Hughes
Reviews and Complaints

I had Hughesnet installed for 3 months. During that 3 months I had nothing but dropped calls and extremely alot internet. I would even be disconnected calling yoir own company. Imagine the aggravation of being on a long hold, being disconnected having to call back and being put back in que
Your system would show TWO people using 20G + of internet during prime time and 50G + during our sleeping times of 2am to 8am, which is impossible
I was threatened with my early cancellation fees to the point my blood pressure actually started rising.
Three months is more than fair time for you to fix your problem, especially considering a technician was never even sent out. Find another customer that will give you that long.
I will make a customer remark about your service if anything is reported to the credit bureaus

Was in contact with a person a while back. Did a test and was told the speeds are right. When I compare what my upload and down load speeds are they are really poor compaired to other providers. Was just given a 20 dollar price increase. Now advanced notice and no difference in service why, why, why.
Was told several months back when talked to someone over the phone that we would get a 20 dollar rate reduction for three months. Got none at all stayed at 70 dollars all the time. Now all of a sudden it is 90 dollars why, why?

We have not had them long it is a pain in the butt I cannot get on internet I have contacted them numerous times they won't send me a paper bill they told me I would pay $5 extra a month I get in paper I was never informed us it was false advertising and I can't get on internet and it's aggravating we can't get Pandora I can't get my email and I can't get any help

I signed up for HughesNet because we are in a rural area with little other options. The GB plan is too small and WAY too slow for my business and my personal use. I told them that and said because they do not have another larger data option plan that I need to cancel the services because the slow, small data plan was not what they promised. Now they are trying to charge me $610 to cancel a service they can't actually provide. And they are charging me for equipment for which I have already paid. They are scammers and this company should be shut down.

Horrible customer service, horrible plan. Just horrible. From the get go it was bad should have known. Couldn't get service tech to install that was a fiasco. Then once installed it didn't work, trouble getting tech back out there. Then started working but bad connection ALL the time. Was told needed to pay for more... ugh. Then when moving I called to end service and was told I was in a contract, which was no where in my info, was told had to pay for tech to come get and early cancel fee. Was treated rudely with every call. No compromise, no care for customer retention at all. Now my account is on suspension but they still charged me... *^%$$^&*%$@#@, REDICOULOUS.

I just 3 hrs on the phone with Hughes Net. Talked 5 different people. Went through all tests with both tech departments. I was told it was my TV on my end. I have been with comcast, direct TV, att, and dish internet services and gave never had a problem with TVs or modems being to far away. Come to find out that Hughes Net only covers 25 feet. When the tech came to install, he never stated that there would be an issue with modem being 30 ft away. I was told by the supervisor, Henry Rash, that I had 2 options...to either buy a booster or pay $130 for a tech to come back out to reinstall. He repeatedly talked over me and told me there was no issue with your equipment and that those were my only options. I told him I wanted to speak to his manager and he refused to give me a name or number to call and that he could not further help me. I told him this was bad business. The main issue was the modem and distance. I believe he was highly unprofessional with his so called quality of consumer service. Both in refusing to direct me to someone above him or any helpful resolution. After he disconnected our conversation because he wanted to talk over me, I called the billing department. Mary Lopez helped me and actually came to a resolution and I will get a call back in a couple of weeks to see how everthing is working. Great recovery! However, I am making a formal complaint on Henry Rash, who is a supervisor for your company. Talking over someone, telling a customer that they need to pay, and knowing that I am stuck in a 2 yr contract from an issue that should have been addressed, when tech installed modem, is highly unprofessional and bad business. I suggest he learn more management skills when dealing with customer issues. I am highly dissatisfied with the way he handled things and he should be reprimanded for it. This was bad business period

I wanted to warn you all that hughesnet has a brand new scam! I like many many people, suffered out a 2 year contract, after trying repeatedly to cancel (after repeatedly trying to fix, with what they jokingly call customer service) sooooo they tap my account for 2 years while never giving me a product that was of any practical use! I run the time out by two extra months, before I notice that they are still charging me. I call my bank - who are very nice and tell me, of course they'll stop any new payment. However, the next month when hughesnet tries again to bill me as hughesnet.com, and the bank stops them, they resubmit as just hughesnet, no.com this time, and it goes thru!
I call the bank again. They tell me it won't happen again, after this time, (but, at least they reimburse me for the previous payout) and they will now block payment to hughesnet (no dot com) I say "that's great but what if they do this again?" the sweet girl, who really wanted me off the phone by now, says "na, they won't do that, this should take care of it".
This month they tried again now as - hms hughesnet.com! It went thru again! I called the bank again, was transferred to the fraud department. After, much run-around it seems they can do nothing.
I called the attorney general to start a fraud complaint.
I'm on my way to the bank to close my account.
Check your bills carefully!
Hughesnet are out and out criminals!

I canceled and payed my bill in full on 1/22/18. They continued to leave my service on, billing me monthly. I never keep a ledger at the bank until my account was overdrawn in 8/5/18. Hugh Net took out a payment. This made me look back thru my checking account and realized that Hugh Net has taken out over $700 since January till now. I have talked to 4 people all being very rude especially JR Revera, a superviser account management., I asked to get my money they owe me back and he called me a liar saying I never cancelled my account. I havent even lived in that house all year. I KNOW I CANCELED MY HUGH NET. I feel I am entitled to my money back as they can see, there has been NO internet used. Who can I talk to that has some sence. No I dont have a cancellation number because it was so long ago.

We changed from DISH network to Direct TV for our provider, and was told that if we bundled with our cell phone (AT&T), and Hughesnet we would get a great deal. We love the Direct TV, did not change anything with cell phones, because of the extreme cost, and have found that Hughesnet does not work for us as fast as our current cable provider. The installer check the speed and when I asked if his was faster, he avoided my question and installed it anyway. The salesperson from Tawas City, Michigan, Shelly, stated we were getting a great deal and would love the Internet...ITS TOO SLOW!
NOw she won't answer our calls or text. She told me to call her on Friday to discuss this, and now she won't answer our calls or text.
Where do we go from here? I have NO signed contract, and haven't seen one.

HELP!

Same issue as everyone on this page. i will make a suggestion...and that is request a copy of your signed contract be emailed to you and if they cannot provide one within 7 days where the contract has your signature on it then they have no legal right to send you to collection and if they have because you refuse to pay any longer until you receive that copy they never provided you with then not only could it be considered slanderous on their part but defamation of character and also falsifying legal financial documents. they have absolutely no leg to stand on in any collection situation since they cannot prove you ever agreed to the 24 month service. First step is every dissatisfied customer must start standing up for themselves as we are consumers with rights as well. if the big companies continue to steal those rights and noone stands up to them in a larger form then there will no longer be consumer rights. STAND UP FOR YOURSELF. Refuse to pay if not providing service they agree to and also dont pay if sent to collection...dispute it with the arguement that you legally never signed a 2 year contract cause i sure didnt. at that point let them take everyone of us to court and then see if the judge doesnt personally know someone who has had this happen to them.

I hate this service, I've called a talk with reps concerning this service.Had to do a step by step process to reinstall the service just to have it go out again..One guy tells my it was the weather, when it was sunny out...Smh.I want out off this contract.you said high speed you said reliable, you said great.I am not seeing any of that and it been two months.This is the worst service ever...

This is truly the worse internet service I have ever had and I've had internet since the beginning of internet. I thought Century Link was bad but Hughes is worse. I initially was searching for a Dish package with TV, internet and landline. I didn't know Hughes was going to be the internet and landline. I also didn't understand that it runs off data. What a mistake that was! It's only me and my husband with 2 cell phones, 2 computers and 2 Ipads, (never going at the same time). I have to turn off my phone WIFI when I get home so I don't use up my data. We don't stream, download videos, have Netflix or anything else. Just a DVR. Internet in my office is so slow or nonexistent. It constantly cuts out. All my office work takes me 3 to 4 times longer because of this crappy internet. This is EVERY time I get on my computer. I was told that once I use up all my data for the month, my internet slows down and I have the option to buy more data. I don't want to spend more money to get descent internet! I can't wait till my 2 yrs is up. I already researched other internet companies. Data is ridiculous! I don't think there's anything they can do. I just want out of my contract

I've had Hughesnet Gen 5 since March of 2018! It was supposed to be fast and for the first 30 days it was, and since then it has been getting slower and slower and buffers so bad I can't even watch videos at all! We only use two devices an iPhone and an iPad mini, we can't both use our devices at the same time because the speed is so bad WTH! FAST my rear end, my grandma could run faster than your service does! I've called and complained but as usual you can't talk to an American you get some foreigner who's English is so bad that you can barely understand they're saying and is reading from the HUGHESNET PROBLEM EXCUSE MANUAL! It's never anything wrong with their equipment and they always run tests and say it's fine...ITS NOT FINE! They lock you into a 2 year contract give you fast internet service for just long enough to lock you in and then if it sucks you'd have to pay them a fistful of money to get out of the contract, so no matter what you do they SCREW you! There should be a law against telling the LIES they tell! Hughesnet you suck and I can't wait for my contract to end cause I will drop you for the trashy liars you are!

I purchased HughesNet from a third party representative of HughesNet last August (8/2017). The rep. was with Eagle Satellite in Missoula, MT. We knew we would be at this residence for a short period of time, one year at the maximum. It was very important to me to have no contract due to our living situation. (Side note: We did not have a contract with our previous internet provider for this same reason and never had an issue.)
I asked the rep. over and over if there was any contract or months of obligation. He continued to tell me no and not to worry. I could cancel at anytime without penalty or having to pay extra. The only paperwork he showed me to review was the monthly cost sheet with the levels of internet available and there monthly fee. My spouse, father, and mother were all there at our dinning table asking the same questions and getting the same answers. No contract/no cancel fees.
I was asked to sign an installation agreement via an IPAD. I was given a printed copy of this agreement. No where on this agreement does it state there is a two year contract.
So here I am July 2018 and we have moved. I called up Ealgle Satellite and they directed me to call HughesNet directly to cancel. I called HughesNet 7-19-18 and was informed at this time that I have a "verbal" contract of two years and would need to pay a 200.00 cancellation fee. This came as a huge shock to me as you can imagine. I then told HughesNet that I would call them back after clearing up the misunderstanding with Eagle Satellite and they type of service my agreement was for. I called Eagle Satellite from July 19, 2018 through August of last week. For almost 3 weeks they did not respond to any of my calls, saying the owner was unavailable or out of the office and to leave message. I did this on a weekly basis. After dodging my calls I finally spoke with the owner Pat G, only after I drove two hours to his office on Aug. 2nd, 2018 and called from outside saying I was here to confront him in front of customers or talking with me now over the phone.
Pat-the owner of Eagle Satellite informed me that he was under no obligation to clear up anything with HughesNet . He was so rude, and abusive to me on the phone calling me a liar and that no one on his staff would lie about contracts.With his verbal abuse I wanted to end the conversation and I asked him to send me a complaint form via email which he has done.
I then contacted the Montana Attorney generals office to file an official complaint with office of consumer protection. They were very supportive in me filing an official complaint. The Montana Attorney generals complaint office suggested I no longer contact Eagle Satellite due to my experiences.
I then called HughesNet Friday August 3rd. I spoke with three different customer service representatives. Each time I had to explain the entire situation over to them.I explained that when Eagle Satellite sold me the internet service that they lied when directly asked if there were any contracts or fees with cancelling. I also requested from both Eagle satellite and HughesNet written copy of a "two year Agreement". Which the attorney general said to ask for. They should be able to produce any contract they are holding me liable to. Neither Eagle Satellite or HughesNet could provide this. Hughnet informed me it was a verbal agreement and that Eagle Satellte was obligated to review all terms of service with me before selling their product. Of course Eagle Satellite lied about HughesNet's terms of service to sale me a service. So without resolve HughesNet will not waive the 200.00 early cancellation fee.
At this point I feel my only option was to cancel my service-since I no longer live there and do not need the service transferred to my current location. They were kind enough to take my credit card off file and send a written final bill which will include the cancellation fee.
To avoid any possible discredits to my credit score, I plan to pay this fee and continue to file complaints with the consumer protection agency on both HughesNet and Eagle Satellite.
I only hope that in the future no one else will fall victim to Eagle Satellite and its need to sale internet service at any length. Or HughesNet that does not care how a third party representative represents their product.

I thought I was going to get a good internet company but no hughes net is the worst Internet company I have ever had. They make promises they will not honor. They charge too much for the poor service you get. When I decided to sign up with hughes net I was told that I wouldn't be charged until the service was set up. That was wrong they took it out immediately which caused me to have three overdraft fees charged to my account which I could have prevented if I would have know. Would have put money from savings into checking. I asked if hughes net would work with Netflix I was told yes it would but you can't watch a movie without it buffering about every two to ten minutes. So I called that night to cancel was told that I would have to give them a chance to fix the problem. I said no I don't what the service it is not going to work for me. That is when I found out there is a two year contract and would have to pay 200 or more to get out of the contract. So I agreed to have someone come out. I was told that I would need to lower the resolution on Netflix which I did and it still buffers all the time. My wife needs a reliable internet system to her job. I need out of this contract so I can get something that I can depend on.

ok so before i even bought this new house im in ...I called internet companys to see who would service the new area im in ..turns out hughes net is the only one well i called before i even bought the house to see if it was compatible with what i need for work because i do work from home.. so this girl i spoke with that works for hughes net told me yes that it is compatible and that my bill would not be over 76 dollars because i had att before hand so i was like ok ...went and bought the house because i thought i was going to be able to work out of it well 3 days after moving in im trying to work and guess what none of my calls are working so i call hughes net well they ended up telling me they dont know why she would of told me that because it is not compatible ... so a few days later i lost my job ...a job i had been for a long time now only because of someone trying to get a costumer ...so now im stuck with a 100 dollar internet bill that i was told would only be 76 dollars anyways and i have random charges on my credit card from this company without my authorization ... so now im stuck with a 100 dollar internet bill that is no use to me ...no job and still have a mortgage payment ...i have never in my life been so let down by a company ...thank you hughes net for ruining my life

The first thing is I was told my first payment wouldn't be taken out until the service was installed which was wrong they took it out immediately which caused my to have three overdraft which wouldn't have happened if I would have known would have put money from savings in checking secondly I was told hughes net would run great with Netflix which again is false Netflix buffers all the time through a movie we had someone come out and said we need to lower the resolution which we did and still buffers a lot and third I was not told there would be a two year contract I started complaining the first night I received hughes net this is a terrible company and gives out a lot of false information I want to have a company that I can depend on and is reliable my wife needs a reliable system for work also

I have made numerous calls to have my phone line repaired. A box was sent to replace box we had here. Cable guy came out and since then no phone service. I need someone immediately at the house to repair this. I am not going to do your job when I have already been through the trouble shooting at least 3 times already. My husband is disabled and I was told initially, listen to your phone calls, that I could have a medical alert system. Now today I was told I cant. Well at&t said I could, so if you can't fix phone situation and allow for medical alert, then turn my phone off, and I will send your stuff back and get at&t in here. It's a matter of life over death for my husband to have medical alert access. I will keep internet, and you can keep the rest! Adana Ward [protected].

First off I was late with my payment of $50 plus I had three $9 tokens that I bought. 6 days later I paid my bill the 80 something dollars and my data was never reset. HughesNet claims that it was reset never have I ever used all of my data in 6 days being alone and constantly checking to see if my data was reset and it wasn't. This is the second time I'm having problems with HughesNet lying and not being able to reset my data. You're stealing money and it's funny that my data that I pay for goes way faster than my bonus data. I would like my data reset today since it wasn't reset for this month. Thank you

Gen 5 service in Dahlonega, Ga. zip 30533
case ID # [protected]
customer Duane Morris
account # DSS35734715

After my first week in the month, every night, internet speed drops below 1mb/sec.
I raised service to next level of gigabyte/sec. with same result.
I found it darn near impossible to contact customer service over phone.
I contacted tech support over email because tech support on line was unhelpful.
I finally gave up and requested cancelation of service.
Hughsnet has billed credit card $334 for early cancelation. I would like to request refund of Visa charges.
I have documented speed tests and emails, and I'm retired with lots of time and energy. If your company cannot resolve this I will complain far and wide.
BBB, attorney general, and complaint blogs on line.
Thanks for reading this and resolving this issue, Duane Morris