a 10 second wait?
Something is seriously wrong with their dispatch department.
The CSR I got this time was monotone and didn`t show much empathy for my 2hour wait. I asked to speak to a manager right away as I know this person couldn`t help me. They agreed and transferred my call.

The only problem was they transferred me to another CSR?
Annoyed & very frustrated I asked once again to speak to a manager. The new CSR agreed and put me on hold once again.

At this point the phone shut itself down. It wasn`t able to operate on the power provided even though it was plugged into the wall outlet. Unbelievable.

5:34pm I phone back after allowing my phone to charge.

I am told by the automated service that there will be a 45min wait to speak to a CSR. I wait 20mins and get someone. Finally, thank god.
This guy was helpful, the only issue was he accidentally hung up on me with his elbow. Yeah really. He phoned on his personal cell phone after he had hung up and appologized. He told me since I was disconnected from the call centre I would need to phone in again and wait. Defeated I said thank you and hung up. At least the guy phoned to tell me what happend.

5:58pm I called Bell Mobility once again. Waited on hold for 45mins. Finally got a CSR. Admittingly I was frustrated and let her know my true feelings for bell all the while telling her it wasn`t personal and that she was doing a fine job.

She told me that all though I spent $150 on an extended warranty 4 months ago. I can only trade in my phone for another Touch Pro.
They were too busy to allow me to speak with a manager but one will be phoning in the next 24hrs.

I will be asking for another model of phone as the issues I have cannot be fixed with a replacement.

Let this be a warning to all cell phone customers. Stay clear of BELL MOBILITY. They are another heartless coroporation.

I have bought HTC P3400 for my official requirements. Several times its speaker has been reparied and now I could not connect headphone to the hand set. I went to service centre several times and have been told as board has to be replaced and there is shortage of same. It has been long 1 months time since I am calling service centre several times a day and answer is same. Now they are asking me to place the set for atleast a week for repairing. And there is no guarantee that they can arrange the board. Is there is no system in HTC to have service to there valuable customers. Only 1 service centre is there is the state to promote service to the customers.why?

MODEL: P3400i AUTO MULTISELECTING
I have purchased HTC Mobile GSM Model:P3400i( sr no:HT834FW07354). In the of month September 2017 on 26th, from MANGO stationary Pvt.Ltd. Naupada, Thane (W)-400602. Mumbai

I had given my mobile to HTC service centre at grant road, after one month i.e ysterday only they had given back my mobile but still following problems are appearing in my mobile,

1. Icon selection is continuously flickering.

2. After making all settings (soft/hard resetting has no use).

this problems previously not appearing in the mobile, after servicing of one month this problem are occurred n my mobile. what kind of servicing is this?

Please help me out. I have lots of hopes from HTC company as compared to other mobile company.

Hi,
I would like to inform everyone who is interested in HTC product in Saudi Arabia and Middle East that, HTC have no support for after sale service at all. I faced problems for after sales services for two of my HTC phones. First of all they do not have a care center but only through third partis i, e; NASA, SILICOM, ELECTRO, JARIR etc, ...who's job is just to collect your mobile and again look for a third party to repair ir and the cost to be charged from HTC. since, HTC do not trust them being all these people are Egyptians and can't speak English nor enogh qualified to handle such high-tech USA product, These Egyptians have no choice but to forge the customer by deceiving the customer by simply saying "we found water inside - or someone have already open this mobile or simply - this part is not covered in warranty " ultimately if you want to get your device which is suppose to be under warranty - PAY FOR IT otherwise YOU CAN NOT DO ANYTHING against these Egyptians since they are Arabic speaking - no one in this country will listen to you.
I lost my money twice, being an expat working in Saudi Arabia I sincerely advise everyone not to buy any of HTC product due to problem with after sale services.
I am sypathise with HTC - USA working hard to such beautiful product but is a failure due to bad supporters in Middle East.

VERY POOR SERVICE by AUTHENTEC - HTC CARE - CELLUCOM - DUBAI, UAE

It is out of total frustration for the second time that I have decided to write.

My HTC Touch (P3450) phone developed a problem on the screen (not on the outside, but on the inside) in September 2008 while the phone was still under warranty. Despite the problem not being due to misuse, damage or any such thing I was told there will be a charge of AED 250. The problem was on the 'inside' for the touch screen developing like a bubble which disables the touch functions.

At the time, the phone was given for repairs, I was told it’ll be repaired in 3 working days and that I’ll get a call informing me if the problem can be cleared under warranty or if it is a chargeable issue. I did not receive any call for many days. When I followed-up, I was told the problem was with the bezel assembly and is not covered under warranty. There was going to be a charge of AED 250. No other explanation could be given why the bezel is not covered under warranty when there is no physical damage or misuse and the phone was within the warranty period. Again I received no call from the service centre. Only when I followed-up and called to check did they tell me the phone was repaired and ready for collection. Paid AED 250 and collected the phone.

Five months later, again the very same problem has occurred. There is an internal problem with the bezel. No damage or misuse of the phone at all, yet a problem has developed on the ‘inside’ of the bezel again. The phone was given for repairs again on 18th February 2009 with a full explanation (Several days later Service Order - C012M01927). I was told the phone will be ready after 3 working days, but will be informed if the problem is chargeable. Again absolutely no contact from anyone for over a week. When I called to enquire, I was told there will be a charge of AED 250 again for the bezel to be replaced. I requested the same to be verified as I do not understand why I have to keep paying for a manufacture defect. More days passed with absolutely no call from anyone. Only when I called did I find out that the call centres attempts to get an explanation from the service dept has not been successful. Despite promises of someone contacting me, no one has contacted me to date.

I requested to speak to a supervisor or manager to get clarification on the issue, but no one was able to escalate the problem. Apart from having to pay for manufacture faults, I have to put up with terrible customer service. From the time a call is placed, it takes anything from 8 to 17 minutes to get a person to attend the call. Many time the phone is never even answered either by the automatic system or the call centre rep.

After more days, I followed up again, this time requesting to escalate the problem to a supervisor or manager. I was told there is no such person I can be forwarded to and that I should write an email to [protected]@cellucom.com. I did. Got a prompt (automated) reply saying the complaint is being looked into and someone will get back to me. Few days pass ... no one contacted me. I wrote another email and waited 3 more days. Still no one calls or replies to me. Today I called up the customercare again [protected] asking for a manager to speak to. They are unable to forward me to any such person. Apparently the Service centre manage Firas or his team do not have contact numbers to receive calls !

Today is the 8th of March. I still have not heard from anyone !

I have heard and seen many disgrunted customers at the HTC Care centre - Authentec.

HTC should seriously look at replacing their service partner.

I bought an HTC Mogul Mobile phone in the month of July of 2007. I spent 450 dollars for this phone. The Sprint associate told me it came with free modem service to hook my laptop up to it to get wifi service. I had this service until November, it was discontinued, I called up and Sprint told me it wasn't covered on my plan even though they gave me the service for those months, and the associate misrepresented and told me that it came with the plan I bought.

Now to the phone quality. I find my phone turns off by itself. Alot. Also, the phone heats up super hot, and it is has become suspiciously unhealthy in my eyes due to this extreme hotness, that literally hurts the ear talking on the phone. The battery doesn't last long, even when the power settings are put on the lowest power save mode possible. In the month of January, the phone completely fried itself, this coming from the Sprint tech. So they gave me a new one, AND the battery hardly lasts as long as a new one. The phone is displaying the same problem that the first one had. It will freeze, and not allow me to turn it on. I have to literally take out the battery, pop it back in, and restart it.
If you have any inkling of going towards an HTC phone, DONT!, dont even contemplate it. They are the worst quality I ever have used. For that much money that I spent, I dont expect it to EVER fail, especially within the first year. This is ridiculous, and it is prompting me to seek legal opinion.